Customer Success Professional Jobs in District of Columbia
Customer Success Professional jobs in District of Columbia are concentrated in a competitive, high-demand market driven by the region's dense presence of federal contractors, technology firms, associations, and policy-focused organizations. Most hiring happens across Washington D.C., Bethesda, and Arlington, with established employers such as Salesforce, Booz Allen Hamilton, and ICF International consistently seeking customer success talent. The most in-demand specialties include SaaS account management, government client success, and enterprise onboarding. Find a role that fits below and apply directly.
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We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.
Job Title: Senior Customer Success Manager
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote - US-based
Target OTE: $115 -125K annual OTE
Responsibilities:
- Manage and grow relationships with a portfolio of large and complex accounts by acting as the customer’s strategic business advisor
- Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
- Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
- Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
- Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
- Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
- Ensure customer satisfaction by proactively addressing any issues or concerns
- Collaborate with sales and other teams to drive revenue growth
- Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
- Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
- Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events
Qualifications:
- Minimum of 7 years proven experience in customer success or account management
- Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth opportunities
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to work independently and manage a large portfolio of large accounts
- Bachelor's degree or equivalent experience in a related field
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.
Job Title: Senior Customer Success Manager
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote - US-based
Target OTE: $115 -125K annual OTE
Responsibilities:
- Manage and grow relationships with a portfolio of large and complex accounts by acting as the customer’s strategic business advisor
- Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
- Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
- Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
- Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
- Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
- Ensure customer satisfaction by proactively addressing any issues or concerns
- Collaborate with sales and other teams to drive revenue growth
- Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
- Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
- Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events
Qualifications:
- Minimum of 7 years proven experience in customer success or account management
- Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth opportunities
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to work independently and manage a large portfolio of large accounts
- Bachelor's degree or equivalent experience in a related field
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
See All 32 Customer Success Professional Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find JobsCustomer Success Professional Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Customer Success Professional Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What District of Columbia Employers Look For
The qualifications that appear most often in customer success professional jobs across District of Columbia.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience managing B2B or government client relationships
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to drive product adoption and reduce customer churn
- Strong written and verbal communication skills for executive-level stakeholders
- Experience working with federal agencies or government-adjacent technology clients preferred
Customer Success Professional Jobs in District of Columbia: Frequently Asked Questions
How do you become a customer success professional in District of Columbia?
Customer success professionals in District of Columbia typically need a bachelor's degree in business, communications, or a related field, along with experience in client-facing roles. No state-issued license is required. Most D.C.-area employers expect familiarity with enterprise software and government procurement environments. Certifications such as the Certified Customer Success Manager credential are increasingly valued by contractors and technology firms operating in the federal market.
Which companies hire customer success professionals in District of Columbia?
District of Columbia customer success professional roles are posted by Nitra, EAB, and Okta and others right now, based on current listings on Migrate Mate as of July 2026. The D.C. market is especially active among federal contractors and SaaS companies serving government and nonprofit clients.
Which District of Columbia cities have the most customer success professional jobs?
Washington lead in customer success professional openings across the District of Columbia area. Washington D.C. anchors demand through its concentration of federal contractors, trade associations, and technology companies, while Bethesda and Arlington attract roles tied to defense contractors and health-focused organizations headquartered in the inner suburbs.
Are there remote customer success professional jobs in District of Columbia?
Yes, and more than most fields. About 95% of customer success professional openings tied to District of Columbia are remote or hybrid as of July 2026, reflecting how well-suited the role is for distributed work. Account management, onboarding, and renewal functions are the parts most commonly performed remotely, particularly at technology and SaaS employers.
How can I get hired as a customer success professional in District of Columbia with little or no experience?
The most realistic entry path is moving into customer success from an adjacent role such as account coordinator, help desk specialist, or sales development representative. D.C.-area technology firms and federal contractors often hire associate customer success managers and train them internally. Building experience with CRM tools and earning a foundational customer success certification strengthens applications significantly for candidates without direct experience in the function.
Where can I find and apply to customer success professional jobs in District of Columbia?
You can find and apply to customer success professional jobs in District of Columbia on Migrate Mate, which lists current D.C.-area openings. Find the roles that fit your background and apply directly to the ones that match.
See All 32 Customer Success Professional Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
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