Customer Success Manager Jobs in Maryland
Customer Success Manager jobs in Maryland concentrate heavily in cybersecurity, federal IT contracting, health technology, and SaaS, with the state ranking among the most active markets on the East Coast for the role. Most openings cluster in the Baltimore metro, the Washington D.C. suburbs of Montgomery and Prince George's counties, and Annapolis, where employers like Leidos, CareFirst BlueCross BlueShield, and Tenable have lasting hiring footprints. Demand is strongest for customer success managers with experience in enterprise software, government-adjacent tech accounts, and healthcare platforms. Find a role that fits below and apply directly.
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Showing 5 of 22+ Customer Success Manager jobs
Nayax is a global fintech and IoT company (NASDAQ;TASE:NYAX) providing cashless payment solutions, business intelligence, and management tools to the unattended retail and self-service sector. Nayax devices can be found all over the world, with branches in 12 countries and over 80 distribution partners, our devices serve consumers in over 120 countries and accept 80+ payment methods and 50+ currencies.
Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.
This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.
Your Key Responsibilities Will Include
- Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
- Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
- Partner with customers to map goals, requirements, and strategies that align with their business objectives including regulary scheduled business reviews.
- Lead proactive interactions, providing suitable technological solutions and managing contract renewals
- Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
- Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success including sales opportunities with sales team.
- Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).
Requirements:
What Makes You a Great Fit
- Must have 3+ years of experience in customer support or customer success management (CSM) with major micro market providers.
- Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
- Business background in sales, account management, or customer success.
- Strong technical aptitude with the ability to guide customers through technical processes.
- Proven track record of delivering customer-focused solutions.
- Excellent communication and presentation skills.
- Driven, proactive, self-motivated, and enthusiastic, with a bias for action.
Preferred Skills & Advantages
- Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
- Familiarity with CRM platforms (Salesforce), BI tools, or Jira
- Experience in payments, SaaS, or fintech environments is a plus
Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
Nayax is a global fintech and IoT company (NASDAQ;TASE:NYAX) providing cashless payment solutions, business intelligence, and management tools to the unattended retail and self-service sector. Nayax devices can be found all over the world, with branches in 12 countries and over 80 distribution partners, our devices serve consumers in over 120 countries and accept 80+ payment methods and 50+ currencies.
Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.
This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.
Your Key Responsibilities Will Include
- Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
- Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
- Partner with customers to map goals, requirements, and strategies that align with their business objectives including regulary scheduled business reviews.
- Lead proactive interactions, providing suitable technological solutions and managing contract renewals
- Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
- Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success including sales opportunities with sales team.
- Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).
Requirements:
What Makes You a Great Fit
- Must have 3+ years of experience in customer support or customer success management (CSM) with major micro market providers.
- Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
- Business background in sales, account management, or customer success.
- Strong technical aptitude with the ability to guide customers through technical processes.
- Proven track record of delivering customer-focused solutions.
- Excellent communication and presentation skills.
- Driven, proactive, self-motivated, and enthusiastic, with a bias for action.
Preferred Skills & Advantages
- Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
- Familiarity with CRM platforms (Salesforce), BI tools, or Jira
- Experience in payments, SaaS, or fintech environments is a plus
Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
See All 22 Customer Success Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Customer Success Manager JobsCustomer Success Manager Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Success Manager Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Maryland Employers Look For
The qualifications that appear most often in customer success manager jobs across Maryland.
- Bachelor's degree in business, communications, or a related field
- Demonstrated experience managing a portfolio of B2B or enterprise accounts
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Ability to analyze customer health metrics and drive measurable retention outcomes
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Familiarity with federal or government-sector client environments preferred for Maryland roles
Customer Success Manager Jobs in Maryland: Frequently Asked Questions
How do you become a customer success manager in Maryland?
Most customer success manager positions in Maryland require a bachelor's degree in business, communications, marketing, or a related field, along with hands-on account management or client-facing experience. Maryland does not issue a state license for this role. In the state's dominant industries, particularly federal IT contracting and health technology, employers also look for familiarity with government procurement cycles or healthcare compliance, so building that domain knowledge early strengthens a candidate's path significantly.
Which companies hire customer success managers in Maryland?
Employers hiring customer success managers in Maryland right now include IonQ, Safeware, and The Emmes Company, based on current listings on Migrate Mate as of November 2026. Maryland's dense concentration of federal contractors, health insurers, and cybersecurity firms means the hiring base here skews toward enterprise and government-adjacent accounts.
Which Maryland cities have the most customer success manager jobs?
Rockville, Lanham, and Elkton have the most customer success manager openings in Maryland. Baltimore leads because of its large health system and financial services presence, while the D.C.-adjacent Montgomery County corridor draws heavy hiring from federal IT contractors and SaaS companies that serve government clients, making those suburban hubs significant even if the city names are less prominent.
Are there remote customer success manager jobs in Maryland?
Yes, and more than most fields. Customer success management is fundamentally a desk-based, relationship and data role, which makes it well suited to remote and hybrid arrangements. About 63% of customer success manager openings tied to Maryland are remote or hybrid as of November 2026, reflecting how broadly employers have accepted distributed work for this function. Fully remote openings are especially common in SaaS and health technology, the two largest sectors hiring in the state.
How can I get hired as a customer success manager in Maryland with little or no experience?
The most realistic entry path is moving laterally from a customer-facing role such as account coordinator, technical support specialist, or sales development representative into an associate customer success position. Large Maryland employers in health technology and federal IT, including organizations like CareFirst and Leidos, periodically hire associate or junior customer success roles that emphasize coachability over a long resume. Building proficiency in a CRM platform and earning a vendor certification, such as a Salesforce Administrator credential, gives candidates a measurable edge when competing for those entry-level openings.
Where can I find and apply to customer success manager jobs in Maryland?
You can find and apply to customer success manager jobs in Maryland on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your background and preferred location, and apply directly through each listing.
See All 22 Customer Success Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Customer Success Manager Jobs