Customer Success Specialist Jobs in Wisconsin

INTRODUCTION

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

THE OPPORTUNITY

Our business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of Structural Heart disease. We aim to lead the markets we serve by requiring the solutions we offer customers provide an improved benefit/risk profile as compared to existing standards of care; a performance threshold that by definition, guides and ensures the productive output of our engineering, business development, and clinical research efforts result in outcomes that advance the standard of care.

This particular role is focused on Abbott’s Amplatzer Congenital offering which encompasses atrial septal defects (ASD), patent ductus arteriosus (PDA) and ventricular septal defects (VSD), and patent foramen ovale (PFO).

The Clinical Specialist provides clinical and sales support through education of current and potential customers, and procedure coverage with a defined region. In this role, the Clinical Specialist will train interventional cardiologists, catheter lab staff and ancillary personnel on the use of Structural Heart products and provide technical support to physicians during procedures. The role is responsible for communicating product, clinical and market data to appropriate personnel and will support the company’s efforts to develop and implement product marketing strategies.

This position may be hired at different levels, depending on the experience of the candidate. This position may travel in excess of 50%.

WHAT YOU’LL WORK ON

• Collaborate with Territory Managers to provide good case coverage and clinical outcomes for patients.
• Serve as primary resource for clinical support in the areas of surgical coverage, troubleshooting and in-service education for company products.
• Educate customers on the merits and proper clinical usage of company products. Inform customers of the latest product, therapy and technology developments in the industry.
• Actively engage in clinical, procedural and technical discussions and link data outcome to key messaging.
• Meet with existing and potential clients (health care providers) to identify their clinical needs, goals and constraints related to patient care and provide creative and feasible solutions.
• This role requires a strong clinical orientation with the ability to influence a variety of clinician personality types.

REQUIRED QUALIFICATIONS

• BS/BA or equivalent experience.
• 9+ years of related cardiovascular work experience; 3+ years of which is Structural Heart or Electrophysiology specific clinical experience.
• Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s).

PREFERRED QUALIFICATIONS

• Degree in life sciences or medical training (RN, EMT, Perfusion, etc.).
• Strong clinical orientation, experience with products for use in interventional cardiology and cardiac surgery, familiarity with echocardiology and other indirect imaging.

COMPENSATION

• The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.