Client Service Specialist Jobs in Ohio

Job Description: The CSS is responsible for daily patient sample collection for Provider practice. A CSS is expected to be competent, compliant, and compassionate. Ideal candidates are discreet with strong communication skills. CSS will work comfortably under pressure in a sometimes busy environment and can effectively react to patient needs and challenges empathetically while balancing the needs of the clinical laboratory and billing reimbursement requirements.

Roles & Responsibilities

• Lead specimen collection procedures, maintaining CLIA/CAP compliance through sample patient identifiers, consent forms, ordering routines, insurance, and CMS disclosure needs.
• Ensure all specimens meet the “Lab Specimen Acceptance Criteria” policy and prepare samples for send out to central laboratory for processing and results analysis.
• Flag data discrepancies including updates in LIS, EMR, or lab order form such as changes in patients demo, medication, and insurance info.
• Maintain HIPAA compliance and confidentiality with LIS & EMR patient profiles including order creation based on facility medical providers.
• Act as liaison between office clinical staff and lab management, quickly communicating office updates or operational changes to the direct line manager.
• Communicate test results and answer questions regarding specimen exceptions & rejections to office, operation lead, or clinical staff upon request.
• Print or upload individual or cumulative test reports (screens or confirmations) and relevant medical notes into client’s EMR as directed.
• Monitor and maintain required specimen collection inventory, including accurate counts of supplies and timely ordering for the monthly replenishment process.
• Maintain a clean, orderly, and professional look to the designated collection area.
• Use customer service principles and techniques to treat patients in a calm and pleasant manner while adhering to HIPAA and client policies.
• Maintain Company Employee Compliance by following dress code, attendance, professional conduct, documentation policies and all other directives by management.

Education & Behavioral Requirements

• High School Diploma or equivalent
• Growth mindset and a strong focus on excellence in all areas of work.
• Accountability of work assignments and ability to handle multiple projects concurrently.
• Strong interpersonal, written, and verbal communication skills, with a focus on teamwork and collaboration.
• Experience with MS Office Suite and Google Workspace.

Working Conditions

• Exposure to biological specimens (all necessary PPE provided).
• Moderate lifting (up to 20lbs), bending, walking, and standing.
• Use and wearing of protective garments and equipment.
• Up to 15% travel during work hours to alternative lab locations, reimbursement provided.

Pay: $18.00 - $19.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person