Customer Success Representative Jobs in District of Columbia
Customer Success Representative jobs in District of Columbia concentrate heavily in government contracting, technology, policy-focused nonprofits, and professional associations, with demand at every level from entry-level account coordinators to senior customer success managers. Washington, D.C. is the primary hiring hub, with additional opportunities in nearby Northern Virginia and the Maryland suburbs, where employers like Booz Allen Hamilton, Salesforce, and ICF regularly bring on customer success talent. The most sought-after specialties include SaaS platform onboarding, federal client relationship management, and member services for trade associations and advocacy organizations. Find a role that fits below and apply directly.
Find JobsOverview
Open roles11
Top employerDeloitte
Top cityWashington, DC
Work type60% Remote
Top credentialBachelor's degree
Companies hiring11
Showing 5 of 11+ Customer Success Representative jobs
Customer Success Manager
We won't show you this job again
Added 3d ago
Critical Start
Customer Success Manager
Washington, District of Columbia
Added 3d ago
Customer Success Engineer
We won't show you this job again
Added 6d ago
Manifest
Customer Success Engineer
Washington, District of Columbia
Added 6d ago
Customer Success Manager
We won't show you this job again
Added 6d ago
Quantum Sky
Customer Success Manager
Washington, District of Columbia
Added 6d ago
Customer Success Manager, Marketing Cloud Next (Public Sector)
We won't show you this job again
Added 1w ago
Salesforce
Customer Success Manager, Marketing Cloud Next (Public Sector)
Washington, District of Columbia
Added 1w ago
Customer Success Consultant - Secret Cleared
We won't show you this job again
Added 3w ago
Deloitte
Customer Success Consultant - Secret Cleared
Washington, District of Columbia
Added 3w ago
Added 3d ago
Customer Success Manager
Critical Start·Washington, District of Columbia
Job functions:
$80k - $110k/yr
201-500 employees
Job Description
Who We Are:
We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT. This means we cut through the noise, investigate real threats, and take trusted, SLA-backed action—all powered by the brightest minds and the latest AI. Since 2012, we've been helping organizations outpace evolving attacks with faster response, fewer escalations, and measurable risk reduction.
Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customer’s trust.
If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us!
Who You Are:
Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.
Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?
What does our Compensation and Benefits package entail?
Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mental and Physical Requirements
It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.
Physical:
Mental:
For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).
Compensation:
Additional Compensation:
This role is not eligible for additional or other forms of compensation.
Employment Benefits:
Application Deadline:
How to Apply:
#LI-Remote
Ready to make a real impact in cybersecurity? At Critical Start, we're not just protecting organizations; we're redefining how it's done. We're a team united by an inspiring purpose: to stop breaches, simplify security, and shape the future of cyber defense. If you're passionate about cutting-edge technology, thrive in a collaborative environment, and want your work to truly matter, you've found your home.
We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT. This means we cut through the noise, investigate real threats, and take trusted, SLA-backed action—all powered by the brightest minds and the latest AI. Since 2012, we've been helping organizations outpace evolving attacks with faster response, fewer escalations, and measurable risk reduction.
Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customer’s trust.
If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us!
We are looking for an experienced Customer Success Manager to join our team! The ideal candidate is customer-focused, detail-oriented, and passionate about delivering exceptional service. With strong communication and organizational skills, you will guide customers through their post-sales journey, ensuring they achieve their desired outcomes and receive ongoing value from our solutions.
What You Will Be Doing?:
- Delivering Customer Value: Work closely with customers to help them achieve their goals, ensuring they see value in our solutions throughout their lifecycle. Build strong relationships by understanding customer needs and showcasing success stories.
Customer Engagement: Conduct regular reviews, including Quarterly Business Reviews (QBRs), to highlight measurable results, ROI, and alignment with customer objectives. Maintain proactive communication to address customer challenges and identify areas for improvement.
Risk Management: Monitor customer satisfaction and identify potential risks to their success. Implement strategies to mitigate risks and resolve escalations effectively.
Cross-Functional Collaboration: Partner with internal teams, such as Product, Marketing, and Security Operations, to incorporate customer feedback and improve service offerings. Support process improvements and share best practices to enhance the overall customer experience.
Special Projects: Participate in initiatives that improve team efficiency and contribute to knowledge-sharing across the organization.
Required Qualifications:
- 5+ years of experience in customer success, account management, or a related role.
- Proven ability to manage multiple customer accounts with a focus on retention and measurable outcomes.
- Strong communication and presentation skills, both written and verbal.
- Experience with customer success tools like Gainsight or Salesforce.
