Support Lead Jobs in New Jersey
Support Lead jobs in New Jersey are in steady demand, concentrated in financial services, healthcare systems, and enterprise technology, with openings at every level from team lead to senior support operations. Newark, Jersey City, and Princeton are the most active hiring markets, anchored by long-established employers such as Johnson & Johnson, Prudential Financial, and Cognizant. Customer support, IT helpdesk support, and client success operations represent the most in-demand specializations across the state. See the openings below and apply to the ones that match your experience.
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Showing 5 of 32+ Support Lead jobs
❤️ Make a Difference Every Day
Lead Direct Support Professional
New Jersey
Full-Time | Sunday–Thursday | 3:00 p.m.–11:00 p.m.
$19.35 per hour | $20.35 per hour for weekend hours
DailyPay Available
Looking for More Than Just a Job?
At Advancing Opportunities, we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.
We are seeking a compassionate and dependable Lead Direct Support Professional to provide hands-on support to individuals with intellectual and developmental disabilities in a residential setting. In this important leadership role, you will help individuals build independence, participate in their communities, maintain their health and safety, and achieve their personal goals.
You will also mentor Direct Support Professionals, provide on-site guidance and training, support regulatory compliance, and maintain communication with the Residential Manager.
This is an opportunity to build a rewarding career while making a meaningful difference in the lives of others.
About Advancing Opportunities
Advancing Opportunities provides residential and community-based services that promote independence, dignity, inclusion, personal choice, and an enhanced quality of life for individuals with disabilities.
Our employees help individuals develop important daily living skills, build meaningful relationships, participate in their communities, and live as independently as possible.
Why Join Our Team?
Competitive Pay & Benefits
- Competitive compensation
- $19.35 per hour
- $20.35 per hour for weekend hours
- DailyPay, allowing access to earned wages before payday
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Employee Assistance Program
- Wellness programs
- Employee referral bonuses
- Company-paid training
Career Growth & Development
- Paid training programs
- Professional development opportunities
- Certification opportunities
- Leadership development
- Career advancement opportunities
- Experience mentoring and guiding residential support staff
- Opportunities across multiple programs and service lines
❤️ Meaningful Work That Matters
- Make a difference every day
- Support individuals in achieving greater independence
- Build meaningful and respectful relationships
- Help create safe, welcoming, and home-like environments
- Strengthen connections between individuals and their communities
- Join a mission-driven organization
What You’ll Do
As a Lead Direct Support Professional, you will:
- Provide direct support and supervision to individuals with intellectual and developmental disabilities in a residential setting.
- Assist individuals with daily living activities, including personal hygiene, grooming, meal planning, cooking, housekeeping, laundry, home maintenance, and other personal care needs.
- Encourage independence by helping individuals develop self-care, social, community, academic, pre-vocational, and independent living skills.
- Support individuals in developing relationships, participating in recreational activities, and becoming more involved in their communities.
- Help maintain a safe, supportive, therapeutic, respectful, and home-like residential environment.
- Mentor Direct Support Professionals and provide on-site training, guidance, assistance, and direction.
- Help ensure staff follow organizational policies, treatment plans, safety requirements, licensing standards, and applicable regulations.
- Communicate staff performance, compliance concerns, individual needs, and program issues to the Residential Manager.
- Accompany or arrange transportation for individuals attending medical, behavioral health, psychological, recreational, and community appointments.
- Review appointment documentation, communicate information received from providers, and assist with required follow-up.
- Assist individuals with medications in accordance with organizational policies and completed training.
- Monitor medication records and help ensure medication administration documentation is accurate and complete.
- Observe and communicate changes in an individual’s health, behavior, personal care needs, or level of functioning.
- Recognize potential crisis situations and respond using approved behavioral support and crisis-intervention practices.
- Assist team members in identifying strategies that may help prevent future crises.
- Report suspected abuse, neglect, exploitation, or mistreatment in accordance with organizational policies and applicable requirements.
