Customer Specialist Jobs in Wisconsin
Customer Specialist jobs in Wisconsin concentrate in financial services, insurance, telecommunications, and retail operations, with steady demand at entry through senior levels. Milwaukee, Madison, and Green Bay are the busiest hiring markets, anchored by employers such as Northwestern Mutual, American Family Insurance, and Fiserv. The most in-demand specialties are client onboarding, account management support, and technical customer support. Find a role that fits below and apply directly.
Find Customer Specialist JobsOverview
Showing 5 of 106+ Customer Specialist jobs
Customer Service Specialist I Description & Duties:
- Handles incoming calls regarding customer account questions and performs callbacks on accounts as required.
- Processes routine over the phone payments for customers.
- Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods.
- Proficiently relay information to customers relating to interest, statements, and other account questions.
- Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. Utilize company resources to achieve one-call resolutions
- Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks.
- Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management.
- Other duties as assigned by management.
Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.
Minimum Qualifications:
- Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience.
- Strong computer skills including Word, Excel, Internet, email.
- Professional phone presence and excellent verbal and written communication skills.
- Strong persuasion and negotiation skills.
- Able to handle stressful conversations with tact and diplomacy to yield the desired results.
- Strong typing skills.
- Strong attention to detail.
- Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.
About Foundation Finance:
Available Benefits:
Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).- 401(k) with company match enrollment on day-one.
- Paid, Sick and Volunteer Time Off
- Paid Parental Leave Options
- Employer Paid Life and Disability
- Wellbeing on Demand Program
- Flexible Work Environment with a casual dress code
Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.
Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits
These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.
Customer Service Specialist I Description & Duties:
- Handles incoming calls regarding customer account questions and performs callbacks on accounts as required.
- Processes routine over the phone payments for customers.
- Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods.
- Proficiently relay information to customers relating to interest, statements, and other account questions.
- Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. Utilize company resources to achieve one-call resolutions
- Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks.
- Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management.
- Other duties as assigned by management.
Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.
Minimum Qualifications:
- Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience.
- Strong computer skills including Word, Excel, Internet, email.
- Professional phone presence and excellent verbal and written communication skills.
- Strong persuasion and negotiation skills.
- Able to handle stressful conversations with tact and diplomacy to yield the desired results.
- Strong typing skills.
- Strong attention to detail.
- Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.
About Foundation Finance:
Available Benefits:
Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).- 401(k) with company match enrollment on day-one.
- Paid, Sick and Volunteer Time Off
- Paid Parental Leave Options
- Employer Paid Life and Disability
- Wellbeing on Demand Program
- Flexible Work Environment with a casual dress code
Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.
Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits
These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.
See All 106+ Customer Specialist Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find Customer Specialist JobsCustomer Specialist Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Customer Specialist Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
- Sherwin-Williams22
- State Farm4
- Cottonwood Residential3
- Werner Electric Supply3
- CarMax2
What Wisconsin Employers Look For
The qualifications that appear most often in customer specialist jobs across Wisconsin.
- High school diploma or associate degree in business, communications, or a related field
- One or more years of customer-facing experience in retail, financial services, or insurance
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for phone, email, and chat support
- Ability to multitask across multiple accounts or cases in a fast-paced environment
- Familiarity with Wisconsin consumer protection guidelines and company compliance standards
Customer Specialist Jobs in Wisconsin: Frequently Asked Questions
How do you become a customer specialist in Wisconsin?
Most customer specialist roles in Wisconsin require a high school diploma or associate degree, with a bachelor's degree preferred for financial services or insurance employers. No statewide license is required for the general role, but specialists working within insurance at companies like American Family or Northwestern Mutual must hold a Wisconsin Insurance Producer license issued by the Office of the Commissioner of Insurance. Relevant coursework in business communication or customer relations strengthens candidacy significantly.
Which companies hire customer specialists in Wisconsin?
Companies currently hiring customer specialists in Wisconsin include Sherwin-Williams, State Farm, and Cottonwood Residential, per current listings on Migrate Mate as of November 2026. Wisconsin's concentration of insurance headquarters and financial technology firms means openings appear consistently across the state, particularly in Milwaukee and Madison.
Which Wisconsin cities have the most customer specialist jobs?
Green Bay, Milwaukee, and Madison have the most customer specialist openings in Wisconsin. Milwaukee drives the largest share of listings due to its dense concentration of financial services, insurance, and fintech employers, while Madison's state government offices and university-adjacent businesses generate steady demand, and Green Bay's mix of manufacturing and regional retail operations rounds out the distribution.
Are there remote customer specialist jobs in Wisconsin?
Yes, and more than many fields, since customer specialist work often requires only a computer, phone, and CRM access. About 58% of customer specialist openings tied to Wisconsin are remote or hybrid as of November 2026, reflecting how well the role adapts to distributed teams. Account management support and phone-based technical support positions are the most consistently remote-eligible specialties.
How can I get hired as a customer specialist in Wisconsin with little or no experience?
The most realistic entry path is applying to customer service representative or client support associate roles at large Wisconsin employers such as Northwestern Mutual, Fiserv, or American Family Insurance, all of which run structured new-associate onboarding programs. Lateral moves from retail banking teller, call center agent, or administrative coordinator positions are a common route in. Completing a customer service fundamentals course through Milwaukee Area Technical College or Madison College gives candidates a credential that stands out in entry-level applicant pools.
Where can I find and apply to customer specialist jobs in Wisconsin?
You can find and apply to customer specialist jobs in Wisconsin on Migrate Mate, which lists current openings from employers hiring across the state. Find roles that fit your experience and location and apply directly to each one.
See All 106+ Customer Specialist Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find Customer Specialist Jobs