- Problem-solving and project management skills with a proactive approach to customer challenges.
- Ability to collaborate across teams and escalate issues effectively when necessary.
Desired Qualifications:
- Experience in a similar role within the cybersecurity, SaaS, or technology industries.
Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.
Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.
Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?
What does our Compensation and Benefits package entail?
- Competitive salary with bonus potential
- Comprehensive health benefits with generous employer contributions for medical, dental, and vision
- Additional Ancillary Benefits offered at 100% employee contribution
- Unlimited PTO (Paid Time Off) policy
- Paid Parental and Military Leave
- Dental and Vision Plan
- Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage
- Additional Voluntary Life Insurance coverage
- 401(k) Plan with Matching Program
- Mines Employee Assistance Program
- Monthly Wellness Initiatives
- Optional Pet Benefits Discount Plan
We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience.
Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mental and Physical Requirements
It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.
Physical:
- Stationary position for extended periods of time.
- Constantly operate a computer.
- Occasionally you may be required to move equipment or other items up to 20 lbs.
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Mental:
- Must be able to apply established protocols in a timely manner.
- Make timely decisions in the context of workflow.
- Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.
- Ability to work effectively and efficiently in high stress situations.
- Ability to simultaneously address multiple complex problems.
For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).
Compensation:
The total compensation range (base) being offered for this role is [$80,000 - $110,000 USD].
Additional Compensation:
This role is not eligible for additional or other forms of compensation.
Employment Benefits:
Comprehensive health benefits with generous employer contributions for medical, dental, and vision, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program.
Application Deadline:
The application deadline for this position is November 20, 2026.
How to Apply:
Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/
#LI-Remote
#LI-CV1
Critical Start
Customer Success Manager
Washington, District of Columbia
Added 3d ago201-500 employees
Job functions:
$80k - $110k/yr
Job Description
Who We Are:
We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT. This means we cut through the noise, investigate real threats, and take trusted, SLA-backed action—all powered by the brightest minds and the latest AI. Since 2012, we've been helping organizations outpace evolving attacks with faster response, fewer escalations, and measurable risk reduction.
Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customer’s trust.
If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us!
Who You Are:
Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.
Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?
What does our Compensation and Benefits package entail?
Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mental and Physical Requirements
It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.
Physical:
Mental:
For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).
Compensation:
Additional Compensation:
This role is not eligible for additional or other forms of compensation.
Employment Benefits:
Application Deadline:
How to Apply:
#LI-Remote
Ready to make a real impact in cybersecurity? At Critical Start, we're not just protecting organizations; we're redefining how it's done. We're a team united by an inspiring purpose: to stop breaches, simplify security, and shape the future of cyber defense. If you're passionate about cutting-edge technology, thrive in a collaborative environment, and want your work to truly matter, you've found your home.
We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT. This means we cut through the noise, investigate real threats, and take trusted, SLA-backed action—all powered by the brightest minds and the latest AI. Since 2012, we've been helping organizations outpace evolving attacks with faster response, fewer escalations, and measurable risk reduction.
Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customer’s trust.
If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us!
We are looking for an experienced Customer Success Manager to join our team! The ideal candidate is customer-focused, detail-oriented, and passionate about delivering exceptional service. With strong communication and organizational skills, you will guide customers through their post-sales journey, ensuring they achieve their desired outcomes and receive ongoing value from our solutions.
What You Will Be Doing?:
- Delivering Customer Value: Work closely with customers to help them achieve their goals, ensuring they see value in our solutions throughout their lifecycle. Build strong relationships by understanding customer needs and showcasing success stories.
Customer Engagement: Conduct regular reviews, including Quarterly Business Reviews (QBRs), to highlight measurable results, ROI, and alignment with customer objectives. Maintain proactive communication to address customer challenges and identify areas for improvement.
Risk Management: Monitor customer satisfaction and identify potential risks to their success. Implement strategies to mitigate risks and resolve escalations effectively.
Cross-Functional Collaboration: Partner with internal teams, such as Product, Marketing, and Security Operations, to incorporate customer feedback and improve service offerings. Support process improvements and share best practices to enhance the overall customer experience.
Special Projects: Participate in initiatives that improve team efficiency and contribute to knowledge-sharing across the organization.
Required Qualifications:
- 5+ years of experience in customer success, account management, or a related role.
- Proven ability to manage multiple customer accounts with a focus on retention and measurable outcomes.
- Strong communication and presentation skills, both written and verbal.
- Experience with customer success tools like Gainsight or Salesforce.
