Customer Success Representative Jobs in Florida
Customer Success Representative jobs in Florida are concentrated in Miami, Tampa, and Orlando, where technology companies, financial services firms, and healthcare platforms maintain large customer-facing operations. Employers with lasting hiring needs in the state include Syniverse Technologies, Chewy, and Darden Restaurants, each of which runs sizable customer success teams supporting enterprise accounts, e-commerce clients, and loyalty programs. The most in-demand specialties are SaaS onboarding, account retention, and B2B relationship management, with openings across both entry-level and senior roles. See the openings below and apply to the ones that match your experience.
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Customer Success Representative
Be the Voice That Keeps Our Customers Coming Back
Why This Role Matters
When a new customer signs on with Filtrous, the sale is just the beginning. The real value is built in what happens next: a smooth onboarding, proactive check-ins, and a partner who genuinely understands their lab's needs. As our Customer Success Representative, you'll own the post-sale relationship from onboarding through renewal and expansion. You'll be the reason customers stay, grow, and tell their colleagues about us. In a market where switching suppliers is easy, your work makes Filtrous the partner labs choose to keep.
- Onboard Every New Customer for Success: Guide new accounts through a structured onboarding process within 30–45 days, setting clear goals and ensuring they reach value fast. You'll facilitate seamless handoffs from Sales so momentum is never lost.
- Own Retention and Drive Growth: Maintain a 90%+ retention rate across your portfolio. Lead renewal conversations, identify expansion opportunities, and proactively engage at-risk accounts before problems become cancellations.
- Monitor Customer Health: Track satisfaction scores and customer health metrics weekly using CRM and CSM tools. Spot risks early, escalate when needed, and ensure every account gets the attention it deserves.
- Turn Happy Customers into Advocates: Generate case studies, testimonials, and referrals from satisfied customers each quarter. Collect and relay product feedback to Sales, Marketing, and Product teams to close the loop.
- Manage Accounts Receivable: Track past due customer accounts and follow up to maintain healthy cash flow. Coordinate with internal teams to resolve outstanding balances and keep customers in good standing.
- Place Orders for Customers: Process orders directly when customers request assistance with their purchases. Ensure accurate order entry, confirm product details, and coordinate timing with the operations team.
- Make Service Calls: Conduct proactive outbound calls to check in with customers, surface needs, resolve issues before they escalate, and uncover opportunities to deepen the relationship.
- New customers stall after the sale: With no one owning the handoff from Sales, freshly signed labs can lose momentum during onboarding and never reach the point where the product proves its worth.
- Accounts drift to easy alternatives: Because switching suppliers takes little effort and no one is steering renewals or expansion, customers can quietly lapse or move to a competitor when their contract comes up.
- At-risk accounts spotted too late: Without anyone watching satisfaction and account health week to week, troubled accounts surface only after they have already decided to leave, when it is too late to save them.
- Happy customers go untapped: Satisfied labs are not being turned into case studies, testimonials, or referrals, so the company loses easy proof and word-of-mouth that would win new business.
- Overdue balances tie up cash: Past-due customer accounts are not being chased consistently, which locks up money the business needs and lets otherwise good customers slip out of good standing.
- Achieve 90%+ satisfaction rating on new customer onboarding within 30–45 days
- Maintain 90%+ retention rate across assigned accounts
- Reduce churn in at-risk accounts by 90% through proactive engagement and issue resolution
- Generate case studies, testimonials, or referrals from happy customers each quarter
Why You'll Love It Here
At Filtrous, you won't be a faceless support rep reading from a script. You'll be a trusted advisor to real scientists and lab managers who rely on your guidance. You'll work in a fast-paced, high-growth environment where your ideas for improving the customer experience actually get implemented. You'll collaborate closely with Sales, Marketing, and Product teams, and your impact on retention and revenue will be visible and celebrated. As we grow, so will your career—with opportunities to shape the Customer Success function from the ground up.
