Support Lead Jobs in New York
Support Lead jobs in New York are in strong demand, with openings concentrated in technology, financial services, healthcare operations, and retail, covering everything from entry-level team lead roles through senior support managers. New York City, Buffalo, and Albany account for the largest share of hiring, with established employers such as JPMorgan Chase, Verizon, and NewYork-Presbyterian consistently bringing on support leads across their operations. The most in-demand specialties right now are IT support leadership, customer experience operations, and technical helpdesk management. Find a role that fits below and apply directly.
Find Support Lead JobsOverview
Showing 5 of 226+ Support Lead jobs











INTRODUCTION
The Deputy Corporate Secretary and Corporate Governance Legal team provide legal support and guidance to the Boards of Directors and Board Committees of Citigroup Inc. and Citibank, N.A. as well as certain other subsidiaries, are responsible for Citi’s Proxy Statement and Annual Shareholders’ Meeting, operate Citi’s Shareholder Relations function, and shape and guide governance practices and policies for the Company, among other responsibilities. The Legal Support Lead Officer role requires a pragmatic, proactive legal professional to provide support to Citi’s Deputy Corporate Secretary and the Corporate Governance Legal team.
Responsibilities:
- Manages the execution, review, processing and tracking of legal documentation and records, assists with corporate reorganization transactions and completes varied work requests from multiple sources that may be complex in character and have tight deadlines.
- Drafts and prepares materials for the annual shareholder and subsidiary board meetings.
- Drafts subsidiary board meeting minutes, and mergers/transactional agreements.
- Assists with the preparation for meetings of the Nomination, Governance and Public Affairs Committee, a committee of the Board of Directors of Citigroup Inc.
- Interacts with senior leaders, internal and external peers to gather information and works closely with the team’s management to determine legal solutions.
- Responsible for legal support activities related to:
- Providing evidence of the oversight and closure of Board-owned milestones under regulation.
- Providing evidence to the second (Independent Compliance Risk Management) and third (Internal Audit) lines of defense in response to audit requests and review.
- This includes thoughtfully approaching these requests and searches across multiple years and fora, identifying responsive materials for review by counsel, and properly redacting, organizing, and providing documents directly to regulators.
- Under the supervision of the Corporate Governance Legal team, conducts research, applies institutional knowledge and knowledge of laws, rules and regulations to identify solutions or to formulate an approach or strategy. Responds with urgency to various time sensitive requests.
- Participates in legal programs and projects to achieve coordinated and efficient process improvements and legal support solutions; liaises with other control/functional businesses in support of initiatives.
- Acts as a quality review checker for several MCAs (Managers Control Assessment) requirements relating to the Corporate Governance Legal team’s obligations for Board / Board Committee materials / meetings and Director educational training.
- Oversees regular governance duties required to ensure that Citi’s subsidiaries remain in compliance with relevant laws and regulations.
- Supports the Corporate Governance Legal team and others with their obligations.
- Makes updates to the Citi Legal Entity Management System (CLEMS) database of Citi legal entities.
- Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policies, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Provide support for Board and Committee meetings, briefings, and tutorials, including loading materials to Board Vantage portal; providing sections of Board materials to presenters with Board Vantage page numbers; and ensuring proper permissioning of management on materials.
- Preparing and distributing to Board members and senior management personalized scheduled meeting attendance.
- Maintain database of certain reports presented to the Board and Committees, including requesting and tracking responses from internal Board and Committee contacts, and respond to requests regarding the database.
- Maintain corporate records, including minute books and Board materials distributions. In response to regulatory examination requests, and internal audit examinations, identify responsive Board and Committee materials, redact materials, and upload materials to SharePoint sites.
- Prepare Secretary and Incumbency certificates under the direction of department attorneys.
- Assist in responding to corporate governance surveys. Maintain database of information pertaining to biographical information of Board members, committee history and Board attendance etc.
- Coordinate completion of questionnaires, filings etc, requesting information about directors and officers of company.
- Proficiency in Board Vantage or similar (or the ability to quickly learn).
- Assist senior attorney in managing several legal vehicles, including preparing board materials, annual meetings, and necessary annual and quarterly filings.
QUALIFICATIONS
- 6-10 years of relevant industry experience, preferably with some experience as an in-house legal professional supporting corporate secretarial work within financial services.
- Excellent written and verbal communication and presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging to internal stakeholders and senior leaders.
- Must possess excellent interpersonal and project management skills, as well as the ability to interact and communicate effectively with senior management.
- Ability to manage complex documentation with strong organizational skills and attention to detail.
- Must possess the ability to work with confidential information with the appropriate care and discretion.
- Proficient in Microsoft Office: Word, PowerPoint, Excel, Outlook.
- In-depth knowledge of legal customs and practices.
- Knowledge and understanding of the financial services industry.
JOB FAMILY GROUP: Legal
JOB FAMILY: Legal Professionals
TIME TYPE: Full time
PRIMARY LOCATION: New York New York United States
PRIMARY LOCATION FULL TIME SALARY RANGE: $129,840.00 - $194,760.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
ANTICIPATED POSTING CLOSE DATE: Jun 05, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
See All 226+ Support Lead Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in New York
Where New York roles are concentrated, by current openings.
Support Lead Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Target13

