Customer Success Representative Jobs in Florida
Customer Success Representative jobs in Florida are concentrated in Miami, Tampa, and Orlando, where technology companies, financial services firms, and healthcare platforms maintain large customer-facing operations. Employers with lasting hiring needs in the state include Syniverse Technologies, Chewy, and Darden Restaurants, each of which runs sizable customer success teams supporting enterprise accounts, e-commerce clients, and loyalty programs. The most in-demand specialties are SaaS onboarding, account retention, and B2B relationship management, with openings across both entry-level and senior roles. See the openings below and apply to the ones that match your experience.
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Showing 5 of 63+ Customer Success Representative jobs
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
See All 63 Customer Success Representative Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Success Representative Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Technology & Software
What Florida Employers Look For
The qualifications that appear most often in customer success representative jobs across Florida.
- Bachelor's degree in business, communications, or a related field preferred by most Florida employers
- One to three years of experience in customer success, account management, or client services
- Proficiency with CRM platforms such as Salesforce or HubSpot used across Florida's tech and SaaS sector
- Strong written and verbal communication skills for managing accounts and resolving escalations
- Demonstrated ability to analyze customer health metrics and drive retention or upsell outcomes
- Experience coordinating cross-functional teams to deliver onboarding or implementation milestones on time
Customer Success Representative Jobs in Florida: Frequently Asked Questions
How do you become a customer success representative in Florida?
Customer success representatives in Florida do not require a state-issued license or certification to practice. Most employers look for a bachelor's degree in business, communications, or a related discipline, combined with prior experience in a client-facing role such as account management, inside sales, or technical support. Earning a vendor-neutral credential like the Certified Customer Success Manager designation can strengthen your candidacy, and familiarity with CRM tools common in Florida's technology and financial services sectors is frequently required.
Which companies hire customer success representatives in Florida?
Florida customer success representative roles are posted by Worth AI, Compass, and Rippling and others right now, based on current listings on Migrate Mate as of November 2026. Florida's concentration of SaaS companies, insurance carriers, and hospitality technology firms generates steady demand for customer success talent across both its major metros and remote arrangements tied to Florida-based teams.
Which Florida cities have the most customer success representative jobs?
Miami, Orlando, and Tampa have the most customer success representative openings in Florida right now. Miami's role as a regional headquarters for financial technology and Latin American business operations, Tampa's growing base of SaaS and insurance companies, and Orlando's hospitality technology and healthcare platform employers all contribute to high posting volumes in those areas, while any smaller cities on the list typically reflect a single large employer or a suburban campus of a major regional firm.
Are there remote customer success representative jobs in Florida?
Yes, and more than most fields, since customer success work is communication-driven and does not require physical presence. About 77% of customer success representative openings tied to Florida are remote or hybrid as of November 2026, reflecting how readily the role translates to distributed teams. Responsibilities such as onboarding calls, account reviews, and health-score monitoring are especially common in fully remote arrangements, while on-site expectations tend to apply mainly to enterprise or high-touch accounts.
How can I get hired as a customer success representative in Florida with little or no experience?
The most realistic entry path is moving from a support or sales role into customer success. Many Florida-based technology and SaaS companies, including those headquartered in Tampa and Miami, hire associate customer success representatives or onboarding specialists who come from technical support, inside sales, or retail account management backgrounds. Completing a CRM certification, building a portfolio of client communication samples, and targeting companies that advertise structured onboarding programs will give you a clear advantage over candidates without a formal CS background.
Where can I find and apply to customer success representative jobs in Florida?
You can find and apply to customer success representative jobs in Florida on Migrate Mate, which lists current openings from employers across the state. Search the listings to find roles that match your experience level, preferred metro, and work arrangement, then apply directly to the ones that fit.
See All 63 Customer Success Representative Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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