Support Lead Jobs in New Jersey
Support Lead jobs in New Jersey are in steady demand, concentrated in financial services, healthcare systems, and enterprise technology, with openings at every level from team lead to senior support operations. Newark, Jersey City, and Princeton are the most active hiring markets, anchored by long-established employers such as Johnson & Johnson, Prudential Financial, and Cognizant. Customer support, IT helpdesk support, and client success operations represent the most in-demand specializations across the state. See the openings below and apply to the ones that match your experience.
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We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within the Chief Technology Office, you are an integral part of an agile team that enhances, builds, and delivers trusted market‑leading technology products in a secure, stable, and scalable way. As a core technical contributor on the Auth & Auth TSE team, you provide deep technical support for the firm's identity and authentication systems, including firmwide identity solutions, workforce sign-on and access platforms, and public-cloud identity providers such as Entra and Google Cloud. You deliver in-region coverage for these critical, high-visibility authentication functions, owning complex customer-facing integration incidents end to end and setting the standard for how the team diagnoses, documents, and mentors. You support the portfolio's growth and the TSE centralization effort by ensuring consistent, high-quality technical support across multiple business functions and platforms. You operate as a senior, hands-on engineer who tackles challenging integration issues, promotes root-cause analysis, and implements durable fixes that protect workforce sign-on and dependent applications. You collaborate closely with engineering teams across the firm to maintain the reliability and performance of front-line identity systems that employees rely on to securely access applications and services. You apply broad technical expertise—reading stack traces, scripting reproductions, dissecting token exchanges, and analyzing complex authentication flows—to quickly isolate and resolve issues. You translate complex technical findings into clear, actionable guidance that unblocks engineering customers and improves their integration patterns. You contribute to continuous improvement by refining diagnostic practices, enhancing documentation, and sharing best practices that elevate the overall effectiveness of the Auth & Auth TSE team.
Job Responsibilities
- Serve as an in-region, front-line technical support point across the Auth & Auth portfolio, strengthening resiliency for critical authentication functions.
- Partner directly with engineering customers to design and validate their integrations: flow selection, federation setup, onboarding, and secure credential handling.
- Own complex incidents that span several systems, driving them to resolution and supporting the maintenance and release work around them.
- Read and write code daily, including reproductions, diagnostic tooling, and reviews of customers' integration code.
- Author and review runbooks and root-cause write-ups.
- Provide regional escalation coverage and help bring other engineers up to speed.
- Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems
- Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
- Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Customer-facing solution design. Proven experience working with engineering customers to understand a problem and help design the fix, not just relay information.
- Coding / scripting proficiency. Able to read and write code to reproduce issues and review customer integrations, whatever the language.
- Technical writing and review. Clear documentation and constructive review of others' work.
- Broad systems integration experience. A track record integrating across many systems, protocols, and languages, and reasoning across the full path from client to resource.
- Root-cause diagnostic rigor. Following the evidence (logs, traces, tokens) rather than guessing.
- Incident and release support discipline. Steady under pressure, with sound escalation judgment.
- Strong communication with both deeply technical and non-technical audiences.
- Advanced in one or more programming language(s)
- Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
- Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices
Preferred qualifications, capabilities, and skills
- Experience with modern authentication and federation protocols (token- and assertion-based).
- Broader IAM knowledge: auth models, certificate and key registration and rotation, onboarding, least privilege.
- Familiarity with directory services and enterprise access platforms.
- Experience with federated identity across firm and public-cloud providers.
- Comfort with observability tooling and PKI basics (x509, mTLS, signing-key mismatches).
- In-region experience supporting high-risk locations.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within the Chief Technology Office, you are an integral part of an agile team that enhances, builds, and delivers trusted market‑leading technology products in a secure, stable, and scalable way. As a core technical contributor on the Auth & Auth TSE team, you provide deep technical support for the firm's identity and authentication systems, including firmwide identity solutions, workforce sign-on and access platforms, and public-cloud identity providers such as Entra and Google Cloud. You deliver in-region coverage for these critical, high-visibility authentication functions, owning complex customer-facing integration incidents end to end and setting the standard for how the team diagnoses, documents, and mentors. You support the portfolio's growth and the TSE centralization effort by ensuring consistent, high-quality technical support across multiple business functions and platforms. You operate as a senior, hands-on engineer who tackles challenging integration issues, promotes root-cause analysis, and implements durable fixes that protect workforce sign-on and dependent applications. You collaborate closely with engineering teams across the firm to maintain the reliability and performance of front-line identity systems that employees rely on to securely access applications and services. You apply broad technical expertise—reading stack traces, scripting reproductions, dissecting token exchanges, and analyzing complex authentication flows—to quickly isolate and resolve issues. You translate complex technical findings into clear, actionable guidance that unblocks engineering customers and improves their integration patterns. You contribute to continuous improvement by refining diagnostic practices, enhancing documentation, and sharing best practices that elevate the overall effectiveness of the Auth & Auth TSE team.
