Customer Success Jobs in Washington, DC
Customer Success jobs in Washington, District of Columbia concentrate in Capitol Hill, the Central Business District, and NoMa, across government technology, associations, and SaaS platforms serving federal clients. Employers hiring right now include Nitra, Okta, and Salesforce. See the openings below and apply to the ones that match your experience.
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We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.
Job Title: Senior Customer Success Manager
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote - US-based
Target OTE: $115 -125K annual OTE
Responsibilities:
- Manage and grow relationships with a portfolio of large and complex accounts by acting as the customer’s strategic business advisor
- Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
- Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
- Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
- Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
- Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
- Ensure customer satisfaction by proactively addressing any issues or concerns
- Collaborate with sales and other teams to drive revenue growth
- Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
- Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
- Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events
Qualifications:
- Minimum of 7 years proven experience in customer success or account management
- Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth opportunities
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to work independently and manage a large portfolio of large accounts
- Bachelor's degree or equivalent experience in a related field
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.
Job Title: Senior Customer Success Manager
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote - US-based
Target OTE: $115 -125K annual OTE
Responsibilities:
- Manage and grow relationships with a portfolio of large and complex accounts by acting as the customer’s strategic business advisor
- Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
- Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
- Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
- Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
- Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
- Ensure customer satisfaction by proactively addressing any issues or concerns
- Collaborate with sales and other teams to drive revenue growth
- Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
- Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
- Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events
Qualifications:
- Minimum of 7 years proven experience in customer success or account management
- Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth opportunities
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to work independently and manage a large portfolio of large accounts
- Bachelor's degree or equivalent experience in a related field
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
See All 27 Customer Success Jobs in Washington
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Find Customer Success JobsCustomer Success Job Market in Washington
Who's Hiring
Top Industries Hiring
- Technology & Software
Customer Success Jobs in Washington: Frequently Asked Questions
How do I get a customer success job in Washington?
Your strongest path in Washington is targeting the city's dense government technology and federal contractor ecosystem, where customer success roles center on onboarding agencies and managing long-term public-sector accounts. Employers in NoMa, the Central Business District, and Rosslyn-Ballston corridor consistently hire for these roles. Experience with complex stakeholder management, government procurement cycles, or SaaS platforms built for regulated industries gives candidates a clear edge here.
Which companies hire customer successs in Washington?
Employers hiring customer successs in Washington right now include Nitra, Okta, and Salesforce, based on current listings on Migrate Mate as of July 2026. Washington's market skews toward technology companies, trade associations, and mission-driven organizations that serve government or policy-adjacent clients.
Are there remote customer success jobs in Washington?
Yes, customer success is among the more remote-compatible roles when work centers on digital platforms and virtual client communication rather than on-site delivery. About 95% of customer success openings tied to Washington are remote or hybrid as of July 2026, reflecting the city's strong SaaS and govtech presence. Account management and onboarding coordination are the functions most commonly offered with location flexibility.
How can I get a customer success job in Washington with little or no experience?
The most realistic entry path in Washington is targeting junior client support or account coordinator roles at govtech firms and trade associations, which regularly hire candidates without deep customer success experience if they demonstrate strong communication and organization skills. Roles like onboarding specialist or support associate at companies serving federal clients offer a practical bridge into full customer success positions. Familiarity with CRM tools and any exposure to government or nonprofit operations strengthens your application significantly in this market.
Which industries hire the most customer successs in Washington?
The sectors hiring the most customer successs in Washington are Technology & Software, based on current listings on Migrate Mate as of July 2026. Washington's unique concentration of federal agencies, policy organizations, and the technology vendors that serve them creates sustained demand for customer success professionals who can navigate complex institutional clients.
Related Jobs in District of Columbia
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