Customer Success Representative Jobs in New Jersey
Customer Success Representative jobs in New Jersey are concentrated in the pharmaceutical, financial services, and technology sectors, with strong demand from entry-level through senior individual-contributor roles across one of the Northeast's most active B2B markets. Most openings are based in Newark, Jersey City, and Princeton, where established employers like Cognizant, Conduent, and Johnson & Johnson maintain large operations and ongoing CSR hiring. Account management, SaaS onboarding, and healthcare client success are the specialties drawing the most consistent demand from New Jersey employers right now. Find a role that fits below and apply directly.
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Showing 5 of 33+ Customer Success Representative jobs
Job Description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
What You’ll Deliver
- Guide customers through onboarding and shape success plans that align to their partnership goals
- Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
- Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
- Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
- Lead a consistent cadence of onboarding milestones and business review presentations
- Strengthen the account team's collective impact through close, unified cross-functional partnership Share customer success stories and insights that inform Sales, Product, and Marketing priorities
What You’ll Bring
Must-Haves:
- A genuine passion for customer success and delivering excellence
- Strong presentation, oral, and written communication skills
- Ability to listen, empathize, and understand the needs of professional services clients Highly adaptable with quick, inquisitive thinking in a fast-changing environment
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Pay Transparency for New Jersey & Illinois Applicants
The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements .
Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency. These tools are designed to assist, not replace, human decision-making. All hiring decisions are ultimately made by qualified Litera professionals.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
What You’ll Deliver
- Guide customers through onboarding and shape success plans that align to their partnership goals
- Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
- Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
- Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
- Lead a consistent cadence of onboarding milestones and business review presentations
- Strengthen the account team's collective impact through close, unified cross-functional partnership Share customer success stories and insights that inform Sales, Product, and Marketing priorities
What You’ll Bring
Must-Haves:
- A genuine passion for customer success and delivering excellence
- Strong presentation, oral, and written communication skills
- Ability to listen, empathize, and understand the needs of professional services clients Highly adaptable with quick, inquisitive thinking in a fast-changing environment
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Pay Transparency for New Jersey & Illinois Applicants
The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements .
Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency. These tools are designed to assist, not replace, human decision-making. All hiring decisions are ultimately made by qualified Litera professionals.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
See All 33 Customer Success Representative Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Success Representative Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in customer success representative jobs across New Jersey.
- Bachelor's degree in business, communications, or a related field is typically required
- One to three years of customer-facing experience in B2B or SaaS environments
- Demonstrated ability to manage a book of accounts and drive retention outcomes
- Proficiency with CRM platforms such as Salesforce or HubSpot is commonly expected
- Strong written and verbal communication skills across multiple stakeholder levels
- Experience with onboarding new clients and delivering product training or demos
Customer Success Representative Jobs in New Jersey: Frequently Asked Questions
How do you become a customer success representative in New Jersey?
Customer success representative roles in New Jersey require no state-issued license or exam, so the path runs through education and experience. Most employers expect a bachelor's degree in business, communications, or a related field. New Jersey's dense concentration of pharmaceutical, financial services, and SaaS companies means candidates who build familiarity with one of those verticals, through coursework, internships, or adjacent support roles, are the strongest applicants.
Which companies hire customer success representatives in New Jersey?
New Jersey customer success representative roles are posted by JetBrains, IQVIA, and Doceree and others right now, based on current listings on Migrate Mate as of September 2026. New Jersey's mix of Fortune 500 headquarters, major pharmaceutical firms, and mid-market technology companies makes it one of the more diverse CSR hiring markets in the region.
Which New Jersey cities have the most customer success representative jobs?
Marlton, Somerset, and New Jersey account for the most customer success representative openings in New Jersey. Newark and Jersey City attract volume from financial services and enterprise technology firms with large tri-state footprints, while Princeton draws hiring from pharmaceutical and life sciences companies headquartered along the Route 1 corridor, which explains why smaller suburban areas appear alongside the state's major urban centers.
Are there remote customer success representative jobs in New Jersey?
Yes, and more than most fields. About 71% of customer success representative openings tied to New Jersey are remote or hybrid as of September 2026, reflecting how naturally the role fits distributed work. Client onboarding, renewals, and account reviews are the functions most likely to be fully remote, while enterprise accounts requiring on-site executive relationships tend to anchor candidates to the Newark or Princeton corridors.
How can I get hired as a customer success representative in New Jersey with little or no experience?
The most realistic entry path is moving from a customer support or inside sales role at a New Jersey-based technology or pharmaceutical services company, where exposure to account management is built into the job. Large employers across the Route 1 tech corridor and Newark's financial services sector regularly hire associate customer success roles that do not require prior CSR titles. A Salesforce certification or demonstrated experience in a CRM-heavy support role gives candidates a clear edge over other applicants without a CSR background.
Where can I find and apply to customer success representative jobs in New Jersey?
You can find and apply to customer success representative jobs in New Jersey on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings to find roles that match your experience, location, and industry preference, and apply directly to the ones that fit.
See All 33 Customer Success Representative Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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