Support Lead Jobs in New York

Support Lead jobs in New York are in strong demand, concentrated in technology, financial services, healthcare operations, and enterprise software, with openings at every level from team lead to senior support manager. The heaviest hiring is in New York City, Buffalo, and Albany, where established employers like JPMorgan Chase, IBM, and NYU Langone Health consistently staff support lead roles. The most sought-after specializations in New York include IT support leadership, customer experience operations, and technical helpdesk management. Find a role that fits below and apply directly.

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Overview

Open roles44
Top employerFive Below
Top cityNew York, NY
Cities hiring22
Work type53% Hybrid
Top industryConstruction

Showing 5 of 44+ Support Lead jobs

Structured Products Trade Support Associate Lead
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New 3h ago
Structured Products Trade Support Associate Lead
BBVA
New York, New York
Consulting & Professional Services
Software Engineering
Solutions Engineering & Architecture
Technical Program Management
$125k - $144k/yr
Bachelor's degree
10,000+

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Support Lead Part Time
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Added 2d ago
Support Lead Part Time
Five Below
Brooklyn, New York
Business Analysis
Business Operations
Project Management
10,000+

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Support Lead Full Time
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Added 2d ago
Support Lead Full Time
Five Below
Brooklyn, New York
Business Analysis
Business Operations
Project Management
10,000+

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Imaging Service Coordinator Lead - Support Staff Med Mall - Vassar Brothers Medical Center
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Added 2d ago
Imaging Service Coordinator Lead - Support Staff Med Mall - Vassar Brothers Medical Center
Northwell Health
Poughkeepsie, New York
Clinical Support
Healthcare Administration
Medical Specialists
$18 - $34/hr
10,000+

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Lead Practice Support Associate
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Added 3d ago
Lead Practice Support Associate
Catholic Health
Massapequa, New York
Project Management
Software Engineering
Technical Product & Program Management
$21.73 - $26.08/hr
High school diploma or GED
10,000+

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See All 44 Support Lead Jobs in New York

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Support Lead Jobs by City in New York

Where New York roles are concentrated, by current openings.

Brooklyn
3 jobs
Bronx
2 jobs
Albany
2 jobs
Malone
2 jobs
Buffalo
2 jobs
Rochester
2 jobs
Canandaigua
2 jobs
Ithaca
1 job

Support Lead Job Market in New York

A snapshot from current New York openings, updated as new roles post.

Who's Hiring

  • Five Below10
  • Cognizant2
  • The Arc Ontario2
  • Citizen Advocates2
  • UST1

Top Industries Hiring

  • Construction & Real Estate
  • Investment & Asset Management

What New York Employers Look For

The qualifications that appear most often in support lead jobs across New York.

  • Minimum three to five years of experience in a support or customer service environment
  • Demonstrated experience managing or mentoring a team of support specialists
  • Proficiency with ticketing and CRM platforms such as Salesforce, Zendesk, or ServiceNow
  • Strong written and verbal communication skills for escalation handling and stakeholder reporting
  • Experience developing support workflows, documentation, and performance metrics
  • Bachelor's degree in business, communications, information technology, or a related field

Support Lead Jobs in New York: Frequently Asked Questions

How do you become a support lead in New York?

Most support leads in New York advance from individual contributor roles in customer service, IT helpdesk, or technical support after building a few years of hands-on experience. New York employers typically look for candidates who have informally led peers, handled escalations, or trained new team members before stepping into a formal lead title. No state-issued license is required, but earning a certification such as HDI Support Center Team Lead or ITIL Foundation strengthens applications considerably in the competitive New York market.

Which companies hire support leads in New York?

Employers hiring support leads in New York right now include Five Below, Cognizant, and The Arc Ontario, based on current listings on Migrate Mate as of November 2026. New York's dense concentration of financial institutions, healthcare systems, and enterprise technology firms means consistent, year-round demand for support lead talent.

Which New York cities have the most support lead jobs?

The cities with the most support lead openings in New York are New York, Brooklyn, and Bronx. New York City drives the bulk of demand thanks to its concentration of financial services headquarters, major hospital networks, and technology companies, while Albany's state government agencies and Buffalo's growing healthcare and fintech sectors generate steady hiring in those markets.

Are there remote support lead jobs in New York?

Yes, and more than many management roles, since support lead work in software, SaaS, and enterprise IT translates well to distributed teams. About 80% of support lead openings tied to New York are remote or hybrid as of November 2026, making it one of the more flexible management roles in the state. Fully remote openings tend to cluster in cloud software, e-commerce operations, and managed services companies headquartered in or registered in New York.

How can I get hired as a support lead in New York with little or no experience?

The most realistic entry path is moving into a senior support specialist or team captain role first, then transitioning into a lead title within the same organization. Large New York employers like Citi, Mount Sinai Health System, and Con Edison regularly hire support associates into structured rotation or development programs that prepare high performers for lead roles. Building a portfolio of process improvements, mentorship examples, or escalation resolutions, alongside an HDI or ITIL certification, makes candidates far more competitive when internal promotions open up.

Where can I find and apply to support lead jobs in New York?

You can find and apply to support lead jobs in New York on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the available roles, find the ones that match your background and location, and apply directly.

See All 44 Support Lead Jobs in New York

Find roles in New York that match your experience and apply in just a few clicks.

Find Support Lead Jobs