Head Of Customer Success Jobs in California
Head Of Customer Success jobs in California are highly active, concentrated in SaaS, enterprise technology, and fintech, with openings at every level from associate customer success manager through VP and chief customer officer. San Francisco, Los Angeles, and San Diego anchor the largest share of hiring, where companies like Salesforce, Workday, and ServiceNow have deep California footprints and consistent demand for this role. The most sought-after specializations are enterprise account management, customer retention strategy, and scaled customer success operations. Find a role that fits below and apply directly.
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Showing 5 of 6+ Head Of Customer Success jobs
The Opportunity
As a Head of Customer Success & Professional Services for the US, you will lead and grow our US post-sales team. You will take over an established team of 3 field engineers, develop them further and grow the team as our US business expands. You will own the delivery of our robotic fleet deployments across North America, from contract signature to operational autonomy and long-term value.
This is a player-coach role in a growth phase. You will lead key customer projects yourself and work on site with customers, while strengthening the processes, tools and standards that let the team scale. You will be the senior representative of ANYbotics’ delivery organization in the region and the trusted partner for customer stakeholders from site operators to the C-suite.
The Market & Our Technology
ANYbotics brings robotics into industrial environments where safety, uptime and operational reliability matter most. Our customers are large asset operators and service providers using our solution for autonomous inspection and monitoring across sectors including chemicals, oil and gas, rail, wind energy, mining and construction.
Our offering combines the robot platform, inspection payloads, charging systems, autonomy and software into a complete inspection solution. We have proven both the technology and the customer value through long-term deployments and are now focused on scaling our products and platform globally.
Your Contributions
Team leadership & growth: Lead and develop the existing US team of customer success & field services, and grow it in line with business demand. Recruit and onboard new team members, and foster a high-performance team culture.
Field engineering operations: Own deployment, commissioning, maintenance and support operations in the US. Plan and allocate field capacity across parallel projects, ensure high utilization and quality of execution.
Fleet roll-out & program management: Own the US project portfolio. Lead strategic multi-site roll-outs personally where needed, and ensure all projects have clear plans, scope, budget, milestones and governance with the customer.
Value realization & performance management: Ensure every customer has a value realization plan with defined use cases, success criteria and KPIs. Run or oversee Quarterly Performance Reviews and make the value delivered visible to customer leadership.
Stakeholder & escalation management: Act as senior point of contact for key US accounts and as the escalation point for operational and customer issues. Drive adoption and change management within customer organizations.
Processes & scalability: Strengthen and standardize the processes, playbooks, reporting and tooling needed to scale delivery in the US, aligned with our global Customer Success organization in Switzerland.
Cross-functional collaboration: Work closely with Sales on expansion opportunities and pre-sales feasibility, with Support on case resolution, and with Product and R&D to feed customer and field insights back into the product.
Your Profile
Experience: 5+ years in customer success, field service or technical project delivery, ideally in robotics, industrial automation or complex technical systems in industrial environments.
Leadership: 3+ years of people management, ideally leading distributed field teams. Experience growing and scaling an existing team is a strong plus.
Project & Customer Success background: Proven track record of leading multi-site, multi-stakeholder deployments and taking ownership of customer outcomes and value realization.
Stakeholder management: Confident with senior stakeholders and skilled at driving adoption in industrial environments such as oil and gas, chemicals or utilities.
Technical depth: Hands-on technical understanding of robotic or automated systems, able to lead troubleshooting and support your engineers in the field.
Data-driven: You manage your team and customers with KPIs and use data to build a clear business value story.
Education: Degree in Engineering or a related technical field
Travel & Location: Based in the US with authorization to work in the US. Willing to travel up to 50%, mainly within North America, and comfortable working directly in customer environments.
Mindset: Hands-on and accountable leader who develops people and scales teams, able to operate in a fast-growing company and a distributed setup with headquarters in Switzerland.
The Opportunity
As a Head of Customer Success & Professional Services for the US, you will lead and grow our US post-sales team. You will take over an established team of 3 field engineers, develop them further and grow the team as our US business expands. You will own the delivery of our robotic fleet deployments across North America, from contract signature to operational autonomy and long-term value.
This is a player-coach role in a growth phase. You will lead key customer projects yourself and work on site with customers, while strengthening the processes, tools and standards that let the team scale. You will be the senior representative of ANYbotics’ delivery organization in the region and the trusted partner for customer stakeholders from site operators to the C-suite.
The Market & Our Technology
ANYbotics brings robotics into industrial environments where safety, uptime and operational reliability matter most. Our customers are large asset operators and service providers using our solution for autonomous inspection and monitoring across sectors including chemicals, oil and gas, rail, wind energy, mining and construction.
Our offering combines the robot platform, inspection payloads, charging systems, autonomy and software into a complete inspection solution. We have proven both the technology and the customer value through long-term deployments and are now focused on scaling our products and platform globally.
Your Contributions
Team leadership & growth: Lead and develop the existing US team of customer success & field services, and grow it in line with business demand. Recruit and onboard new team members, and foster a high-performance team culture.
