Support Lead Jobs in New York
Support Lead jobs in New York are in strong demand, concentrated in technology, financial services, healthcare operations, and enterprise software, with openings at every level from team lead to senior support manager. The heaviest hiring is in New York City, Buffalo, and Albany, where established employers like JPMorgan Chase, IBM, and NYU Langone Health consistently staff support lead roles. The most sought-after specializations in New York include IT support leadership, customer experience operations, and technical helpdesk management. Find a role that fits below and apply directly.
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BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.
About the job:
Job Purpose & Objectives
Provide operational support to the Structured Notes business and other Global Markets areas, including trade capture, desk support, client service, P&L reporting, cash management and break reconciliation.
Key Responsibilities
- Ensure accurate trade capture and confirmations are sent to clients of various flows
- Reconcile breaks between front end systems and backend data. Resolve any trade discrepancies with various parties (trading desk, client, broker, settlement…)
- Perform trade reconciliations and follow-up on any discrepancies
- Perform regulatory reporting where necessary
- Work with front office and IT to enhance system functioning Report on performance and potential issues to direct management, and more generally support management as and when required
Job Specifications
Qualification & Experience
- Bachelor degree Minimum 5 years’ experience working in an investment banking middle office
Knowledge & Skills
- Product knowledge in US/APAC equity derivatives
- Strong interpersonal skills Strong risk and control mind-set
Language
- Fluent in English Spanish a plus
Other Skills (e.g. Interpersonal, Communication etc)
- Strong interpersonal and communication skills
- Customer-oriented
- Able to work in a matrix reporting structure, multi-functional and cross-cultural environment
- Well-organized and meticulous in details
- Ability to work under pressure
- A team player High integrity
Requirements
- Series 7 Complete NFA Long Track Proficiency Exam
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
With respect to this position in our New York Office, the expected base salary ranges from $125,000 to $144,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
- Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions
Legal requirements
It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information (41 C.F.R. 60-1.35 (c)).
Individuals with Disabilities
BBVA USA, BBVA Securities Inc., and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. If you are a U.S.-based job seeker with a disability who is unable to use our online tools to search and apply for jobs, please contact us by emailing: disabilityaccessjobs.us@bbva.com or by calling toll-free (in the U.S.) 1-844-664-9275. Please indicate the specific type of assistance needed*.
- The disability access telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related or technical issues, will not receive a response.
EEO Statement
BBVA USA, BBVA Securities Inc., and BBVA S.A. New York Branch have a firm and unwavering policy to provide equal employment opportunity without regard to age, citizenship, color, disability, ethnic origin, gender, gender identity and expression, marital status, nationality, national origin, race, religion, sexual orientation, genetic predisposition, protected veteran status, or any other status or classification protected by federal, state or local law. This policy includes all job groups, classifications and organizational units. With regard to employment, this policy extends to applicants and covers our recruiting, hiring, promotion, transfer, demotion, discipline, termination, benefits, compensation and training practices as well as social and recreational activities.
View the " EEO is the Law " & " View the EEO is the Law Supplement Poster " poster. BBVA USA, BBVA Securities, Inc., and BBVA NY are equal opportunity and affirmative action employer.
See All 44 Support Lead Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in New York
Where New York roles are concentrated, by current openings.
Support Lead Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Five Below10

- Cognizant2

- The Arc Ontario2

- Citizen Advocates2

- UST1

Top Industries Hiring
- Construction & Real Estate
- Investment & Asset Management
What New York Employers Look For
The qualifications that appear most often in support lead jobs across New York.
- Minimum three to five years of experience in a support or customer service environment
- Demonstrated experience managing or mentoring a team of support specialists
- Proficiency with ticketing and CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for escalation handling and stakeholder reporting
- Experience developing support workflows, documentation, and performance metrics
- Bachelor's degree in business, communications, information technology, or a related field
Support Lead Jobs in New York: Frequently Asked Questions
How do you become a support lead in New York?
Most support leads in New York advance from individual contributor roles in customer service, IT helpdesk, or technical support after building a few years of hands-on experience. New York employers typically look for candidates who have informally led peers, handled escalations, or trained new team members before stepping into a formal lead title. No state-issued license is required, but earning a certification such as HDI Support Center Team Lead or ITIL Foundation strengthens applications considerably in the competitive New York market.
Which companies hire support leads in New York?
Employers hiring support leads in New York right now include Five Below, Cognizant, and The Arc Ontario, based on current listings on Migrate Mate as of November 2026. New York's dense concentration of financial institutions, healthcare systems, and enterprise technology firms means consistent, year-round demand for support lead talent.
Which New York cities have the most support lead jobs?
The cities with the most support lead openings in New York are New York, Brooklyn, and Bronx. New York City drives the bulk of demand thanks to its concentration of financial services headquarters, major hospital networks, and technology companies, while Albany's state government agencies and Buffalo's growing healthcare and fintech sectors generate steady hiring in those markets.
Are there remote support lead jobs in New York?
Yes, and more than many management roles, since support lead work in software, SaaS, and enterprise IT translates well to distributed teams. About 80% of support lead openings tied to New York are remote or hybrid as of November 2026, making it one of the more flexible management roles in the state. Fully remote openings tend to cluster in cloud software, e-commerce operations, and managed services companies headquartered in or registered in New York.
How can I get hired as a support lead in New York with little or no experience?
The most realistic entry path is moving into a senior support specialist or team captain role first, then transitioning into a lead title within the same organization. Large New York employers like Citi, Mount Sinai Health System, and Con Edison regularly hire support associates into structured rotation or development programs that prepare high performers for lead roles. Building a portfolio of process improvements, mentorship examples, or escalation resolutions, alongside an HDI or ITIL certification, makes candidates far more competitive when internal promotions open up.
Where can I find and apply to support lead jobs in New York?
You can find and apply to support lead jobs in New York on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the available roles, find the ones that match your background and location, and apply directly.
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