Customer Relations Representative Jobs in Maryland
Customer Relations Representative jobs in Maryland are concentrated in Baltimore, Annapolis, and the Washington D.C. suburban corridor, where employers across government contracting, healthcare, and financial services maintain large customer-facing teams. Major employers with lasting Maryland presences that consistently hire for this role include CareFirst BlueCross BlueShield, Leidos, and T. Rowe Price. The most in-demand specialties are healthcare client services, government account management, and financial services support. Find a role that fits below and apply directly.
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Showing 5 of 10+ Customer Relations Representative jobs
- Bonus based on performance
- Competitive salary
- Paid time off
- Free food & snacks
- Opportunity for advancement
- Training & development
ROLE DESCRIPTION:
As Customer Relations Representative - State Farm Agent Team Member with Gabrielle Brennan - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.
As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Gabrielle Brennan - State Farm Agent is eager to bring aboard your collaborative presence.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate and sell customers insurance products and services.
- Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
- Excellent communication skills - written, verbal, and listening
Highly organized and detail-oriented - Experience in customer service required
- Experience in sales preferred
- Proactive in problem-solving
- Able to work in a team environment
- Experience in Windows computer applications
- Able to coordinate and collaborate with others to achieve agency goals.
- Able to succeed in a fast-paced environment
- Able to obtain Property and Casualty License
- Able to obtain Life and Health License
- Paid time off (holidays and personal/sick days)
- Salary plus commission/bonus
- Health tax free reimbursement benefits
- Growth potential/opportunities for advancement within my agency
- Bonus based on performance
- Competitive salary
- Paid time off
- Free food & snacks
- Opportunity for advancement
- Training & development
ROLE DESCRIPTION:
As Customer Relations Representative - State Farm Agent Team Member with Gabrielle Brennan - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.
As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Gabrielle Brennan - State Farm Agent is eager to bring aboard your collaborative presence.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate and sell customers insurance products and services.
- Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
- Excellent communication skills - written, verbal, and listening
Highly organized and detail-oriented - Experience in customer service required
- Experience in sales preferred
- Proactive in problem-solving
- Able to work in a team environment
- Experience in Windows computer applications
- Able to coordinate and collaborate with others to achieve agency goals.
- Able to succeed in a fast-paced environment
- Able to obtain Property and Casualty License
- Able to obtain Life and Health License
- Paid time off (holidays and personal/sick days)
- Salary plus commission/bonus
- Health tax free reimbursement benefits
- Growth potential/opportunities for advancement within my agency
See All 10 Customer Relations Representative Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsCustomer Relations Representative Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Relations Representative Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in customer relations representative jobs across Maryland.
- Bachelor's degree in business, communications, or a related field preferred by Maryland employers
- Two or more years of customer service or client-facing experience in a professional setting
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for multi-channel client interaction
- Ability to manage escalations and resolve complaints with documented follow-through
- Experience working with government, healthcare, or financial services clients in Maryland
Customer Relations Representative Jobs in Maryland: Frequently Asked Questions
How do you become a customer relations representative in Maryland?
Most Maryland employers require a bachelor's degree in business, communications, or a related field, though an associate degree combined with relevant experience is accepted in many industries. Customer relations representative roles in Maryland carry no state-issued license or mandatory certification, so hiring is based on education, demonstrated client-service experience, and proficiency with CRM tools. Candidates targeting healthcare or government contracting sectors often benefit from industry-specific familiarity before applying.
Which companies hire customer relations representatives in Maryland?
Employers hiring customer relations representatives in Maryland right now include State Farm, based on current listings on Migrate Mate as of September 2026. Maryland's concentration of healthcare systems, defense contractors, and financial institutions means demand is relatively steady throughout the year across both the Baltimore metro and the D.C. suburbs.
Which Maryland cities have the most customer relations representative jobs?
Bel Air, Chester, and Dundalk have the most customer relations representative openings in Maryland. Baltimore drives the largest share of listings because of its dense concentration of healthcare systems, insurance carriers, and financial institutions, while the suburban D.C. corridor cities benefit from the high volume of government contractors and professional services firms that maintain mid-Atlantic operations there.
Are there remote customer relations representative jobs in Maryland?
Yes, and more than many comparable roles, since customer relations work is largely communication-based and does not require physical presence. About 0% of customer relations representative openings tied to Maryland are remote or hybrid as of September 2026, reflecting a shift that accelerated across the insurance, financial services, and government contracting sectors. Account management and inbound client support positions tend to carry the most remote flexibility.
How can I get hired as a customer relations representative in Maryland with little or no experience?
The most realistic entry path is applying for customer service associate or client support coordinator roles at large Maryland employers such as CareFirst BlueCross BlueShield or T. Rowe Price, both of which run structured onboarding programs for candidates without prior industry experience. Lateral moves from administrative assistant, call center agent, or billing coordinator positions are commonly accepted. Earning a customer service certification through a recognized professional association strengthens applications, and familiarity with Salesforce or a comparable CRM is a practical edge that Maryland employers cite often.
Where can I find and apply to customer relations representative jobs in Maryland?
You can find and apply to customer relations representative jobs in Maryland on Migrate Mate, which lists current openings tied to Maryland employers. Search the listings, find roles that match your background and location, and apply directly to the ones that fit.
See All 10 Customer Relations Representative Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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