Customer Specialist Jobs in Ohio
Customer Specialist jobs in Ohio are concentrated in Columbus, Cleveland, and Cincinnati, where financial services firms, healthcare systems, and large retailers maintain customer-facing operations at scale. Employers with a lasting presence across the state include Huntington National Bank, Nationwide Insurance, and Progressive, all of which maintain sizable customer specialist teams in Ohio. Demand is strongest in financial services support, insurance account management, and healthcare patient services. See the openings below and apply to the ones that match your experience.
Find Customer Specialist JobsOverview
Open roles139+
Top employerSherwin-Williams
Top cityColumbus, OH
Cities hiring76
Work type45% On-site
Top industryInsurance
Showing 4 of 139+ Customer Specialist jobs
PRN / As Needed Medical Customer Service Specialist - Day
We won't show you this job again
Added 2d ago
Recovery Innovations
PRN / As Needed Medical Customer Service Specialist - Day
Columbus, Ohio
Added 2d ago
Multi-Location Customer Service Specialist
We won't show you this job again
Added 2d ago
Sherwin-Williams
Multi-Location Customer Service Specialist
Woodmere, Ohio
Added 2d ago
Multi-Location Customer Service Specialist
We won't show you this job again
Added 2d ago
Sherwin-Williams
Multi-Location Customer Service Specialist
Shaker Heights, Ohio
Added 2d ago
Customer Service Specialist
We won't show you this job again
Added 2d ago
Tremco CPG Inc.
Customer Service Specialist
Beachwood, Ohio
Added 2d ago
Added 2d ago
PRN / As Needed Medical Customer Service Specialist - Day
Recovery Innovations·Columbus, Ohio
Job functions:
$18 - $21/hr
High school diploma or GED
501-1,000 employees
Job Description
Change Lives With Recovery Innovations! Our Mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. Our Vision is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people to thrive in the communities where they live, work, and play. Join a groundbreaking team at the forefront of Peer-Powered Support, empowering individuals on their journey through mental health and substance use challenges! Be part of something bigger—together, we can change lives and create lasting hope!
Position: PRN / As Needed Medical Customer Service Specialist - Nights
Job Type: PRN / Non-Exempt
Shift Details: 7:00 am - 7:30 pm (required to work two 12-hour shifts per month)
New employee orientation is three full days and does require attendance for all days. Training is Monday, Tuesday, and Wednesday onsite and full days' attendance is required.
Work Location: Crisis - Franklin County Crisis Care Center
Salary/Hourly Wage: $18.00 - $21.00/hour
Summary of Job: The Customer Service Specialist position acts as the receptionist for the Program. The Customer Service Specialist is also responsible for providing routine clerical and administrative support with projects as needed.
Essential Duties and Responsibilities:
- Guest Care & Advocacy:
- Answers telephones and acts as receptionist for program, triages phones calls and gathers pertinent information from callers to accurately log the data elements of each and every call.
- Performs functions necessary for the initial registration and inputs individual’s data into computer.
- Compliance & Risk Management:
- Assists in the process of gathering data necessary to perform billing and audit functions as requested.
- Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified.
- Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
- Cross Functional Collaboration:
- Oversees the use, maintenance, and repair of office equipment.
- Maintains petty cash.
- Additional Duties:
- Performs routine typing and other clerical tasks including organizing, filing, copying and faxing.
- Maintains an organized office filing system that assures confidentiality of all documents.
- Ensures the facility reception areas are neat and orderly at all times.
- Assists in the ordering and stocking of office supplies as needed.
- Performs other related duties as assigned.
Your well-being and success are our priority at RI—explore our benefits and discover how we invest in YOU every step of the way! As an innovative leader in behavioral health care, we are committed to supporting our teams through a comprehensive benefits package. This includes competitive health, dental, and vision insurance, as well as access to mental health resources and wellness programs. We offer a strong retirement plan with company matching and generous paid time off to support work-life balance. In addition, we provide ongoing opportunities for professional development and training to help you advance in your career. We value the contributions of our team members and are dedicated to fostering a supportive, inclusive environment where you can thrive both personally and professionally.
Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Education/Licenses:
- High School Diploma or equivalent, Associate’s Degree preferred.
- Experience:
- Minimum of one (1) year of clerical or office experience required.
- Skills:
- Excellent computer skills, including Microsoft Office Suite.
- Effective communication both verbally and in writing.
- Excellent interpersonal skills.
- Excellent customer service skills.
- Organizational skills and a high degree of accuracy.
- Works cooperatively in a team environment.
- Must be able to pass de-escalation training, as defined by state requirements.
- Driving Requirements:
- If driving is required for this position, must meet all requirements outlined in Recovery Innovations driving policy.
- If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.
- Miscellaneous Requirement(s):
- Must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement.
- Travel required based on business need.
- Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
- We are a Second-Chance Employer
- Must be able to pass a seven-year background check.
- Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
- Must be able to pass education verification check.
- Must be able to obtain designated fingerprinting clearance in applicable states.
- Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).
A Program Support Competency Checklist must be completed as part of the new hire onboarding process.
Physical Demands:
May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.
Work Environment
May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused.
ADDENDUM – Arizona
Education
Licensure
Certification
Misc. Requirement
Must be 21 years or older.
ADDENDUM – Louisiana
Education
Licensure
Certification
Misc. Requirement
Must be 24 years or older.
ADDENDUM – Washington
Education
Licensure
Certification
Additional specified state registration for Registered Agency Affiliated Counselor (AAC)
Misc. Requirement
Recovery Innovations is committed to providing equal employment opportunities to all individuals. Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We strive to create a workplace where every employee feels valued and respected.
Recovery Innovations is a second chance employer and we evaluate all qualified applicants fairly, including those with criminal histories, in accordance with legal and funder requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed above may vary depending on the nature of your employment with Recovery Innovations.
The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Recovery Innovations compensation decisions are dependent on the facts and circumstances of each case.
Recovery Innovations
PRN / As Needed Medical Customer Service Specialist - Day
Columbus, Ohio
Added 2d ago501-1,000 employees
Job functions:
$18 - $21/hr
High school diploma or GED
Job Description
Change Lives With Recovery Innovations! Our Mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. Our Vision is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people to thrive in the communities where they live, work, and play. Join a groundbreaking team at the forefront of Peer-Powered Support, empowering individuals on their journey through mental health and substance use challenges! Be part of something bigger—together, we can change lives and create lasting hope!
Position: PRN / As Needed Medical Customer Service Specialist - Nights
Job Type: PRN / Non-Exempt
Shift Details: 7:00 am - 7:30 pm (required to work two 12-hour shifts per month)
New employee orientation is three full days and does require attendance for all days. Training is Monday, Tuesday, and Wednesday onsite and full days' attendance is required.
Work Location: Crisis - Franklin County Crisis Care Center
Salary/Hourly Wage: $18.00 - $21.00/hour
Summary of Job: The Customer Service Specialist position acts as the receptionist for the Program. The Customer Service Specialist is also responsible for providing routine clerical and administrative support with projects as needed.
Essential Duties and Responsibilities:
- Guest Care & Advocacy:
- Answers telephones and acts as receptionist for program, triages phones calls and gathers pertinent information from callers to accurately log the data elements of each and every call.
- Performs functions necessary for the initial registration and inputs individual’s data into computer.
- Compliance & Risk Management:
- Assists in the process of gathering data necessary to perform billing and audit functions as requested.
- Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified.
- Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
- Cross Functional Collaboration:
- Oversees the use, maintenance, and repair of office equipment.
- Maintains petty cash.
- Additional Duties:
- Performs routine typing and other clerical tasks including organizing, filing, copying and faxing.
