Customer Service Representative Jobs in Maryland
Customer Service Representative jobs in Maryland are concentrated in Baltimore, Annapolis, and the Washington D.C. suburbs, where financial services, healthcare, and government contracting drive consistent demand across every seniority level from entry-level to senior team lead. Well-established employers with a lasting presence in the state include T. Rowe Price, CareFirst BlueCross BlueShield, and Leidos, all of which maintain large customer-facing operations in the region. The most in-demand specialties are healthcare billing support, financial account services, and government program assistance. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 47+ Customer Service Representative jobs
Part- Time: Starting at $15 per hour, plus Third shift differential.
Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Must be available to work overnight, 9pm-5am.
At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.
- We Are Accountable – Self-starters who pursue excellence.
- We Are Driven – Problem solvers who deliver results.
- We Are Passionate – Positive energy with a real desire to help others.
- We Are Ambitious – Always learning and growing toward success.
We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!
Customer Service Representative Benefits:
- Growth Opportunities over 90% of our management team started as an entry level team member!
- Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
- Shift-differential pay for select shifts
- PTO for all employees
- Employee Assistance Program
- Free employee Black Card Membership
Customer Service Representative Responsibilities:
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
- Answer phones in a friendly manner using information script
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner
- Process beverage or merchandise purchases through the point of sale system
- Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
- Provide a clean, sanitized and safe club environment.
Job Requirements:
- Customer service experience
- High school diploma/GED equivalent preferred
- Must be 18 years of age or older
- Basic computer proficiency
Physical Demands:
- Frequent lifting, carrying, pushing, and pulling
- Must be able to lift up to 75 lbs.
- Will encounter cleaning chemicals during shift
- Frequent climbing, balancing, kneeling and crouching during shift
- Continual reaching with hands/fingers/arms during shift
Part- Time: Starting at $15 per hour, plus Third shift differential.
Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Must be available to work overnight, 9pm-5am.
At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.
- We Are Accountable – Self-starters who pursue excellence.
- We Are Driven – Problem solvers who deliver results.
- We Are Passionate – Positive energy with a real desire to help others.
- We Are Ambitious – Always learning and growing toward success.
We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!
Customer Service Representative Benefits:
- Growth Opportunities over 90% of our management team started as an entry level team member!
- Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
- Shift-differential pay for select shifts
- PTO for all employees
- Employee Assistance Program
- Free employee Black Card Membership
Customer Service Representative Responsibilities:
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
- Answer phones in a friendly manner using information script
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner
- Process beverage or merchandise purchases through the point of sale system
- Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
- Provide a clean, sanitized and safe club environment.
Job Requirements:
- Customer service experience
- High school diploma/GED equivalent preferred
- Must be 18 years of age or older
- Basic computer proficiency
Physical Demands:
- Frequent lifting, carrying, pushing, and pulling
- Must be able to lift up to 75 lbs.
- Will encounter cleaning chemicals during shift
- Frequent climbing, balancing, kneeling and crouching during shift
- Continual reaching with hands/fingers/arms during shift
See All 47 Customer Service Representative Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Service Representative Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Maryland Employers Look For
The qualifications that appear most often in customer service representative jobs across Maryland.
- High school diploma or equivalent required by most Maryland employers
- One or more years of customer-facing or call center experience preferred
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills in English required
- Ability to work flexible hours including evenings and weekends
- Familiarity with HIPAA or financial data privacy standards a plus
Customer Service Representative Jobs in Maryland: Frequently Asked Questions
How do you become a customer service representative in Maryland?
Most customer service representative roles in Maryland require a high school diploma or GED and no state-issued license. Employers in healthcare and financial services often require role-specific onboarding training, and some positions handling medical records or insurance claims expect familiarity with HIPAA compliance. Building experience through retail, hospitality, or call center work in the Baltimore or D.C. metro area is the most direct path into the field.
Which companies hire customer service representatives in Maryland?
Employers hiring customer service representatives in Maryland right now include Planet Fitness - National Fitness Partners, U-Haul, and State Farm, based on current listings on Migrate Mate as of August 2026. Maryland's concentration of healthcare systems, financial institutions, and federal contractors means demand for customer service professionals remains steady throughout the year.
Which Maryland cities have the most customer service representative jobs?
Baltimore, Hagerstown, and Glen Burnie have the most customer service representative openings in Maryland. Baltimore anchors demand through its large hospital networks, insurance carriers, and financial firms, while the D.C. suburbs of Rockville and Silver Spring draw openings from government contractors and healthcare organizations headquartered along the I-270 corridor.
Are there remote customer service representative jobs in Maryland?
Yes, and more than most fields. About 29% of customer service representative openings tied to Maryland are remote or hybrid as of August 2026, reflecting how well the role translates to phone and digital channels. Roles supporting financial accounts, insurance claims, and software products tend to have the highest share of fully remote positions.
How can I get hired as a customer service representative in Maryland with little or no experience?
The most realistic entry path is applying to associate or tier-one representative roles at large Maryland employers such as CareFirst BlueCross BlueShield or T. Rowe Price, which run structured onboarding programs for candidates without prior experience. Retail and food service backgrounds transfer well and are recognized by most hiring managers. Earning a customer service certificate through a Maryland community college, such as those offered through the Community College of Baltimore County, gives candidates a clear edge at the application stage.
Where can I find and apply to customer service representative jobs in Maryland?
You can find and apply to customer service representative jobs in Maryland on Migrate Mate, which lists current Maryland openings updated in real time. Find roles that fit your experience and location, then apply directly to the employer without any extra steps.
See All 47 Customer Service Representative Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Jobs