Customer Success Representative Jobs in Wisconsin

Additional Location(s): US-WI-Milwaukee; US-WI-Madison

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

At Boston Scientific, we are dedicated to transforming lives through innovative therapies that address unmet medical needs. As a Watchman Therapy Awareness Representative (TAR), you will play a vital role in expanding access to the Watchman™ Left Atrial Appendage Closure (LAAC) device, a clinically proven alternative to long-term blood thinner use for patients with non-valvular atrial fibrillation.

In this market development-focused role, you will lead therapy awareness initiatives across a defined territory, partnering with referring physicians, implanting teams, and hospital systems to grow patient adoption. Working in collaboration with territory managers and clinical specialists, you will educate healthcare professionals, optimize referral pathways, and create strategic programs that support procedural volume growth and improved patient care.

Discover the impact of Watchman therapy: Watch Linda’s Story

Your responsibilities will include:

• Grow therapy awareness by educating referring physicians and staff, identifying patient pathways, and developing pull-through strategies to ensure implantation
• Develop programmatic solutions to improve operational efficiencies, increase capacity, and enhance the patient funnel
• Build strong relationships with referring providers, implanting physicians, clinical coordinators, and hospital staff across the continuum of care
• Execute strategic therapy awareness plans that align with Watchman’s business objectives and regional goals
• Serve as a disease state expert, delivering education on atrial fibrillation, LAAC, and the anticoagulation market
• Deliver impactful customer engagements, including routine office visits, educational events, therapy awareness programs, trade show participation, and procedural observation
• Utilize marketing tools and resources to support therapy education and awareness efforts in community and hospital settings
• Analyze territory performance and prepare reports, projections, and feedback for sales management to inform strategy and territory planning

Required qualifications:

• Minimum of a bachelor’s degree or equivalent education and experience
• Minimum of 2 years of successful sales, sales management, and/or clinical experience

Preferred qualifications:

• Experience in cardiovascular, pharmaceutical, or medical device industries
• Strong communication skills, with demonstrated ability to deliver clear, concise messaging
• Proven collaborative team player with a track record of driving results
• Thrives in fast-paced, competitive environments with high expectations
• History of building and maintaining strong customer relationships across complex organizations

Requisition ID: 630701

The anticipated annualized base amount or range for this full time position will be $112,000 plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.