- Maintains an organized office filing system that assures confidentiality of all documents.
- Ensures the facility reception areas are neat and orderly at all times.
- Assists in the ordering and stocking of office supplies as needed.
- Performs other related duties as assigned.
Your well-being and success are our priority at RI—explore our benefits and discover how we invest in YOU every step of the way! As an innovative leader in behavioral health care, we are committed to supporting our teams through a comprehensive benefits package. This includes competitive health, dental, and vision insurance, as well as access to mental health resources and wellness programs. We offer a strong retirement plan with company matching and generous paid time off to support work-life balance. In addition, we provide ongoing opportunities for professional development and training to help you advance in your career. We value the contributions of our team members and are dedicated to fostering a supportive, inclusive environment where you can thrive both personally and professionally.
Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Education/Licenses:
- High School Diploma or equivalent, Associate’s Degree preferred.
- Experience:
- Minimum of one (1) year of clerical or office experience required.
- Skills:
- Excellent computer skills, including Microsoft Office Suite.
- Effective communication both verbally and in writing.
- Excellent interpersonal skills.
- Excellent customer service skills.
- Organizational skills and a high degree of accuracy.
- Works cooperatively in a team environment.
- Must be able to pass de-escalation training, as defined by state requirements.
- Driving Requirements:
- If driving is required for this position, must meet all requirements outlined in Recovery Innovations driving policy.
- If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.
- Miscellaneous Requirement(s):
- Must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement.
- Travel required based on business need.
- Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
- We are a Second-Chance Employer
- Must be able to pass a seven-year background check.
- Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
- Must be able to pass education verification check.
- Must be able to obtain designated fingerprinting clearance in applicable states.
- Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).
A Program Support Competency Checklist must be completed as part of the new hire onboarding process.
Physical Demands:
May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.
Work Environment
May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused.
ADDENDUM – Arizona
Education
Licensure
Certification
Misc. Requirement
Must be 21 years or older.
ADDENDUM – Louisiana
Education
Licensure
Certification
Misc. Requirement
Must be 24 years or older.
ADDENDUM – Washington
Education
Licensure
Certification
Additional specified state registration for Registered Agency Affiliated Counselor (AAC)
Misc. Requirement
Recovery Innovations is committed to providing equal employment opportunities to all individuals. Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We strive to create a workplace where every employee feels valued and respected.
Recovery Innovations is a second chance employer and we evaluate all qualified applicants fairly, including those with criminal histories, in accordance with legal and funder requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed above may vary depending on the nature of your employment with Recovery Innovations.
The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Recovery Innovations compensation decisions are dependent on the facts and circumstances of each case.
See All 139+ Customer Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Customer Specialist JobsCustomer Specialist Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Columbus
19 jobsCincinnati
12 jobsCleveland
8 jobsDayton
6 jobsAkron
4 jobsDublin
3 jobsBeachwood
3 jobsGrove City
3 jobsCanton
2 jobsToledo
2 jobsVan Wert
2 jobsWestlake
2 jobsMarysville
2 jobsZanesville
2 jobsSharonville
2 jobsNorth Canton
2 jobsStrongsville
2 jobsWest Chester
2 jobsBellefontaine
2 jobsHuber Heights
2 jobsWarrensville Heights
2 jobsTroy
1 jobBerea
1 jobBryan
1 jobHuron
1 jobMilan
1 jobParma
1 jobPiqua
1 jobSalem
1 jobAthens
1 jobKenton
1 jobWarren
1 jobAshland
1 jobFindlay
1 jobHolland
1 jobNorwood
1 jobWillard
1 jobWooster
1 jobBlue Ash
1 jobBrewster
1 jobDefiance
1 jobHamilton
1 jobLoveland
1 jobRichwood
1 jobSandusky
1 jobWoodmere
1 jobAshtabula
1 jobAvon Lake
1 jobGroveport
1 jobHillsboro
1 jobMansfield
1 jobMassillon
1 jobTwinsburg
1 jobWillowick
1 jobLockbourne
1 jobNew Bremen
1 jobPortsmouth
1 jobSpringboro
1 jobWest Salem
1 jobWilmington
1 jobYoungstown
1 jobBrecksville
1 jobNelsonville
1 jobStreetsboro
1 jobIndependence
1 jobMount Vernon
1 jobPickerington
1 jobReynoldsburg
1 jobSteubenville
1 jobBowling Green
1 jobCuyahoga Falls
1 jobShaker Heights
1 jobUpper Sandusky
1 jobMayfield Heights
1 jobMiddleburg Heights
1 jobWest Carrollton City
1 jobCustomer Specialist Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Sherwin-Williams14
- Big Sandy Superstore6
- Tesla5
- CarMax4
- Richwood Bank4
Top Industries Hiring
- Insurance
- Automotive
- Manufacturing
What Ohio Employers Look For
The qualifications that appear most often in customer specialist jobs across Ohio.
