Support Analyst Jobs in District of Columbia
Support Analyst jobs in District of Columbia concentrate heavily in federal government contracting, cybersecurity, and information technology services, reflecting the District's unique position as the center of federal IT infrastructure and policy. Most hiring activity flows through Washington D.C. itself, with significant demand from contractors and agencies headquartered along the Beltway, including Booz Allen Hamilton, Leidos, and SAIC, all of which maintain large and lasting support analyst workforces in the region. The most in-demand specialties are IT helpdesk support, systems administration, and cybersecurity operations, with openings ranging from entry-level service desk roles to senior analyst positions. See the openings below and apply to the ones that match your experience.
Find Support Analyst JobsOverview
Showing 5 of 43+ Support Analyst jobs
At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.
Your Opportunity
Grow with the best. Join a smart, creative, and inspired team that supports operational excellence across the organization. The Stantec community unites more than 34,000 employees working in over 450 locations across six continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, Human Resources, HSSE, IT, Legal, Marketing/Communications, Practice Services, and Real Estate and Procurement. By bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs play a vital role in strengthening our company and supporting our people.
Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across the United States. Work with peers on strategic IT initiatives that improve tools, processes, and end user experience. Support a wide range of IT issues in a challenging environment that values strong troubleshooting skills and practical problem solving. Act as a trusted technical resource for assigned offices and staff by taking ownership of support needs, applying sound judgment, collaborating with other IT resources, and contributing to continuous improvement initiatives that enhance the employee technology experience.
Your Key Responsibilities
- Provide excellent, customer focused support with professionalism and follow-through.
- Configure and reconfigure hardware, including workstations and printers, supporting new office setups and acquisition activities.
- Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems, using available resources and established escalation paths when appropriate.
- Take ownership of technology support for assigned offices and staff while collaborating with immediate, regional, U.S., and corporate IT teams as needed.
- Coordinate with office staff and IT teams during scheduled hardware refresh activities.
- Create and maintain accurate, consistent records for all support requests.
- Monitor progress on issue resolution and keep users informed of status and next steps.
- Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions and recommend service improvements for internal clients.
- Follow established IT policies, standards, procedures, and security requirements when delivering support and implementing solutions. Share knowledge, documentation, and practical solutions with peers to support consistent service delivery across the IT organization
Your Capabilities and Credentials
Proven competence in a Microsoft Windows environment, including Windows 11, Microsoft Office 365, and Microsoft System Center Configuration Manager (SCCM).
- Strong knowledge of PC hardware with hands on experience setting up, configuring, and rebuilding workstations.
- Demonstrated troubleshooting and analytical skills with the ability to resolve more complex technical issues and identify root causes while using available resources and engaging appropriate support teams when needed.
- Experience with ServiceNow and engineering design applications is a plus.
- Experience working in an ITIL based and SOX compliant organization is a plus.
- Excellent customer service, communication, and interpersonal skills.
- Ability to manage competing priorities and adapt to changing business needs.
- Ability to communicate technical information, issue status, solutions, and next steps clearly and effectively to users, business stakeholders, and IT teams.
- Ability to work collaboratively, contribute as a team member, and seek or provide assistance when appropriate.
- Minimum of three days per week working on site.
- Must be able to move, carry, and manipulate equipment up to 50 pounds.
- Valid driver’s license and satisfactory driving record is required.
Education and additional Experience
- Minimum of 5-6 years of related experience.
- Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience may be considered.
Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law).
Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.
The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements
Primary Location: United States | DC | Washington
Organization: BC-1974 IT Services-US
Employee Status: Regular
Management Level: Individual contributor
Business Justification: Replacement
Travel: Yes
Schedule: Full time
Job Posting: 30/10/2026 12:10:35
Req ID: 1008303
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At Stantec we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process then please inform a member of our Talent Acquisition team.
At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.
Your Opportunity
Grow with the best. Join a smart, creative, and inspired team that supports operational excellence across the organization. The Stantec community unites more than 34,000 employees working in over 450 locations across six continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, Human Resources, HSSE, IT, Legal, Marketing/Communications, Practice Services, and Real Estate and Procurement. By bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs play a vital role in strengthening our company and supporting our people.
Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across the United States. Work with peers on strategic IT initiatives that improve tools, processes, and end user experience. Support a wide range of IT issues in a challenging environment that values strong troubleshooting skills and practical problem solving. Act as a trusted technical resource for assigned offices and staff by taking ownership of support needs, applying sound judgment, collaborating with other IT resources, and contributing to continuous improvement initiatives that enhance the employee technology experience.
Your Key Responsibilities
- Provide excellent, customer focused support with professionalism and follow-through.
- Configure and reconfigure hardware, including workstations and printers, supporting new office setups and acquisition activities.
- Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems, using available resources and established escalation paths when appropriate.
- Take ownership of technology support for assigned offices and staff while collaborating with immediate, regional, U.S., and corporate IT teams as needed.
