Support Analyst Jobs in Wisconsin
Support Analyst jobs in Wisconsin are steadily in demand, with hiring concentrated in healthcare IT, financial services, and manufacturing technology sectors and openings for candidates from entry-level help desk to senior systems support. Milwaukee, Madison, and Green Bay account for the largest share of postings, with employers like Fiserv, Epic Systems, and Advocate Aurora Health consistently staffing support analyst roles across their Wisconsin operations. The most sought-after specialties include application support, ERP systems assistance, and IT service desk functions. See the openings below and apply to the ones that match your experience.
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The IT Support & Helpdesk Specialist will provide day-to-day technical support for end users, troubleshoot hardware/software issues, and manage routine IT operations at Warranty Processing Inc. This role supports ~50 internal users and involves configuring, maintaining, and troubleshooting Microsoft 365 applications, GoTo Assist/remote access tools (LogMeIn), local file servers, and network endpoints. The ideal candidate will deliver excellent customer service while helping the organization grow securely and efficiently.
Responsibilities:
-
End-user support
- Provide first-line technical support to internal staff (on-site and remote)
- Resolve issues related to desktops, laptops, printers, scanners, and mobile devices.
- Assist users with Microsoft 365 tools (Outlook, Teams, Excel, OneDrive)
2. Systems & Tools
- Support file server access, permissions, and shared drive organization
- Manage and troubleshoot VPN or LogMeIn connections for remote users.
- Maintain endpoint security software and updates.
3. Document & Email Support
- Assist with claims process related issues dealing with network, folder permissions.
- Support email delivery, spam filtering, and attachments in Outlook 365
4. Maintenance and documentation
- Track helpdesk tickets and maintain a log of issues/resolutions.
- Prepare root cause analysis (RCAs) for important incidents.
- Create user guides and FAQs for recurring issues.
- Pack and ship equipment to WPI new hires
- Technology asset inventory tracking
5. Collaboration
- Work closely with applications and infrastructure leads and escalate complex issues.
- Assist in onboarding new users (accounts, credentials, devices)
Estimated Salary Range: $23 to $26 hourly.
Location: Onsite (Beloit, WI) with hybrid option; Type: Full-Time
WPI offers many Benefits including
- Health, Dental and Vision Insurance
- 401k
- Paid vacation, holidays, and sick days
- Employer-provided Life insurance
- Employer provided equipment
- Team friendly atmosphere
- Opportunity for advancement
- Opportunity to work in a fast-paced and dynamic environment.
- Chance to learn and grow in your career.
- Make a difference in the lives of our customers!
- And more!
Qualifications:
- Highschool diploma or GED with relevant work experience
- 2+ years previous IT service desk or technical support role experience
- Experience with call tracking and ticketing software
- Attentive to details and ability to be resourceful (using available documentation)
- Ability to support users with limited knowledge of computers, software, hardware and systems.
- Excellent communication, and organization skills, learning abilities, and telephone manner.
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service.
- Proficient with Microsoft Windows 10/11, Office 365, and file server basics
- Experience supporting through remote access tools like LogMeIn or VPN
Preferred:
- Experience in claims processing environments
- Basic understanding of Active Directory
- Exposure to backup software and disaster recovery routines
Soft skills:
- Excellent troubleshooting and customer service skills
- Strong written and verbal communication
- Organized and responsive under pressure
- Willingness to learn and grow with the IT team.
The IT Support & Helpdesk Specialist will provide day-to-day technical support for end users, troubleshoot hardware/software issues, and manage routine IT operations at Warranty Processing Inc. This role supports ~50 internal users and involves configuring, maintaining, and troubleshooting Microsoft 365 applications, GoTo Assist/remote access tools (LogMeIn), local file servers, and network endpoints. The ideal candidate will deliver excellent customer service while helping the organization grow securely and efficiently.
Responsibilities:
-
End-user support
- Provide first-line technical support to internal staff (on-site and remote)
- Resolve issues related to desktops, laptops, printers, scanners, and mobile devices.
- Assist users with Microsoft 365 tools (Outlook, Teams, Excel, OneDrive)
2. Systems & Tools
- Support file server access, permissions, and shared drive organization
- Manage and troubleshoot VPN or LogMeIn connections for remote users.
- Maintain endpoint security software and updates.
3. Document & Email Support
- Assist with claims process related issues dealing with network, folder permissions.
- Support email delivery, spam filtering, and attachments in Outlook 365
4. Maintenance and documentation
- Track helpdesk tickets and maintain a log of issues/resolutions.
- Prepare root cause analysis (RCAs) for important incidents.
- Create user guides and FAQs for recurring issues.
