Customer Success Specialist Jobs in Maryland
Customer Success Specialist jobs in Maryland are among the most active in the Mid-Atlantic, concentrated in SaaS, cybersecurity, federal contracting, and healthcare technology firms that cluster in the Baltimore-Washington corridor. The heaviest hiring happens in Baltimore, Bethesda, and Columbia, where anchored employers like Leidos, CareFirst BlueCross BlueShield, and Tenable have long maintained customer-facing teams. Demand runs from entry-level onboarding associates through senior strategic account roles, with the sharpest need in enterprise software retention, government-sector account management, and health IT implementation. See the openings below and apply to the ones that match your experience.
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Showing 5 of 21+ Customer Success Specialist jobs
Nayax is a global fintech and IoT company (NASDAQ;TASE:NYAX) providing cashless payment solutions, business intelligence, and management tools to the unattended retail and self-service sector. Nayax devices can be found all over the world, with branches in 12 countries and over 80 distribution partners, our devices serve consumers in over 120 countries and accept 80+ payment methods and 50+ currencies.
Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.
This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.
Your Key Responsibilities Will Include
- Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
- Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
- Partner with customers to map goals, requirements, and strategies that align with their business objectives including regulary scheduled business reviews.
- Lead proactive interactions, providing suitable technological solutions and managing contract renewals
- Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
- Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success including sales opportunities with sales team.
- Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).
Requirements:
What Makes You a Great Fit
- Must have 3+ years of experience in customer support or customer success management (CSM) with major micro market providers.
- Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
- Business background in sales, account management, or customer success.
- Strong technical aptitude with the ability to guide customers through technical processes.
- Proven track record of delivering customer-focused solutions.
- Excellent communication and presentation skills.
- Driven, proactive, self-motivated, and enthusiastic, with a bias for action.
Preferred Skills & Advantages
- Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
- Familiarity with CRM platforms (Salesforce), BI tools, or Jira
- Experience in payments, SaaS, or fintech environments is a plus
Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
Nayax is a global fintech and IoT company (NASDAQ;TASE:NYAX) providing cashless payment solutions, business intelligence, and management tools to the unattended retail and self-service sector. Nayax devices can be found all over the world, with branches in 12 countries and over 80 distribution partners, our devices serve consumers in over 120 countries and accept 80+ payment methods and 50+ currencies.
Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.
This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.
Your Key Responsibilities Will Include
- Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
- Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
- Partner with customers to map goals, requirements, and strategies that align with their business objectives including regulary scheduled business reviews.
- Lead proactive interactions, providing suitable technological solutions and managing contract renewals
- Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
- Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success including sales opportunities with sales team.
- Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).
Requirements:
What Makes You a Great Fit
- Must have 3+ years of experience in customer support or customer success management (CSM) with major micro market providers.
- Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
- Business background in sales, account management, or customer success.
- Strong technical aptitude with the ability to guide customers through technical processes.
- Proven track record of delivering customer-focused solutions.
- Excellent communication and presentation skills.
- Driven, proactive, self-motivated, and enthusiastic, with a bias for action.
Preferred Skills & Advantages
- Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
- Familiarity with CRM platforms (Salesforce), BI tools, or Jira
- Experience in payments, SaaS, or fintech environments is a plus
Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
See All 21 Customer Success Specialist Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsCustomer Success Specialist Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Success Specialist Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Maryland Employers Look For
The qualifications that appear most often in customer success specialist jobs across Maryland.
- Bachelor's degree in business, communications, or a related field
- Two or more years of customer-facing account management or support experience
- Demonstrated ability to manage a portfolio of B2B or enterprise accounts
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client-facing interactions
- Experience working cross-functionally with sales, product, and implementation teams
Customer Success Specialist Jobs in Maryland: Frequently Asked Questions
How do you become a customer success specialist in Maryland?
Most Maryland employers hire customer success specialists with a bachelor's degree in business, communications, marketing, or a related field alongside relevant client-facing experience. Maryland does not require a state-issued license for this role. Candidates with backgrounds in account management, technical support, or inside sales transition into it most directly. Earning a recognized credential such as the SuccessHACKER Certified Customer Success Manager designation signals commitment to the profession and can strengthen applications at competitive Maryland employers.
How much do customer success specialists make in Maryland?
Customer success specialists in Maryland earn a median of about $42,830 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $32,600 for the lowest 10% to over $64,000 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success specialists in Maryland?
Maryland customer success specialist roles are posted by IonQ, Safeware, and The Emmes Company and others right now, based on current listings on Migrate Mate as of November 2026. Maryland's concentration of federal contractors, health technology firms, and cybersecurity companies means many of these openings focus on managing government-sector or regulated-industry accounts.
Which Maryland cities have the most customer success specialist jobs?
Rockville, Lanham, and Elkton have the most customer success specialist openings in Maryland. Baltimore anchors demand through its large healthcare and financial services employers, while Bethesda and the broader Montgomery County corridor concentrate roles at federal contractors and SaaS companies that serve government clients, making suburban markets like Columbia and Rockville active as well.
Are there remote customer success specialist jobs in Maryland?
Yes, and more than most fields. About 60% of customer success specialist openings tied to Maryland are remote or hybrid as of November 2026, reflecting how well the role translates to video calls and digital communication tools. The portions of the job most commonly done remotely include onboarding calls, QBRs, and retention outreach, while strategic accounts tied to federal clients sometimes require periodic in-person visits.
How can I get hired as a customer success specialist in Maryland with little or no experience?
The most realistic entry path is moving laterally from a customer support, inside sales, or technical helpdesk role, which are common starting points at Maryland's large technology and healthcare employers. Companies like Leidos and CareFirst often post associate or junior customer success roles that accept candidates with strong communication skills over deep tenure. Building familiarity with a CRM platform and completing a foundational customer success certification before applying gives Maryland candidates a concrete edge over others at the same experience level.
Where can I find and apply to customer success specialist jobs in Maryland?
You can find and apply to customer success specialist jobs in Maryland on Migrate Mate, which lists current openings in the state. Search for roles that fit your background and experience, then apply directly to the ones that match. No signup is required to view and apply to the listings available right now.
See All 21 Customer Success Specialist Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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