Client Services Manager Jobs in Maryland
Client Services Manager jobs in Maryland are in strong demand, concentrated in financial services, government contracting, healthcare administration, and technology consulting, with openings at both the mid-level coordinator and senior director range. Baltimore, Bethesda, and Annapolis are the largest hiring metros, anchored by employers such as T. Rowe Price, Leidos, and CareFirst BlueCross BlueShield. The most in-demand specialties are account retention, enterprise client onboarding, and managed services delivery. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 8+ Client Services Manager jobs
Who We Are:
Lumelight is an integrated workplace administration and compliance business. We serve the brokers and third-party administrators who support employers in the complex, crucial areas of benefits design, compliance and administration. We handle the complexities of benefits compliance and administration, empowering you to focus on what you do best.
About the Role:
The Client Services Specialist position is responsible for serving as the key point of contact for assigned clients throughout the annual Affordable Care Act (ACA) reporting process. The Client Services Specialist is the point person for our clients and provides overall project management, including the proactive initiation of communications and delivery of services and resources to support the annual reporting process. This position is extremely client-focused, and one is expected to exercise mature judgment and communication proficiency while having the ability to identify and resolve problematic issues while providing the highest level of customer service. This position requires superior communication, writing abilities, and interpersonal skills. A commitment to teamwork, an eye for detail, and the ability to manage time, handle multiple priorities, and work independently are also essential
Key Responsibilities:
- Develop and maintain effective working relationships as a liaison with clients and Lumelight team members.
- Manage and monitor client accounts to ensure that all records and information from which services are provided are received in a timely manner.
- Collect data and analyze for accuracy, while monitoring client engagement and satisfaction.
- Communicate effectively and efficiently with clients and team members.
- Identify problems or issues and ensure all are responded to and resolved accordingly.
- Ensure on-time and accurate reporting to meet contractual requirements and client expectations.
- Maintain current working knowledge of benefit laws and regulations, specifically ones tied to the Affordable Care Act.
- Represents Lumelight Team when interacting with broker/client.
- Provide quality control for ACA reporting clients.
- Other duties as assigned.
Qualifications:
Required
- Education: College degree and/or two to four years of work experience that was client-facing and required consistent customer service etiquette and skills.
- Years of experience: At least 2 years of experience
- Technical knowledge: Proficient in Microsoft Office, particularly Excel, and comfortable using Microsoft Windows PCs.
- Certifications: N/A
- Required software: N/A
Preferred
- Knowledge of principles and practices of employee benefits compliance.
- Working knowledge of federal laws and regulations and government report preparation.
- Industry experience related to Lumelight’s business or customer needs
Knowledge, Skills & Abilities:
- Strong written and verbal communication skills
- Excellent organization and time management skills
- Customer service orientation and commitment to responsive support
- Problem-solving skills and sound judgment
- Strong attention to detail and accuracy
- Ability to manage competing priorities and meet deadlines
- Ability to collaborate effectively across teams and functions
- Proficiency with Microsoft Office applications
- Experience with CRM, HRIS, ERP, or other business systems, as applicable Analytical thinking and ability to interpret information to support decisions
W ork Environment:
This position is a remote position within approved Lumelight states. This job operates in a professional office environment, whether in person or remotely. This role routinely uses standard office equipment such as computers, phones, and printers. Equipment will be provided to you.
Expected Hours of Work:
Monday through Friday, 40 hours a week, following an agreed-upon schedule. Extended hours and/or weekends will be required during the busiest season of ACA reporting, which mainly occurs in the first quarter of the calendar year.
Benefit Offerings:
- Medical, Dental and Vision Benefits
- Health Savings and Flexible Spending Account Options
- 401(k) with Automatic Company Contribution
- Employee Assistance Program
- Company-paid Life and Disability Insurance Paid Time Off
We are currently recruiting from the following states: Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Pennsylvania (PA), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), and Utah (UT).
Lumelight, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Who We Are:
Lumelight is an integrated workplace administration and compliance business. We serve the brokers and third-party administrators who support employers in the complex, crucial areas of benefits design, compliance and administration. We handle the complexities of benefits compliance and administration, empowering you to focus on what you do best.
About the Role:
The Client Services Specialist position is responsible for serving as the key point of contact for assigned clients throughout the annual Affordable Care Act (ACA) reporting process. The Client Services Specialist is the point person for our clients and provides overall project management, including the proactive initiation of communications and delivery of services and resources to support the annual reporting process. This position is extremely client-focused, and one is expected to exercise mature judgment and communication proficiency while having the ability to identify and resolve problematic issues while providing the highest level of customer service. This position requires superior communication, writing abilities, and interpersonal skills. A commitment to teamwork, an eye for detail, and the ability to manage time, handle multiple priorities, and work independently are also essential
Key Responsibilities:
- Develop and maintain effective working relationships as a liaison with clients and Lumelight team members.
- Manage and monitor client accounts to ensure that all records and information from which services are provided are received in a timely manner.
- Collect data and analyze for accuracy, while monitoring client engagement and satisfaction.
