Customer Service Representative Jobs in District of Columbia
Customer Service Representative jobs in District of Columbia are concentrated in Washington, D.C. itself, with strong demand from federal agencies, financial services firms, and advocacy organizations that rely on skilled representatives to handle constituent relations, account support, and government contractor client services. Major employers with a lasting presence include Booz Allen Hamilton, Leidos, and Capital One, all of which maintain substantial customer-facing operations in the region. The most sought-after specialties include government contract support, financial services customer care, and nonprofit member services, with openings ranging from entry-level associate to senior team lead. See the openings below and apply to the ones that match your experience.
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Showing 5 of 10+ Customer Service Representative jobs
Build a Bigger, Better, Bolder Future
Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Blue Line Distribution is a company where our colleagues make an impact.
Blue Line Distribution, the in-house distributor for Little Caesars Pizza, has been family owned and operated for over 50 years; and is dedicated to leading customized and innovative food service logistics with safety as a top priority. We are now hiring for a Coordinator, Customer Service Representative.
Your Mission:
Under general supervision performs customer service duties to ensure accurate order fulfillment and tracking of all forms and sales materials. Responsible for maintaining office supplies, storage areas, special shipments, and incoming/outgoing mail. Handles inbound/outbound customer service calls as needed.
How You’ll Make an Impact:
Fulfillment and tracking of all order forms, sales materials, prizes, and rewards to customers via FedEx.
Tracks and maintains the supply of all order forms, mailers, and sales materials generated in the office.
Sort, prioritize and respond to internal and external inquiries via email, phone, or mail. Refer to proper individual as needed and follow-up on own initiative.
Coordinate projects involving research and efforts between various departments.
Coordinates and follow-up on all copy requests for sales materials that are sent to Copy Center.
Monitors and orders office supplies via the mail room and/or Staples, or any other designated supply vendor.
Expedites all incoming and outgoing mail and faxes and manages FedEx relationship and account activity. Maintains storage areas and appearance of the reception areas.
Supports company process and fulfillment for special shipments of product to customers; assists as needed in packaging for conferences.
Handles and processes all colleague product orders.
Handles inbound customer service calls and makes outbound calls as needed throughout the year.
Addresses computer, phone, or internet issues when Customer Care Manager or Director of Operations is not available.
Identifies cost savings opportunities within the area of shipping and supplies.
Produces ad-hoc reports as requested.
Who You Are:
High school diploma or equivalent.
Three (3) years of customer service experience.
Ability to prioritize work and complete assignments within deadlines.
Ability to articulate previous positions that showed successful people interaction.
Excellent telephone skills and friendly demeanor.
Excellent interpersonal, verbal, and problem-solving skills.
Proficient PC and data entry skills, expertise in Excel (i.e. Macros, pivot tables, etc.).
Ability to frequently lift 20 to 25-pound boxes onto a cart and the ability to push a cart with 20 to 30 boxes weighing 20-25 lbs.
Preferred Knowledge, Skills and Abilities:
Administrative experience working in an office environment
Where You'll Work:
Works in a normal office environment where there is no physical discomfort due to noise, dust, and temperature.
Pay Range for the Position:
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution.
Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify.
See All 10 Customer Service Representative Jobs in District of Columbia
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Find JobsCustomer Service Representative Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Customer Service Representative Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
- TechOp Solutions3
- Drybar1
- EagleBank1
- JBG SMITH1
- Ibex Limited1I
What District of Columbia Employers Look For
The qualifications that appear most often in customer service representative jobs across District of Columbia.
- High school diploma or GED required, associate degree preferred by most District of Columbia employers
- One or more years of customer-facing experience in a professional or contact center environment
- Proficiency with CRM platforms such as Salesforce or ServiceNow used widely across D.C. employers
- Strong written and verbal communication skills for government contractor and financial services clients
- Ability to obtain or maintain a federal security clearance for government contractor customer support roles
- Experience with complaint resolution, escalation handling, and documentation in regulated environments
Customer Service Representative Jobs in District of Columbia: Frequently Asked Questions
How do you become a customer service representative in District of Columbia?
No state-issued license is required to work as a customer service representative in D.C. Most employers expect a high school diploma or equivalent, and many prefer candidates with some college coursework in business or communications. For roles supporting federal agencies or government contractors, you may need to qualify for a security clearance. Building familiarity with CRM software and completing a customer service certification through organizations like the Customer Service Institute of America strengthens your candidacy significantly.
Which companies hire customer service representatives in District of Columbia?
Companies currently hiring customer service representatives in District of Columbia include TechOp Solutions, Drybar, and EagleBank, per current listings on Migrate Mate as of July 2026. D.C.'s concentration of federal agencies, defense contractors, and national nonprofits means demand for customer and constituent support roles remains consistent year-round.
Which District of Columbia cities have the most customer service representative jobs?
The cities with the most customer service representative openings in District of Columbia are Washington. Washington, D.C. itself drives the vast majority of demand, anchored by federal agencies, large government contractors like Leidos and Booz Allen Hamilton, and major financial institutions, while nearby areas benefit from the broader National Capital Region's dense employer concentration.
Are there remote customer service representative jobs in District of Columbia?
Yes, and more than most fields. About 0% of customer service representative openings tied to District of Columbia are remote or hybrid as of July 2026, reflecting how well-suited desk-based support work is to distributed arrangements. Government contractor client support and financial services account management roles are the most frequently posted as remote or hybrid positions in the D.C. market.
How can I get hired as a customer service representative in District of Columbia with little or no experience?
The most realistic entry point is applying to associate or tier-one support roles at federal contractors or large call center operations in the National Capital Region, where structured onboarding programs are common. Employers like Maximus Federal Services and SAIC regularly hire entry-level customer support associates and provide paid training. Lateral moves from retail, hospitality, or administrative assistant roles translate well. Earning a basic customer service certification and demonstrating familiarity with Microsoft Office or a CRM tool gives applicants a clear edge over candidates with no formal credentials.
Where can I find and apply to customer service representative jobs in District of Columbia?
You can find and apply to customer service representative jobs in District of Columbia on Migrate Mate, which lists current openings across the region. Search the listings to find roles that match your experience level and preferred work arrangement, then apply directly to the ones that fit.
See All 10 Customer Service Representative Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
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