Head Of Customer Success Jobs in California
Head Of Customer Success jobs in California are highly active, concentrated in SaaS, enterprise technology, and fintech, with openings at every level from associate customer success manager through VP and chief customer officer. San Francisco, Los Angeles, and San Diego anchor the largest share of hiring, where companies like Salesforce, Workday, and ServiceNow have deep California footprints and consistent demand for this role. The most sought-after specializations are enterprise account management, customer retention strategy, and scaled customer success operations. Find a role that fits below and apply directly.
Find Head Of Customer Success JobsOverview
Showing 5 of 11+ Head Of Customer Success jobs
ABOUT SITELINE
Siteline is a Series A SaaS startup in the construction space. We're a team of 25 full-time employees who live and work remotely across the US, with a small in-person office in San Francisco.
What problems are we solving?
Why are we building this?
The Role
Siteline is looking for a Head of Customer Success to join the team. As a foundational leader, you'll have a unique opportunity to set strategy and build processes and tools for scale. Our Customer Success team is responsible for the entire post-sale customer lifecycle from onboarding, adoption, and support through retention and renewals. You'll be at the helm, steering the vision and direction of the department to ensure a positive experience for all customers.
Siteline is headquartered in San Francisco with office space at 77 Geary Street near Union Square. This position is based in our San Francisco HQ where our team works together in-office 4 days a week.
What You'll Do
- Manage a team of 4 Customer Success Managers as they engage with customers, build relationships, drive adoption and retention.
- Oversee support and account administration functions handled by overseas contractors, ensuring quality, responsiveness, and alignment with company standards.
- Own the entire post-sale customer lifecycle including onboarding, adoption, support and technical ticketing, and renewals.
- Lead upselling and expansion efforts to drive adoption of new products within the existing customer base, identifying and capitalizing on opportunities for growth.
- Develop strategy, process improvements, and tooling for continued growth and efficiency.
- Develop and measure key team success metrics including Net Dollar Retention (NDR), time to first value, adoption and engagement goals, and report regularly to leadership.
- Collaborate with cross-functional teams including Marketing, Sales, Product, and Engineering to ensure that the voice of the customer is represented in strategic decisions.
What We're Looking For
- 6+ years in customer success with 4+ years managing customer-facing teams in a SaaS environment
- Experience with 0 to 1 building and scaling customer success operations with a focus on customer accountability and delivering value
- Strong operations leader who is process and product savvy
- Strong people and performance management skills
- Analytical and process-oriented mind with the ability to think strategically along with willingness to execute and build from the ground up with a "no task too small" mindset
- Excellent written and verbal communication skills. Demonstrated ability to present to diverse audiences and effectively communicate with internal stakeholders and customers
- Customer-facing experience with a product that serves industries that are slow to adopt new technology is strongly preferred
- Experience managing or working with distributed teams and international contractors is a plus
- Action-oriented with a bias toward moving quickly. You embody our value of working quickly together—making smart decisions with incomplete information, shipping iteratively, and learning as you go
Bonus Points
- Familiar with Intercom, Salesforce, Notion, and other CS platforms
- Experience with construction, manufacturing, or other traditional industries
Company values
ABOUT SITELINE
Siteline is a Series A SaaS startup in the construction space. We're a team of 25 full-time employees who live and work remotely across the US, with a small in-person office in San Francisco.
What problems are we solving?
Why are we building this?
The Role
Siteline is looking for a Head of Customer Success to join the team. As a foundational leader, you'll have a unique opportunity to set strategy and build processes and tools for scale. Our Customer Success team is responsible for the entire post-sale customer lifecycle from onboarding, adoption, and support through retention and renewals. You'll be at the helm, steering the vision and direction of the department to ensure a positive experience for all customers.
Siteline is headquartered in San Francisco with office space at 77 Geary Street near Union Square. This position is based in our San Francisco HQ where our team works together in-office 4 days a week.
What You'll Do
- Manage a team of 4 Customer Success Managers as they engage with customers, build relationships, drive adoption and retention.
- Oversee support and account administration functions handled by overseas contractors, ensuring quality, responsiveness, and alignment with company standards.
- Own the entire post-sale customer lifecycle including onboarding, adoption, support and technical ticketing, and renewals.
- Lead upselling and expansion efforts to drive adoption of new products within the existing customer base, identifying and capitalizing on opportunities for growth.