- 1+ years of experience in Customer Success, Account Management, or client-facing B2B roles, preferably in high-growth or startup companies
- Proven track record of driving high customer retention, satisfaction, and account growth
- Experience managing renewals, expansions, and reducing churn across a book of business
- Proficient with CRM and CSM platforms (e.g., HubSpot, Salesforce, Gainsight, ChurnZero)
- Comfortable analyzing dashboards and customer data to inform strategy and engagement
- Strong relationship-building, communication, and interpersonal skills
- Highly organized with a process-driven mindset and commitment to follow-through
- Bachelor's degree in Business, Communications, Life Sciences, or a related field
- Background in the life sciences, biotechnology, or laboratory supplies industry
- Familiarity with customer health scoring models, CSAT/NPS tracking, and success metrics
About Filtrous
Founded in 2017, Filtrous delivers speed, quality, and value to agile labs. We're a lab supplies distributor serving laboratories across a wide range of scientific and industrial sectors. Our secret? We combine uncompromising product quality with customer service that actually picks up the phone.
Position Details
Compensation $20 – $24 per hour
Job Type Full-time
Benefits Medical, Dental, Vision, 401k, PTO
Location St. Petersburg, FL (in-person)
Schedule Monday to Friday, weekends as needed
Travel Some travel may be required
Ready to Join Us?
If you're passionate about building lasting customer relationships, thrive in a fast-moving environment, and want to help shape the customer experience at a growing company, we'd love to hear from you.
Filtrous is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
See All 69 Customer Success Representative Jobs in Florida
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Find JobsCustomer Success Representative Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Success Representative Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Education
- Manufacturing
- Consumer Goods
What Florida Employers Look For
The qualifications that appear most often in customer success representative jobs across Florida.
- Bachelor's degree in business, communications, or a related field preferred by most Florida employers
- One to three years of experience in customer success, account management, or client services
- Proficiency with CRM platforms such as Salesforce or HubSpot used across Florida's tech and SaaS sector
- Strong written and verbal communication skills for managing accounts and resolving escalations
- Demonstrated ability to analyze customer health metrics and drive retention or upsell outcomes
- Experience coordinating cross-functional teams to deliver onboarding or implementation milestones on time
Customer Success Representative Jobs in Florida: Frequently Asked Questions
How do you become a customer success representative in Florida?
Customer success representatives in Florida do not require a state-issued license or certification to practice. Most employers look for a bachelor's degree in business, communications, or a related discipline, combined with prior experience in a client-facing role such as account management, inside sales, or technical support. Earning a vendor-neutral credential like the Certified Customer Success Manager designation can strengthen your candidacy, and familiarity with CRM tools common in Florida's technology and financial services sectors is frequently required.
Which companies hire customer success representatives in Florida?
Florida customer success representative roles are posted by Cox Communications, AJAIA, and Eltropy and others right now, based on current listings on Migrate Mate as of August 2026. Florida's concentration of SaaS companies, insurance carriers, and hospitality technology firms generates steady demand for customer success talent across both its major metros and remote arrangements tied to Florida-based teams.
Which Florida cities have the most customer success representative jobs?
Tampa, Miami, and Orlando have the most customer success representative openings in Florida right now. Miami's role as a regional headquarters for financial technology and Latin American business operations, Tampa's growing base of SaaS and insurance companies, and Orlando's hospitality technology and healthcare platform employers all contribute to high posting volumes in those areas, while any smaller cities on the list typically reflect a single large employer or a suburban campus of a major regional firm.
Are there remote customer success representative jobs in Florida?
Yes, and more than most fields, since customer success work is communication-driven and does not require physical presence. About 69% of customer success representative openings tied to Florida are remote or hybrid as of August 2026, reflecting how readily the role translates to distributed teams. Responsibilities such as onboarding calls, account reviews, and health-score monitoring are especially common in fully remote arrangements, while on-site expectations tend to apply mainly to enterprise or high-touch accounts.
How can I get hired as a customer success representative in Florida with little or no experience?
The most realistic entry path is moving from a support or sales role into customer success. Many Florida-based technology and SaaS companies, including those headquartered in Tampa and Miami, hire associate customer success representatives or onboarding specialists who come from technical support, inside sales, or retail account management backgrounds. Completing a CRM certification, building a portfolio of client communication samples, and targeting companies that advertise structured onboarding programs will give you a clear advantage over candidates without a formal CS background.
Where can I find and apply to customer success representative jobs in Florida?
You can find and apply to customer success representative jobs in Florida on Migrate Mate, which lists current openings from employers across the state. Search the listings to find roles that match your experience level, preferred metro, and work arrangement, then apply directly to the ones that fit.
See All 69 Customer Success Representative Jobs in Florida
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