Bilingual Customer Service Representative Jobs in Ohio
Bilingual customer service representative jobs in Ohio are concentrated in financial services, healthcare, insurance, and telecommunications, with hiring activity spread from entry-level phone support to senior account management roles. Columbus, Cleveland, and Cincinnati anchor most of the demand, where employers like Nationwide, KeyBank, and Fifth Third Bank maintain large customer operations that consistently need Spanish-English and other bilingual staff. The most in-demand specialties are financial account support, healthcare patient services, and insurance claims assistance. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 9+ Bilingual Customer Service Representative jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Bilingual Customer Service Representative serves as a key point of contact for customers, providing professional and accurate support in both English and Spanish for routine and complex inquiries. The representative researches and resolves issues, educates customers on applicable plans, policies, procedures, tools, and resources, documents interactions, and coordinates with appropriate teams when additional review is required.
Within Broker Services, the representative handles inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility. Responsibilities may include processing Medicare contracts and appointments, verifying certifications, reviewing commission inquiries, performing data entry, assisting with credentialing and recredentialing questions, and supporting background check review and documentation.
This role requires strong customer service, research, problem-solving, communication, and system-navigation skills, with an emphasis on accuracy, ownership, compliance, and delivering a positive customer experience in both English and Spanish.
Required Qualifications
- Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages.
- Must be located in either Eastern or Central Time Zone.
- Strong verbal and written communication skills with a customer-focused and empathetic approach.
- Strong research, problem-solving, and analytical skills.
- Ability to navigate multiple systems, applications, and resources simultaneously.
- Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information.
- Ability to understand and apply established policies, procedures, and regulatory requirements.
-
Strong data entry and documentation skills.
Ability to manage multiple priorities in a fast-paced service environment. - Demonstrated accountability and ownership in researching and resolving customer inquiries.
Preferred Qualifications
- Previous customer service, call center, broker services, or health insurance experience.
- Experience supporting brokers, producers, agents, or other external business partners.
- Knowledge of Medicare products, contracting, appointments, certifications, and commissions.
- Familiarity with health insurance terminology, benefit plans, enrollment processes, and regulatory requirements.
- Experience working across multiple systems in a high-volume service or processing environment.
- Proficiency with Microsoft Office applications.
- Strong organizational, research, problem-solving, and time-management skills.
Education
- High school diploma or equivalent (GED) required.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 12/11/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Bilingual Customer Service Representative serves as a key point of contact for customers, providing professional and accurate support in both English and Spanish for routine and complex inquiries. The representative researches and resolves issues, educates customers on applicable plans, policies, procedures, tools, and resources, documents interactions, and coordinates with appropriate teams when additional review is required.
Within Broker Services, the representative handles inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility. Responsibilities may include processing Medicare contracts and appointments, verifying certifications, reviewing commission inquiries, performing data entry, assisting with credentialing and recredentialing questions, and supporting background check review and documentation.
This role requires strong customer service, research, problem-solving, communication, and system-navigation skills, with an emphasis on accuracy, ownership, compliance, and delivering a positive customer experience in both English and Spanish.
Required Qualifications
- Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages.
- Must be located in either Eastern or Central Time Zone.
- Strong verbal and written communication skills with a customer-focused and empathetic approach.
- Strong research, problem-solving, and analytical skills.
- Ability to navigate multiple systems, applications, and resources simultaneously.
- Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information.
- Ability to understand and apply established policies, procedures, and regulatory requirements.
-
Strong data entry and documentation skills.
Ability to manage multiple priorities in a fast-paced service environment. - Demonstrated accountability and ownership in researching and resolving customer inquiries.
Preferred Qualifications
- Previous customer service, call center, broker services, or health insurance experience.
- Experience supporting brokers, producers, agents, or other external business partners.
- Knowledge of Medicare products, contracting, appointments, certifications, and commissions.
- Familiarity with health insurance terminology, benefit plans, enrollment processes, and regulatory requirements.
- Experience working across multiple systems in a high-volume service or processing environment.
- Proficiency with Microsoft Office applications.
- Strong organizational, research, problem-solving, and time-management skills.
Education
- High school diploma or equivalent (GED) required.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 12/11/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 9 Bilingual Customer Service Representative Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find JobsBilingual Customer Service Representative Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Bilingual Customer Service Representative Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Fintech
- Banking & Financial Services
What Ohio Employers Look For
The qualifications that appear most often in bilingual customer service representative jobs across Ohio.
- Fluency in English and at least one additional language, commonly Spanish
- High school diploma or equivalent required, associate or bachelor's degree preferred
- One or more years of customer service or call center experience
- Proficiency with CRM software and standard customer support platforms
- Strong written and verbal communication skills in both languages
- Ability to meet performance metrics including call resolution and customer satisfaction scores
Bilingual Customer Service Representative Jobs in Ohio: Frequently Asked Questions
How do you become a bilingual customer service representative in Ohio?
Most bilingual customer service representative roles in Ohio require a high school diploma and demonstrated fluency in English plus at least one other language, most often Spanish. There is no state-issued license for this role in Ohio. Employers typically assess language proficiency through an internal screening or structured interview. Many Ohio employers, especially in banking, insurance, and healthcare, prefer candidates who have completed coursework or customer-facing work in a bilingual environment, even informally.
Which companies hire bilingual customer service representatives in Ohio?
Companies currently hiring bilingual customer service representatives in Ohio include PLS, Community Choice Financial Family of Brands, and CVS Health, per current listings on Migrate Mate as of November 2026. Ohio's concentration of insurance carriers, regional banks, and integrated health systems means demand for bilingual customer support stays steady throughout the year across the state's major metros.
Which Ohio cities have the most bilingual customer service representative jobs?
Columbus, Ohio, and Dayton lead Ohio in bilingual customer service representative openings. Columbus drives the largest share because it serves as the home base for Nationwide, JPMorgan Chase's Ohio operations, and several large healthcare networks, while Cleveland and Cincinnati add volume through their own concentrations of regional financial institutions, hospital systems, and insurance company operations centers.
Are there remote bilingual customer service representative jobs in Ohio?
Yes, and more than most fields. Bilingual customer service work is well suited to remote and hybrid arrangements because the core tasks involve phone, chat, and email communication rather than on-site presence. About 0% of bilingual customer service representative openings tied to Ohio are remote or hybrid as of November 2026, reflecting how broadly Ohio employers have adopted flexible arrangements for this role. Financial services and insurance support positions account for the largest share of fully remote postings.
How can I get hired as a bilingual customer service representative in Ohio with little or no experience?
The most direct entry path is applying for inbound call center associate or customer support specialist roles at Ohio's large insurance carriers and regional banks, which regularly hire candidates without prior professional experience if they can pass a bilingual screening. Employers like Nationwide and KeyBank run structured new-hire cohorts that include paid training. Moving from a retail or food service role where you used both languages daily also converts well. A completed associate degree from an Ohio community college and a language proficiency certificate strengthen a candidate's file noticeably.
Where can I find and apply to bilingual customer service representative jobs in Ohio?
You can find and apply to bilingual customer service representative jobs in Ohio on Migrate Mate, which lists current Ohio openings updated regularly. Search the available roles, identify the ones that match your language skills and experience level, and apply directly to whichever positions fit your background.
See All 9 Bilingual Customer Service Representative Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Jobs