Customer Success Specialist Jobs in Maryland
Customer Success Specialist jobs in Maryland are among the most active in the Mid-Atlantic, concentrated in SaaS, cybersecurity, federal contracting, and healthcare technology firms that cluster in the Baltimore-Washington corridor. The heaviest hiring happens in Baltimore, Bethesda, and Columbia, where anchored employers like Leidos, CareFirst BlueCross BlueShield, and Tenable have long maintained customer-facing teams. Demand runs from entry-level onboarding associates through senior strategic account roles, with the sharpest need in enterprise software retention, government-sector account management, and health IT implementation. See the openings below and apply to the ones that match your experience.
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Showing 5 of 16+ Customer Success Specialist jobs
$50k Salary Plus Fuel/Cell Allowance AND Commission Opportunities ($3-$5k annually)
We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you!
Coverall offers everything you need to succeed:
- Competitive base salary
- Annual raise program
- Fuel / cell phone allowance
- Commission incentive program (approximately $3-$5k annually)
- Industry leading training
- Work-life balance
- Fun office culture
- Top notch company paid benefits including medical, dental, vision, and matching 401k
- Career advancement opportunities - we love to promote from within!
- Paid holidays as well as paid personal/sick/vacation time.
- Annual Tropical Trip for Top Performers!
Responsibilities:
- Ongoing communication to our existing customers, and documentation of calls
- New customer set-up
- Field and classroom training to our new and existing franchise base
- Providing quotes to customers for additional services
- Periodically loading equipment onto trucks
Qualifications:
- Account management preferred but not required
- Exceptional written and verbal communication skills
- Strong training skills
- Exceptional problem solving and time management abilities
- Proficiency with Microsoft Office Suite and Outlook
- Must be able to lift 50-75 pounds
- Valid driver's license and reliable transportation
Come work for an international leader in the $89+ billion-dollar janitorial services industry. A leading Franchisor in Commercial Cleaning Services for over 35 years, Coverall continues to be named a top Entrepreneur Franchise 500 company. Every customer is paired with a Coverall Franchisee, so you can feel good about helping small business owners in your community! As one of the largest janitorial service companies in the country, Coverall experiences exceptional growth year over year, and we?d love to speak with you about joining our team!
$50k Salary Plus Fuel/Cell Allowance AND Commission Opportunities ($3-$5k annually)
We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you!
Coverall offers everything you need to succeed:
- Competitive base salary
- Annual raise program
- Fuel / cell phone allowance
- Commission incentive program (approximately $3-$5k annually)
- Industry leading training
- Work-life balance
- Fun office culture
- Top notch company paid benefits including medical, dental, vision, and matching 401k
- Career advancement opportunities - we love to promote from within!
- Paid holidays as well as paid personal/sick/vacation time.
- Annual Tropical Trip for Top Performers!
Responsibilities:
- Ongoing communication to our existing customers, and documentation of calls
- New customer set-up
- Field and classroom training to our new and existing franchise base
- Providing quotes to customers for additional services
- Periodically loading equipment onto trucks
Qualifications:
- Account management preferred but not required
- Exceptional written and verbal communication skills
- Strong training skills
- Exceptional problem solving and time management abilities
- Proficiency with Microsoft Office Suite and Outlook
- Must be able to lift 50-75 pounds
- Valid driver's license and reliable transportation
Come work for an international leader in the $89+ billion-dollar janitorial services industry. A leading Franchisor in Commercial Cleaning Services for over 35 years, Coverall continues to be named a top Entrepreneur Franchise 500 company. Every customer is paired with a Coverall Franchisee, so you can feel good about helping small business owners in your community! As one of the largest janitorial service companies in the country, Coverall experiences exceptional growth year over year, and we?d love to speak with you about joining our team!
See All 16 Customer Success Specialist Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsCustomer Success Specialist Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Success Specialist Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Maryland Employers Look For
The qualifications that appear most often in customer success specialist jobs across Maryland.
- Bachelor's degree in business, communications, or a related field
- Two or more years of customer-facing account management or support experience
- Demonstrated ability to manage a portfolio of B2B or enterprise accounts
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client-facing interactions
- Experience working cross-functionally with sales, product, and implementation teams
Customer Success Specialist Jobs in Maryland: Frequently Asked Questions
How do you become a customer success specialist in Maryland?
Most Maryland employers hire customer success specialists with a bachelor's degree in business, communications, marketing, or a related field alongside relevant client-facing experience. Maryland does not require a state-issued license for this role. Candidates with backgrounds in account management, technical support, or inside sales transition into it most directly. Earning a recognized credential such as the SuccessHACKER Certified Customer Success Manager designation signals commitment to the profession and can strengthen applications at competitive Maryland employers.
How much do customer success specialists make in Maryland?
Customer success specialists in Maryland earn a median of about $42,830 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $32,600 for the lowest 10% to over $64,000 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success specialists in Maryland?
Maryland customer success specialist roles are posted by Nayax, CPower, and Aramark and others right now, based on current listings on Migrate Mate as of August 2026. Maryland's concentration of federal contractors, health technology firms, and cybersecurity companies means many of these openings focus on managing government-sector or regulated-industry accounts.
Which Maryland cities have the most customer success specialist jobs?
Rockville, Baltimore, and Bethesda have the most customer success specialist openings in Maryland. Baltimore anchors demand through its large healthcare and financial services employers, while Bethesda and the broader Montgomery County corridor concentrate roles at federal contractors and SaaS companies that serve government clients, making suburban markets like Columbia and Rockville active as well.
Are there remote customer success specialist jobs in Maryland?
Yes, and more than most fields. About 89% of customer success specialist openings tied to Maryland are remote or hybrid as of August 2026, reflecting how well the role translates to video calls and digital communication tools. The portions of the job most commonly done remotely include onboarding calls, QBRs, and retention outreach, while strategic accounts tied to federal clients sometimes require periodic in-person visits.
How can I get hired as a customer success specialist in Maryland with little or no experience?
The most realistic entry path is moving laterally from a customer support, inside sales, or technical helpdesk role, which are common starting points at Maryland's large technology and healthcare employers. Companies like Leidos and CareFirst often post associate or junior customer success roles that accept candidates with strong communication skills over deep tenure. Building familiarity with a CRM platform and completing a foundational customer success certification before applying gives Maryland candidates a concrete edge over others at the same experience level.
Where can I find and apply to customer success specialist jobs in Maryland?
You can find and apply to customer success specialist jobs in Maryland on Migrate Mate, which lists current openings in the state. Search for roles that fit your background and experience, then apply directly to the ones that match. No signup is required to view and apply to the listings available right now.
See All 16 Customer Success Specialist Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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