Front Desk Agent Jobs in Wisconsin
Front Desk Agent jobs in Wisconsin concentrate in hospitality, healthcare, and property management, with steady demand at every level from entry-level guest services to lead agent roles. Milwaukee, Madison, and Green Bay account for the largest share of openings, where established employers like Marriott, Hyatt, and Froedtert Health maintain ongoing front desk operations. Reservation specialists and hotel front desk agents are among the most consistently posted specialties across the state. Scan the live roles below and apply to whichever ones fit.
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The Guest Services department has an immediate opening for front desk agents available to work a variety of shifts for The Ambassador Hotel Trademark Collection by Wyndham as well as the Ramada Milwaukee Downtown. The two hotels are located directly across the street from one another.
Qualified candidates will have a minimum of one year experience working at a hotel front desk.
Candidates must be trustworthy and reliable. This position requires independent problem solving and multi tasking while providing impeccable customer service. We have both full time and part time opportunities.
- First Shift | 7a-3p
- Second Shift | 3p-11p
- Third Shift | 11p-7a
As a member of our Guest Services team you will play a critical role in our guests' first and last impression of the Ambassador Hotel and Ramada Downtown. Our front desk agents greet our guests with a sincere, welcoming smile, assist with the reservation, check-in and check-out processes as well as provide exemplary service throughout the guest's visit at the hotels. As a front desk agent you will have many opportunities to brighten someone's day.
Job duties will include,
- Welcome and serve guests in person and over the phone
- Go above and beyond to provide assistance with solving guests issues
- Use a computer / OPERA software to make reservations, check guests in and check guests out
- Handle cash and credit card transactions accurately and confidently
- Verifying registration, address and credit card information, balancing bank, posting charges
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested
Qualifications,
- Prior experience working the front desk at a hotel preferred
- Previous experience using OPERA property management software is a plus
- Stand, sit, or walk for an extended period of time or for an entire shift
- Maintain a professional appearance and manner at all times
- Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
- Basic mathematical skills and ability to make accurate mathematical calculations
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner
- Ability to access and accurately input information using a moderately complex computer system
- Must be available to work mornings, evenings, weekends and holidays
Employee Benefits,
- Health & Dental Insurance
- Meal Discount
- Room Discount - Wyndham Worldwide!
- Free Parking
- Paid Time Off
- Recognition Programs
- Unlimited Employee Referral Bonus
About the Ambassador Hotel:
The iconic neon rooftop sign of the Ambassador Hotel has beckoned guests into downtown Milwaukee's most distinctive travel experience for nearly a century. Beyond a façade boasting one of Milwaukee's finest examples of Art Deco architecture, guests find themselves transported to an era when travel brought the chance to experience something new and exciting. Gleaming marble floors, stylized polished nickel sconces, bronze elevator doors and ornate plasterwork captivate guests with 1920's grandeur from the moment they arrive. Beautifully renovated and seamlessly appointed with every modern comfort, "Milwaukee's Landmark Art Deco Hotel" offers a bridge between the city's legendary past and its cosmopolitan present. A stay at the Ambassador is a stay at a warm, gracious home away from home served by true ambassadors of hospitality.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
Work Location: In person
See All 18 Front Desk Agent Jobs in Wisconsin
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Find Front Desk Agent JobsFront Desk Agent Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Front Desk Agent Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
What Wisconsin Employers Look For
The qualifications that appear most often in front desk agent jobs across Wisconsin.
- High school diploma or equivalent required by most Wisconsin employers
- Prior customer service or front desk experience in hospitality or healthcare preferred
- Proficiency with property management software such as Opera or RoomKey
- Strong verbal communication skills and professional guest-facing demeanor
- Ability to work rotating shifts including evenings, weekends, and holidays
- Basic computer skills including data entry and reservation system navigation
Front Desk Agent Jobs in Wisconsin: Frequently Asked Questions
How do you become a front desk agent in Wisconsin?
Most Wisconsin front desk agent positions require a high school diploma and no state-issued license. Employers in hospitality typically hire candidates who complete an accredited hospitality or business program at schools like Madison College or Milwaukee Area Technical College. Healthcare front desk roles may prefer medical administrative coursework or a certified medical administrative assistant credential, which strengthens applications significantly at Wisconsin hospital systems and clinic networks.
Which companies hire front desk agents in Wisconsin?
Wisconsin front desk agent roles are posted by Rockton food and spirits, Best Western, and Hotel Equities and others right now, based on current listings on Migrate Mate as of August 2026. Wisconsin's mix of hotel groups, regional health systems, and corporate campuses keeps front desk hiring active throughout the year.
Which Wisconsin cities have the most front desk agent jobs?
Madison, Milwaukee, and Middleton have the most front desk agent openings in Wisconsin. Milwaukee leads because of its large hotel corridor, convention center activity, and major health systems, while Madison's university campus and state government offices drive consistent demand, and Green Bay's tourism and regional healthcare employers account for strong hiring in the northeast part of the state.
Are there remote front desk agent jobs in Wisconsin?
Yes, but they're rare. Front desk agent work is inherently on-site because it involves in-person guest or patient interaction, check-in processing, and property coordination. About 0% of front desk agent openings tied to Wisconsin are remote or hybrid as of August 2026, and those positions tend to be reservation agent or virtual check-in coordinator roles rather than traditional front desk positions.
How can I get hired as a front desk agent in Wisconsin with little or no experience?
The most realistic entry path is applying to part-time or seasonal front desk roles at Wisconsin hotel properties, which commonly hire candidates without prior experience and train on-site. Large employers like Marriott-managed properties in Milwaukee and Madison run structured new-hire orientation programs. Moving laterally from a food service, retail, or call center role demonstrates the customer-facing skills Wisconsin employers prioritize, and completing a hospitality certificate at a Wisconsin technical college gives candidates a clear edge.
Where can I find and apply to front desk agent jobs in Wisconsin?
You can find and apply to front desk agent jobs in Wisconsin on Migrate Mate, which lists current Wisconsin openings. Search the available roles, find the ones that match your experience and preferred location, and apply directly to the ones that fit.
See All 18 Front Desk Agent Jobs in Wisconsin
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