- Develop strategy, process improvements, and tooling for continued growth and efficiency.
- Develop and measure key team success metrics including Net Dollar Retention (NDR), time to first value, adoption and engagement goals, and report regularly to leadership.
- Collaborate with cross-functional teams including Marketing, Sales, Product, and Engineering to ensure that the voice of the customer is represented in strategic decisions.
What We're Looking For
- 6+ years in customer success with 4+ years managing customer-facing teams in a SaaS environment
- Experience with 0 to 1 building and scaling customer success operations with a focus on customer accountability and delivering value
- Strong operations leader who is process and product savvy
- Strong people and performance management skills
- Analytical and process-oriented mind with the ability to think strategically along with willingness to execute and build from the ground up with a "no task too small" mindset
- Excellent written and verbal communication skills. Demonstrated ability to present to diverse audiences and effectively communicate with internal stakeholders and customers
- Customer-facing experience with a product that serves industries that are slow to adopt new technology is strongly preferred
- Experience managing or working with distributed teams and international contractors is a plus
- Action-oriented with a bias toward moving quickly. You embody our value of working quickly together—making smart decisions with incomplete information, shipping iteratively, and learning as you go
Bonus Points
- Familiar with Intercom, Salesforce, Notion, and other CS platforms
- Experience with construction, manufacturing, or other traditional industries
Company values
See All 11 Head Of Customer Success Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Head Of Customer Success JobsHead Of Customer Success Jobs by City in California
Where California roles are concentrated, by current openings.
Head Of Customer Success Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
What California Employers Look For
The qualifications that appear most often in head of customer success jobs across California.
- Five or more years of experience in customer success, account management, or related roles
- Demonstrated ability to lead and scale customer success teams of five or more people
- Experience managing enterprise or mid-market SaaS customer portfolios in California markets
- Proficiency with customer success platforms such as Gainsight, Totango, or Salesforce
- Strong cross-functional collaboration skills with product, sales, and support teams
- Bachelor's degree in business, communications, or a related field preferred by most California employers
Head Of Customer Success Jobs in California: Frequently Asked Questions
How do you become a head of customer success in California?
Most heads of customer success in California reach the role by progressing through individual contributor and management positions within customer success or account management, typically at SaaS or technology companies. California employers generally expect a bachelor's degree and a clear record of leading teams and improving retention metrics. No state-issued license is required, but certifications from organizations like the Customer Success Association can strengthen a candidacy, particularly at larger Bay Area or Los Angeles technology firms.
Which companies hire head of customer successs in California?
Employers hiring head of customer successs in California right now include ivo, Ramp, and Adobe, based on current listings on Migrate Mate as of August 2026. California's dense concentration of SaaS headquarters and enterprise technology companies makes it one of the most active states for this role nationwide.
Which California cities have the most head of customer success jobs?
San Francisco, California, and Costa Mesa have the most head of customer success openings in California. San Francisco dominates because of its concentration of SaaS and cloud software headquarters, while Los Angeles reflects growth in media technology and enterprise software, and San Diego draws from its biotech and defense technology sectors, each of which supports substantial customer success functions.
Are there remote head of customer success jobs in California?
Yes, and more than most fields. Customer success leadership is largely desk-based and relationship-driven, making it well suited to remote or hybrid arrangements. About 50% of head of customer success openings tied to California are remote or hybrid as of August 2026, reflecting the tech industry's broad acceptance of distributed work for this function. Strategic and operational responsibilities, such as team coaching and executive business reviews, are the most commonly performed remotely.
How can I get hired as a head of customer success in California with little or no experience?
The most realistic entry path is landing a customer success manager or associate role at a mid-size California SaaS company and building measurable retention and expansion results over two to three years. Companies like Salesforce, Zendesk, and Workday run structured associate and rotational programs in California that develop talent from adjacent roles such as account coordinator, support specialist, or implementation consultant. A Gainsight or Salesforce certification adds credibility when formal experience is thin, and demonstrating fluency with customer health metrics in any interview will set you apart early.
Where can I find and apply to head of customer success jobs in California?
You can find and apply to head of customer success jobs in California on Migrate Mate, which lists current California openings. Find the roles that fit your experience and apply directly to the employers posting them.
See All 11 Head Of Customer Success Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Head Of Customer Success Jobs