Customer Success Jobs in Maryland
Customer Success jobs in Maryland are concentrated in Baltimore, Annapolis, and the Bethesda-Rockville corridor, where SaaS, federal contracting, and healthcare technology firms drive consistent hiring at every level from associate to director. Employers with a lasting presence in the state include Verint Systems, Leidos, and CareFirst BlueCross BlueShield, each of which regularly adds customer success talent across enterprise account management, onboarding, and retention specialties. Demand is strongest for professionals with experience in B2B SaaS platforms, healthcare IT, and government-adjacent software solutions. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 16+ Customer Success jobs
$50k Salary Plus Fuel/Cell Allowance AND Commission Opportunities ($3-$5k annually)
We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you!
Coverall offers everything you need to succeed:
- Competitive base salary
- Annual raise program
- Fuel / cell phone allowance
- Commission incentive program (approximately $3-$5k annually)
- Industry leading training
- Work-life balance
- Fun office culture
- Top notch company paid benefits including medical, dental, vision, and matching 401k
- Career advancement opportunities - we love to promote from within!
- Paid holidays as well as paid personal/sick/vacation time.
- Annual Tropical Trip for Top Performers!
Responsibilities:
- Ongoing communication to our existing customers, and documentation of calls
- New customer set-up
- Field and classroom training to our new and existing franchise base
- Providing quotes to customers for additional services
- Periodically loading equipment onto trucks
Qualifications:
- Account management preferred but not required
- Exceptional written and verbal communication skills
- Strong training skills
- Exceptional problem solving and time management abilities
- Proficiency with Microsoft Office Suite and Outlook
- Must be able to lift 50-75 pounds
- Valid driver's license and reliable transportation
Come work for an international leader in the $89+ billion-dollar janitorial services industry. A leading Franchisor in Commercial Cleaning Services for over 35 years, Coverall continues to be named a top Entrepreneur Franchise 500 company. Every customer is paired with a Coverall Franchisee, so you can feel good about helping small business owners in your community! As one of the largest janitorial service companies in the country, Coverall experiences exceptional growth year over year, and we?d love to speak with you about joining our team!
$50k Salary Plus Fuel/Cell Allowance AND Commission Opportunities ($3-$5k annually)
We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you!
Coverall offers everything you need to succeed:
- Competitive base salary
- Annual raise program
- Fuel / cell phone allowance
- Commission incentive program (approximately $3-$5k annually)
- Industry leading training
- Work-life balance
- Fun office culture
- Top notch company paid benefits including medical, dental, vision, and matching 401k
- Career advancement opportunities - we love to promote from within!
- Paid holidays as well as paid personal/sick/vacation time.
- Annual Tropical Trip for Top Performers!
Responsibilities:
- Ongoing communication to our existing customers, and documentation of calls
- New customer set-up
- Field and classroom training to our new and existing franchise base
- Providing quotes to customers for additional services
- Periodically loading equipment onto trucks
Qualifications:
- Account management preferred but not required
- Exceptional written and verbal communication skills
- Strong training skills
- Exceptional problem solving and time management abilities
- Proficiency with Microsoft Office Suite and Outlook
- Must be able to lift 50-75 pounds
- Valid driver's license and reliable transportation
Come work for an international leader in the $89+ billion-dollar janitorial services industry. A leading Franchisor in Commercial Cleaning Services for over 35 years, Coverall continues to be named a top Entrepreneur Franchise 500 company. Every customer is paired with a Coverall Franchisee, so you can feel good about helping small business owners in your community! As one of the largest janitorial service companies in the country, Coverall experiences exceptional growth year over year, and we?d love to speak with you about joining our team!
See All 16 Customer Success Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Success Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Maryland Employers Look For
The qualifications that appear most often in customer success jobs across Maryland.
- Bachelor's degree in business, communications, or a related field required
- Demonstrated experience managing B2B customer accounts and driving retention outcomes
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for executive-level client interactions
- Ability to analyze customer health data and translate insights into action plans
- Experience collaborating cross-functionally with sales, product, and support teams
Customer Success Jobs in Maryland: Frequently Asked Questions
How do you become a customer success in Maryland?
Most customer success roles in Maryland require a bachelor's degree in business, communications, or a related field, and no state-issued license applies to the profession. Maryland employers, particularly those in the Baltimore tech corridor and the Bethesda healthcare IT cluster, prioritize candidates who have completed vendor certifications such as Gainsight PX or Salesforce Administrator alongside documented experience in account management or client onboarding, which serves as the practical credential most hiring managers require.
Which companies hire customer successs in Maryland?
Companies currently hiring customer successs in Maryland include Nayax, CPower, and Aramark, per current listings on Migrate Mate as of August 2026. Maryland's concentration of healthcare technology, federal contracting, and SaaS firms means many of these employers are seeking candidates with experience in regulated industries or government-adjacent software environments.
Which Maryland cities have the most customer success jobs?
Rockville, Baltimore, and Bethesda hold the most customer success openings in Maryland. Baltimore anchors the market through its large healthcare systems and growing tech sector, while Bethesda and Rockville benefit from proximity to federal agencies and the headquarters of major government contracting and health IT firms that rely on dedicated customer success teams to manage enterprise accounts.
Are there remote customer success jobs in Maryland?
Yes, and more than most fields. About 89% of customer success openings tied to Maryland are remote or hybrid as of August 2026, reflecting how naturally the role translates to distributed work. Onboarding, renewal management, and ongoing account health monitoring are the functions most commonly performed fully remotely, while executive business reviews and onsite implementations tend to require in-person presence.
How can I get hired as a customer success in Maryland with little or no experience?
The most realistic entry path is moving laterally from a support, sales development, or technical help desk role at a Maryland-based SaaS or healthcare IT firm, where internal transitions into customer success are common. Large employers in the Baltimore and Bethesda markets often post associate customer success manager roles that accept candidates without direct CSM experience. Completing a vendor certification such as Gainsight or HubSpot and building a portfolio of retention or onboarding projects from volunteer or freelance work gives candidates a measurable edge in Maryland's competitive entry-level market.
Where can I find and apply to customer success jobs in Maryland?
You can find and apply to customer success jobs in Maryland on Migrate Mate, which lists current openings tied to the state. Search the available roles, identify the ones that match your background and target employers, and apply directly to each position that fits your experience and goals.
See All 16 Customer Success Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Customer Success Jobs