- Lane Bryant Brands Opco10

- Alo8

- Chico's FAS7

- Faherty Brand7

Top Industries Hiring
- Retail95
- Healthcare & Medical Services25
- Education15
- Consumer Goods14
- Insurance13
What New York Employers Look For
The qualifications that appear most often in support lead jobs across New York.
- Proven experience leading or supervising a customer or technical support team in a professional setting
- Strong working knowledge of CRM platforms, ticketing systems, or helpdesk software used in New York operations
- Bachelor's degree in business administration, information technology, communications, or a related field
- Demonstrated ability to track team performance metrics and implement process improvements
- Experience with workforce scheduling, escalation handling, and quality assurance for support functions
- Strong written and verbal communication skills suited to cross-functional New York workplace environments
Support Lead Jobs in New York: Frequently Asked Questions
How do you become a support lead in New York?
The most direct path is progressing from a frontline support or customer service role into a lead position after demonstrating consistent performance and reliability. Support lead roles in New York do not require a state-issued license, but employers in technology and financial services strongly favor candidates with relevant certifications such as CompTIA, ITIL, or Salesforce credentials. A bachelor's degree in business, communications, or IT is a common baseline for competitive applicants in the New York market.
Which companies hire support leads in New York?
Employers hiring support leads in New York right now include Target, Lane Bryant Brands Opco, and Alo, based on current listings on Migrate Mate as of June 2026. New York's concentration of financial institutions, large hospital networks, and global technology firms means support lead openings appear across a wide range of industries throughout the state.
Which New York cities have the most support lead jobs?
New York, Rochester, and Brooklyn have the most support lead openings in New York, reflecting the concentration of corporate headquarters, financial services firms, and major healthcare systems that drive consistent demand for support leadership roles in those markets.
Are there remote support lead jobs in New York?
Yes, and more than many management roles. About 6% of support lead openings tied to New York are remote or hybrid as of June 2026, which reflects how much of the work centers on overseeing digital workflows, coaching agents over video, and managing ticketing systems that require no physical presence. Technical helpdesk and customer experience lead roles tend to offer the most remote flexibility.
How can I get hired as a support lead in New York with little or no experience?
The most realistic entry path is moving into a lead role from a frontline support position at a large New York employer that promotes from within, such as the major hospital networks, financial institutions, or telecommunications companies with significant New York operations. Applying to associate team lead or shift supervisor roles in contact centers is a common first step. Earning an ITIL foundation certificate or a Salesforce administrator credential gives candidates without prior lead experience a concrete edge in New York listings.
Where can I find and apply to support lead jobs in New York?
You can find and apply to support lead jobs in New York on Migrate Mate, which lists current openings across the state. Search the listings, find roles that fit your background and location, and apply directly to the employers posting them.
See All 226+ Support Lead Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Support Lead Jobs