Support Lead Jobs in New York

Support Lead jobs in New York are in strong demand, with openings concentrated in technology, financial services, healthcare operations, and retail, covering everything from entry-level team lead roles through senior support managers. New York City, Buffalo, and Albany account for the largest share of hiring, with established employers such as JPMorgan Chase, Verizon, and NewYork-Presbyterian consistently bringing on support leads across their operations. The most in-demand specialties right now are IT support leadership, customer experience operations, and technical helpdesk management. Find a role that fits below and apply directly.

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Overview

Open roles226+
Top employerTarget
Top cityNew York, NY
Cities hiring76
Work type94% On-site
Top industryRetail

Showing 5 of 226+ Support Lead jobs

Citi
Legal Support Lead Officer
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Citi
Added 1w ago
Legal Support Lead Officer
Citi
New York, New York
Compliance & Legal
Legal Counsel
Paralegal & Legal Support
$130k - $195k/yr
On-Site
None

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Citi
Equities Electronic Application Support Lead Analyst
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Citi
Added 2w ago
Equities Electronic Application Support Lead Analyst
Citi
New York, New York
IT Support & Systems Administration
Technical Product & Program Management
Customer Service & Support
IT Support
Technical Program Management
Customer Support
$142k - $213k/yr
On-Site
Bachelor's

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Chubb
Executive Support Lead
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Chubb
Added 9mo ago
Executive Support Lead
Chubb
New York, New York
Administrative & Office Support
Human Resources
Project & Program Management
Executive Assistant & Personal Assistant
$116k - $165k/yr
On-Site
None

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Braze
Support Engagement Lead
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Braze
Added 6d ago
Support Engagement Lead
Braze
New York, New York
Customer Success
Customer Service & Support
Technical Product & Program Management
Customer Support
$85k - $125k/yr
On-Site
Bachelor's
1,001-5,000

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Aramark
Administrative Support Worker Lead
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Aramark
Added 1mo ago
Administrative Support Worker Lead
Aramark
Lockport, New York
Administrative & Office Support
Human Resources
$20.00 - $20.00/hr
On-Site
High School
10,000+

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See All 226+ Support Lead Jobs in New York

Find roles in New York that match your experience and apply in just a few clicks.

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Support Lead Jobs by City in New York

Where New York roles are concentrated, by current openings.

New York
74 jobs
Rochester
11 jobs
Brooklyn
10 jobs
Buffalo
8 jobs
Albany
6 jobs
White Plains
5 jobs
Bronx
4 jobs
Garden City
4 jobs
Ithaca
4 jobs

Support Lead Job Market in New York

A snapshot from current New York openings, updated as new roles post.

Who's Hiring

  • Target
    Target13
  • Lane Bryant Brands Opco
    Lane Bryant Brands Opco10
  • Alo
    Alo8
  • Chico's FAS
    Chico's FAS7
  • Faherty Brand
    Faherty Brand7

Top Industries Hiring

  • Retail95
  • Healthcare & Medical Services25
  • Education15
  • Consumer Goods14
  • Insurance13

What New York Employers Look For

The qualifications that appear most often in support lead jobs across New York.

  • Proven experience leading or supervising a customer or technical support team in a professional setting
  • Strong working knowledge of CRM platforms, ticketing systems, or helpdesk software used in New York operations
  • Bachelor's degree in business administration, information technology, communications, or a related field
  • Demonstrated ability to track team performance metrics and implement process improvements
  • Experience with workforce scheduling, escalation handling, and quality assurance for support functions
  • Strong written and verbal communication skills suited to cross-functional New York workplace environments

Support Lead Jobs in New York: Frequently Asked Questions

How do you become a support lead in New York?

The most direct path is progressing from a frontline support or customer service role into a lead position after demonstrating consistent performance and reliability. Support lead roles in New York do not require a state-issued license, but employers in technology and financial services strongly favor candidates with relevant certifications such as CompTIA, ITIL, or Salesforce credentials. A bachelor's degree in business, communications, or IT is a common baseline for competitive applicants in the New York market.

Which companies hire support leads in New York?

Employers hiring support leads in New York right now include Target, Lane Bryant Brands Opco, and Alo, based on current listings on Migrate Mate as of June 2026. New York's concentration of financial institutions, large hospital networks, and global technology firms means support lead openings appear across a wide range of industries throughout the state.

Which New York cities have the most support lead jobs?

New York, Rochester, and Brooklyn have the most support lead openings in New York, reflecting the concentration of corporate headquarters, financial services firms, and major healthcare systems that drive consistent demand for support leadership roles in those markets.

Are there remote support lead jobs in New York?

Yes, and more than many management roles. About 6% of support lead openings tied to New York are remote or hybrid as of June 2026, which reflects how much of the work centers on overseeing digital workflows, coaching agents over video, and managing ticketing systems that require no physical presence. Technical helpdesk and customer experience lead roles tend to offer the most remote flexibility.

How can I get hired as a support lead in New York with little or no experience?

The most realistic entry path is moving into a lead role from a frontline support position at a large New York employer that promotes from within, such as the major hospital networks, financial institutions, or telecommunications companies with significant New York operations. Applying to associate team lead or shift supervisor roles in contact centers is a common first step. Earning an ITIL foundation certificate or a Salesforce administrator credential gives candidates without prior lead experience a concrete edge in New York listings.

Where can I find and apply to support lead jobs in New York?

You can find and apply to support lead jobs in New York on Migrate Mate, which lists current openings across the state. Search the listings, find roles that fit your background and location, and apply directly to the employers posting them.

See All 226+ Support Lead Jobs in New York

Find roles in New York that match your experience and apply in just a few clicks.

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