Customer Success Representative Jobs in Ohio
Customer Success Representative jobs in Ohio are concentrated in software, financial services, and healthcare technology, with demand running from entry-level associate roles through senior and team lead positions across a maturing B2B tech ecosystem. Columbus, Cleveland, and Cincinnati are the primary hiring centers, home to established employers like Nationwide, Huntington Bancshares, and NCR Voyix that maintain large customer-facing teams. The most in-demand specialties are SaaS onboarding, enterprise account health management, and CRM-driven retention. Scan the live roles below and apply to whichever ones fit.
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Company Overview
Premium Guard, Inc. is a privately held company, established in 1996. We are a leading supplier of private label solutions in the automotive aftermarket. Our focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports, and specialty filter markets. Our supply chain network now branches across the Pacific and into South America.
Position Overview
Our rapidly growing business is seeking a self-motivated National Customer Success Specialist. We require outstanding customer service, organizational and follow-through skills. We are seeking a team player with the ability to prioritize, solve customer issues independently and ensure timely processing of purchase order requisitions.
Responsibilities
Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.
Track orders and follow through for customer.
Interact with sales managers, and distribution facilities regarding supply requirements.
Lead and Manage customer feedback and coordinate resolutions internally.
Embrace and exceed customer expectations.
Job Requirements
College degree or 3 years’ experience in business, customer service or account management experience
Must have strong written and verbal communication skills, excellent organizational and follow up skills, and robust attention to detail.
Results oriented and self-motivated with ability to multitask under tight deadlines.
Strong analytical skills and problem-solving techniques.
Strong computer skills using Microsoft Office required.
See All 43 Customer Success Representative Jobs in Ohio
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Find JobsCustomer Success Representative Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Success Representative Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Investment & Asset Management
- Fintech
- Banking & Financial Services
- Biotechnology & Pharmaceuticals
What Ohio Employers Look For
The qualifications that appear most often in customer success representative jobs across Ohio.
- Bachelor's degree in business, communications, or a related field required
- One to three years of experience in customer success, support, or account management
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to manage a portfolio of accounts and drive retention outcomes
- Strong written and verbal communication skills for client-facing interactions
- Familiarity with data reporting tools to track customer health and engagement metrics
Customer Success Representative Jobs in Ohio: Frequently Asked Questions
How do you become a customer success representative in Ohio?
Most Ohio employers require a bachelor's degree in business, communications, or a related field, though some accept equivalent work experience. There is no state-issued license or exam required to work in this role in Ohio. The typical path is to start in a customer support or inside sales role, build CRM and data skills, and move into a dedicated customer success position. Earning a platform certification from Salesforce or Gainsight strengthens your profile with Ohio's large SaaS and financial services employers.
Which companies hire customer success representatives in Ohio?
Ohio customer success representative roles are posted by JPMorganChase, BrightEdge, and ConstructConnect and others right now, based on current listings on Migrate Mate as of September 2026. Ohio's concentration of insurance, fintech, and healthcare IT companies means demand is distributed across both large enterprise employers and fast-growing mid-market software firms.
Which Ohio cities have the most customer success representative jobs?
Cincinnati, Columbus, and Wauseon have the most customer success representative openings in Ohio. Columbus leads because of its dense concentration of insurance, fintech, and SaaS company headquarters, while Cleveland and Cincinnati add volume through their financial services and healthcare technology sectors, which maintain large client-facing teams year-round.
Are there remote customer success representative jobs in Ohio?
Yes, and more than most fields. About 69% of customer success representative openings tied to Ohio are remote or hybrid as of September 2026, reflecting how central this role is to software and financial services companies that already operate distributed teams. Onboarding, renewal management, and account health work are the functions most commonly done fully remote.
How can I get hired as a customer success representative in Ohio with little or no experience?
The most realistic entry point is a customer support or technical support associate role at one of Ohio's large SaaS or financial services employers, where you handle inbound client issues and build the account knowledge that transitions into success work. Companies like Nationwide and several Columbus-based software firms hire for support-to-success pipelines. A Salesforce Administrator credential or a Gainsight certification signals readiness to move up. Candidates coming from inside sales, implementation coordination, or help desk roles in Ohio's insurance or healthcare IT sectors are regularly considered without formal CSM experience.
Where can I find and apply to customer success representative jobs in Ohio?
You can find and apply to customer success representative jobs in Ohio on Migrate Mate, which lists current Ohio openings. Search the roles available, find the ones that match your experience and location preference, and apply directly to each one.
See All 43 Customer Success Representative Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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