- Pack and ship equipment to WPI new hires
- Technology asset inventory tracking
5. Collaboration
- Work closely with applications and infrastructure leads and escalate complex issues.
- Assist in onboarding new users (accounts, credentials, devices)
Estimated Salary Range: $23 to $26 hourly.
Location: Onsite (Beloit, WI) with hybrid option; Type: Full-Time
WPI offers many Benefits including
- Health, Dental and Vision Insurance
- 401k
- Paid vacation, holidays, and sick days
- Employer-provided Life insurance
- Employer provided equipment
- Team friendly atmosphere
- Opportunity for advancement
- Opportunity to work in a fast-paced and dynamic environment.
- Chance to learn and grow in your career.
- Make a difference in the lives of our customers!
- And more!
Qualifications:
- Highschool diploma or GED with relevant work experience
- 2+ years previous IT service desk or technical support role experience
- Experience with call tracking and ticketing software
- Attentive to details and ability to be resourceful (using available documentation)
- Ability to support users with limited knowledge of computers, software, hardware and systems.
- Excellent communication, and organization skills, learning abilities, and telephone manner.
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service.
- Proficient with Microsoft Windows 10/11, Office 365, and file server basics
- Experience supporting through remote access tools like LogMeIn or VPN
Preferred:
- Experience in claims processing environments
- Basic understanding of Active Directory
- Exposure to backup software and disaster recovery routines
Soft skills:
- Excellent troubleshooting and customer service skills
- Strong written and verbal communication
- Organized and responsive under pressure
- Willingness to learn and grow with the IT team.
See All 10 Support Analyst Jobs in Wisconsin
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Find Support Analyst JobsSupport Analyst Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Support Analyst Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Wisconsin Employers Look For
The qualifications that appear most often in support analyst jobs across Wisconsin.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Experience with ticketing and ITSM platforms such as ServiceNow, Jira, or Remedy
- Proficiency in troubleshooting Windows and cloud-based enterprise applications
- Strong written and verbal communication skills for end-user and stakeholder interaction
- Familiarity with ERP systems such as SAP, Oracle, or Epic in healthcare environments
- CompTIA A+, CompTIA Network+, or a comparable vendor certification preferred by Wisconsin employers
Support Analyst Jobs in Wisconsin: Frequently Asked Questions
How do you become a support analyst in Wisconsin?
Most Wisconsin employers expect at least an associate degree in information technology or a related field, though a bachelor's degree is preferred for senior roles. There is no state-issued license required to work as a support analyst in Wisconsin, but industry certifications such as CompTIA A+ or Microsoft certifications carry significant weight. Many candidates enter through IT help desk or desktop support positions at Wisconsin's large healthcare networks, financial services firms, or university systems, then advance from there.
Which companies hire support analysts in Wisconsin?
Employers hiring support analysts in Wisconsin right now include SMC, Kohl's, and SMARTMD, based on current listings on Migrate Mate as of November 2026. Wisconsin's concentration of large healthcare systems, financial technology companies, and regional manufacturers means consistent, recurring demand for support analyst talent across the state.
Which Wisconsin cities have the most support analyst jobs?
Beloit, Neenah, and Wausau have the most support analyst openings in Wisconsin. Milwaukee leads because of its dense cluster of financial services and healthcare employers, Madison draws demand from state government IT and Epic Systems' broader vendor ecosystem, and Green Bay's manufacturing and insurance sectors maintain ongoing needs for application and systems support staff.
Are there remote support analyst jobs in Wisconsin?
Yes, and more than most fields. About 25% of support analyst openings tied to Wisconsin are remote or hybrid as of November 2026, reflecting the desk-based and software-centric nature of the work. Application support, ERP administration, and tier-two helpdesk functions are the sub-areas most commonly offered on a remote or hybrid basis by Wisconsin employers.
How can I get hired as a support analyst in Wisconsin with little or no experience?
The most realistic entry path is through an IT help desk or desktop support role, which large Wisconsin employers such as Epic Systems, Advocate Aurora Health, and Fiserv regularly staff at the associate level with limited prior experience. Completing a CompTIA A+ certification before applying gives candidates a concrete edge. Community colleges like Madison College and Milwaukee Area Technical College offer IT support programs that Wisconsin employers recognize, and many candidates transition laterally from customer service or administrative roles within the same organization.
Where can I find and apply to support analyst jobs in Wisconsin?
You can find and apply to support analyst jobs in Wisconsin on Migrate Mate, which lists current Wisconsin openings updated regularly. Search the roles that match your background, review the requirements, and apply directly to the positions that fit your experience level and preferred location.
See All 10 Support Analyst Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find Support Analyst Jobs