Support Lead Jobs in California
Support Lead jobs in California are consistently in demand, with openings concentrated in enterprise technology, healthcare operations, and customer experience teams across the state, from entry-level team leads through senior support managers. The heaviest hiring activity is in San Francisco, Los Angeles, and San Diego, where established employers such as Salesforce, Kaiser Permanente, and Apple maintain large support organizations. Technical support leads, customer support leads, and IT operations leads are the specialties California employers recruit for most actively. Find a role that fits below and apply directly.
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INTRODUCTION
Sanford Burnham Prebys is much more than a research facility and hub for innovation; it’s a vibrant global community of talented scientists and researchers from over 30 countries. This worldwide representation enriches our perspectives and enhances our creative approach to solving complex scientific challenges.
We strive to be leaders not only in biomedical research but also in creating an environment where excellence thrives through collaboration across cultures and backgrounds. Our mission is to advance the biomedical sciences by cultivating the next generation of scientific leaders, providing meaningful opportunities for researchers of all backgrounds to learn, innovate, and make breakthrough discoveries that improve human health.
Together, we translate science into health.
The duties and responsibilities contained in the job description are intended to be examples of the accountabilities for which the person in the position will demonstrate competency through performance. The job description is not intended to be an all-inclusive list. Duties and responsibilities are subject to change and other duties may be assigned as necessary.
Position Summary:
The Center Support Lead for the Center for Metabolic and Liver Diseases serves as a key strategic and operational leader in the development, submission, and management of complex research grants. Supporting the Scientific Research Office (SRO) and Research Development Office (RDO), this role facilitates pre-award processes including proposal development, budget preparation, and compliance coordination. Post-award responsibilities include progress reporting, regulatory compliance, and oversight of consortium documentation. The position also provides team leadership by supervising administrative staff, ensuring process efficiency, and serving as the primary liaison for external sponsors and institutional leadership. Additionally, this role manages Center events, meetings, and communications to support the research enterprise and administrative excellence.
DUTIES AND RESPONSIBILITIES:
Pre-Award Grant Administration
- Develop strategic proposals aligned with funding announcements in support of SRO and RDO
- Assist SRO with project timelines and checklist development for complex applications
- Assist SRO with detailed budgets and justifications
- Draft administrative portions of proposals
- Proofread, format, and edit complex proposals
- Solicit and verify required documents from consortia/collaborators
- Funding Opportunities Management: In support of SRO and RDO, help to identify funding opportunities that support SBP’s research goals
- Use SPIN to identify targeted opportunities for center researchers
- Review Funding Opportunity Announcements (FOA) for detailed eligibility requirements
- Disseminate targeted funding opportunities based on center focus
- Strategic coordination with PIs on funding opportunity notifications
- Manage submission plans via monthly communications with PI and SRO
- Track status of invited LOIs for full application development
- Coordinate with PIs on Letters of Intent preparation and submission
- Assist PIs and key personnel with NIH Biographical Sketch Common Form and Current and Pending Support via NIH SciENcv
Post-Award Administration and Compliance
- Preparation of grant progress and final reports
- Verification of patent and invention information
- Ensuring compliance with NIH Public Access Policy
- Management of consortium relationships and documentation (agreements, subcontracts)
- Manage study section review dates and coordinate supplemental materials
- Draft submission emails for SRO to issue to Center for Scientific Review (CSR)
- Assist SRO with complex JIT (Just-In-Time) responses including collection of collaborator documents
- Assist SRO and EH&S to manage complex compliance submissions (IACUC, IRB, ACURO, HRPO)
- Lead ongoing communications with PI on project award timelines
- Coordinate with PI and SRO on necessary prior approvals
- Manage collection of collaborator approval documents for multi-PI/institute grants
Leadership and Team Management
- Supervise administrative staff within assigned Center; oversee team workload distribution and quality control; resolve conflict resolutions as needed
- Manage Time & Effort Certification for Center administrative staff
- Assist RDO in educating RAPs, admins, staff scientists, and graduate students on basic grant processes
- Provide performance evaluations of Center administrative staff with PI input
- Design and implement general and Center-specific administrative process improvements
- Serve as primary liaison with external sponsors and collaborators
- Serve as point person for Center Director on administrative matters
Event and Meeting Management
- Supervise PI-sponsored meetings/seminars (logistics, food, etc.)
- Lead on-site execution and supervision of major PI-sponsored events from inception to close
Perform other related tasks, duties and responsibilities as required, assigned or directed.
MINIMUM QUALIFICATIONS:
Education:
- Bachelor’s degree in accounting, Finance, Business Administration, or other related field required
- Advanced degree preferred.
Experience:
- Seven years’ experience with research administration, including preparation of grant proposals, funding agency requirements, and budgets required.
- Two years’ supervisory/management experience required.
Certifications, Licenses, etc: None
Other Knowledge, Skills and/or Abilities:
- Possesses strong analytical, time management, organizational, communication (written and verbal), and interpersonal skills
- Able to exercise sound judgement
- Able to seamlessly switch from one task to another
- Able to prioritize workload
- Works independently as well as in a team environment
- Be responsible, organized, and a problem solver
- Possesses strong attention to detail
- Effectively interacts with individuals from various cultures and backgrounds
- Professional proficiency in Microsoft Office suite; Microsoft 2016 or Office 365 is preferred – skill in Outlook, Word, Excel and Power Point.
- Capacity to learn department-specific software tools as needed
Supervisory Responsibilities:
Direct: Yes
Indirect: None
LOCATION: This is an onsite position; candidates must be willing to work onsite in San Diego.
COMPENSATION: The expected hiring range for this position is $71,300 - $84,932/year commensurate with experience.
We welcome talented individuals of all backgrounds regardless of gender, sex, religion, race, national origin, citizenship, age, disability, perceived disability, pregnancy, pregnancy-related condition, reproductive health decisions, sexual orientation, gender identity, gender expression, genetic information, HIV/AIDS, marital status, covered veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. We are proud to be an equal employment opportunity employer.
As part of this commitment, Sanford Burnham Prebys Medical Discovery Institute will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact our HR Partners at 858 646 3100 Ext 5127 or via e-mail at accomodations@sbpdiscovery.org
See All 445+ Support Lead Jobs in California
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Find Support Lead JobsSupport Lead Jobs by City in California
Where California roles are concentrated, by current openings.
Support Lead Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- American Eagle Outfitters46