- Maintain confidentiality and follow HIPAA, ethical, and professional standards.
- Complete accurate and timely daily documentation, progress notes, data collection, medication records, critical logs, incident documentation, and other required reports.
- Help prepare monthly reports for referring agencies, guardians, or parents when assigned.
- Support implementation of treatment plans, motivational systems, house meetings, recreational activities, and evening or weekend programming.
- Ensure individuals have appropriate food, clothing, personal supplies, and access to needed services.
- Help ensure menus are followed and that meals meet individuals’ health, nutritional, and personal needs.
- Conduct or assist with residential inspections, fire drills, safety checks, and required follow-up.
- Identify and report facility, vehicle, equipment, utility, or safety concerns promptly.
- Safely operate company vehicles, wheelchair lifts, adaptive equipment, household equipment, and other assigned devices.
- Use safe driving practices when transporting individuals.
- Participate in staff meetings, supervision, evaluations, and required internal or external training.
- Maintain current required certifications and annual competencies.
- Support the organization’s mission, values, policies, and commitment to person-centered services.
- Perform additional duties assigned by residential leadership.
Who We’re Looking For
You may be a great fit if you are:
✔ Compassionate and respectful
✔ Dependable and responsible
✔ Patient and service-focused
✔ Comfortable taking a leadership role
✔ Skilled at mentoring and guiding team members
✔ Organized and attentive to detail
✔ Able to remain calm during challenging situations
✔ An effective verbal and written communicator
✔ Committed to confidentiality and professional boundaries
✔ Comfortable working independently with limited supervision
✔ Flexible and responsive to the needs of the individuals served
✔ Committed to helping people achieve greater independence
Qualifications
Required
- High school diploma or equivalent.
- At least one year of experience working with individuals with disabilities or mental illness.
- Must be at least 21 years of age.
- Valid, non-provisional driver’s license.
- Current vehicle registration and insurance, as required for the position.
- Ability to complete and maintain CPR, First Aid, and all other assigned training.
- Ability to successfully complete required criminal background, registry, and pre-employment checks.
- Ability to comply with pre-employment, random, and for-cause drug-testing requirements.
- Basic computer skills, including experience with Microsoft Office, email, electronic timekeeping, and documentation systems.
- Ability to communicate effectively with individuals, families, coworkers, supervisors, service providers, funding sources, and community partners.
- Ability to work independently and exercise sound professional judgment.
- Ability to work the assigned schedule and meet the position’s attendance requirements.
Preferred
- Previous supervisory, lead, or staff-mentoring experience.
- Knowledge of intellectual and developmental disabilities and mental health conditions.
- Experience in a group home, residential program, or community-based setting.
- Knowledge of trauma-informed care and trauma-informed environments.
- Experience with medication documentation, treatment plans, behavioral supports, or regulatory compliance.
Schedule
- Full-Time
- Sunday–Thursday
- 3:00 p.m.–11:00 p.m.
- $19.35 per hour
- $20.35 per hour for weekend hours
- Regular weekend availability is required as part of the Sunday–Thursday schedule.
- Flexibility may be required based on program needs, including evenings, holidays, emergency coverage, or other assigned hours.
- The position may require responding to residential or on-call matters during weekends or after hours when assigned.
Physical Requirements
- Ability to sit, stand, walk, reach, bend, stoop, twist, and climb stairs.
- Ability to assist individuals with personal care, mobility, and daily living activities.
- Ability to lift more than 50 pounds when required to perform essential job functions.
- Ability to drive a vehicle safely.
- Ability to operate wheelchair lifts, adaptive equipment, household appliances, telephones, computers, and other assigned equipment.
