Customer Service Representative Jobs in Maryland
Customer Service Representative jobs in Maryland are concentrated in Baltimore, Annapolis, and the Washington D.C. suburbs, where financial services, healthcare, and government contracting drive consistent demand across every seniority level from entry-level to senior team lead. Well-established employers with a lasting presence in the state include T. Rowe Price, CareFirst BlueCross BlueShield, and Leidos, all of which maintain large customer-facing operations in the region. The most in-demand specialties are healthcare billing support, financial account services, and government program assistance. Find a role that fits below and apply directly.
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Showing 4 of 44+ Customer Service Representative jobs
Full–Time Career Opportunities
Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement!
You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.
About Us:
Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.
COME GROW WITH US TODAY!
Benefits of working for us!
- We offer National Health, Dental, and Vision coverage
- Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
- 401(k)
- Recognition and reward programs
- Paid Sick Days
- Paid Vacation, Holidays (Thanksgiving and Christmas)
- Employee Assistance Program
Our prices are already low, but why not more! Generous Employee Discount
Job Responsibilities:
- Enter customer orders into the system accurately and completely
- Process payment to proper accounts
- Responsible for security of cash and other legal tenders
- Prepare daily deposits in accordance with Company policies and procedures
- Answer incoming calls and respond to customer queries in a timely and courteous manner
- Schedule deliveries that are convenient for the customers and comply with company procedures
- Maintain all open orders and courteously communicate status with customers
- Work daily reports according to Company requirements
- Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
- Assist Office Manager when needed
As a Retail Office Associate, you must:
- Have a High School diploma or GED
- Have strong business acumen and Excellent verbal and listening skills
- Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
- Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
- Strong interpersonal and human relations skills
- Proven analytical and problem-solving skills
- Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
- Be able to lift/ move up to 25 pounds, regularly
- Being bilingual is a plus
Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Full–Time Career Opportunities
Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement!
You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.
About Us:
Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.
COME GROW WITH US TODAY!
Benefits of working for us!
- We offer National Health, Dental, and Vision coverage
- Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
- 401(k)
- Recognition and reward programs
- Paid Sick Days
- Paid Vacation, Holidays (Thanksgiving and Christmas)
- Employee Assistance Program
Our prices are already low, but why not more! Generous Employee Discount
Job Responsibilities:
- Enter customer orders into the system accurately and completely
- Process payment to proper accounts
- Responsible for security of cash and other legal tenders
- Prepare daily deposits in accordance with Company policies and procedures
- Answer incoming calls and respond to customer queries in a timely and courteous manner
- Schedule deliveries that are convenient for the customers and comply with company procedures
- Maintain all open orders and courteously communicate status with customers
- Work daily reports according to Company requirements
- Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
- Assist Office Manager when needed
As a Retail Office Associate, you must:
- Have a High School diploma or GED
- Have strong business acumen and Excellent verbal and listening skills
- Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
- Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
- Strong interpersonal and human relations skills
- Proven analytical and problem-solving skills
- Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
- Be able to lift/ move up to 25 pounds, regularly
- Being bilingual is a plus
Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
See All 44 Customer Service Representative Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Service Representative Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Food & Beverage
What Maryland Employers Look For
The qualifications that appear most often in customer service representative jobs across Maryland.
- High school diploma or equivalent required by most Maryland employers
- One or more years of customer-facing or call center experience preferred
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills in English required
- Ability to work flexible hours including evenings and weekends
- Familiarity with HIPAA or financial data privacy standards a plus
Customer Service Representative Jobs in Maryland: Frequently Asked Questions
How do you become a customer service representative in Maryland?
Most customer service representative roles in Maryland require a high school diploma or GED and no state-issued license. Employers in healthcare and financial services often require role-specific onboarding training, and some positions handling medical records or insurance claims expect familiarity with HIPAA compliance. Building experience through retail, hospitality, or call center work in the Baltimore or D.C. metro area is the most direct path into the field.
Which companies hire customer service representatives in Maryland?
Employers hiring customer service representatives in Maryland right now include Lendmark Financial Services, Planet Fitness - National Fitness Partners, and R1 RCM, based on current listings on Migrate Mate as of September 2026. Maryland's concentration of healthcare systems, financial institutions, and federal contractors means demand for customer service professionals remains steady throughout the year.
Which Maryland cities have the most customer service representative jobs?
Baltimore, Bel Air, and La Plata have the most customer service representative openings in Maryland. Baltimore anchors demand through its large hospital networks, insurance carriers, and financial firms, while the D.C. suburbs of Rockville and Silver Spring draw openings from government contractors and healthcare organizations headquartered along the I-270 corridor.
Are there remote customer service representative jobs in Maryland?
Yes, and more than most fields. About 25% of customer service representative openings tied to Maryland are remote or hybrid as of September 2026, reflecting how well the role translates to phone and digital channels. Roles supporting financial accounts, insurance claims, and software products tend to have the highest share of fully remote positions.
How can I get hired as a customer service representative in Maryland with little or no experience?
The most realistic entry path is applying to associate or tier-one representative roles at large Maryland employers such as CareFirst BlueCross BlueShield or T. Rowe Price, which run structured onboarding programs for candidates without prior experience. Retail and food service backgrounds transfer well and are recognized by most hiring managers. Earning a customer service certificate through a Maryland community college, such as those offered through the Community College of Baltimore County, gives candidates a clear edge at the application stage.
Where can I find and apply to customer service representative jobs in Maryland?
You can find and apply to customer service representative jobs in Maryland on Migrate Mate, which lists current Maryland openings updated in real time. Find roles that fit your experience and location, then apply directly to the employer without any extra steps.
See All 44 Customer Service Representative Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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