Customer Specialist Jobs in Arizona

About AZ Window Services

AZ Window Services is a growing home-services company specializing in professional window cleaning, window tinting, and smart tint solutions for residential and commercial customers.

We’re looking for a motivated Customer Service Representative with proven sales experience who knows how to communicate professionally, follow up aggressively, and turn opportunities into booked jobs.

This is not just a customer service or receptionist position. Sales, outbound follow-up, and closing are major parts of this role.

What You’ll Do

• Answer inbound phone calls, texts, emails, and customer inquiries
• Respond quickly and professionally to new leads
• Qualify customers and understand their service needs
• Explain our services, pricing, and value clearly
• Prepare and send estimates and quotes
• Convert inbound leads into scheduled appointments and booked jobs
• Perform outbound rehash calls on quotes and estimates that have already been sent
• Consistently follow up with customers who have not approved their quotes
• Call, text, and follow up with open estimates with the goal of closing the sale
• Overcome objections related to price, timing, competition, and customer hesitation
• Re-engage older leads and previous customers to generate additional revenue
• Upsell and cross-sell additional AZ Window Services offerings
• Handle customer questions, concerns, and scheduling changes
• Maintain accurate customer notes and follow-up activities in our CRM
• Coordinate with technicians and management to ensure a great customer experience
• Make sure leads and outstanding quotes do not fall through the cracks

Outbound Sales & Quote Rehashing Is Required

A major responsibility of this position is outbound sales follow-up.

You will be expected to proactively contact customers who received a quote but have not yet booked.

This includes:

• Calling customers with outstanding quotes
• Following up by text and other approved communication channels
• Asking questions to understand why the customer hasn't moved forward
• Handling objections professionally
• Reinforcing the value of AZ Window Services
• Creating urgency when appropriate
• Asking directly for the business
• Turning previously sent quotes into booked revenue

You must be comfortable picking up the phone and making outbound sales calls every day.

We are looking for someone who views an unapproved quote as an opportunity to follow up and close—not something to simply wait on.

What We're Looking For

Sales experience is required.

The ideal candidate is:

• Confident and persuasive on the phone
• Comfortable making outbound sales calls
• Comfortable asking for the sale and closing customers
• Experienced in customer service, inside sales, appointment setting, or phone sales
• Persistent with follow-up without being unprofessional
• Able to handle objections and rejection
• Excellent at keeping leads organized and following up consistently
• Highly organized and able to manage multiple conversations at once
• Strong in written and verbal communication
• Comfortable using CRM, scheduling, texting, and phone systems
• Goal-oriented and motivated by measurable results
• Reliable, accountable, and able to work independently
• Motivated by hitting sales and booking targets

Experience in home services, construction, HVAC, roofing, plumbing, window tinting, cleaning, or another service-based business is a plus.

How Success Is Measured

This is a performance-driven position. Key metrics may include:

• Lead response time
• Call answer rate
• Outbound calls completed
• Quote follow-up activity
• Quote rehash conversion rate
• Lead-to-booking conversion rate
• Total revenue booked
• Open estimates recovered
• Upsells and additional services sold
• Customer satisfaction
• CRM and scheduling accuracy

Compensation:

$20 an hour plus commission on outbound closed sales

Why Join AZ Window Services?

You'll be joining an ambitious, growing company where strong performers have opportunities to take on more responsibility and grow with the business.

We value people who take ownership, communicate well, move quickly, and understand that consistent follow-up drives revenue.

Pay: $2,000.00 - $3,000.00 per week

Work Location: In person