- Ability to work in residential, office, community, and multi-level environments.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Additional Employment Requirements
Employment may be contingent upon completion of requirements that include:
- Criminal background screening
- Central Registry of Offenders Against Individuals with Developmental Disabilities check
- Child Abuse Record Information check
- Pre-employment drug screening
- Random and for-cause drug screening
- Valid driver’s license and driving-record review
- Required health, safety, and employment documentation
- Cooperation with authorized inspections, inquiries, and investigations
- Completion of required orientation, training, and annual competencies
Apply Today
Some jobs pay the bills.
Some jobs build careers.
This job changes lives.
If you are looking for meaningful work where your compassion, leadership, and dedication can make a real difference every day, we encourage you to apply.
Join our team and help individuals build greater independence, confidence, and connection in their communities.
About Our Organization
Advancing Opportunities is part of the Inperium family of companies.
Employment for this position is administered through Apis Services, Inc.
Equal Opportunity Employer
Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.
All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.
This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.
Sunday-Thursday 3:00 PM - 11:00 PM
❤️ Make a Difference Every Day
Lead Direct Support Professional
New Jersey
Full-Time | Sunday–Thursday | 3:00 p.m.–11:00 p.m.
$19.35 per hour | $20.35 per hour for weekend hours
DailyPay Available
Looking for More Than Just a Job?
At Advancing Opportunities, we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.
We are seeking a compassionate and dependable Lead Direct Support Professional to provide hands-on support to individuals with intellectual and developmental disabilities in a residential setting. In this important leadership role, you will help individuals build independence, participate in their communities, maintain their health and safety, and achieve their personal goals.
You will also mentor Direct Support Professionals, provide on-site guidance and training, support regulatory compliance, and maintain communication with the Residential Manager.
This is an opportunity to build a rewarding career while making a meaningful difference in the lives of others.
About Advancing Opportunities
Advancing Opportunities provides residential and community-based services that promote independence, dignity, inclusion, personal choice, and an enhanced quality of life for individuals with disabilities.
Our employees help individuals develop important daily living skills, build meaningful relationships, participate in their communities, and live as independently as possible.
Why Join Our Team?
Competitive Pay & Benefits
- Competitive compensation
- $19.35 per hour
- $20.35 per hour for weekend hours
- DailyPay, allowing access to earned wages before payday
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Employee Assistance Program
- Wellness programs
- Employee referral bonuses
- Company-paid training
Career Growth & Development
- Paid training programs
- Professional development opportunities
- Certification opportunities
- Leadership development
- Career advancement opportunities
- Experience mentoring and guiding residential support staff
- Opportunities across multiple programs and service lines
❤️ Meaningful Work That Matters
- Make a difference every day
- Support individuals in achieving greater independence
- Build meaningful and respectful relationships
- Help create safe, welcoming, and home-like environments
- Strengthen connections between individuals and their communities
- Join a mission-driven organization
What You’ll Do
As a Lead Direct Support Professional, you will:
- Provide direct support and supervision to individuals with intellectual and developmental disabilities in a residential setting.
- Assist individuals with daily living activities, including personal hygiene, grooming, meal planning, cooking, housekeeping, laundry, home maintenance, and other personal care needs.
- Encourage independence by helping individuals develop self-care, social, community, academic, pre-vocational, and independent living skills.
- Support individuals in developing relationships, participating in recreational activities, and becoming more involved in their communities.
- Help maintain a safe, supportive, therapeutic, respectful, and home-like residential environment.
- Mentor Direct Support Professionals and provide on-site training, guidance, assistance, and direction.
- Help ensure staff follow organizational policies, treatment plans, safety requirements, licensing standards, and applicable regulations.
- Communicate staff performance, compliance concerns, individual needs, and program issues to the Residential Manager.
- Accompany or arrange transportation for individuals attending medical, behavioral health, psychological, recreational, and community appointments.
- Review appointment documentation, communicate information received from providers, and assist with required follow-up.
- Assist individuals with medications in accordance with organizational policies and completed training.
- Monitor medication records and help ensure medication administration documentation is accurate and complete.
- Observe and communicate changes in an individual’s health, behavior, personal care needs, or level of functioning.
