Customer Success Manager Jobs in Ohio
Customer Success Manager jobs in Ohio are in strong demand, with openings concentrated in SaaS, financial services, healthcare technology, and enterprise software across a wide range from entry-level associate roles through senior and director-level positions. Columbus, Cleveland, and Cincinnati anchor the market, where established employers like Nationwide Insurance, NCR Voyix, and Hyland Software maintain large customer-facing teams. The most sought-after specialties are onboarding, renewal management, and technical account management for B2B platforms. Find a role that fits below and apply directly.
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Company Overview
Premium Guard, Inc. is a privately held company, established in 1996. We are a leading supplier of private label solutions in the automotive aftermarket. Our focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports, and specialty filter markets. Our supply chain network now branches across the Pacific and into South America.
Position Overview
Our rapidly growing business is seeking a self-motivated National Customer Success Specialist. We require outstanding customer service, organizational and follow-through skills. We are seeking a team player with the ability to prioritize, solve customer issues independently and ensure timely processing of purchase order requisitions.
Responsibilities
Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.
Track orders and follow through for customer.
Interact with sales managers, and distribution facilities regarding supply requirements.
Lead and Manage customer feedback and coordinate resolutions internally.
Embrace and exceed customer expectations.
Job Requirements
College degree or 3 years’ experience in business, customer service or account management experience
Must have strong written and verbal communication skills, excellent organizational and follow up skills, and robust attention to detail.
Results oriented and self-motivated with ability to multitask under tight deadlines.
Strong analytical skills and problem-solving techniques.
Strong computer skills using Microsoft Office required.
See All 43 Customer Success Manager Jobs in Ohio
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Find Customer Success Manager JobsCustomer Success Manager Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Success Manager Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Investment & Asset Management
- Fintech
- Banking & Financial Services
- Biotechnology & Pharmaceuticals
What Ohio Employers Look For
The qualifications that appear most often in customer success manager jobs across Ohio.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of account management or client-facing experience preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Demonstrated ability to manage a portfolio of enterprise or mid-market accounts
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Experience with customer health metrics, churn reduction, and renewal forecasting
Customer Success Manager Jobs in Ohio: Frequently Asked Questions
How do you become a customer success manager in Ohio?
Customer success manager roles in Ohio require no state-issued license or certification, so the path runs through education and experience. Most Ohio employers expect a bachelor's degree in business, marketing, or a related field, followed by experience in account management, sales, or support. Industry certifications like the SuccessHACKER CSM certification or Gainsight's Pulse credentials are increasingly valued by Ohio technology and SaaS employers looking to differentiate candidates.
Which companies hire customer success managers in Ohio?
Employers hiring customer success managers in Ohio right now include JPMorganChase, BrightEdge, and ConstructConnect, based on current listings on Migrate Mate as of September 2026. Ohio's strong concentration of insurance, financial services, and enterprise software companies means many of these openings involve managing complex, long-term B2B relationships.
Which Ohio cities have the most customer success manager jobs?
Cincinnati, Columbus, and Wauseon have the most customer success manager openings in Ohio. Columbus leads because of its dense concentration of insurance headquarters, SaaS companies, and financial technology firms, while Cleveland and Cincinnati contribute a steady share of openings through their respective healthcare technology and consumer goods enterprise software ecosystems.
Are there remote customer success manager jobs in Ohio?
Yes, and more than most fields, since customer success work is fundamentally relationship and communication driven rather than location dependent. About 69% of customer success manager openings tied to Ohio are remote or hybrid as of September 2026, reflecting how broadly distributed the role has become since SaaS adoption accelerated. Renewal management, onboarding coordination, and digital-touch account management tend to be the most remote-eligible functions.
How can I get hired as a customer success manager in Ohio with little or no experience?
The most realistic entry path is moving laterally from a customer support, inside sales, or technical support role at an Ohio technology or insurance company. Employers like Hyland Software, Nationwide, and mid-size Columbus SaaS firms regularly hire into associate customer success roles from support queues. Building a portfolio of client communication samples, earning a Gainsight or SuccessHACKER certification, and targeting companies with formal onboarding rotations significantly improves the odds without prior CSM title experience.
Where can I find and apply to customer success manager jobs in Ohio?
You can find and apply to customer success manager jobs in Ohio on Migrate Mate, which lists current Ohio openings. Search the available roles, find ones that match your experience and target city, and apply directly to the employers posting them.
See All 43 Customer Success Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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