Support Associate Jobs in Maryland
Support Associate jobs in Maryland concentrate in healthcare systems, financial services, and government contracting, with demand at every level from entry-level front-desk roles to specialized administrative and client-facing positions. The largest hiring markets are Baltimore, Bethesda, and Silver Spring, where anchor employers such as Johns Hopkins Medicine, Leidos, and CareFirst BlueCross BlueShield maintain consistent support associate openings. The most in-demand specialties include patient support, IT help desk, and benefits administration. See the openings below and apply to the ones that match your experience.
Find Support Associate JobsOverview
Showing 4 of 24+ Support Associate jobs
The Arc Southern Chesapeake is currently hiring part-time Personal Support Associates to assist individuals that need support to access the community, make friends, have fun and be as self-sufficient as possible. A Personal Support Associate may provide support to people at home, in recreational settings or the community. This support may include personal hygiene, light housekeeping where the individual lives, grocery shopping, banking, medical appointments, medication administration (if necessary), transportation or social and recreational assistance. To enhance the ability of the individuals to lead a self-directed life by providing the support, guidance, and information necessary to build self-esteem, confidence, and assertiveness, and to make decisions.
- 18 years of age with a high school diploma or GED equivalent
- A valid driving license (We cannot accept driver permit or provisional license)
- Can pass a criminal background check mandated by the State of Maryland
- A good driving record with no more than 2 points on the license
- A reliable vehicle to be used in transporting individuals we serve
- Enjoy assisting people and hands on support
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Community Living Skills & Supports:
- Assists individual(s) to meet his or her physical (e.g., health, grooming, toileting, eating) and personal management needs (e.g., human development, human sexuality), by teaching skills, providing supports, and building on individual strengths and capabilities.
- Assists individual(s) with household management (e.g., meal prep, laundry, cleaning, decorating) and with transportation needs to maximize his or her skills, abilities and independence (or performs the same if the individual(s) cannot do so.
- Assists with and/or dispenses medication (as certified), or other prescribed medical treatments, as necessary.
- Supports individual(s) in the development of friendships and other relationships.
Community and Service Networking:
- Provides opportunities for involvement in community and leisure activities.
- Assists in the identification of needs for the individual(s) for community supports, working with the individual(s) informal support system and /or initiating community connections.
Participant Empowerment:
- Assists individual(s) to plan, make informed choices, follow through on responsibilities and speak on his/her/their on behalf.
Communication:
- Uses effective, sensitive communication skills to build rapport and channels of communication by recognizing and adapting to the range of individual(s) communication styles.
- Learns and uses terminology appropriately, explaining as necessary to ensure individual(s) understanding.
Facilitation of Services:
- Maintains collaborative professional relationships with individual(s) and all support team members (including family/friends), follows ethical standards of practice (e.g., confidentiality, informed consent, etc.), and recognizes his or her own personal limitations.
- Assists and/or facilitates the implementation of an individualized plan to achieve specific outcomes derived from individual(s) preferences, needs and interests.
Advocacy:
- Facilitates, assists, and/or represents individual(s) when there are barriers to his or her service needs.
- Interacts with and educates community members and organizations (e.g., employer, landlord, civic organization) when relevant to individual's needs or services.
Crisis Intervention:
- Identifies crisis situations, evaluates or defuses the situation, and contacts necessary supports.
- Continues to monitor crisis situations, discusses the incident with authorized staff and individual(s), adjusts supports and the environment, and complies with regulations for reporting.
- Implements behavior plan(s) as necessary and as indicated in the plan.
Documentation:
- Maintains accurate records and submits records to appropriate sources in a timely fashion.
- Maintains standards of confidentiality and ethical practice.
Organization Participation:
- Complies with all agency guidelines, procedures and practices.
- Incorporates sensitivity to cultural, religious, racial, disability and gender issues into daily practices and interactions.
Education, Training & Self-Development:
- Attends, completes and passes all required training, initially and ongoing.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
- Accomplishes all tasks as appropriately assigned or requested.
- Demonstrates appropriate role model behavior at all times.
EDUCATION AND EXPERIENCE:
- Demonstrated ability to read and write clearly and concisely.
- Possession of a high school diploma or GED
JOB KNOWLEDGE, SKILLS AND ABILITIES:
- Possesses a proficiency in computer-based software, e.g., excel, word and access.