- Recognize potential crisis situations and respond using approved behavioral support and crisis-intervention practices.
- Assist team members in identifying strategies that may help prevent future crises.
- Report suspected abuse, neglect, exploitation, or mistreatment in accordance with organizational policies and applicable requirements.
- Maintain confidentiality and follow HIPAA, ethical, and professional standards.
- Complete accurate and timely daily documentation, progress notes, data collection, medication records, critical logs, incident documentation, and other required reports.
- Help prepare monthly reports for referring agencies, guardians, or parents when assigned.
- Support implementation of treatment plans, motivational systems, house meetings, recreational activities, and evening or weekend programming.
- Ensure individuals have appropriate food, clothing, personal supplies, and access to needed services.
- Help ensure menus are followed and that meals meet individuals’ health, nutritional, and personal needs.
- Conduct or assist with residential inspections, fire drills, safety checks, and required follow-up.
- Identify and report facility, vehicle, equipment, utility, or safety concerns promptly.
- Safely operate company vehicles, wheelchair lifts, adaptive equipment, household equipment, and other assigned devices.
- Use safe driving practices when transporting individuals.
- Participate in staff meetings, supervision, evaluations, and required internal or external training.
- Maintain current required certifications and annual competencies.
- Support the organization’s mission, values, policies, and commitment to person-centered services.
- Perform additional duties assigned by residential leadership.
Who We’re Looking For
You may be a great fit if you are:
✔ Compassionate and respectful
✔ Dependable and responsible
✔ Patient and service-focused
✔ Comfortable taking a leadership role
✔ Skilled at mentoring and guiding team members
✔ Organized and attentive to detail
✔ Able to remain calm during challenging situations
✔ An effective verbal and written communicator
✔ Committed to confidentiality and professional boundaries
✔ Comfortable working independently with limited supervision
✔ Flexible and responsive to the needs of the individuals served
✔ Committed to helping people achieve greater independence
Qualifications
Required
- High school diploma or equivalent.
- At least one year of experience working with individuals with disabilities or mental illness.
- Must be at least 21 years of age.
- Valid, non-provisional driver’s license.
- Current vehicle registration and insurance, as required for the position.
- Ability to complete and maintain CPR, First Aid, and all other assigned training.
- Ability to successfully complete required criminal background, registry, and pre-employment checks.
- Ability to comply with pre-employment, random, and for-cause drug-testing requirements.
- Basic computer skills, including experience with Microsoft Office, email, electronic timekeeping, and documentation systems.
- Ability to communicate effectively with individuals, families, coworkers, supervisors, service providers, funding sources, and community partners.
- Ability to work independently and exercise sound professional judgment.
- Ability to work the assigned schedule and meet the position’s attendance requirements.
Preferred
- Previous supervisory, lead, or staff-mentoring experience.
- Knowledge of intellectual and developmental disabilities and mental health conditions.
- Experience in a group home, residential program, or community-based setting.
- Knowledge of trauma-informed care and trauma-informed environments.
- Experience with medication documentation, treatment plans, behavioral supports, or regulatory compliance.
Schedule
- Full-Time
- Sunday–Thursday
- 3:00 p.m.–11:00 p.m.
- $19.35 per hour
- $20.35 per hour for weekend hours
- Regular weekend availability is required as part of the Sunday–Thursday schedule.
- Flexibility may be required based on program needs, including evenings, holidays, emergency coverage, or other assigned hours.
- The position may require responding to residential or on-call matters during weekends or after hours when assigned.
Physical Requirements
- Ability to sit, stand, walk, reach, bend, stoop, twist, and climb stairs.
- Ability to assist individuals with personal care, mobility, and daily living activities.
- Ability to lift more than 50 pounds when required to perform essential job functions.
- Ability to drive a vehicle safely.
- Ability to operate wheelchair lifts, adaptive equipment, household appliances, telephones, computers, and other assigned equipment.