Job Responsibilities
- Serve as an in-region, front-line technical support point across the Auth & Auth portfolio, strengthening resiliency for critical authentication functions.
- Partner directly with engineering customers to design and validate their integrations: flow selection, federation setup, onboarding, and secure credential handling.
- Own complex incidents that span several systems, driving them to resolution and supporting the maintenance and release work around them.
- Read and write code daily, including reproductions, diagnostic tooling, and reviews of customers' integration code.
- Author and review runbooks and root-cause write-ups.
- Provide regional escalation coverage and help bring other engineers up to speed.
- Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems
- Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
- Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Customer-facing solution design. Proven experience working with engineering customers to understand a problem and help design the fix, not just relay information.
- Coding / scripting proficiency. Able to read and write code to reproduce issues and review customer integrations, whatever the language.
- Technical writing and review. Clear documentation and constructive review of others' work.
- Broad systems integration experience. A track record integrating across many systems, protocols, and languages, and reasoning across the full path from client to resource.
- Root-cause diagnostic rigor. Following the evidence (logs, traces, tokens) rather than guessing.
- Incident and release support discipline. Steady under pressure, with sound escalation judgment.
- Strong communication with both deeply technical and non-technical audiences.
- Advanced in one or more programming language(s)
- Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
- Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices
Preferred qualifications, capabilities, and skills
- Experience with modern authentication and federation protocols (token- and assertion-based).
- Broader IAM knowledge: auth models, certificate and key registration and rotation, onboarding, least privilege.
- Familiarity with directory services and enterprise access platforms.
- Experience with federated identity across firm and public-cloud providers.
- Comfort with observability tooling and PKI basics (x509, mTLS, signing-key mismatches).
- In-region experience supporting high-risk locations.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
See All 22 Support Lead Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Support Lead Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
- Five Below12
- Advancing Opportunities3
- JPMorganChase2
- UBS1
- NTT DATA1
Top Industries Hiring
- Banking & Financial Services
- Investment & Asset Management
What New Jersey Employers Look For
The qualifications that appear most often in support lead jobs across New Jersey.
- At least two years of experience in a customer support or helpdesk environment
- Demonstrated ability to lead, coach, and schedule a support team
- Proficiency with CRM or ticketing platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills for escalation handling
- Experience tracking team performance metrics and reporting on service levels
- Associate or bachelor's degree in business, communications, or a related field
Support Lead Jobs in New Jersey: Frequently Asked Questions
How do you become a support lead in New Jersey?
Most support leads in New Jersey move into the role after building several years of experience as a support specialist or senior agent within a team. New Jersey employers typically look for candidates who have demonstrated coaching ability and handled escalations independently before being promoted. No state-issued license is required for most support lead roles, but completing vendor certifications in platforms like Salesforce or ServiceNow strengthens a candidacy significantly with the large financial services and healthcare employers concentrated in the state.
Which companies hire support leads in New Jersey?
Companies currently hiring support leads in New Jersey include Five Below, Advancing Opportunities, and JPMorganChase, per current listings on Migrate Mate as of September 2026. New Jersey's dense concentration of financial services headquarters, pharmaceutical companies, and managed IT service providers creates consistent demand for support leads across both corporate and outsourced support environments.
Which New Jersey cities have the most support lead jobs?
The cities with the most support lead openings in New Jersey are Jersey City, Wayne, and Edison. Newark and Jersey City drive volume through their large financial services and technology firm presence, while Princeton-area openings are anchored by pharmaceutical and professional services employers that maintain significant operations there.
Are there remote support lead jobs in New Jersey?
Yes, and more than most fields, since support lead work in desk-based and digital environments translates well to distributed teams. About 75% of support lead openings tied to New Jersey are remote or hybrid as of September 2026, reflecting how broadly New Jersey employers have adopted flexible arrangements since expanding their technology and financial operations. Roles focused on IT helpdesk management and client success tend to carry the most remote flexibility.
How can I get hired as a support lead in New Jersey with little or no experience?
The most realistic entry path is to join a support team as a specialist or tier-one agent at one of New Jersey's large financial services or healthcare technology employers, then build toward a lead role internally. Companies like Prudential and large managed service providers based in the state regularly promote from within and run structured associate programs for new team members. Earning a platform certification in Salesforce or Zendesk before applying gives candidates with limited experience a concrete credential that New Jersey hiring managers recognize as proof of readiness.
Where can I find and apply to support lead jobs in New Jersey?
You can find and apply to support lead jobs in New Jersey on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that fit your background and location, and apply directly to the positions that match your experience.
See All 22 Support Lead Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Support Lead Jobs