- Must be dependable, responsible, consistent and punctual.
- Must be flexible and take direction.
- Demonstrated ability to work as a part of a team and independently.
- Must pass criminal background check mandated by the State of Maryland.
- Possesses a valid driving license with good driving record and access to a safe vehicle for transporting people receiving services.
- Ability and desire to create long-term, trusting and respectful relationships.
AMERICANS WITH DISABILITY SPECIFICATIONS (PHYSICAL DEMANDS):
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to hold, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT:
- While performing the duties of this job, the employee is generally not exposed to weather conditions.
- The noise level in the work environment is usually moderate.
- Required to work evenings and weekend, when scheduled.
The Arc Southern Chesapeake is a drug-free employer. All offers of employment will be contingent on a successful background check. The Arc Southern Chesapeake is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, gender identity or expression, marital status, genetic information, protected veteran status, disability, sexual orientation, religious and or political beliefs. We recruit, employ, retain, compensate, train, promote, discipline, terminate and treat all employees and job applicants based solely on qualification, performance, and competence.
The Arc Southern Chesapeake is currently hiring part-time Personal Support Associates to assist individuals that need support to access the community, make friends, have fun and be as self-sufficient as possible. A Personal Support Associate may provide support to people at home, in recreational settings or the community. This support may include personal hygiene, light housekeeping where the individual lives, grocery shopping, banking, medical appointments, medication administration (if necessary), transportation or social and recreational assistance. To enhance the ability of the individuals to lead a self-directed life by providing the support, guidance, and information necessary to build self-esteem, confidence, and assertiveness, and to make decisions.
- 18 years of age with a high school diploma or GED equivalent
- A valid driving license (We cannot accept driver permit or provisional license)
- Can pass a criminal background check mandated by the State of Maryland
- A good driving record with no more than 2 points on the license
- A reliable vehicle to be used in transporting individuals we serve
- Enjoy assisting people and hands on support
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Community Living Skills & Supports:
- Assists individual(s) to meet his or her physical (e.g., health, grooming, toileting, eating) and personal management needs (e.g., human development, human sexuality), by teaching skills, providing supports, and building on individual strengths and capabilities.
- Assists individual(s) with household management (e.g., meal prep, laundry, cleaning, decorating) and with transportation needs to maximize his or her skills, abilities and independence (or performs the same if the individual(s) cannot do so.
- Assists with and/or dispenses medication (as certified), or other prescribed medical treatments, as necessary.
- Supports individual(s) in the development of friendships and other relationships.
Community and Service Networking:
- Provides opportunities for involvement in community and leisure activities.
- Assists in the identification of needs for the individual(s) for community supports, working with the individual(s) informal support system and /or initiating community connections.
Participant Empowerment:
- Assists individual(s) to plan, make informed choices, follow through on responsibilities and speak on his/her/their on behalf.
Communication:
- Uses effective, sensitive communication skills to build rapport and channels of communication by recognizing and adapting to the range of individual(s) communication styles.
- Learns and uses terminology appropriately, explaining as necessary to ensure individual(s) understanding.
Facilitation of Services:
- Maintains collaborative professional relationships with individual(s) and all support team members (including family/friends), follows ethical standards of practice (e.g., confidentiality, informed consent, etc.), and recognizes his or her own personal limitations.
- Assists and/or facilitates the implementation of an individualized plan to achieve specific outcomes derived from individual(s) preferences, needs and interests.
Advocacy:
- Facilitates, assists, and/or represents individual(s) when there are barriers to his or her service needs.
- Interacts with and educates community members and organizations (e.g., employer, landlord, civic organization) when relevant to individual's needs or services.
Crisis Intervention:
- Identifies crisis situations, evaluates or defuses the situation, and contacts necessary supports.
- Continues to monitor crisis situations, discusses the incident with authorized staff and individual(s), adjusts supports and the environment, and complies with regulations for reporting.
- Implements behavior plan(s) as necessary and as indicated in the plan.
Documentation:
- Maintains accurate records and submits records to appropriate sources in a timely fashion.
- Maintains standards of confidentiality and ethical practice.
Organization Participation:
- Complies with all agency guidelines, procedures and practices.
- Incorporates sensitivity to cultural, religious, racial, disability and gender issues into daily practices and interactions.
