Bilingual Customer Service Representative Jobs in California
Bilingual Customer Service Representative jobs in California are concentrated in Los Angeles, San Diego, and the San Francisco Bay Area, where large consumer bases and diverse industries create steady demand for Spanish, Mandarin, Cantonese, and Vietnamese fluency. Major employers with lasting California footprints, including Bank of America, Kaiser Permanente, and AT&T, hire bilingual representatives at scale for financial services, healthcare, and telecommunications support. The most in-demand specialties are healthcare patient services, financial account support, and technical troubleshooting. See the openings below and apply to the ones that match your experience.
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Showing 5 of 32+ Bilingual Customer Service Representative jobs
Job Overview
Salary Range: $30,000.00 - $60,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Health InsuranceDental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Paid Time Off (PTO)
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Must be highly self-motivated.
- A terrific presenter and communicator, and a barracuda closer.
- Excellent Spelling and Grammar skills.
- Exceptional Business Writing and Editing Skills.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Works well with other employees and is a team player with a positive attitude.
- Be able to obtain or currently possess a property & casualty insurance license
- Strong communication skills, both oral and written
- Be equipped with great listening and closing skills
Responsibilities
- Process customer policy change requests.
- Complete Evidence of Insurance requests.
- Develop new Financial Services opportunities.
- Document each customer contact in eAgent.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Share training and education knowledge and expertise with team members.
- Thoroughly understand and follow all underwriting, rating and compliance requirements.
- Maintain knowledge of new products.
- Prospecting and generating new business through leads & referral sources.
- Generating insurance quotes.
- Provide exceptional customer service.
- Be outstanding at relationship building.
- Maintain client relationships with follow up phone calls.
- Claims follow up calls.
- Cold call, direct email, and perform other lead generation activities
About Us
Alsop and Associates Insurance Agency is an Allstate Hall of Fame Agency with five locations. We need experienced agents and future Superstars . Alsop and Associates represents Allstate, Universal, Mcgraw, Homesite and more. We are the top auto and homeowners agency for Allstate in California. We have career advancement opportunities like Commercial Specialist and Executive Agent and Office Manager. We care about our clients and agents.
Job Overview
Salary Range: $30,000.00 - $60,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Health InsuranceDental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Paid Time Off (PTO)
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Must be highly self-motivated.
- A terrific presenter and communicator, and a barracuda closer.
- Excellent Spelling and Grammar skills.
- Exceptional Business Writing and Editing Skills.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Works well with other employees and is a team player with a positive attitude.
- Be able to obtain or currently possess a property & casualty insurance license
- Strong communication skills, both oral and written
- Be equipped with great listening and closing skills
Responsibilities
- Process customer policy change requests.
- Complete Evidence of Insurance requests.
- Develop new Financial Services opportunities.
- Document each customer contact in eAgent.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Share training and education knowledge and expertise with team members.
- Thoroughly understand and follow all underwriting, rating and compliance requirements.
- Maintain knowledge of new products.
- Prospecting and generating new business through leads & referral sources.
- Generating insurance quotes.
- Provide exceptional customer service.
- Be outstanding at relationship building.
- Maintain client relationships with follow up phone calls.
- Claims follow up calls.
- Cold call, direct email, and perform other lead generation activities
About Us
Alsop and Associates Insurance Agency is an Allstate Hall of Fame Agency with five locations. We need experienced agents and future Superstars . Alsop and Associates represents Allstate, Universal, Mcgraw, Homesite and more. We are the top auto and homeowners agency for Allstate in California. We have career advancement opportunities like Commercial Specialist and Executive Agent and Office Manager. We care about our clients and agents.
See All 32 Bilingual Customer Service Representative Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsBilingual Customer Service Representative Jobs by City in California
Where California roles are concentrated, by current openings.
Bilingual Customer Service Representative Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- TTEC15
- Allstate Insurance3
- Community Choice Financial Family of Brands3
- Transdev2
- Clever Care Health Plan2
Top Industries Hiring
- Insurance
- Distribution & Wholesale
What California Employers Look For
The qualifications that appear most often in bilingual customer service representative jobs across California.
- Fluency in English and at least one second language spoken by California communities
- High school diploma or equivalent required by most California employers
- Minimum one to two years of customer service or call center experience
- Proficiency with CRM software such as Salesforce or Zendesk
- Ability to meet California consumer protection compliance standards in customer interactions
- Strong written and verbal communication skills across both languages required
Bilingual Customer Service Representative Jobs in California: Frequently Asked Questions
How do you become a bilingual customer service representative in California?
Most bilingual customer service representative positions in California require a high school diploma and demonstrated fluency in a second language, often verified through an employer language assessment. No state-issued license is required, but candidates who complete an associate degree in business, communications, or a related field are more competitive. Employers in regulated industries like healthcare and financial services may also require role-specific training in California consumer protection regulations before starting.
Which companies hire bilingual customer service representatives in California?
California bilingual customer service representative roles are posted by TTEC, Allstate Insurance, and Community Choice Financial Family of Brands and others right now, based on current listings on Migrate Mate as of August 2026. California's dense population and multilingual communities make it one of the most active states for ongoing bilingual hiring across healthcare, banking, insurance, and telecommunications.
Which California cities have the most bilingual customer service representative jobs?
California, Oakland, and Arcadia have the highest concentration of bilingual customer service representative openings in California. Los Angeles anchors the largest share given its enormous multilingual population and the headquarters presence of major insurers, banks, and telecom providers, while San Diego and the Bay Area reflect strong demand from healthcare networks and technology companies that serve diverse regional customer bases.
Are there remote bilingual customer service representative jobs in California?
Yes, and more than most fields. About 76% of bilingual customer service representative openings tied to California are remote or hybrid as of August 2026, reflecting the phone and chat-based nature of most customer service work. Fully remote roles are most common in financial services and software support, where agents handle inquiries entirely through digital channels.
How can I get hired as a bilingual customer service representative in California with little or no experience?
The most realistic entry path is applying to associate-level or tier-one support roles at large California call centers run by healthcare systems like Kaiser Permanente or insurers like Covered California, which regularly hire candidates with language skills and train them on-site. Retail and hospitality customer-facing roles in California count as directly transferable experience. Completing a short certificate in customer service through a California community college, such as those offered at Los Angeles Valley College or De Anza College, gives candidates a concrete credential that stands out.
Where can I find and apply to bilingual customer service representative jobs in California?
You can find and apply to bilingual customer service representative jobs in California on Migrate Mate, which lists current California openings. Search the available roles, find the ones that fit your language skills and experience level, and apply directly to each posting.
See All 32 Bilingual Customer Service Representative Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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