- High school diploma or associate degree required by most Ohio employers
- One or more years of customer service or account management experience preferred
- Proficiency with CRM software such as Salesforce or comparable platforms
- Strong written and verbal communication skills for multichannel customer interactions
- Ability to work rotating shifts, including evenings and weekends as required
- Familiarity with Ohio consumer protection guidelines and complaint resolution procedures
Customer Specialist Jobs in Ohio: Frequently Asked Questions
How do you become a customer specialist in Ohio?
Most customer specialist roles in Ohio require a high school diploma or associate degree, though financial services and insurance positions often require passing the Ohio insurance licensing exam through the Ohio Department of Insurance or a FINRA Series exam for investment-related roles. Employers in healthcare customer services may expect familiarity with HIPAA guidelines. Building experience in a related role such as customer service representative or account coordinator is the most common path into specialist-level positions.
Which companies hire customer specialists in Ohio?
Employers hiring customer specialists in Ohio right now include Sherwin-Williams, Big Sandy Superstore, and Tesla, based on current listings on Migrate Mate as of November 2026. Ohio's concentration of insurance headquarters, regional banks, and large health systems makes it one of the more active states for customer specialist hiring at both entry and senior levels.
Which Ohio cities have the most customer specialist jobs?
Columbus, Cincinnati, and Cleveland have the most customer specialist openings in Ohio. Columbus leads because it hosts the headquarters of Nationwide, JPMorgan Chase's Ohio operations, and a dense cluster of insurance and financial services employers, while Cleveland and Cincinnati draw volume from regional banks, health systems, and corporate service centers anchored in those metros.
Are there remote customer specialist jobs in Ohio?
Yes, and more than many comparable roles. Customer specialist work is well suited to remote arrangements because it is primarily phone, email, and portal-based rather than hands-on. About 55% of customer specialist openings tied to Ohio are remote or hybrid as of November 2026, reflecting how broadly Ohio employers in insurance and financial services have adopted flexible work models. Roles focused on inbound account support and policy servicing are the most consistently remote.
How can I get hired as a customer specialist in Ohio with little or no experience?
The most realistic entry path is through a customer service representative role at an Ohio-based insurance carrier, bank, or health system and then moving into a specialist title after demonstrating account ownership. Huntington National Bank, Anthem Ohio, and Progressive run structured new-hire and associate programs that bring in candidates without prior specialist experience. Earning an Ohio insurance pre-licensing certificate or completing a community college business communication certificate gives applicants a measurable edge when competing against other entry-level candidates.
Where can I find and apply to customer specialist jobs in Ohio?
You can find and apply to customer specialist jobs in Ohio on Migrate Mate, which lists current Ohio openings updated regularly. Search the listings, identify the roles that match your background and preferred location, and apply directly to the ones that fit. No account or profile is required to view and apply to positions.
See All 139+ Customer Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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