- Whole Foods Market24

- Target20

- Taco Bell16

- Alo13

Top Industries Hiring
- Retail156
- Food & Beverage48
- Technology & Software40
- Fashion & Apparel28
- Healthcare & Medical Services28
What California Employers Look For
The qualifications that appear most often in support lead jobs across California.
- Two or more years of experience in a customer or technical support role
- Demonstrated ability to lead, coach, and develop a team of support agents
- Proficiency with CRM or ticketing platforms such as Salesforce Service Cloud or Zendesk
- Strong written and verbal communication skills for cross-functional collaboration
- Experience tracking team performance metrics and reporting on support KPIs
- Bachelor's degree in business, communications, information technology, or a related field
Support Lead Jobs in California: Frequently Asked Questions
How do you become a support lead in California?
The most direct path is two to four years in a frontline support role followed by a demonstrated shift into informal leadership, such as mentoring, queue management, or project ownership. California employers rarely require state-issued licenses for support lead roles, but widely value credentials like the HDI Support Center Team Lead certification or a Salesforce Administrator credential. A bachelor's degree in business, communications, or information technology strengthens candidacy at most California technology and healthcare companies.
Which companies hire support leads in California?
Employers hiring support leads in California right now include American Eagle Outfitters, Whole Foods Market, and Target, based on current listings on Migrate Mate as of June 2026. California's concentration of technology headquarters, major health systems, and large financial services firms creates steady demand for support leads well beyond any single industry.
Which California cities have the most support lead jobs?
San Francisco, Los Angeles, and San Diego account for the largest share of support lead openings in California. The San Francisco Bay Area leads because of its density of enterprise technology and SaaS companies, Los Angeles draws volume from media, healthcare, and e-commerce employers, and San Diego's strong biotech and defense presence generates consistent demand for operations and technical support leads.
Are there remote support lead jobs in California?
Yes, and more than most fields. About 8% of support lead openings tied to California are remote or hybrid as of June 2026, reflecting how much of the role involves managing queues, coaching via video, and collaborating through digital tools rather than being physically present. Fully remote arrangements are most common at SaaS companies and technology platforms headquartered in California.
How can I get hired as a support lead in California with little or no experience?
The most realistic entry point is securing a frontline support specialist or associate role at a large California employer, then building a visible leadership footprint within that team. Companies like Salesforce, Google, and Kaiser Permanente run structured associate and rotational programs where strong performers are promoted into lead roles. Earning a Zendesk or Salesforce credential before applying signals readiness for a lead role and can compensate for limited supervisory experience on a resume.
Where can I find and apply to support lead jobs in California?
You can find and apply to support lead jobs in California on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the listings, find roles that fit your experience and location, and apply directly to the ones that match.
See All 445+ Support Lead Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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