Client Services Manager Jobs in Maryland
Client Services Manager jobs in Maryland are in strong demand, concentrated in financial services, government contracting, healthcare administration, and technology consulting, with openings at both the mid-level coordinator and senior director range. Baltimore, Bethesda, and Annapolis are the largest hiring metros, anchored by employers such as T. Rowe Price, Leidos, and CareFirst BlueCross BlueShield. The most in-demand specialties are account retention, enterprise client onboarding, and managed services delivery. Scan the live roles below and apply to whichever ones fit.
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Who We Are
At the Community Action Council of Howard County (CAC), we have a mission to diminish poverty and enable self-sufficiency for all Howard County individuals, families, and children in need. We take action towards this mission by focusing on five critical services: housing assistance, food assistance, energy assistance, weatherization assistance, and early childhood education. CAC impacts our local society by changing lives and helping create a pathway through and out of poverty or just providing a hand up when one is needed.
Who You Are
You are a compassionate, client-focused professional who thrives in a fast-paced, service-oriented environment. As a Client Services Specialist – OHEP Status Provider at the Community Action Council of Howard County (CAC), you play a key role in ensuring timely, accurate, and empathetic communication with clients navigating energy assistance services. You are often the first point of contact for clients and external partners, making professionalism, patience, and emotional intelligence critical to your success. Your ability to handle sensitive inquiries with care and clarity helps build trust and reinforces CAC’s mission to serve with dignity and efficiency.
Responsibilities
In this customer-facing role, you will ensure smooth communication regarding the Office of Home Energy Programs (OHEP) and provide general support for clients and internal teams.
Your responsibilities include:
- Deliver Excellent Customer Service: Greet clients and visitors professionally and warmly, creating a welcoming and supportive atmosphere. Maintain clear, respectful communication and appropriate boundaries.
- Provide OHEP Status Updates: Respond to all requests for application status updates in a timely and accurate manner. Offer guidance on next steps and direct clients to appropriate resources.
- Utility Extension Support: Issue 55-day utility extensions when appropriate to prevent service disconnections and ensure clients remain housed and safe while awaiting assistance.
- Administrative Coordination: Support daily operations by managing phone calls, responding to client emails (especially in the Client Assistance Mailbox), and maintaining electronic records. Manage scanning/uploading of paper documents into CAP60.
- Appointment Scheduling: Coordinate in-person appointments with Community Workers, as well as the Director or Manager of Client Services, to streamline case management and follow-up.
- De-escalation & Emotional Intelligence: Use proven de-escalation techniques including active listening, empathy, calm communication, and body language to manage challenging interactions and support clients in distress.
- Community Engagement: Participate in outreach efforts by distributing informational materials, attending events, and educating the public on CAC’s programs and services.
- Professional Growth: Attend internal training, team meetings, and development activities to stay informed of program updates and enhance service delivery skills.
- Flexible Scheduling: Be available to work occasional evening or weekend hours based on client needs and program requirements.
- Other Duties: Perform additional responsibilities as assigned in support of CAC’s mission and operational goals.
Required Qualifications
- High school diploma or equivalent.
- Minimum 2 years of experience in a high-volume administrative or customer service environment.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to manage multiple priorities while maintaining accuracy and professionalism.
- Strong written and verbal communication skills with the ability to communicate effectively across diverse audiences.
- Ability to work independently and as part of a team in a dynamic, client-focused environment.
- Proven discretion in handling sensitive and confidential information.
- Willingness to work a flexible schedule, including occasional evenings and weekends.
- Fluency in English (reading, writing, speaking, and comprehension).
Preferred Qualifications
- Bilingual in Spanish (highly preferred).
- Experience working with vulnerable populations or in nonprofit, human services, or government programs.
- Familiarity with OHEP or other energy assistance programs.
Who We Are
At the Community Action Council of Howard County (CAC), we have a mission to diminish poverty and enable self-sufficiency for all Howard County individuals, families, and children in need. We take action towards this mission by focusing on five critical services: housing assistance, food assistance, energy assistance, weatherization assistance, and early childhood education. CAC impacts our local society by changing lives and helping create a pathway through and out of poverty or just providing a hand up when one is needed.
Who You Are
You are a compassionate, client-focused professional who thrives in a fast-paced, service-oriented environment. As a Client Services Specialist – OHEP Status Provider at the Community Action Council of Howard County (CAC), you play a key role in ensuring timely, accurate, and empathetic communication with clients navigating energy assistance services. You are often the first point of contact for clients and external partners, making professionalism, patience, and emotional intelligence critical to your success. Your ability to handle sensitive inquiries with care and clarity helps build trust and reinforces CAC’s mission to serve with dignity and efficiency.
Responsibilities
In this customer-facing role, you will ensure smooth communication regarding the Office of Home Energy Programs (OHEP) and provide general support for clients and internal teams.