- Ability to work in residential, office, community, and multi-level environments.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Additional Employment Requirements
Employment may be contingent upon completion of requirements that include:
- Criminal background screening
- Central Registry of Offenders Against Individuals with Developmental Disabilities check
- Child Abuse Record Information check
- Pre-employment drug screening
- Random and for-cause drug screening
- Valid driver’s license and driving-record review
- Required health, safety, and employment documentation
- Cooperation with authorized inspections, inquiries, and investigations
- Completion of required orientation, training, and annual competencies
Apply Today
Some jobs pay the bills.
Some jobs build careers.
This job changes lives.
If you are looking for meaningful work where your compassion, leadership, and dedication can make a real difference every day, we encourage you to apply.
Join our team and help individuals build greater independence, confidence, and connection in their communities.
About Our Organization
Advancing Opportunities is part of the Inperium family of companies.
Employment for this position is administered through Apis Services, Inc.
Equal Opportunity Employer
Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.
All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.
This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.
Sunday-Thursday 3:00 PM - 11:00 PM
See All 32 Support Lead Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Support Lead Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
- Five Below23
- Advancing Opportunities2
- Barclays1
- NTT DATA1
- JPMorganChase1
Top Industries Hiring
- Banking & Financial Services
What New Jersey Employers Look For
The qualifications that appear most often in support lead jobs across New Jersey.
- At least two years of experience in a customer support or helpdesk environment
- Demonstrated ability to lead, coach, and schedule a support team
- Proficiency with CRM or ticketing platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills for escalation handling
- Experience tracking team performance metrics and reporting on service levels
- Associate or bachelor's degree in business, communications, or a related field
Support Lead Jobs in New Jersey: Frequently Asked Questions
How do you become a support lead in New Jersey?
Most support leads in New Jersey move into the role after building several years of experience as a support specialist or senior agent within a team. New Jersey employers typically look for candidates who have demonstrated coaching ability and handled escalations independently before being promoted. No state-issued license is required for most support lead roles, but completing vendor certifications in platforms like Salesforce or ServiceNow strengthens a candidacy significantly with the large financial services and healthcare employers concentrated in the state.
Which companies hire support leads in New Jersey?
Companies currently hiring support leads in New Jersey include Five Below, Advancing Opportunities, and Barclays, per current listings on Migrate Mate as of August 2026. New Jersey's dense concentration of financial services headquarters, pharmaceutical companies, and managed IT service providers creates consistent demand for support leads across both corporate and outsourced support environments.
Which New Jersey cities have the most support lead jobs?
The cities with the most support lead openings in New Jersey are Freehold, Jersey City, and Mays Landing. Newark and Jersey City drive volume through their large financial services and technology firm presence, while Princeton-area openings are anchored by pharmaceutical and professional services employers that maintain significant operations there.
Are there remote support lead jobs in New Jersey?
Yes, and more than most fields, since support lead work in desk-based and digital environments translates well to distributed teams. About 50% of support lead openings tied to New Jersey are remote or hybrid as of August 2026, reflecting how broadly New Jersey employers have adopted flexible arrangements since expanding their technology and financial operations. Roles focused on IT helpdesk management and client success tend to carry the most remote flexibility.
How can I get hired as a support lead in New Jersey with little or no experience?
The most realistic entry path is to join a support team as a specialist or tier-one agent at one of New Jersey's large financial services or healthcare technology employers, then build toward a lead role internally. Companies like Prudential and large managed service providers based in the state regularly promote from within and run structured associate programs for new team members. Earning a platform certification in Salesforce or Zendesk before applying gives candidates with limited experience a concrete credential that New Jersey hiring managers recognize as proof of readiness.
Where can I find and apply to support lead jobs in New Jersey?
You can find and apply to support lead jobs in New Jersey on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that fit your background and location, and apply directly to the positions that match your experience.
See All 32 Support Lead Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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