Customer Success Representative Jobs in District of Columbia
Customer Success Representative jobs in District of Columbia concentrate heavily in government contracting, technology, policy-focused nonprofits, and professional associations, with demand at every level from entry-level account coordinators to senior customer success managers. Washington, D.C. is the primary hiring hub, with additional opportunities in nearby Northern Virginia and the Maryland suburbs, where employers like Booz Allen Hamilton, Salesforce, and ICF regularly bring on customer success talent. The most sought-after specialties include SaaS platform onboarding, federal client relationship management, and member services for trade associations and advocacy organizations. Find a role that fits below and apply directly.
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We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.
Job Title: Senior Customer Success Manager
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote - US-based
Target OTE: $115 -125K annual OTE
Responsibilities:
- Manage and grow relationships with a portfolio of large and complex accounts by acting as the customer’s strategic business advisor
- Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
- Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
- Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
- Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
- Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
- Ensure customer satisfaction by proactively addressing any issues or concerns
- Collaborate with sales and other teams to drive revenue growth
- Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
- Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
- Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events
Qualifications:
- Minimum of 7 years proven experience in customer success or account management
- Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth opportunities
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to work independently and manage a large portfolio of large accounts
- Bachelor's degree or equivalent experience in a related field
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.
Job Title: Senior Customer Success Manager
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote - US-based
Target OTE: $115 -125K annual OTE
Responsibilities:
- Manage and grow relationships with a portfolio of large and complex accounts by acting as the customer’s strategic business advisor
- Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
- Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
- Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
- Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
- Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
- Ensure customer satisfaction by proactively addressing any issues or concerns
- Collaborate with sales and other teams to drive revenue growth
- Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
- Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
- Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events
Qualifications:
- Minimum of 7 years proven experience in customer success or account management
- Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth opportunities
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to work independently and manage a large portfolio of large accounts
- Bachelor's degree or equivalent experience in a related field
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
See All 26 Customer Success Representative Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Customer Success Representative Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What District of Columbia Employers Look For
The qualifications that appear most often in customer success representative jobs across District of Columbia.
- Bachelor's degree in business, communications, or a related field required
- One to three years of customer-facing account management or support experience preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly desired
- Strong written and verbal communication skills for a professional D.C. client environment
- Ability to manage multiple stakeholder relationships across government or enterprise accounts
- Experience with onboarding, renewals, or upselling in a B2B or SaaS environment
Customer Success Representative Jobs in District of Columbia: Frequently Asked Questions
How do you become a customer success representative in District of Columbia?
Customer success representative roles in D.C. do not require a state-issued license, so the path runs through education and demonstrated account management experience. Most employers expect a bachelor's degree, with business, communications, or marketing being common fields of study. D.C.'s concentration of tech firms, government contractors, and associations means candidates who develop familiarity with federal procurement cycles, SaaS tools, or membership-based organizations have a clear advantage in the local hiring market.
Which companies hire customer success representatives in District of Columbia?
Employers hiring customer success representatives in District of Columbia right now include Nitra, Okta, and Salesforce, based on current listings on Migrate Mate as of July 2026. D.C.'s dense ecosystem of technology companies, consulting firms, and national associations means hiring stays active across both commercial and mission-driven organizations throughout the year.
Which District of Columbia cities have the most customer success representative jobs?
Washington account for the largest share of customer success representative openings in District of Columbia. Washington, D.C. itself drives the majority of demand given its concentration of technology companies, federal contractors, and headquarters for national nonprofits and trade associations, while nearby suburban corridors attract openings tied to major consulting and SaaS employers that have established regional offices there.
Are there remote customer success representative jobs in District of Columbia?
Yes, and more than most fields. About 95% of customer success representative openings tied to District of Columbia are remote or hybrid as of July 2026, reflecting how central digital communication and CRM tools have become to the role. Client onboarding, renewal conversations, and account reviews are all well-suited to remote delivery, making this one of the more flexible positions in the D.C. professional market.
How can I get hired as a customer success representative in District of Columbia with little or no experience?
The most realistic entry path is moving laterally from a customer-facing support, inside sales, or account coordinator role at a D.C.-area technology company, consulting firm, or association management organization. Employers like Booz Allen Hamilton, Salesforce, and mid-size SaaS firms operating out of the NoMa and Capitol Riverfront corridors regularly hire associate customer success roles that train up from adjacent positions. A Salesforce Administrator certification or similar CRM credential noticeably strengthens applications for candidates without direct customer success experience.
Where can I find and apply to customer success representative jobs in District of Columbia?
You can find and apply to customer success representative jobs in District of Columbia on Migrate Mate, which lists current openings across Washington, D.C. and the surrounding metro area. Search the listings for roles that match your experience level and specialization, then apply directly to the ones that fit.
See All 26 Customer Success Representative Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
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