Client Services Manager Jobs in California

Overview:

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

Position Summary:

The Supervisor Client Services is responsible for the day-to-day operational oversight, coordination, and supervision of Mobile Phlebotomy Services within Pathology & Laboratory Medicine staff. This role oversees staff and workflows related to mobile specimen collection services. The incumbent is accountable for ensuring high-quality patient care, service excellence, operational efficiency, regulatory compliance, and staff competency within assigned mobile phlebotomy operations. The Supervisor may provide operational support and coordination for courier services as required, while supporting process improvement initiatives and strategic planning efforts to enhance operational efficiency, service delivery, and workflow effectiveness.

The Supervisor provides direct leadership and support to mobile phlebotomy staff, including scheduling, workflow coordination, training, onboarding, competency assessment, coaching, and performance management. This position establishes performance expectations, monitors productivity and service metrics, and implements corrective actions and process improvements in alignment with health system policies and operational goals.

The Supervisor serves as a primary operational resource for client service and mobile phlebotomy-related issues through effective communication, issue resolution, and service recovery. The incumbent ensures adherence to specimen collection standards, patient identification protocols, specimen integrity requirements, and customer service expectations while promoting a culture of accountability, teamwork, safety, and continuous improvement.

REQUIRED QUALIFICATIONS:

• Ability to establish and maintain effective working relationships across the Health System
• Demonstrated understanding of MS Office programs, including Word, Excel and Access
• Ability to maintain a work pace appropriate to the workload
• Must demonstrate customer service skills appropriate to the job
• Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties.
• Excellent written and verbal communication skills in English
• State of California Phlebotomy License (Certified Phlebotomy Tech I)
• Three years applicable clinical lab work experience or an equivalent combination of education and experience
• Thorough knowledge of laboratory processing concepts, procedures, processes, and equipment
• Knowledge of relevant industry, health and safety, federal, and state regulations

PREFERRED QUALIFICATIONS:

• Experience with lab/hospital computer systems and software
• Prior supervisory/leadership experience of at least five (5) years.
• Knowledge of University and medical center organizations, policies, procedures and forms

TOTAL REWARDS

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

CONDITIONS OF EMPLOYMENT:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

MISCONDUCT DISCLOSURE REQUIREMENT: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements:

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

CLOSING STATEMENT:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.