- Communicate effectively and efficiently with clients and team members.
- Identify problems or issues and ensure all are responded to and resolved accordingly.
- Ensure on-time and accurate reporting to meet contractual requirements and client expectations.
- Maintain current working knowledge of benefit laws and regulations, specifically ones tied to the Affordable Care Act.
- Represents Lumelight Team when interacting with broker/client.
- Provide quality control for ACA reporting clients.
- Other duties as assigned.
Qualifications:
Required
- Education: College degree and/or two to four years of work experience that was client-facing and required consistent customer service etiquette and skills.
- Years of experience: At least 2 years of experience
- Technical knowledge: Proficient in Microsoft Office, particularly Excel, and comfortable using Microsoft Windows PCs.
- Certifications: N/A
- Required software: N/A
Preferred
- Knowledge of principles and practices of employee benefits compliance.
- Working knowledge of federal laws and regulations and government report preparation.
- Industry experience related to Lumelight’s business or customer needs
Knowledge, Skills & Abilities:
- Strong written and verbal communication skills
- Excellent organization and time management skills
- Customer service orientation and commitment to responsive support
- Problem-solving skills and sound judgment
- Strong attention to detail and accuracy
- Ability to manage competing priorities and meet deadlines
- Ability to collaborate effectively across teams and functions
- Proficiency with Microsoft Office applications
- Experience with CRM, HRIS, ERP, or other business systems, as applicable Analytical thinking and ability to interpret information to support decisions
W ork Environment:
This position is a remote position within approved Lumelight states. This job operates in a professional office environment, whether in person or remotely. This role routinely uses standard office equipment such as computers, phones, and printers. Equipment will be provided to you.
Expected Hours of Work:
Monday through Friday, 40 hours a week, following an agreed-upon schedule. Extended hours and/or weekends will be required during the busiest season of ACA reporting, which mainly occurs in the first quarter of the calendar year.
Benefit Offerings:
- Medical, Dental and Vision Benefits
- Health Savings and Flexible Spending Account Options
- 401(k) with Automatic Company Contribution
- Employee Assistance Program
- Company-paid Life and Disability Insurance Paid Time Off
We are currently recruiting from the following states: Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Pennsylvania (PA), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), and Utah (UT).
Lumelight, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
See All 8 Client Services Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Client Services Manager JobsClient Services Manager Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Client Services Manager Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
- Consulting & Professional Services
What Maryland Employers Look For
The qualifications that appear most often in client services manager jobs across Maryland.
- Bachelor's degree in business administration, communications, or a related field required
- Three or more years of client-facing account management or customer success experience
- Demonstrated ability to manage multiple client portfolios and meet retention targets
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for executive-level client interaction
- Experience working within government contracting, financial services, or healthcare environments preferred
Client Services Manager Jobs in Maryland: Frequently Asked Questions
How do you become a client services manager in Maryland?
Most client services manager roles in Maryland require a bachelor's degree in business, marketing, communications, or a related field, followed by several years in customer-facing or account management roles. Maryland does not require a state-issued license for this position. Employers in financial services may prefer candidates with a Series 7 or Series 63 credential, while government contracting firms often value project management certifications such as PMP or Agile credentials recognized within the Maryland and D.C. corridor.
Which companies hire client services managers in Maryland?
Companies currently hiring client services managers in Maryland include Lumelight, EisnerAmper, and Elite Pools, per current listings on Migrate Mate as of August 2026. Maryland's concentration of federal contractors, financial institutions, and regional healthcare networks means demand for client services managers is distributed across multiple established industry sectors.
Which Maryland cities have the most client services manager jobs?
Pikesville, Easton, and Rosedale have the most client services manager openings in Maryland. Baltimore leads because of its dense concentration of healthcare systems, financial firms, and regional headquarters, while Bethesda and the broader Montgomery County corridor attract openings tied to federal contractors and technology consulting firms with offices near Washington, D.C.
Are there remote client services manager jobs in Maryland?
Yes, and more than most fields. About 38% of client services manager openings tied to Maryland are remote or hybrid as of August 2026, reflecting how much of the role relies on phone, email, and video communication rather than on-site presence. Client onboarding, account reviews, and renewals are the parts of the role most commonly performed remotely.
How can I get hired as a client services manager in Maryland with little or no experience?
The most realistic entry path is a customer success associate, account coordinator, or client support specialist role at a Maryland-based employer. Large organizations such as CareFirst BlueCross BlueShield, Leidos, and T. Rowe Price regularly post associate-level client services positions suited to recent graduates. Lateral moves from inside sales, project coordination, or help desk roles are common entry points. Earning a Salesforce Associate certification or a HubSpot Customer Success credential strengthens a Maryland application without prior manager-level experience.
Where can I find and apply to client services manager jobs in Maryland?
You can find and apply to client services manager jobs in Maryland on Migrate Mate, which lists current Maryland openings. Search the roles available, find the ones that match your background and target area, and apply directly to whichever positions fit.
See All 8 Client Services Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Client Services Manager Jobs