Customer Success Jobs in District of Columbia
Customer success jobs in District of Columbia concentrate heavily in federal contracting, association management, technology platforms, and nonprofit sectors, with demand at every level from associate customer success manager to senior director of client success. The most active hiring is in Washington, DC proper, where employers like Salesforce, Booz Allen Hamilton, and ICF International maintain significant operations. The most in-demand specialties are SaaS onboarding, government client management, and enterprise account retention. Scan the live roles below and apply to whichever ones fit.
Find Customer Success JobsOverview
Open roles10
Top employerNitra
Top cityWashington, DC
Work type60% Hybrid
Top credentialBachelor's degree
Companies hiring8
Showing 4 of 10+ Customer Success jobs
Associate Customer Success Manager
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New 23h ago
Nitra
Associate Customer Success Manager
Washington, District of Columbia
New 23h ago
Associate Director, Strategic Customer Success
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Added 1d ago
EAB
Associate Director, Strategic Customer Success
Washington, District of Columbia
Added 1d ago
Customer Success Associate III
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Added 1w ago
Trellint
Customer Success Associate III
Washington, District of Columbia
Added 1w ago
Senior Manager, Customer Success - West
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Added 1w ago
Sprinklr
Senior Manager, Customer Success - West
Washington, District of Columbia
Added 1w ago
New 23h ago
Associate Customer Success Manager
Nitra·Washington, District of Columbia
Job functions:
$50k - $55k/yr
Hybrid
Bachelor's degree
Job Description
Who we are:
Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.
We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.
If you want comfort, this isn’t the place.
If you want impact, ownership, and the chance to help build a generational fintech company, welcome.
Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.
Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
What we're looking for: A charismatic and outgoing Associate Customer Success Manager with 1-3 years of experience who is comfortable working directly with customers over the phone. You will be a primary point of contact for doctors, office managers, and practice admins, helping answer questions, resolve issues, and drive engagement with Nitra. We’re looking for a high-achieving, goal-oriented individual who is not afraid to pick up the phone, proactively reach out to inactive customers, and turn customer conversations into clear, actionable next steps.
Your responsibilities will include:
- Serve as a primary point of contact for customers, handling inbound support questions and helping resolve day-to-day issues
- Manage a high volume of customer interactions across phone, SMS, and email
- Help customers understand and get the most value from Nitra’s products and services
- Proactively reach out to inactive and non-spending customers to drive re-engagement and usage
- Identify customer issues or barriers to usage and work to resolve them quickly
- Follow up with customers on open questions, requests, and next steps to ensure issues are fully resolved
- Track customer activity and use data to identify accounts that may need additional outreach or support
- Partner with internal teams including Sales, Product, Operations, and Support to resolve customer issues and improve the customer experience
- Learn and apply repeatable customer engagement and reactivation playbooks as the team scales
- Operate with a high level of urgency and ownership in a fast-paced environment
You have:
- 1–3 years of professional experience in a customer-facing, sales, account management, customer success, or support role
- Bachelor’s degree or equivalent
- Comfortable speaking with customers over the phone and handling a high volume of interactions
- Strong communication skills, both written and verbal
- Comfortable with outbound outreach and proactively contacting customers who are inactive or not using the product
- Strong problem-solving skills and the ability to quickly understand customer issues and determine next steps
- Organized and detail-oriented, with the ability to manage multiple customer requests and follow-ups at once
- Data-driven and comfortable working with systems, workflows, and customer activity data
- Ambitious, resourceful, and eager to take on increasing responsibility
- Comfortable working in a fast-paced, early-stage environment where processes are still being built
What we offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
The base salary range for this full-time position is $50,000 - $55,000 + commission + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations. Within the range, individual pay is determined by work location, skills, experience, and relevant training. Please note that the compensation details listed reflect the base salary only.
Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.
Nitra
Associate Customer Success Manager
Washington, District of Columbia
New 23h ago
Job functions:
$50k - $55k/yr
Hybrid
Bachelor's degree
Job Description
Who we are:
Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.
We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.
If you want comfort, this isn’t the place.
If you want impact, ownership, and the chance to help build a generational fintech company, welcome.
Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.
Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
What we're looking for: A charismatic and outgoing Associate Customer Success Manager with 1-3 years of experience who is comfortable working directly with customers over the phone. You will be a primary point of contact for doctors, office managers, and practice admins, helping answer questions, resolve issues, and drive engagement with Nitra. We’re looking for a high-achieving, goal-oriented individual who is not afraid to pick up the phone, proactively reach out to inactive customers, and turn customer conversations into clear, actionable next steps.
