Customer Success Jobs in District of Columbia
Customer success jobs in District of Columbia concentrate heavily in federal contracting, association management, technology platforms, and nonprofit sectors, with demand at every level from associate customer success manager to senior director of client success. The most active hiring is in Washington, DC proper, where employers like Salesforce, Booz Allen Hamilton, and ICF International maintain significant operations. The most in-demand specialties are SaaS onboarding, government client management, and enterprise account retention. Scan the live roles below and apply to whichever ones fit.
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We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.
Job Title: Senior Customer Success Manager
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote - US-based
Target OTE: $115 -125K annual OTE
Responsibilities:
- Manage and grow relationships with a portfolio of large and complex accounts by acting as the customer’s strategic business advisor
- Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
- Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
- Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
- Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
- Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
- Ensure customer satisfaction by proactively addressing any issues or concerns
- Collaborate with sales and other teams to drive revenue growth
- Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
- Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
- Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events
Qualifications:
- Minimum of 7 years proven experience in customer success or account management
- Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth opportunities
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to work independently and manage a large portfolio of large accounts
- Bachelor's degree or equivalent experience in a related field
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.
Job Title: Senior Customer Success Manager
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote - US-based
Target OTE: $115 -125K annual OTE
Responsibilities:
- Manage and grow relationships with a portfolio of large and complex accounts by acting as the customer’s strategic business advisor
- Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
- Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
- Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
- Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
- Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
- Ensure customer satisfaction by proactively addressing any issues or concerns
- Collaborate with sales and other teams to drive revenue growth
- Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
- Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
- Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events
Qualifications:
- Minimum of 7 years proven experience in customer success or account management
- Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth opportunities
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to work independently and manage a large portfolio of large accounts
- Bachelor's degree or equivalent experience in a related field
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
See All 27 Customer Success Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Customer Success Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What District of Columbia Employers Look For
The qualifications that appear most often in customer success jobs across District of Columbia.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of customer success or account management experience preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Demonstrated ability to manage multiple client accounts and competing priorities
- Strong written and verbal communication skills for client-facing interactions
- Experience with SaaS products or technology platforms in a B2B environment
Customer Success Jobs in District of Columbia: Frequently Asked Questions
How do you become a customer success in District of Columbia?
Most customer success roles in District of Columbia do not require a state-issued license, but a bachelor's degree in business, communications, or a related field is the standard entry point. Many DC-area employers in federal contracting and technology prioritize candidates with experience using enterprise CRM platforms. A Certified Customer Success Manager credential from the Customer Success Association can strengthen a candidacy, and DC's dense association and SaaS ecosystem offers clear pathways for candidates who build relevant product knowledge early.
Which companies hire customer successs in District of Columbia?
Companies currently hiring customer successs in District of Columbia include Nitra, Okta, and Salesforce, per current listings on Migrate Mate as of July 2026. DC's concentration of federal contractors, technology firms, and national associations makes it one of the more active markets for enterprise-focused customer success roles on the East Coast.
Which District of Columbia cities have the most customer success jobs?
Washington account for the most customer success openings in District of Columbia. Washington, DC dominates the distribution because of its dense concentration of SaaS companies, federal contractors, and national trade associations, while nearby areas benefit from major technology and consulting employers that maintain suburban campuses and regional offices throughout the metro.
Are there remote customer success jobs in District of Columbia?
Yes, and more than most fields. About 95% of customer success openings tied to District of Columbia are remote or hybrid as of July 2026, reflecting the desk-based and communication-driven nature of the role. Enterprise onboarding, renewal management, and digital product support positions are the most consistently available in remote or hybrid formats across DC-area employers.
How can I get hired as a customer success in District of Columbia with little or no experience?
The most realistic entry path in DC is moving from a closely adjacent role such as sales development, technical support, or project coordination into a junior customer success associate position. Large federal IT contractors and SaaS firms operating in the DC area frequently post associate-level or coordinator roles that do not require prior CSM experience. Building familiarity with a major CRM platform and earning a Certified Customer Success Manager credential signals readiness to DC employers who otherwise require demonstrated client-facing experience.
Where can I find and apply to customer success jobs in District of Columbia?
You can find and apply to customer success jobs in District of Columbia on Migrate Mate, which lists current openings across the DC metro and surrounding area. Search the available roles, identify the ones that match your background and target employers, and apply directly to the positions that fit.
See All 27 Customer Success Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find Customer Success Jobs