Support Lead Jobs in New Jersey

Who we are looking for

We are seeking a highly skilled Application Development Support Lead to join the Record Keeping System (RKS) team. This role requires a hands-on technical leader with deep expertise in C++ development within a Windows/Visual Studio environment, strong Oracle database and SQL knowledge, and the ability to lead and mentor a distributed team.

The ideal candidate is comfortable working in a complex, large-scale legacy codebase with multiple interdependent modules and has a proven track record of troubleshooting, reverse engineering, and resolving production issues end-to-end. This includes strong experience in reproducing client-reported issues in development environments to enable accurate diagnosis and resolution.

This individual must be able to clearly translate technical findings into business terms and work hand-in-hand with the RKS Client Support team to diagnose and resolve issues, ensuring that both technical and business stakeholders are aligned and informed throughout the resolution process.

This individual will serve as both a senior developer and a team lead—owning critical issues while guiding team members and driving resolution across onshore and offshore teams.

Why this role is important to us

As part of the RKS Application Development Support team, this role serves as both a hands-on technical developer/analyst and a key coordinator across onshore and offshore team members, ensuring seamless collaboration and efficient issue resolution.

This position is vital to the success of the RKS platform, playing a central role in investigating and resolving client-reported issues, diagnosing problems with automation jobs, and analyzing functional questions raised by support teams. The role ensures that issues are not only addressed promptly, but also thoroughly understood and resolved with long-term stability in mind.

The RKS application is a core component of the Middle Office offering within State Street Alpha, supporting investment managers by delivering accurate and timely investment accounting data. Ensuring the reliability, quality, and timeliness of this data is critical to the overall service offering.

This role sits at the intersection of development, production support, and business operations, making it essential to maintaining system stability, supporting client outcomes, and enabling the continued evolution of the platform.

What you will be responsible for

• Lead development support activities for the RKS application, ensuring timely resolution of production, BUAT, and UAT issues
• Analyze, debug, and reproduce complex issues across environments, performing root cause analysis and implementing robust fixes
• Conduct code analysis, reverse engineering, and enhancement of legacy modules, owning issues end-to-end from investigation through deployment
• Translate technical findings into clear business-oriented explanations and partner closely with the Client Support team during issue resolution
• Coordinate with offshore Development Support team members, including guiding junior resources and managing handoff of overnight issues requiring further analysis
• Collaborate with senior developers and architects to validate code logic, confirm root causes, and ensure solutions are accurate and aligned with system design
• Act as a primary coordination point across Development, Client Support, and related teams, ensuring effective communication and delivery
• Participate in code reviews and promote adherence to development standards and best practices

What we value

• Strong hands-on experience in C++ (Visual C++ in a Windows environment)
• Solid knowledge of Oracle databases, SQL, and preferably PL/SQL
• Proven ability to work within large, complex codebases with multiple dependencies
• Experience troubleshooting and reproducing production issues across environments
• Strong understanding of software design, debugging, and code optimization
• Excellent problem-solving skills and the ability to work independently on complex issues
• Effective communication skills, with the ability to collaborate across technical and business teams

Education & Preferred Qualifications

• Bachelor’s degree in Computer Science or a related technical field
• 5–10 years of C++ development experience, preferably in a Windows/Visual Studio environment
• Strong familiarity with the Windows platform, including development using Visual Studio IDE
• Working knowledge of SQL and Oracle databases, including PL/SQL and core database concepts

Additional requirements

• Experience using GitHub or similar version control tools is nice to have
• Exposure to Java and/or JavaScript technologies in the context of Web UI and microservices development will be useful based on a new UI being currently developed for RKS
• Financial Markets domain knowledge (Derivatives, Equities, Fixed Income Mathematics, various asset classes and their characteristics, particularly with respect to market data, settlement, and clearing) is a plus

Work Requirement

• Located in Princeton, NJ,
• Standard US working hours (9:00 AM – 5:00 PM), with flexibility to join earlier meetings as needed to coordinate with offshore team members and support issue handoffs

Salary Range:

$100,000 - $167,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.