Customer Service Representative Jobs in District of Columbia
Customer Service Representative jobs in District of Columbia are concentrated in Washington, D.C. itself, with strong demand from federal agencies, financial services firms, and advocacy organizations that rely on skilled representatives to handle constituent relations, account support, and government contractor client services. Major employers with a lasting presence include Booz Allen Hamilton, Leidos, and Capital One, all of which maintain substantial customer-facing operations in the region. The most sought-after specialties include government contract support, financial services customer care, and nonprofit member services, with openings ranging from entry-level associate to senior team lead. See the openings below and apply to the ones that match your experience.
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Showing 5 of 6+ Customer Service Representative jobs
EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $20.05 to $28.26, with additional premium pay plus mileage reimbursements beyond regular commuting.
The success of this position is reliant on face-to-face interaction and requires 100% on-site work. You may be required to go to any branch with minimal notice. Having reliable private transportation is critical to be as efficient as possible.
Joining our VA/DC Floater team places you at a base branch and covering the following branches as needed: Tysons Corner, Ballston, Fairfax, Gallery Place, K Street, and McPherson. After 6 months in the floating pool, you can apply to other positions.
The Community Banking division includes our branch network and our Customer Care Center. While we are known for our commercial lending, our Community Banking team builds relationships supporting the business and personal finances for people that own the businesses in the DMV region. We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.
- Personal vehicle required
- High School Diploma or equivalent
- 1 year cash handling
- 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking
- Knowledge of Platform and Teller system
- Exhibits professionalism with internal and external customers
- Knowledge of deposit products and services
- Knowledge of banking regulations, policies, and procedures
- Basic knowledge of MS Office products
Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.
EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $20.05 to $28.26, with additional premium pay plus mileage reimbursements beyond regular commuting.
The success of this position is reliant on face-to-face interaction and requires 100% on-site work. You may be required to go to any branch with minimal notice. Having reliable private transportation is critical to be as efficient as possible.
Joining our VA/DC Floater team places you at a base branch and covering the following branches as needed: Tysons Corner, Ballston, Fairfax, Gallery Place, K Street, and McPherson. After 6 months in the floating pool, you can apply to other positions.
The Community Banking division includes our branch network and our Customer Care Center. While we are known for our commercial lending, our Community Banking team builds relationships supporting the business and personal finances for people that own the businesses in the DMV region. We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.
- Personal vehicle required
- High School Diploma or equivalent
- 1 year cash handling
- 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking
- Knowledge of Platform and Teller system
- Exhibits professionalism with internal and external customers
- Knowledge of deposit products and services
- Knowledge of banking regulations, policies, and procedures
- Basic knowledge of MS Office products
Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.
See All 6 Customer Service Representative Jobs in District of Columbia
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Find JobsCustomer Service Representative Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Customer Service Representative Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
What District of Columbia Employers Look For
The qualifications that appear most often in customer service representative jobs across District of Columbia.
- High school diploma or GED required, associate degree preferred by most District of Columbia employers
- One or more years of customer-facing experience in a professional or contact center environment
- Proficiency with CRM platforms such as Salesforce or ServiceNow used widely across D.C. employers
- Strong written and verbal communication skills for government contractor and financial services clients
- Ability to obtain or maintain a federal security clearance for government contractor customer support roles
- Experience with complaint resolution, escalation handling, and documentation in regulated environments
Customer Service Representative Jobs in District of Columbia: Frequently Asked Questions
How do you become a customer service representative in District of Columbia?
No state-issued license is required to work as a customer service representative in D.C. Most employers expect a high school diploma or equivalent, and many prefer candidates with some college coursework in business or communications. For roles supporting federal agencies or government contractors, you may need to qualify for a security clearance. Building familiarity with CRM software and completing a customer service certification through organizations like the Customer Service Institute of America strengthens your candidacy significantly.
Which companies hire customer service representatives in District of Columbia?
Companies currently hiring customer service representatives in District of Columbia include EagleBank, U-Haul, and Verida, per current listings on Migrate Mate as of November 2026. D.C.'s concentration of federal agencies, defense contractors, and national nonprofits means demand for customer and constituent support roles remains consistent year-round.
Which District of Columbia cities have the most customer service representative jobs?
The cities with the most customer service representative openings in District of Columbia are Washington. Washington, D.C. itself drives the vast majority of demand, anchored by federal agencies, large government contractors like Leidos and Booz Allen Hamilton, and major financial institutions, while nearby areas benefit from the broader National Capital Region's dense employer concentration.
Are there remote customer service representative jobs in District of Columbia?
Yes, and more than most fields. About 0% of customer service representative openings tied to District of Columbia are remote or hybrid as of November 2026, reflecting how well-suited desk-based support work is to distributed arrangements. Government contractor client support and financial services account management roles are the most frequently posted as remote or hybrid positions in the D.C. market.
How can I get hired as a customer service representative in District of Columbia with little or no experience?
The most realistic entry point is applying to associate or tier-one support roles at federal contractors or large call center operations in the National Capital Region, where structured onboarding programs are common. Employers like Maximus Federal Services and SAIC regularly hire entry-level customer support associates and provide paid training. Lateral moves from retail, hospitality, or administrative assistant roles translate well. Earning a basic customer service certification and demonstrating familiarity with Microsoft Office or a CRM tool gives applicants a clear edge over candidates with no formal credentials.
Where can I find and apply to customer service representative jobs in District of Columbia?
You can find and apply to customer service representative jobs in District of Columbia on Migrate Mate, which lists current openings across the region. Search the listings to find roles that match your experience level and preferred work arrangement, then apply directly to the ones that fit.
See All 6 Customer Service Representative Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
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