Bilingual Customer Service Representative Jobs in California
Bilingual Customer Service Representative jobs in California are concentrated in Los Angeles, San Diego, and the San Francisco Bay Area, where large consumer bases and diverse industries create steady demand for Spanish, Mandarin, Cantonese, and Vietnamese fluency. Major employers with lasting California footprints, including Bank of America, Kaiser Permanente, and AT&T, hire bilingual representatives at scale for financial services, healthcare, and telecommunications support. The most in-demand specialties are healthcare patient services, financial account support, and technical troubleshooting. See the openings below and apply to the ones that match your experience.
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Jones Coffee Roasters is seeking a hands-on Bilingual Customer Service Representative to join our team. This is an on-site position in Pasadena where you will work directly with the owner, Coffee Director, and leadership team to help keep daily operations running smoothly.
We’re looking for someone who is good with people, enjoys working as part of a team, and brings a positive attitude to work each day. Strong communication skills, a willingness to learn, and the ability to stay organized in a busy environment are important for this role.
The ideal candidate is detail-oriented, organized, dependable, and solution-focused when it comes to problem-solving. You should be comfortable communicating with customers and coworkers throughout the day and enjoy helping wherever needed.
Your direct supervisor will be our Coffee Director, and you will also provide administrative support, including assistance with their calendar, team scheduling, and emails.
This is a hands-on position and may require lifting up to 30 pounds unassisted and up to 50 pounds with assistance, as well as extended periods of standing.
What You’ll Do
This position supports both our retail and wholesale customers and plays an important role in keeping our day-to-day operations running smoothly.
Responsibilities include:
- Respond to customer questions by phone, email and in person
- Provide friendly, professional support to both retail and wholesale customers
- Process retail and wholesale orders accurately and on time
- Process orders through Shopify, BlueCart, email and phone
- Manage customer subscriptions, including product changes, pauses and cancellations
- Communicate with wholesale accounts regarding orders, backorders, pricing changes, holiday schedules and product substitutions
- Follow up with wholesale customers to help ensure orders are received on time
- Coordinate and create delivery routes based on customer orders
- Prepare shipping labels and assist with order fulfillment and packaging when needed
- Assist with purchase orders, invoices and sales orders
- Help maintain accurate customer and order information
- Assist the Coffee Director with calendar management, team scheduling and emails
- Support the owner and leadership team with daily operational needs
- Assist with general administrative projects as needed
What We’re Looking For
We’d like to meet someone who is personable, positive and enjoys being part of a team.
Qualifications:
- Bilingual in English and Spanish
- Minimum of 2 years of customer service experience
- Outgoing, friendly and comfortable communicating with customers
- Strong phone and email communication skills
- Organized and detail-oriented
- Able to manage multiple priorities and follow through on tasks
- Comfortable learning new systems and technology
- Strong problem-solving skills and a solution-oriented mindset
- Enjoys working collaboratively with others
- Dependable and punctual
Experience with Shopify, BlueCart, QuickBooks Online or similar systems is a plus, but we’re happy to train the right person.
Schedule & Pay
Schedule: Monday–Friday, approximately 32 hours per week
Hours: 8:00 AM–3:00 PM
Pay: $22–$24 per hour, based on experience
Benefits
- Paid vacation
- Paid holidays
- Paid sick leave
Why Jones Coffee Roasters?
We’re not a large corporation. We’re a family-owned company where people work closely together and where good customer service really matters. If you enjoy helping people, staying organized, solving problems and being part of a team, we’d enjoy hearing from you.
If this sounds like a good fit, please apply and tell us a little about yourself and your customer service experience.
Pay: $22.00 - $24.00 per hour
Expected hours: 32.0 per week
Benefits:
- Paid time off
Application Question(s):
*
Are you bilingual and able to comfortably communicate with customers in both English and Spanish?
Do you have at least 2 years of customer service experience?
Are you able to work on-site in Pasadena, California, Monday through Friday?
Are you available to work approximately 32 hours per week, generally between 8:00 AM and 3:00 PM?
Are you comfortable communicating with customers by phone, email, and in person throughout the day?
Which of the following systems have you worked with?
- Shopify
- BlueCart
- QuickBooks Online
- Other order management/POS systems
Please briefly describe your customer service experience and the types of customers you have worked with.
This role works closely with customers, drivers, production, and other team members. What do you enjoy most about working with others?
Work Location: In person
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Find JobsBilingual Customer Service Representative Jobs by City in California
Where California roles are concentrated, by current openings.
Bilingual Customer Service Representative Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- TTEC16
- Farmers Insurance4
- Community Choice Financial Family of Brands4
- Allstate Insurance3
- Quest Diagnostics2
Top Industries Hiring
- Insurance
- Distribution & Wholesale
What California Employers Look For
The qualifications that appear most often in bilingual customer service representative jobs across California.
- Fluency in English and at least one second language spoken by California communities
- High school diploma or equivalent required by most California employers
- Minimum one to two years of customer service or call center experience
- Proficiency with CRM software such as Salesforce or Zendesk
- Ability to meet California consumer protection compliance standards in customer interactions
- Strong written and verbal communication skills across both languages required
Bilingual Customer Service Representative Jobs in California: Frequently Asked Questions
How do you become a bilingual customer service representative in California?
Most bilingual customer service representative positions in California require a high school diploma and demonstrated fluency in a second language, often verified through an employer language assessment. No state-issued license is required, but candidates who complete an associate degree in business, communications, or a related field are more competitive. Employers in regulated industries like healthcare and financial services may also require role-specific training in California consumer protection regulations before starting.
Which companies hire bilingual customer service representatives in California?
California bilingual customer service representative roles are posted by TTEC, Farmers Insurance, and Community Choice Financial Family of Brands and others right now, based on current listings on Migrate Mate as of September 2026. California's dense population and multilingual communities make it one of the most active states for ongoing bilingual hiring across healthcare, banking, insurance, and telecommunications.
Which California cities have the most bilingual customer service representative jobs?
California, Oakland, and Riverside have the highest concentration of bilingual customer service representative openings in California. Los Angeles anchors the largest share given its enormous multilingual population and the headquarters presence of major insurers, banks, and telecom providers, while San Diego and the Bay Area reflect strong demand from healthcare networks and technology companies that serve diverse regional customer bases.
Are there remote bilingual customer service representative jobs in California?
Yes, and more than most fields. About 60% of bilingual customer service representative openings tied to California are remote or hybrid as of September 2026, reflecting the phone and chat-based nature of most customer service work. Fully remote roles are most common in financial services and software support, where agents handle inquiries entirely through digital channels.
How can I get hired as a bilingual customer service representative in California with little or no experience?
The most realistic entry path is applying to associate-level or tier-one support roles at large California call centers run by healthcare systems like Kaiser Permanente or insurers like Covered California, which regularly hire candidates with language skills and train them on-site. Retail and hospitality customer-facing roles in California count as directly transferable experience. Completing a short certificate in customer service through a California community college, such as those offered at Los Angeles Valley College or De Anza College, gives candidates a concrete credential that stands out.
Where can I find and apply to bilingual customer service representative jobs in California?
You can find and apply to bilingual customer service representative jobs in California on Migrate Mate, which lists current California openings. Search the available roles, find the ones that fit your language skills and experience level, and apply directly to each posting.
See All 50 Bilingual Customer Service Representative Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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