Education, Training & Self-Development:
- Attends, completes and passes all required training, initially and ongoing.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
- Accomplishes all tasks as appropriately assigned or requested.
- Demonstrates appropriate role model behavior at all times.
EDUCATION AND EXPERIENCE:
- Demonstrated ability to read and write clearly and concisely.
- Possession of a high school diploma or GED
JOB KNOWLEDGE, SKILLS AND ABILITIES:
- Possesses a proficiency in computer-based software, e.g., excel, word and access.
- Must be dependable, responsible, consistent and punctual.
- Must be flexible and take direction.
- Demonstrated ability to work as a part of a team and independently.
- Must pass criminal background check mandated by the State of Maryland.
- Possesses a valid driving license with good driving record and access to a safe vehicle for transporting people receiving services.
- Ability and desire to create long-term, trusting and respectful relationships.
AMERICANS WITH DISABILITY SPECIFICATIONS (PHYSICAL DEMANDS):
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to hold, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT:
- While performing the duties of this job, the employee is generally not exposed to weather conditions.
- The noise level in the work environment is usually moderate.
- Required to work evenings and weekend, when scheduled.
The Arc Southern Chesapeake is a drug-free employer. All offers of employment will be contingent on a successful background check. The Arc Southern Chesapeake is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, gender identity or expression, marital status, genetic information, protected veteran status, disability, sexual orientation, religious and or political beliefs. We recruit, employ, retain, compensate, train, promote, discipline, terminate and treat all employees and job applicants based solely on qualification, performance, and competence.
See All 24 Support Associate Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Support Associate JobsSupport Associate Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Support Associate Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
What Maryland Employers Look For
The qualifications that appear most often in support associate jobs across Maryland.
- High school diploma or associate degree required by most Maryland employers
- One or more years of customer service or administrative support experience preferred
- Proficiency in Microsoft Office Suite and standard business software applications
- Strong written and verbal communication skills for client-facing and internal roles
- Ability to manage multiple tasks and priorities in a fast-paced office environment
- Familiarity with case management, ticketing, or CRM platforms is commonly requested
Support Associate Jobs in Maryland: Frequently Asked Questions
How do you become a support associate in Maryland?
Most support associate roles in Maryland require a high school diploma or an associate degree, with employers in healthcare and government contracting often preferring candidates who have completed relevant coursework in business administration, healthcare management, or information technology. No state-issued license is required for the general support associate role. Candidates who add a nationally recognized credential such as a CompTIA certification or a medical administrative assistant certificate from a Maryland community college gain a measurable edge.
Which companies hire support associates in Maryland?
Maryland support associate roles are posted by Macy's, Coach, and Westat and others right now, based on current listings on Migrate Mate as of August 2026. Maryland's concentration of federal agencies, major health systems, and defense contractors means hiring is steady across a wider range of industries than most mid-Atlantic states.
Which Maryland cities have the most support associate jobs?
Columbia, Bethesda, and Waldorf account for the most support associate openings in Maryland. Baltimore drives volume through its large hospital networks and financial institutions, while Bethesda and Silver Spring benefit from proximity to federal agencies and headquarters-level offices of national contractors and insurers that centralize their support functions in the Washington metro corridor.
Are there remote support associate jobs in Maryland?
Yes, and they are more common than in many fields, particularly in IT help desk, benefits administration, and client services roles. About 50% of support associate openings tied to Maryland are remote or hybrid as of August 2026, reflecting the desk-based nature of many of these positions. Roles tied to in-person patient intake or on-site government facility work remain predominantly on-site.
How can I get hired as a support associate in Maryland with little or no experience?
The most realistic entry path is applying for administrative assistant or customer service representative roles at large Maryland health systems or government contractors, then moving laterally into a support associate title. Employers such as University of Maryland Medical System and Northrop Grumman regularly post associate-level openings that do not require prior experience in the exact title. Completing a medical administrative assistant program at a Maryland community college or earning a CompTIA A+ certification strengthens an application for IT-adjacent support roles significantly.
Where can I find and apply to support associate jobs in Maryland?
You can find and apply to support associate jobs in Maryland on Migrate Mate, which lists current Maryland openings updated regularly. Search for roles that match your background and apply directly to the ones that fit. No account creation is needed to see the listings.
See All 24 Support Associate Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Support Associate Jobs