- Problem-solving and project management skills with a proactive approach to customer challenges.
- Ability to collaborate across teams and escalate issues effectively when necessary.
Desired Qualifications:
- Experience in a similar role within the cybersecurity, SaaS, or technology industries.
Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.
Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.
Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?
What does our Compensation and Benefits package entail?
- Competitive salary with bonus potential
- Comprehensive health benefits with generous employer contributions for medical, dental, and vision
- Additional Ancillary Benefits offered at 100% employee contribution
- Unlimited PTO (Paid Time Off) policy
- Paid Parental and Military Leave
- Dental and Vision Plan
- Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage
- Additional Voluntary Life Insurance coverage
- 401(k) Plan with Matching Program
- Mines Employee Assistance Program
- Monthly Wellness Initiatives
- Optional Pet Benefits Discount Plan
We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience.
Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mental and Physical Requirements
It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.
Physical:
- Stationary position for extended periods of time.
- Constantly operate a computer.
- Occasionally you may be required to move equipment or other items up to 20 lbs.
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Mental:
- Must be able to apply established protocols in a timely manner.
- Make timely decisions in the context of workflow.
- Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.
- Ability to work effectively and efficiently in high stress situations.
- Ability to simultaneously address multiple complex problems.
For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).
Compensation:
The total compensation range (base) being offered for this role is [$80,000 - $110,000 USD].
Additional Compensation:
This role is not eligible for additional or other forms of compensation.
Employment Benefits:
Comprehensive health benefits with generous employer contributions for medical, dental, and vision, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program.
Application Deadline:
The application deadline for this position is November 20, 2026.
How to Apply:
Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/
#LI-Remote
#LI-CV1
See All 11 Customer Success Representative Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Customer Success Representative Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
What District of Columbia Employers Look For
The qualifications that appear most often in customer success representative jobs across District of Columbia.
- Bachelor's degree in business, communications, or a related field required
- One to three years of customer-facing account management or support experience preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly desired
- Strong written and verbal communication skills for a professional D.C. client environment
- Ability to manage multiple stakeholder relationships across government or enterprise accounts
- Experience with onboarding, renewals, or upselling in a B2B or SaaS environment
Customer Success Representative Jobs in District of Columbia: Frequently Asked Questions
How do you become a customer success representative in District of Columbia?
Customer success representative roles in D.C. do not require a state-issued license, so the path runs through education and demonstrated account management experience. Most employers expect a bachelor's degree, with business, communications, or marketing being common fields of study. D.C.'s concentration of tech firms, government contractors, and associations means candidates who develop familiarity with federal procurement cycles, SaaS tools, or membership-based organizations have a clear advantage in the local hiring market.
Which companies hire customer success representatives in District of Columbia?
Employers hiring customer success representatives in District of Columbia right now include Deloitte, Manifest, and Trellint, based on current listings on Migrate Mate as of November 2026. D.C.'s dense ecosystem of technology companies, consulting firms, and national associations means hiring stays active across both commercial and mission-driven organizations throughout the year.
Which District of Columbia cities have the most customer success representative jobs?
Washington account for the largest share of customer success representative openings in District of Columbia. Washington, D.C. itself drives the majority of demand given its concentration of technology companies, federal contractors, and headquarters for national nonprofits and trade associations, while nearby suburban corridors attract openings tied to major consulting and SaaS employers that have established regional offices there.
Are there remote customer success representative jobs in District of Columbia?
Yes, and more than most fields. About 100% of customer success representative openings tied to District of Columbia are remote or hybrid as of November 2026, reflecting how central digital communication and CRM tools have become to the role. Client onboarding, renewal conversations, and account reviews are all well-suited to remote delivery, making this one of the more flexible positions in the D.C. professional market.
How can I get hired as a customer success representative in District of Columbia with little or no experience?
The most realistic entry path is moving laterally from a customer-facing support, inside sales, or account coordinator role at a D.C.-area technology company, consulting firm, or association management organization. Employers like Booz Allen Hamilton, Salesforce, and mid-size SaaS firms operating out of the NoMa and Capitol Riverfront corridors regularly hire associate customer success roles that train up from adjacent positions. A Salesforce Administrator certification or similar CRM credential noticeably strengthens applications for candidates without direct customer success experience.
Where can I find and apply to customer success representative jobs in District of Columbia?
You can find and apply to customer success representative jobs in District of Columbia on Migrate Mate, which lists current openings across Washington, D.C. and the surrounding metro area. Search the listings for roles that match your experience level and specialization, then apply directly to the ones that fit.
See All 11 Customer Success Representative Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
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