Customer Specialist Jobs in Ohio
Customer Specialist jobs in Ohio are concentrated in Columbus, Cleveland, and Cincinnati, where financial services firms, healthcare systems, and large retailers maintain customer-facing operations at scale. Employers with a lasting presence across the state include Huntington National Bank, Nationwide Insurance, and Progressive, all of which maintain sizable customer specialist teams in Ohio. Demand is strongest in financial services support, insurance account management, and healthcare patient services. See the openings below and apply to the ones that match your experience.
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Showing 5 of 123+ Customer Specialist jobs
Role: Retail Customer Service Specialist
Location: Strongsville OH
City, State: Strongsville, Ohio
Job Area: Part time
Job ID: 202638097
Job Category: Store Hourly
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
OVERVIEW:
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
Serve as primary customer service provider at the front end and liaison between customers and management.
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
Prior retail sales, cashier, or customer-focused experience preferred.
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
Targeted Pay Range: $14.00 - $21.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.
Role: Retail Customer Service Specialist
Location: Strongsville OH
City, State: Strongsville, Ohio
Job Area: Part time
Job ID: 202638097
Job Category: Store Hourly
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
OVERVIEW:
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
Serve as primary customer service provider at the front end and liaison between customers and management.
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
Prior retail sales, cashier, or customer-focused experience preferred.
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
Targeted Pay Range: $14.00 - $21.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.
See All 123+ Customer Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Customer Specialist JobsCustomer Specialist Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Specialist Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Sherwin-Williams23
- Tesla4
- Big Sandy Superstore4
- German American Bank4
- CarMax3
Top Industries Hiring
- Technology & Software
- Insurance
- Automotive
What Ohio Employers Look For
The qualifications that appear most often in customer specialist jobs across Ohio.
- High school diploma or associate degree required by most Ohio employers
- One or more years of customer service or account management experience preferred
- Proficiency with CRM software such as Salesforce or comparable platforms
- Strong written and verbal communication skills for multichannel customer interactions
- Ability to work rotating shifts, including evenings and weekends as required
- Familiarity with Ohio consumer protection guidelines and complaint resolution procedures
Customer Specialist Jobs in Ohio: Frequently Asked Questions
How do you become a customer specialist in Ohio?
Most customer specialist roles in Ohio require a high school diploma or associate degree, though financial services and insurance positions often require passing the Ohio insurance licensing exam through the Ohio Department of Insurance or a FINRA Series exam for investment-related roles. Employers in healthcare customer services may expect familiarity with HIPAA guidelines. Building experience in a related role such as customer service representative or account coordinator is the most common path into specialist-level positions.
Which companies hire customer specialists in Ohio?
Employers hiring customer specialists in Ohio right now include Sherwin-Williams, Tesla, and Big Sandy Superstore, based on current listings on Migrate Mate as of September 2026. Ohio's concentration of insurance headquarters, regional banks, and large health systems makes it one of the more active states for customer specialist hiring at both entry and senior levels.
Which Ohio cities have the most customer specialist jobs?
Columbus, Cincinnati, and Toledo have the most customer specialist openings in Ohio. Columbus leads because it hosts the headquarters of Nationwide, JPMorgan Chase's Ohio operations, and a dense cluster of insurance and financial services employers, while Cleveland and Cincinnati draw volume from regional banks, health systems, and corporate service centers anchored in those metros.
Are there remote customer specialist jobs in Ohio?
Yes, and more than many comparable roles. Customer specialist work is well suited to remote arrangements because it is primarily phone, email, and portal-based rather than hands-on. About 67% of customer specialist openings tied to Ohio are remote or hybrid as of September 2026, reflecting how broadly Ohio employers in insurance and financial services have adopted flexible work models. Roles focused on inbound account support and policy servicing are the most consistently remote.
How can I get hired as a customer specialist in Ohio with little or no experience?
The most realistic entry path is through a customer service representative role at an Ohio-based insurance carrier, bank, or health system and then moving into a specialist title after demonstrating account ownership. Huntington National Bank, Anthem Ohio, and Progressive run structured new-hire and associate programs that bring in candidates without prior specialist experience. Earning an Ohio insurance pre-licensing certificate or completing a community college business communication certificate gives applicants a measurable edge when competing against other entry-level candidates.
Where can I find and apply to customer specialist jobs in Ohio?
You can find and apply to customer specialist jobs in Ohio on Migrate Mate, which lists current Ohio openings updated regularly. Search the listings, identify the roles that match your background and preferred location, and apply directly to the ones that fit. No account or profile is required to view and apply to positions.
See All 123+ Customer Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Customer Specialist Jobs