Customer Success Jobs in Maryland
Customer Success jobs in Maryland are concentrated in Baltimore, Annapolis, and the Bethesda-Rockville corridor, where SaaS, federal contracting, and healthcare technology firms drive consistent hiring at every level from associate to director. Employers with a lasting presence in the state include Verint Systems, Leidos, and CareFirst BlueCross BlueShield, each of which regularly adds customer success talent across enterprise account management, onboarding, and retention specialties. Demand is strongest for professionals with experience in B2B SaaS platforms, healthcare IT, and government-adjacent software solutions. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 21+ Customer Success jobs
Nayax is a global fintech and IoT company (NASDAQ;TASE:NYAX) providing cashless payment solutions, business intelligence, and management tools to the unattended retail and self-service sector. Nayax devices can be found all over the world, with branches in 12 countries and over 80 distribution partners, our devices serve consumers in over 120 countries and accept 80+ payment methods and 50+ currencies.
Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.
This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.
Your Key Responsibilities Will Include
- Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
- Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
- Partner with customers to map goals, requirements, and strategies that align with their business objectives including regulary scheduled business reviews.
- Lead proactive interactions, providing suitable technological solutions and managing contract renewals
- Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
- Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success including sales opportunities with sales team.
- Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).
Requirements:
What Makes You a Great Fit
- Must have 3+ years of experience in customer support or customer success management (CSM) with major micro market providers.
- Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
- Business background in sales, account management, or customer success.
- Strong technical aptitude with the ability to guide customers through technical processes.
- Proven track record of delivering customer-focused solutions.
- Excellent communication and presentation skills.
- Driven, proactive, self-motivated, and enthusiastic, with a bias for action.
Preferred Skills & Advantages
- Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
- Familiarity with CRM platforms (Salesforce), BI tools, or Jira
- Experience in payments, SaaS, or fintech environments is a plus
Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
Nayax is a global fintech and IoT company (NASDAQ;TASE:NYAX) providing cashless payment solutions, business intelligence, and management tools to the unattended retail and self-service sector. Nayax devices can be found all over the world, with branches in 12 countries and over 80 distribution partners, our devices serve consumers in over 120 countries and accept 80+ payment methods and 50+ currencies.
Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.
This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.
Your Key Responsibilities Will Include
- Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
- Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
- Partner with customers to map goals, requirements, and strategies that align with their business objectives including regulary scheduled business reviews.
- Lead proactive interactions, providing suitable technological solutions and managing contract renewals
- Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
- Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success including sales opportunities with sales team.
- Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).
Requirements:
What Makes You a Great Fit
- Must have 3+ years of experience in customer support or customer success management (CSM) with major micro market providers.
- Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
- Business background in sales, account management, or customer success.
- Strong technical aptitude with the ability to guide customers through technical processes.
- Proven track record of delivering customer-focused solutions.
- Excellent communication and presentation skills.
- Driven, proactive, self-motivated, and enthusiastic, with a bias for action.
Preferred Skills & Advantages
- Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
- Familiarity with CRM platforms (Salesforce), BI tools, or Jira
- Experience in payments, SaaS, or fintech environments is a plus
Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
See All 21 Customer Success Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Success Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Maryland Employers Look For
The qualifications that appear most often in customer success jobs across Maryland.
- Bachelor's degree in business, communications, or a related field required
- Demonstrated experience managing B2B customer accounts and driving retention outcomes
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for executive-level client interactions
- Ability to analyze customer health data and translate insights into action plans
- Experience collaborating cross-functionally with sales, product, and support teams
Customer Success Jobs in Maryland: Frequently Asked Questions
How do you become a customer success in Maryland?
Most customer success roles in Maryland require a bachelor's degree in business, communications, or a related field, and no state-issued license applies to the profession. Maryland employers, particularly those in the Baltimore tech corridor and the Bethesda healthcare IT cluster, prioritize candidates who have completed vendor certifications such as Gainsight PX or Salesforce Administrator alongside documented experience in account management or client onboarding, which serves as the practical credential most hiring managers require.
Which companies hire customer successs in Maryland?
Companies currently hiring customer successs in Maryland include IonQ, Safeware, and The Emmes Company, per current listings on Migrate Mate as of November 2026. Maryland's concentration of healthcare technology, federal contracting, and SaaS firms means many of these employers are seeking candidates with experience in regulated industries or government-adjacent software environments.
Which Maryland cities have the most customer success jobs?
Rockville, Lanham, and Elkton hold the most customer success openings in Maryland. Baltimore anchors the market through its large healthcare systems and growing tech sector, while Bethesda and Rockville benefit from proximity to federal agencies and the headquarters of major government contracting and health IT firms that rely on dedicated customer success teams to manage enterprise accounts.
Are there remote customer success jobs in Maryland?
Yes, and more than most fields. About 60% of customer success openings tied to Maryland are remote or hybrid as of November 2026, reflecting how naturally the role translates to distributed work. Onboarding, renewal management, and ongoing account health monitoring are the functions most commonly performed fully remotely, while executive business reviews and onsite implementations tend to require in-person presence.
How can I get hired as a customer success in Maryland with little or no experience?
The most realistic entry path is moving laterally from a support, sales development, or technical help desk role at a Maryland-based SaaS or healthcare IT firm, where internal transitions into customer success are common. Large employers in the Baltimore and Bethesda markets often post associate customer success manager roles that accept candidates without direct CSM experience. Completing a vendor certification such as Gainsight or HubSpot and building a portfolio of retention or onboarding projects from volunteer or freelance work gives candidates a measurable edge in Maryland's competitive entry-level market.
Where can I find and apply to customer success jobs in Maryland?
You can find and apply to customer success jobs in Maryland on Migrate Mate, which lists current openings tied to the state. Search the available roles, identify the ones that match your background and target employers, and apply directly to each position that fits your experience and goals.
See All 21 Customer Success Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Customer Success Jobs