Your responsibilities include:
- Deliver Excellent Customer Service: Greet clients and visitors professionally and warmly, creating a welcoming and supportive atmosphere. Maintain clear, respectful communication and appropriate boundaries.
- Provide OHEP Status Updates: Respond to all requests for application status updates in a timely and accurate manner. Offer guidance on next steps and direct clients to appropriate resources.
- Utility Extension Support: Issue 55-day utility extensions when appropriate to prevent service disconnections and ensure clients remain housed and safe while awaiting assistance.
- Administrative Coordination: Support daily operations by managing phone calls, responding to client emails (especially in the Client Assistance Mailbox), and maintaining electronic records. Manage scanning/uploading of paper documents into CAP60.
- Appointment Scheduling: Coordinate in-person appointments with Community Workers, as well as the Director or Manager of Client Services, to streamline case management and follow-up.
- De-escalation & Emotional Intelligence: Use proven de-escalation techniques including active listening, empathy, calm communication, and body language to manage challenging interactions and support clients in distress.
- Community Engagement: Participate in outreach efforts by distributing informational materials, attending events, and educating the public on CAC’s programs and services.
- Professional Growth: Attend internal training, team meetings, and development activities to stay informed of program updates and enhance service delivery skills.
- Flexible Scheduling: Be available to work occasional evening or weekend hours based on client needs and program requirements.
- Other Duties: Perform additional responsibilities as assigned in support of CAC’s mission and operational goals.
Required Qualifications
- High school diploma or equivalent.
- Minimum 2 years of experience in a high-volume administrative or customer service environment.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to manage multiple priorities while maintaining accuracy and professionalism.
- Strong written and verbal communication skills with the ability to communicate effectively across diverse audiences.
- Ability to work independently and as part of a team in a dynamic, client-focused environment.
- Proven discretion in handling sensitive and confidential information.
- Willingness to work a flexible schedule, including occasional evenings and weekends.
- Fluency in English (reading, writing, speaking, and comprehension).
Preferred Qualifications
- Bilingual in Spanish (highly preferred).
- Experience working with vulnerable populations or in nonprofit, human services, or government programs.
- Familiarity with OHEP or other energy assistance programs.
See All 17 Client Services Manager Jobs in Maryland
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Find Client Services Manager JobsClient Services Manager Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Client Services Manager Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Accounting & Auditing
What Maryland Employers Look For
The qualifications that appear most often in client services manager jobs across Maryland.
- Bachelor's degree in business administration, communications, or a related field required
- Three or more years of client-facing account management or customer success experience
- Demonstrated ability to manage multiple client portfolios and meet retention targets
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for executive-level client interaction
- Experience working within government contracting, financial services, or healthcare environments preferred
Client Services Manager Jobs in Maryland: Frequently Asked Questions
How do you become a client services manager in Maryland?
Most client services manager roles in Maryland require a bachelor's degree in business, marketing, communications, or a related field, followed by several years in customer-facing or account management roles. Maryland does not require a state-issued license for this position. Employers in financial services may prefer candidates with a Series 7 or Series 63 credential, while government contracting firms often value project management certifications such as PMP or Agile credentials recognized within the Maryland and D.C. corridor.
Which companies hire client services managers in Maryland?
Companies currently hiring client services managers in Maryland include EisnerAmper, PKF O'Connor Davies, and SARC, per current listings on Migrate Mate as of November 2026. Maryland's concentration of federal contractors, financial institutions, and regional healthcare networks means demand for client services managers is distributed across multiple established industry sectors.
Which Maryland cities have the most client services manager jobs?
Owings Mills, Bethesda, and Columbia have the most client services manager openings in Maryland. Baltimore leads because of its dense concentration of healthcare systems, financial firms, and regional headquarters, while Bethesda and the broader Montgomery County corridor attract openings tied to federal contractors and technology consulting firms with offices near Washington, D.C.
Are there remote client services manager jobs in Maryland?
Yes, and more than most fields. About 73% of client services manager openings tied to Maryland are remote or hybrid as of November 2026, reflecting how much of the role relies on phone, email, and video communication rather than on-site presence. Client onboarding, account reviews, and renewals are the parts of the role most commonly performed remotely.
How can I get hired as a client services manager in Maryland with little or no experience?
The most realistic entry path is a customer success associate, account coordinator, or client support specialist role at a Maryland-based employer. Large organizations such as CareFirst BlueCross BlueShield, Leidos, and T. Rowe Price regularly post associate-level client services positions suited to recent graduates. Lateral moves from inside sales, project coordination, or help desk roles are common entry points. Earning a Salesforce Associate certification or a HubSpot Customer Success credential strengthens a Maryland application without prior manager-level experience.
Where can I find and apply to client services manager jobs in Maryland?
You can find and apply to client services manager jobs in Maryland on Migrate Mate, which lists current Maryland openings. Search the roles available, find the ones that match your background and target area, and apply directly to whichever positions fit.
See All 17 Client Services Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Client Services Manager Jobs