Customer Success Agent Jobs in District of Columbia
Customer Success Agent jobs in District of Columbia concentrate in federal contracting, association management, and technology sectors, with demand at every level from entry-level account support to senior customer success managers. Most hiring activity centers on Washington, D.C. proper, where major employers such as Salesforce, Booz Allen Hamilton, and Leidos maintain substantial operations and regularly bring on customer success professionals. The most sought-after specialties in the District include SaaS platform support, government client onboarding, and stakeholder engagement for membership-based organizations. Find a role that fits below and apply directly.
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We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.
Job Title: Senior Customer Success Manager
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote - US-based
Target OTE: $115 -125K annual OTE
Responsibilities:
- Manage and grow relationships with a portfolio of large and complex accounts by acting as the customer’s strategic business advisor
- Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
- Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
- Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
- Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
- Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
- Ensure customer satisfaction by proactively addressing any issues or concerns
- Collaborate with sales and other teams to drive revenue growth
- Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
- Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
- Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events
Qualifications:
- Minimum of 7 years proven experience in customer success or account management
- Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth opportunities
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to work independently and manage a large portfolio of large accounts
- Bachelor's degree or equivalent experience in a related field
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.
Job Title: Senior Customer Success Manager
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote - US-based
Target OTE: $115 -125K annual OTE
Responsibilities:
- Manage and grow relationships with a portfolio of large and complex accounts by acting as the customer’s strategic business advisor
- Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
- Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
- Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
- Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
- Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
- Ensure customer satisfaction by proactively addressing any issues or concerns
- Collaborate with sales and other teams to drive revenue growth
- Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
- Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
- Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events
Qualifications:
- Minimum of 7 years proven experience in customer success or account management
- Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth opportunities
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to work independently and manage a large portfolio of large accounts
- Bachelor's degree or equivalent experience in a related field
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
See All 32 Customer Success Agent Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find Customer Success Agent JobsCustomer Success Agent Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Customer Success Agent Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What District of Columbia Employers Look For
The qualifications that appear most often in customer success agent jobs across District of Columbia.
- Bachelor's degree in business, communications, or a related field strongly preferred
- Demonstrated experience managing client relationships and resolving account issues
- Proficiency with CRM platforms such as Salesforce or HubSpot required
- Strong written and verbal communication skills for government or nonprofit client environments
- Ability to obtain and maintain a federal security clearance if the role requires it
- Familiarity with customer success metrics including retention rates and net promoter scores
Customer Success Agent Jobs in District of Columbia: Frequently Asked Questions
How do you become a customer success agent in District of Columbia?
Becoming a customer success agent in District of Columbia typically starts with a bachelor's degree in business, communications, or a related field, though some employers accept equivalent experience. The role carries no state-issued license requirement in D.C. Hiring managers in the District strongly favor candidates with CRM experience and backgrounds in federal contracting or technology, and many employers expect familiarity with government procurement environments and compliance-driven client communication.
Which companies hire customer success agents in District of Columbia?
Employers hiring customer success agents in District of Columbia right now include Nitra, EAB, and Okta, based on current listings on Migrate Mate as of July 2026. The District's concentration of federal contractors, technology firms, and major associations means customer success roles here often involve government agency clients or large membership-based organizations.
Which District of Columbia cities have the most customer success agent jobs?
The cities with the most customer success agent openings in District of Columbia are Washington. Washington, D.C. itself drives the bulk of demand, anchored by a dense cluster of federal contractors, tech companies, and national associations that rely on dedicated customer success teams to manage complex government and institutional accounts.
Are there remote customer success agent jobs in District of Columbia?
Yes, and more than most fields. About 95% of customer success agent openings tied to District of Columbia are remote or hybrid as of July 2026, reflecting the desk-based and communication-driven nature of the work. Roles focused on SaaS onboarding, software platform support, and digital account management tend to offer the most remote flexibility among District of Columbia listings.
How can I get hired as a customer success agent in District of Columbia with little or no experience?
The most realistic entry path is moving into customer success from a closely related role such as help desk support, sales development, or account coordinator. Large District employers including federal contractors and technology companies often post associate customer success or client support positions that do not require prior experience in the title itself. Building familiarity with a major CRM platform and earning a Salesforce or HubSpot certification gives candidates in D.C. a concrete credential edge over peers who lack formal experience.
Where can I find and apply to customer success agent jobs in District of Columbia?
You can find and apply to customer success agent jobs in District of Columbia on Migrate Mate, which lists current openings across the District. Search the available roles, find the ones that match your background and goals, and apply directly to the employers posting them.
See All 32 Customer Success Agent Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find Customer Success Agent Jobs