Support Lead Jobs in New York
Support Lead jobs in New York are in strong demand, concentrated in technology, financial services, healthcare operations, and enterprise software, with openings at every level from team lead to senior support manager. The heaviest hiring is in New York City, Buffalo, and Albany, where established employers like JPMorgan Chase, IBM, and NYU Langone Health consistently staff support lead roles. The most sought-after specializations in New York include IT support leadership, customer experience operations, and technical helpdesk management. Find a role that fits below and apply directly.
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RBC Rochdale partners with financial advisors and their high-net-worth clients to build intelligently personalized investment portfolios. RBC Rochdale provides investment research, portfolio management, macroeconomic outlook and strategic asset allocation to help clients meet their long-term goals. RBC Rochdale, LLC is an SEC-registered investment adviser and wholly-owned subsidiary of City National Bank.
WHAT IS THE OPPORTUNITY?
WHAT WILL YOU DO?
- Perform day to day client care coordination for Portfolio Manager(s)and their third-party Financial Advisors and Clients. Manage all aspects of maintaining client relationships by providing PMs with support appropriate with established service models for quality and timeliness. This will include active involvement in scheduling meetings, creating and distributing materials, as well as travel planning and submitting expense reports.
- Manage Client Care team across all portfolio management teams. Responsible for hiring, writing and conducting reviews, and managing performance and development for direct reports.
- Establish goals for all Client Care Team members and manage against those goals to ensure improved and consistent performance standards are met.
- Consult with portfolio management teams regarding challenges with current processes or systems, enhancements, or new functionality.
- Partner with Portfolio Management leadership to ensure high quality end to end service standards.
- May serve as a project manager on various projects by facilitating and coordinating the efforts of others for process enhancements, system changes, and policy and procedure creation / updates.
- Foster and maintains strong relationships with colleagues to ensure that processes are integrated to support expected customer service levels. Ensure service standards are met.
- Identify best practices and implement procedures to support organization goals for growth and streamline operations.
WHAT DO YOU NEED TO SUCCEED
- Bachelor's Degree or equivalent
- 5 years Financial Industry experience, preferably asset management
- 5 years of experience using MS Office
- 3 years of management experience
Additional Qualifications
- Strong organizational and analytical skills
- Industry/business knowledge
- Planning and organization skills
- Excellent verbal and written communication skills
WHAT'S IN IT FOR YOU?
Benefits and Perks
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
ABOUT US
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
#LI-DN1
RBC Rochdale partners with financial advisors and their high-net-worth clients to build intelligently personalized investment portfolios. RBC Rochdale provides investment research, portfolio management, macroeconomic outlook and strategic asset allocation to help clients meet their long-term goals. RBC Rochdale, LLC is an SEC-registered investment adviser and wholly-owned subsidiary of City National Bank.
WHAT IS THE OPPORTUNITY?
WHAT WILL YOU DO?
- Perform day to day client care coordination for Portfolio Manager(s)and their third-party Financial Advisors and Clients. Manage all aspects of maintaining client relationships by providing PMs with support appropriate with established service models for quality and timeliness. This will include active involvement in scheduling meetings, creating and distributing materials, as well as travel planning and submitting expense reports.
- Manage Client Care team across all portfolio management teams. Responsible for hiring, writing and conducting reviews, and managing performance and development for direct reports.
- Establish goals for all Client Care Team members and manage against those goals to ensure improved and consistent performance standards are met.
- Consult with portfolio management teams regarding challenges with current processes or systems, enhancements, or new functionality.
- Partner with Portfolio Management leadership to ensure high quality end to end service standards.
- May serve as a project manager on various projects by facilitating and coordinating the efforts of others for process enhancements, system changes, and policy and procedure creation / updates.
- Foster and maintains strong relationships with colleagues to ensure that processes are integrated to support expected customer service levels. Ensure service standards are met.
- Identify best practices and implement procedures to support organization goals for growth and streamline operations.
WHAT DO YOU NEED TO SUCCEED
- Bachelor's Degree or equivalent
- 5 years Financial Industry experience, preferably asset management
- 5 years of experience using MS Office
- 3 years of management experience
Additional Qualifications
- Strong organizational and analytical skills
- Industry/business knowledge
- Planning and organization skills
- Excellent verbal and written communication skills
WHAT'S IN IT FOR YOU?
Benefits and Perks
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
ABOUT US
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
#LI-DN1
See All 65 Support Lead Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in New York
Where New York roles are concentrated, by current openings.
Support Lead Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Five Below25
- Northwell Health3
- Citi2
- Replit2
- Citizen Advocates2
Top Industries Hiring
- Technology & Software
- Accounting & Auditing
What New York Employers Look For
The qualifications that appear most often in support lead jobs across New York.
- Minimum three to five years of experience in a support or customer service environment
- Demonstrated experience managing or mentoring a team of support specialists
- Proficiency with ticketing and CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for escalation handling and stakeholder reporting
- Experience developing support workflows, documentation, and performance metrics
- Bachelor's degree in business, communications, information technology, or a related field
Support Lead Jobs in New York: Frequently Asked Questions
How do you become a support lead in New York?
Most support leads in New York advance from individual contributor roles in customer service, IT helpdesk, or technical support after building a few years of hands-on experience. New York employers typically look for candidates who have informally led peers, handled escalations, or trained new team members before stepping into a formal lead title. No state-issued license is required, but earning a certification such as HDI Support Center Team Lead or ITIL Foundation strengthens applications considerably in the competitive New York market.
Which companies hire support leads in New York?
Employers hiring support leads in New York right now include Five Below, Northwell Health, and Citi, based on current listings on Migrate Mate as of September 2026. New York's dense concentration of financial institutions, healthcare systems, and enterprise technology firms means consistent, year-round demand for support lead talent.
Which New York cities have the most support lead jobs?
The cities with the most support lead openings in New York are New York, Rochester, and Albany. New York City drives the bulk of demand thanks to its concentration of financial services headquarters, major hospital networks, and technology companies, while Albany's state government agencies and Buffalo's growing healthcare and fintech sectors generate steady hiring in those markets.
Are there remote support lead jobs in New York?
Yes, and more than many management roles, since support lead work in software, SaaS, and enterprise IT translates well to distributed teams. About 53% of support lead openings tied to New York are remote or hybrid as of September 2026, making it one of the more flexible management roles in the state. Fully remote openings tend to cluster in cloud software, e-commerce operations, and managed services companies headquartered in or registered in New York.
How can I get hired as a support lead in New York with little or no experience?
The most realistic entry path is moving into a senior support specialist or team captain role first, then transitioning into a lead title within the same organization. Large New York employers like Citi, Mount Sinai Health System, and Con Edison regularly hire support associates into structured rotation or development programs that prepare high performers for lead roles. Building a portfolio of process improvements, mentorship examples, or escalation resolutions, alongside an HDI or ITIL certification, makes candidates far more competitive when internal promotions open up.
Where can I find and apply to support lead jobs in New York?
You can find and apply to support lead jobs in New York on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the available roles, find the ones that match your background and location, and apply directly.
See All 65 Support Lead Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Support Lead Jobs