Support Lead Jobs in Washington
Support Lead jobs in Washington are concentrated in Seattle, Bellevue, and Tacoma, where technology, healthcare, and logistics companies maintain large customer-facing and operations teams. Employers like Amazon, Microsoft, and Boeing consistently hire support leads to manage frontline teams, oversee escalation workflows, and drive service quality across complex support environments. Demand is strongest in technical support, IT helpdesk leadership, and customer operations, with openings at every level from team lead to senior support manager. Find a role that fits below and apply directly.
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Showing 5 of 26+ Support Lead jobs
Description
Child Support Enforcement Officer 3 - Lead Worker
The Division of Child Support is hiring for multiple Support Enforcement Officer 3s to serve as lead workers in their Everett, Mt. Vernon, and Smokey Point offices. As a Support Enforcement Officer 3, you'll step in when families need stability and fairness by ensuring children get the financial and medical support they are owed. You'll research cases, understand the details, and take action that can change how people are supported. You will work on complex cases, solve problems, and make informed decisions using your expertise and judgment.
As a lead worker, you will also guide and mentor others on your team, helping them learn and grow. Some days are fast and busy. Some conversations are tough. But every day, your work has purpose. You are the person who brings clarity, structure, and accountability when it matters most.
Please note: These position are currently approved to work a flexible/hybrid schedule based on business needs. The current expectation would be to work at least one day in-office per week and telework when a presence in-office is not required. As part of the application, you'll be asked which location you are interested in.See why people like you choose careers at DSHS:
Some of what you will do:
- Interview parents, employers and others to gather and verify financial and case information.
- Explain child support laws, policies and processes in a way people can understand.
- Establish, modify and enforce child and medical support orders.
- Calculate support amounts and past-due balances using detailed financial information.
- Take enforcement actions such as wage withholding, liens or asset seizure when needed.
- Manage complex cases that may involve multiple states, tribes or countries.
- Resolve conflicts and help people work through disagreements about support and debt.
- Review legal and financial documents to make accurate and fair decisions.
- Train, coach and guide team members while checking the quality of their work.
- Act as a lead worker by assigning tasks, answering questions and supporting team success.
- Research and locate individuals and assets using a variety of tools and systems.
- Ensure all actions follow federal and state laws, timelines and audit requirements.
- Maintain accurate records while protecting confidential information.
Who should apply?
Two years of college level coursework*,
AND
Four years* of experience related to child support enforcement and/or debt collection, including two years of experience as a Support Enforcement Officer.
- Note: Equivalent education and/or experience may be substitute year for year.
Additional knowledge, skills and abilities we are looking for:
- Understanding of laws and regulations: Knowledge of State statutes and Federal regulations, court decisions, paternity proceedings, accounting and collection practices, legal rights, and remedies in support enforcement.
- Math skills: Calculates support amounts and debt balances quickly and accurately using detailed financial data.
- Team leadership: You’re confident mentoring others and helping them grow in their roles.
- Collection experience: You have experience with enforcement practices, interpreting financial records, and tracking payments.
- Time management: You juggle competing tasks and deadlines without letting the details slip.
- Investigative skills: You know how to gather information from various sources to make informed decisions.
- Adaptability: You stay steady and responsive in a fast-changing policy and workload environment.
- Technical skills: You are comfortable using case management systems like the Support Enforcement Management System.
- Independence: You work well on your own, make sound decisions, and stay focused on priorities.
- Conflict resolution skills: To calmly and respectfully de-escalate difficult or emotionally charged interactions.
- Strong communication skills: Able to clearly explain complex legal and financial information to individuals from diverse backgrounds.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Description
Child Support Enforcement Officer 3 - Lead Worker
The Division of Child Support is hiring for multiple Support Enforcement Officer 3s to serve as lead workers in their Everett, Mt. Vernon, and Smokey Point offices. As a Support Enforcement Officer 3, you'll step in when families need stability and fairness by ensuring children get the financial and medical support they are owed. You'll research cases, understand the details, and take action that can change how people are supported. You will work on complex cases, solve problems, and make informed decisions using your expertise and judgment.
As a lead worker, you will also guide and mentor others on your team, helping them learn and grow. Some days are fast and busy. Some conversations are tough. But every day, your work has purpose. You are the person who brings clarity, structure, and accountability when it matters most.
Please note: These position are currently approved to work a flexible/hybrid schedule based on business needs. The current expectation would be to work at least one day in-office per week and telework when a presence in-office is not required. As part of the application, you'll be asked which location you are interested in.See why people like you choose careers at DSHS:
Some of what you will do:
- Interview parents, employers and others to gather and verify financial and case information.
- Explain child support laws, policies and processes in a way people can understand.
- Establish, modify and enforce child and medical support orders.
