Bilingual Customer Service Representative Jobs in California
Bilingual Customer Service Representative jobs in California are concentrated in Los Angeles, San Diego, and the San Francisco Bay Area, where large consumer bases and diverse industries create steady demand for Spanish, Mandarin, Cantonese, and Vietnamese fluency. Major employers with lasting California footprints, including Bank of America, Kaiser Permanente, and AT&T, hire bilingual representatives at scale for financial services, healthcare, and telecommunications support. The most in-demand specialties are healthcare patient services, financial account support, and technical troubleshooting. See the openings below and apply to the ones that match your experience.
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ODK Media, Inc. is a media group headquartered in Fullerton, CA that provides access to premium international content through its owned and operated streaming platforms, including OnDemandKorea, OnDemandChina, OnDemandViet, and Amasian TV. It also distributes content to global streaming services, cable operators, and movie theaters, serving as the Asian media hub for AAPI communities across the country.
We are currently looking for a Customer Service Representative (Bilingual) to join our team, who will be responsible for providing excellent customer service through various channels, including phone, chat, and email. If you're bilingual in Korean and have a natural ability to connect with people, we’d love to meet you!
ROLES & RESPONSIBILITIES
- Respond to customer inquiries and provide effective, professional assistance and guidance
- Resolve customer issues and concerns through phone, chat, and email channels with empathy and efficiency
- Maintain an up-to-date knowledge of our products and services to provide accurate information, and address customer queries effectively.
- Document customer interactions and escalate complex issues as needed
- Collaborate with team members to ensure seamless customer support
POSITION REQUIREMENTS
- Previous experience in customer service or call center roles highly preferred
- Bilingual fluency in Korean (spoken and written) is required
- Excellent communication skills, both verbal and written and a customer-first mindset
- Basic computer skills and familiarity with customer service software/tool, such as FreshCaller and/or FreshDesk
- Must be able to work on-site in our Fullerton office Monday through Thursday
WORK SCHEDULES
- Working hours: Monday - Friday 1:00 PM - 6:00 PM (5 hours per day, and 25 hours per week)
- Could work up to 30 hours per week occasionally
PERKS & BENEFITS
- Catered lunch provided on all on-site days, featuring a rotating menu of local cuisines, plus a kitchen stocked with drinks and snacks.
- Corporate parties, team bonding events, and much more!
ODK Media, Inc. offers a competitive salary and benefits package. The reasonable estimated salary for this role ranges from ($18 to $20 per hour). Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience.
ODK Media, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about our company at www.odkmedia.net.
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
ODK Media, Inc. is a media group headquartered in Fullerton, CA that provides access to premium international content through its owned and operated streaming platforms, including OnDemandKorea, OnDemandChina, OnDemandViet, and Amasian TV. It also distributes content to global streaming services, cable operators, and movie theaters, serving as the Asian media hub for AAPI communities across the country.
We are currently looking for a Customer Service Representative (Bilingual) to join our team, who will be responsible for providing excellent customer service through various channels, including phone, chat, and email. If you're bilingual in Korean and have a natural ability to connect with people, we’d love to meet you!
ROLES & RESPONSIBILITIES
- Respond to customer inquiries and provide effective, professional assistance and guidance
- Resolve customer issues and concerns through phone, chat, and email channels with empathy and efficiency
- Maintain an up-to-date knowledge of our products and services to provide accurate information, and address customer queries effectively.
- Document customer interactions and escalate complex issues as needed
- Collaborate with team members to ensure seamless customer support
POSITION REQUIREMENTS
- Previous experience in customer service or call center roles highly preferred
- Bilingual fluency in Korean (spoken and written) is required
- Excellent communication skills, both verbal and written and a customer-first mindset
- Basic computer skills and familiarity with customer service software/tool, such as FreshCaller and/or FreshDesk
- Must be able to work on-site in our Fullerton office Monday through Thursday
WORK SCHEDULES
- Working hours: Monday - Friday 1:00 PM - 6:00 PM (5 hours per day, and 25 hours per week)
- Could work up to 30 hours per week occasionally
PERKS & BENEFITS
- Catered lunch provided on all on-site days, featuring a rotating menu of local cuisines, plus a kitchen stocked with drinks and snacks.
- Corporate parties, team bonding events, and much more!
ODK Media, Inc. offers a competitive salary and benefits package. The reasonable estimated salary for this role ranges from ($18 to $20 per hour). Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience.
ODK Media, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about our company at www.odkmedia.net.
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
See All 44 Bilingual Customer Service Representative Jobs in California
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Find JobsBilingual Customer Service Representative Jobs by City in California
Where California roles are concentrated, by current openings.
Bilingual Customer Service Representative Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Distribution & Wholesale
What California Employers Look For
The qualifications that appear most often in bilingual customer service representative jobs across California.
- Fluency in English and at least one second language spoken by California communities
- High school diploma or equivalent required by most California employers
- Minimum one to two years of customer service or call center experience
- Proficiency with CRM software such as Salesforce or Zendesk
- Ability to meet California consumer protection compliance standards in customer interactions
- Strong written and verbal communication skills across both languages required
Bilingual Customer Service Representative Jobs in California: Frequently Asked Questions
How do you become a bilingual customer service representative in California?
Most bilingual customer service representative positions in California require a high school diploma and demonstrated fluency in a second language, often verified through an employer language assessment. No state-issued license is required, but candidates who complete an associate degree in business, communications, or a related field are more competitive. Employers in regulated industries like healthcare and financial services may also require role-specific training in California consumer protection regulations before starting.
Which companies hire bilingual customer service representatives in California?
California bilingual customer service representative roles are posted by Quest Diagnostics, Farmers Insurance, and Community Choice Financial Family of Brands and others right now, based on current listings on Migrate Mate as of November 2026. California's dense population and multilingual communities make it one of the most active states for ongoing bilingual hiring across healthcare, banking, insurance, and telecommunications.
Which California cities have the most bilingual customer service representative jobs?
Oakland, Inglewood, and Chula Vista have the highest concentration of bilingual customer service representative openings in California. Los Angeles anchors the largest share given its enormous multilingual population and the headquarters presence of major insurers, banks, and telecom providers, while San Diego and the Bay Area reflect strong demand from healthcare networks and technology companies that serve diverse regional customer bases.
Are there remote bilingual customer service representative jobs in California?
Yes, and more than most fields. About 10% of bilingual customer service representative openings tied to California are remote or hybrid as of November 2026, reflecting the phone and chat-based nature of most customer service work. Fully remote roles are most common in financial services and software support, where agents handle inquiries entirely through digital channels.
How can I get hired as a bilingual customer service representative in California with little or no experience?
The most realistic entry path is applying to associate-level or tier-one support roles at large California call centers run by healthcare systems like Kaiser Permanente or insurers like Covered California, which regularly hire candidates with language skills and train them on-site. Retail and hospitality customer-facing roles in California count as directly transferable experience. Completing a short certificate in customer service through a California community college, such as those offered at Los Angeles Valley College or De Anza College, gives candidates a concrete credential that stands out.
Where can I find and apply to bilingual customer service representative jobs in California?
You can find and apply to bilingual customer service representative jobs in California on Migrate Mate, which lists current California openings. Search the available roles, find the ones that fit your language skills and experience level, and apply directly to each posting.
See All 44 Bilingual Customer Service Representative Jobs in California
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