Field engineering operations: Own deployment, commissioning, maintenance and support operations in the US. Plan and allocate field capacity across parallel projects, ensure high utilization and quality of execution.
Fleet roll-out & program management: Own the US project portfolio. Lead strategic multi-site roll-outs personally where needed, and ensure all projects have clear plans, scope, budget, milestones and governance with the customer.
Value realization & performance management: Ensure every customer has a value realization plan with defined use cases, success criteria and KPIs. Run or oversee Quarterly Performance Reviews and make the value delivered visible to customer leadership.
Stakeholder & escalation management: Act as senior point of contact for key US accounts and as the escalation point for operational and customer issues. Drive adoption and change management within customer organizations.
Processes & scalability: Strengthen and standardize the processes, playbooks, reporting and tooling needed to scale delivery in the US, aligned with our global Customer Success organization in Switzerland.
Cross-functional collaboration: Work closely with Sales on expansion opportunities and pre-sales feasibility, with Support on case resolution, and with Product and R&D to feed customer and field insights back into the product.
Your Profile
Experience: 5+ years in customer success, field service or technical project delivery, ideally in robotics, industrial automation or complex technical systems in industrial environments.
Leadership: 3+ years of people management, ideally leading distributed field teams. Experience growing and scaling an existing team is a strong plus.
Project & Customer Success background: Proven track record of leading multi-site, multi-stakeholder deployments and taking ownership of customer outcomes and value realization.
Stakeholder management: Confident with senior stakeholders and skilled at driving adoption in industrial environments such as oil and gas, chemicals or utilities.
Technical depth: Hands-on technical understanding of robotic or automated systems, able to lead troubleshooting and support your engineers in the field.
Data-driven: You manage your team and customers with KPIs and use data to build a clear business value story.
Education: Degree in Engineering or a related technical field
Travel & Location: Based in the US with authorization to work in the US. Willing to travel up to 50%, mainly within North America, and comfortable working directly in customer environments.
Mindset: Hands-on and accountable leader who develops people and scales teams, able to operate in a fast-growing company and a distributed setup with headquarters in Switzerland.
See All 6 Head Of Customer Success Jobs in California
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Find Head Of Customer Success JobsHead Of Customer Success Jobs by City in California
Where California roles are concentrated, by current openings.
Head Of Customer Success Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
What California Employers Look For
The qualifications that appear most often in head of customer success jobs across California.
- Five or more years of experience in customer success, account management, or related roles
- Demonstrated ability to lead and scale customer success teams of five or more people
- Experience managing enterprise or mid-market SaaS customer portfolios in California markets
- Proficiency with customer success platforms such as Gainsight, Totango, or Salesforce
- Strong cross-functional collaboration skills with product, sales, and support teams
- Bachelor's degree in business, communications, or a related field preferred by most California employers
Head Of Customer Success Jobs in California: Frequently Asked Questions
How do you become a head of customer success in California?
Most heads of customer success in California reach the role by progressing through individual contributor and management positions within customer success or account management, typically at SaaS or technology companies. California employers generally expect a bachelor's degree and a clear record of leading teams and improving retention metrics. No state-issued license is required, but certifications from organizations like the Customer Success Association can strengthen a candidacy, particularly at larger Bay Area or Los Angeles technology firms.
Which companies hire head of customer successs in California?
Employers hiring head of customer successs in California right now include Axion, Socket, and Mintlify, based on current listings on Migrate Mate as of November 2026. California's dense concentration of SaaS headquarters and enterprise technology companies makes it one of the most active states for this role nationwide.
Which California cities have the most head of customer success jobs?
San Francisco and Campbell have the most head of customer success openings in California. San Francisco dominates because of its concentration of SaaS and cloud software headquarters, while Los Angeles reflects growth in media technology and enterprise software, and San Diego draws from its biotech and defense technology sectors, each of which supports substantial customer success functions.
Are there remote head of customer success jobs in California?
Yes, and more than most fields. Customer success leadership is largely desk-based and relationship-driven, making it well suited to remote or hybrid arrangements. About 100% of head of customer success openings tied to California are remote or hybrid as of November 2026, reflecting the tech industry's broad acceptance of distributed work for this function. Strategic and operational responsibilities, such as team coaching and executive business reviews, are the most commonly performed remotely.
How can I get hired as a head of customer success in California with little or no experience?
The most realistic entry path is landing a customer success manager or associate role at a mid-size California SaaS company and building measurable retention and expansion results over two to three years. Companies like Salesforce, Zendesk, and Workday run structured associate and rotational programs in California that develop talent from adjacent roles such as account coordinator, support specialist, or implementation consultant. A Gainsight or Salesforce certification adds credibility when formal experience is thin, and demonstrating fluency with customer health metrics in any interview will set you apart early.
Where can I find and apply to head of customer success jobs in California?
You can find and apply to head of customer success jobs in California on Migrate Mate, which lists current California openings. Find the roles that fit your experience and apply directly to the employers posting them.
See All 6 Head Of Customer Success Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Head Of Customer Success Jobs