- Coordinate with office staff and IT teams during scheduled hardware refresh activities.
- Create and maintain accurate, consistent records for all support requests.
- Monitor progress on issue resolution and keep users informed of status and next steps.
- Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions and recommend service improvements for internal clients.
- Follow established IT policies, standards, procedures, and security requirements when delivering support and implementing solutions. Share knowledge, documentation, and practical solutions with peers to support consistent service delivery across the IT organization
Your Capabilities and Credentials
Proven competence in a Microsoft Windows environment, including Windows 11, Microsoft Office 365, and Microsoft System Center Configuration Manager (SCCM).
- Strong knowledge of PC hardware with hands on experience setting up, configuring, and rebuilding workstations.
- Demonstrated troubleshooting and analytical skills with the ability to resolve more complex technical issues and identify root causes while using available resources and engaging appropriate support teams when needed.
- Experience with ServiceNow and engineering design applications is a plus.
- Experience working in an ITIL based and SOX compliant organization is a plus.
- Excellent customer service, communication, and interpersonal skills.
- Ability to manage competing priorities and adapt to changing business needs.
- Ability to communicate technical information, issue status, solutions, and next steps clearly and effectively to users, business stakeholders, and IT teams.
- Ability to work collaboratively, contribute as a team member, and seek or provide assistance when appropriate.
- Minimum of three days per week working on site.
- Must be able to move, carry, and manipulate equipment up to 50 pounds.
- Valid driver’s license and satisfactory driving record is required.
Education and additional Experience
- Minimum of 5-6 years of related experience.
- Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience may be considered.
Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law).
Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.
The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements
Primary Location: United States | DC | Washington
Organization: BC-1974 IT Services-US
Employee Status: Regular
Management Level: Individual contributor
Business Justification: Replacement
Travel: Yes
Schedule: Full time
Job Posting: 30/10/2026 12:10:35
Req ID: 1008303
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At Stantec we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process then please inform a member of our Talent Acquisition team.
See All 43 Support Analyst Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Support Analyst Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
What District of Columbia Employers Look For
The qualifications that appear most often in support analyst jobs across District of Columbia.
- CompTIA A+, Security+, or equivalent certification recognized in government contracting environments
- Bachelor's degree in information technology, computer science, or a closely related field
- Experience supporting Windows and cloud-based enterprise environments in a professional setting
- Active or eligible federal security clearance, particularly Secret or Top Secret
- Proficiency with ticketing systems such as ServiceNow or Remedy in an enterprise IT environment
- Strong written and verbal communication skills for working with federal agency end users
Support Analyst Jobs in District of Columbia: Frequently Asked Questions
How do you become a support analyst in District of Columbia?
Most support analyst roles in District of Columbia require a bachelor's degree in information technology, computer science, or a related field, though associate degrees combined with certifications like CompTIA A+ or Security+ are accepted by many contractors. Because the District's market is dominated by federal contracting, obtaining or being eligible for a federal security clearance is often the most critical step. Employers like Booz Allen Hamilton and Leidos actively recruit candidates who are clearance-eligible, even at the entry level.
Which companies hire support analysts in District of Columbia?
Employers hiring support analysts in District of Columbia right now include SYNCHRON, Empower AI, and SD Solutions, based on current listings on Migrate Mate as of November 2026. The District's federal contracting ecosystem means large defense and IT services firms consistently maintain some of the highest volumes of support analyst openings in the region.
Which District of Columbia cities have the most support analyst jobs?
Washington, Pentagon, and Naval Research Laboratory account for the most support analyst openings in District of Columbia. Washington D.C. itself drives the bulk of demand as the seat of federal agencies and major contractor headquarters, while nearby areas like Bethesda and Arlington benefit from the concentration of defense agencies, intelligence community offices, and the large IT services firms that support them.
Are there remote support analyst jobs in District of Columbia?
Yes, and more than many technical roles, though federal contracting work often requires on-site or hybrid presence due to security clearance requirements. About 24% of support analyst openings tied to District of Columbia are remote or hybrid as of November 2026, with remote options concentrated in application support, systems monitoring, and software helpdesk functions that do not require access to classified networks or secure facilities.
How can I get hired as a support analyst in District of Columbia with little or no experience?
The most realistic entry path is through an entry-level IT helpdesk or service desk role at one of the major federal contractors operating in the District, such as Leidos, SAIC, or General Dynamics IT, all of which run new-hire programs that train candidates with limited experience. Earning CompTIA A+ or Network+ before applying gives candidates a measurable edge, and lateral moves from roles like administrative coordinator or technical trainer are common. Demonstrating clearance eligibility, even without a current active clearance, opens significantly more doors in this market.
Where can I find and apply to support analyst jobs in District of Columbia?
You can find and apply to support analyst jobs in District of Columbia on Migrate Mate, which lists current openings from employers actively hiring in the region. Search the available roles, find the ones that fit your background and experience level, and apply directly to the ones that match.
See All 43 Support Analyst Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find Support Analyst Jobs