Support Associate Jobs in New York
Support Associate jobs in New York are among the most actively posted roles in the state, concentrated in financial services, healthcare, retail operations, and technology across a workforce market with openings at every level from entry-level to senior specialist. New York City, Buffalo, and Albany generate the highest volume of listings, with established employers like JPMorgan Chase, NYU Langone Health, and Macy's maintaining a consistent presence. Customer success, IT helpdesk, and operations support are the most in-demand specialties right now. Find a role that fits below and apply directly.
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Showing 5 of 176+ Support Associate jobs
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Merchandising Colleague - also known as a Front of House Colleague - you’ll play a critical role in delivering a seamless, inspiring in-store experience. You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well-organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date.
Your attention to detail and commitment to operational excellence will directly impact our customers’ experience. You’ll be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued.
Collaboration is key to this role. You’ll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and making every customer feel welcome by greeting them with a smile and offering your help whenever needed.
How Our Merchandising Colleagues Spend Their Day…
Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. They support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives - setting the tone for an impactful shopping experience.
On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations actively listen to their needs, and provide thoughtful assistance to create customer relationships to bring the customers back.
Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting any needed merchandise moves.
They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you. They collaborate with the team to tie up loose ends - reorganizing the department, restocking merchandise, and preparing the space for a successful tomorrow.
We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Able to create connection with customers, help the store achieve sales goals, and participate in sales-boosting events
- Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections
- Able to learn about products in the store and be able to give expert guidance to customers based on their wants, features, and choices
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
- Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience
- Meeting daily sales goal challenges
Essential Physical Requirements You Will Perform
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours, lifting up to 50lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Merchandising Colleague - also known as a Front of House Colleague - you’ll play a critical role in delivering a seamless, inspiring in-store experience. You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well-organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date.
Your attention to detail and commitment to operational excellence will directly impact our customers’ experience. You’ll be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued.
Collaboration is key to this role. You’ll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and making every customer feel welcome by greeting them with a smile and offering your help whenever needed.
How Our Merchandising Colleagues Spend Their Day…
Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. They support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives - setting the tone for an impactful shopping experience.
On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations actively listen to their needs, and provide thoughtful assistance to create customer relationships to bring the customers back.
Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting any needed merchandise moves.
They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you. They collaborate with the team to tie up loose ends - reorganizing the department, restocking merchandise, and preparing the space for a successful tomorrow.
We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Able to create connection with customers, help the store achieve sales goals, and participate in sales-boosting events
- Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections
- Able to learn about products in the store and be able to give expert guidance to customers based on their wants, features, and choices
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
- Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience
- Meeting daily sales goal challenges
Essential Physical Requirements You Will Perform
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours, lifting up to 50lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
See All 176+ Support Associate Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Support Associate JobsSupport Associate Jobs by City in New York
Where New York roles are concentrated, by current openings.
Support Associate Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Macy's48
- Bloomingdale's20
- Coach15
- Catholic Health14
- Intuit5
Top Industries Hiring
- Education
What New York Employers Look For
The qualifications that appear most often in support associate jobs across New York.
- Associate or bachelor's degree in business, communications, or a related field preferred
- One or more years of customer service or administrative support experience in New York
- Proficiency with CRM platforms, ticketing systems, or Microsoft Office Suite
- Strong written and verbal communication skills for client and team interaction
- Ability to manage multiple priorities in a fast-paced New York office environment
- Familiarity with compliance or regulatory standards relevant to your industry sector
Support Associate Jobs in New York: Frequently Asked Questions
How do you become a support associate in New York?
Most support associate roles in New York require at minimum a high school diploma or GED, though an associate or bachelor's degree significantly strengthens your candidacy, particularly in finance, healthcare, or tech. New York does not require a state license for general support associate work, but roles in healthcare settings may require a New York State-recognized credential such as a certified medical administrative assistant designation. Building experience through internships or temp placements with New York-based firms is the most common entry path.
Which companies hire support associates in New York?
Companies currently hiring support associates in New York include Macy's, Bloomingdale's, and Coach, per current listings on Migrate Mate as of September 2026. New York's concentration of financial institutions, hospital systems, and large retailers means demand stays consistent year-round across boroughs and upstate metros.
Which New York cities have the most support associate jobs?
New York, White Plains, and Albany lead New York for support associate openings. New York City dominates the count due to its density of corporate headquarters, major hospital networks, and retail flagships, while Buffalo and Albany generate steady demand through regional healthcare systems, state government offices, and growing tech and logistics operations.
Are there remote support associate jobs in New York?
Yes, and they are more common than in many comparable roles. About 34% of support associate openings tied to New York are remote or hybrid as of September 2026, reflecting how much of the work centers on communication, case management, and digital tools. Roles in IT support, customer success, and back-office operations are the most likely to offer fully remote or hybrid schedules.
How can I get hired as a support associate in New York with little or no experience?
The most realistic entry path is through temp-to-hire placements or associate trainee programs at large New York employers such as major hospital systems, retail operations, or financial services firms, many of which run structured onboarding tracks for candidates without direct experience. Lateral moves from roles like receptionist, retail sales associate, or data entry clerk are common. Completing a customer service certificate through CUNY or a similar New York institution, or earning a certified administrative professional credential, gives candidates a measurable edge in competitive New York hiring pools.
Where can I find and apply to support associate jobs in New York?
You can find and apply to support associate jobs in New York on Migrate Mate, which lists current openings across New York City, Buffalo, Albany, and other markets throughout the state. Find roles that fit your experience and location, then apply directly through each listing.
See All 176+ Support Associate Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Support Associate Jobs