Your responsibilities will include:
- Serve as a primary point of contact for customers, handling inbound support questions and helping resolve day-to-day issues
- Manage a high volume of customer interactions across phone, SMS, and email
- Help customers understand and get the most value from Nitra’s products and services
- Proactively reach out to inactive and non-spending customers to drive re-engagement and usage
- Identify customer issues or barriers to usage and work to resolve them quickly
- Follow up with customers on open questions, requests, and next steps to ensure issues are fully resolved
- Track customer activity and use data to identify accounts that may need additional outreach or support
- Partner with internal teams including Sales, Product, Operations, and Support to resolve customer issues and improve the customer experience
- Learn and apply repeatable customer engagement and reactivation playbooks as the team scales
- Operate with a high level of urgency and ownership in a fast-paced environment
You have:
- 1–3 years of professional experience in a customer-facing, sales, account management, customer success, or support role
- Bachelor’s degree or equivalent
- Comfortable speaking with customers over the phone and handling a high volume of interactions
- Strong communication skills, both written and verbal
- Comfortable with outbound outreach and proactively contacting customers who are inactive or not using the product
- Strong problem-solving skills and the ability to quickly understand customer issues and determine next steps
- Organized and detail-oriented, with the ability to manage multiple customer requests and follow-ups at once
- Data-driven and comfortable working with systems, workflows, and customer activity data
- Ambitious, resourceful, and eager to take on increasing responsibility
- Comfortable working in a fast-paced, early-stage environment where processes are still being built
What we offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
The base salary range for this full-time position is $50,000 - $55,000 + commission + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations. Within the range, individual pay is determined by work location, skills, experience, and relevant training. Please note that the compensation details listed reflect the base salary only.
Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.
See All 10 Customer Success Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Customer Success Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
What District of Columbia Employers Look For
The qualifications that appear most often in customer success jobs across District of Columbia.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of customer success or account management experience preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Demonstrated ability to manage multiple client accounts and competing priorities
- Strong written and verbal communication skills for client-facing interactions
- Experience with SaaS products or technology platforms in a B2B environment
Customer Success Jobs in District of Columbia: Frequently Asked Questions
How do you become a customer success in District of Columbia?
Most customer success roles in District of Columbia do not require a state-issued license, but a bachelor's degree in business, communications, or a related field is the standard entry point. Many DC-area employers in federal contracting and technology prioritize candidates with experience using enterprise CRM platforms. A Certified Customer Success Manager credential from the Customer Success Association can strengthen a candidacy, and DC's dense association and SaaS ecosystem offers clear pathways for candidates who build relevant product knowledge early.
Which companies hire customer successs in District of Columbia?
Companies currently hiring customer successs in District of Columbia include Nitra, EAB, and Citian, per current listings on Migrate Mate as of September 2026. DC's concentration of federal contractors, technology firms, and national associations makes it one of the more active markets for enterprise-focused customer success roles on the East Coast.
Which District of Columbia cities have the most customer success jobs?
Washington account for the most customer success openings in District of Columbia. Washington, DC dominates the distribution because of its dense concentration of SaaS companies, federal contractors, and national trade associations, while nearby areas benefit from major technology and consulting employers that maintain suburban campuses and regional offices throughout the metro.
Are there remote customer success jobs in District of Columbia?
Yes, and more than most fields. About 100% of customer success openings tied to District of Columbia are remote or hybrid as of September 2026, reflecting the desk-based and communication-driven nature of the role. Enterprise onboarding, renewal management, and digital product support positions are the most consistently available in remote or hybrid formats across DC-area employers.
How can I get hired as a customer success in District of Columbia with little or no experience?
The most realistic entry path in DC is moving from a closely adjacent role such as sales development, technical support, or project coordination into a junior customer success associate position. Large federal IT contractors and SaaS firms operating in the DC area frequently post associate-level or coordinator roles that do not require prior CSM experience. Building familiarity with a major CRM platform and earning a Certified Customer Success Manager credential signals readiness to DC employers who otherwise require demonstrated client-facing experience.
Where can I find and apply to customer success jobs in District of Columbia?
You can find and apply to customer success jobs in District of Columbia on Migrate Mate, which lists current openings across the DC metro and surrounding area. Search the available roles, identify the ones that match your background and target employers, and apply directly to the positions that fit.
See All 10 Customer Success Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
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