- Calculate support amounts and past-due balances using detailed financial information.
- Take enforcement actions such as wage withholding, liens or asset seizure when needed.
- Manage complex cases that may involve multiple states, tribes or countries.
- Resolve conflicts and help people work through disagreements about support and debt.
- Review legal and financial documents to make accurate and fair decisions.
- Train, coach and guide team members while checking the quality of their work.
- Act as a lead worker by assigning tasks, answering questions and supporting team success.
- Research and locate individuals and assets using a variety of tools and systems.
- Ensure all actions follow federal and state laws, timelines and audit requirements.
- Maintain accurate records while protecting confidential information.
Who should apply?
Two years of college level coursework*,
AND
Four years* of experience related to child support enforcement and/or debt collection, including two years of experience as a Support Enforcement Officer.
- Note: Equivalent education and/or experience may be substitute year for year.
Additional knowledge, skills and abilities we are looking for:
- Understanding of laws and regulations: Knowledge of State statutes and Federal regulations, court decisions, paternity proceedings, accounting and collection practices, legal rights, and remedies in support enforcement.
- Math skills: Calculates support amounts and debt balances quickly and accurately using detailed financial data.
- Team leadership: You’re confident mentoring others and helping them grow in their roles.
- Collection experience: You have experience with enforcement practices, interpreting financial records, and tracking payments.
- Time management: You juggle competing tasks and deadlines without letting the details slip.
- Investigative skills: You know how to gather information from various sources to make informed decisions.
- Adaptability: You stay steady and responsive in a fast-changing policy and workload environment.
- Technical skills: You are comfortable using case management systems like the Support Enforcement Management System.
- Independence: You work well on your own, make sound decisions, and stay focused on priorities.
- Conflict resolution skills: To calmly and respectfully de-escalate difficult or emotionally charged interactions.
- Strong communication skills: Able to clearly explain complex legal and financial information to individuals from diverse backgrounds.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
See All 26 Support Lead Jobs in Washington
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Find Support Lead JobsSupport Lead Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Support Lead Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
What Washington Employers Look For
The qualifications that appear most often in support lead jobs across Washington.
- Two or more years of experience leading or supervising a support or customer service team
- Demonstrated ability to manage escalations, set team priorities, and report on service metrics
- Proficiency with CRM or ticketing platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for cross-functional coordination in Washington workplaces
- Experience coaching, onboarding, or performance-managing frontline support representatives
- Familiarity with Washington labor practices and scheduling requirements for team-based support roles
Support Lead Jobs in Washington: Frequently Asked Questions
How do you become a support lead in Washington?
The most direct path is to build frontline support experience first, then step into a lead role. Washington employers typically promote from within or hire candidates who have supervised a small team in a customer service, IT helpdesk, or technical support environment. A bachelor's degree in business, communications, or a related field strengthens applications, though many Washington employers value demonstrated performance and team leadership over a specific credential. No state-issued license is required for most support lead roles.
Which companies hire support leads in Washington?
Companies currently hiring support leads in Washington include 2nd Family, Five Below, and Microsoft, per current listings on Migrate Mate as of November 2026. Washington's concentration of technology headquarters and large logistics operations means demand for support leads is consistent year-round, particularly in the greater Seattle and Eastside corridors.
Which Washington cities have the most support lead jobs?
Seattle, Bellevue, and Tacoma account for the most support lead openings in Washington. Seattle and Bellevue drive volume through their dense clusters of technology, cloud services, and e-commerce employers, while Tacoma's distribution and healthcare sectors add a steady stream of customer and operations-facing leadership roles that fall under the support lead title.
Are there remote support lead jobs in Washington?
Yes, and more than most fields. About 20% of support lead openings tied to Washington are remote or hybrid as of November 2026, reflecting how much of the role's coordination work happens over digital channels. Fully remote arrangements are most common for support leads managing distributed teams in software, cloud services, or SaaS customer success functions.
How can I get hired as a support lead in Washington with little or no experience?
The most realistic entry point is a frontline support or customer service representative role at a large Washington employer, then a lateral move to a team lead or shift supervisor title within the same organization. Amazon, Microsoft, and major Washington health systems routinely post associate team lead and senior agent roles that serve as formal stepping stones to full support lead positions. Building a record of resolved escalations, peer mentoring, and quality scores in those roles gives candidates a concrete portfolio to cite. A Zendesk or Salesforce administrator certification also helps differentiate applicants without formal management titles.
Where can I find and apply to support lead jobs in Washington?
You can find and apply to support lead jobs in Washington on Migrate Mate, which lists current Washington openings updated in real time. Search the listings for roles that match your experience level and preferred location, then apply directly to the positions that fit.
See All 26 Support Lead Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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