Customer Success Jobs in Texas
Customer success jobs in Texas are concentrated in SaaS, enterprise software, fintech, and healthcare technology, with demand at every level from associate customer success manager to VP of customer success. Austin, Dallas, and Houston are the three largest hiring metros, where companies like Dell Technologies, Oracle, and Salesforce maintain major operations. Retention-focused roles, technical account management, and onboarding specializations see the most consistent openings across the state. See the openings below and apply to the ones that match your experience.
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Showing 4 of 189+ Customer Success jobs
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
See All 189+ Customer Success Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Success Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Retail
- Cybersecurity
- Marketing & Advertising
What Texas Employers Look For
The qualifications that appear most often in customer success jobs across Texas.
- Bachelor's degree in business, communications, or a related field preferred
- Two or more years of experience in customer success, account management, or SaaS support
- Demonstrated ability to manage a portfolio of accounts and drive product adoption
- Proficiency with CRM platforms such as Salesforce, Gainsight, or HubSpot
- Strong written and verbal communication skills for client-facing presentations and reviews
- Experience with data analysis and reporting to track customer health and churn risk
Customer Success Jobs in Texas: Frequently Asked Questions
How do you become a customer success in Texas?
Most customer success roles in Texas require a bachelor's degree and prior experience in account management, SaaS support, or a client-facing role, as there is no state-issued license for the profession. Employers in Austin and Dallas frequently hire candidates with backgrounds in software implementation, technical support, or inside sales. Earning a platform certification such as Gainsight's PulseU credential or completing a HubSpot customer success course strengthens applications considerably in the Texas market.
Which companies hire customer successs in Texas?
Companies currently hiring customer successs in Texas include SpaceX, Braze, and HP, per current listings on Migrate Mate as of November 2026. Texas's concentration of enterprise software firms, fintech companies, and fast-growing SaaS startups means new openings surface regularly across all experience levels.
Which Texas cities have the most customer success jobs?
Austin, Dallas, and Houston have the most customer success openings in Texas. Austin leads because of its dense SaaS and tech startup ecosystem, Dallas draws demand from enterprise software and financial services headquarters, and Houston's energy technology and healthcare IT sectors generate steady openings for customer-facing account roles.
Are there remote customer success jobs in Texas?
Yes, and more than most fields, since customer success work is fundamentally digital and conducted through video calls, email, and platform dashboards rather than on-site visits. About 73% of customer success openings tied to Texas are remote or hybrid as of November 2026, reflecting how widely distributed client bases have normalized flexible arrangements. Renewal management and digital-touch customer success roles are the most consistently remote positions available.
How can I get hired as a customer success in Texas with little or no experience?
The most realistic entry path is moving into a junior or associate customer success manager role from a related position such as technical support specialist, sales development representative, or implementation coordinator. Large Texas employers including Dell Technologies and Oracle regularly post associate-level customer success openings that prioritize communication skills over years of direct experience. Building a Gainsight or Salesforce certification and documenting measurable outcomes from any client-facing role gives candidates in Austin, Dallas, or Houston a concrete edge over unverified applicants.
Where can I find and apply to customer success jobs in Texas?
You can find and apply to customer success jobs in Texas on Migrate Mate, which lists current openings tied to Texas employers. Search by city or role type to find the positions that fit your experience level and preferred work arrangement, then apply directly to the ones that match.
See All 189+ Customer Success Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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