Customer Success Representative Jobs in Washington
Customer Success Representative jobs in Washington are among the most active in the country, concentrated in technology, cloud services, enterprise software, and e-commerce sectors that dominate the state's economy across all seniority levels from associate to director. Seattle, Bellevue, and Redmond anchor the majority of hiring, where established employers like Microsoft, Amazon, and Salesforce maintain large and recurring customer success teams. The most in-demand specialties are enterprise account management, SaaS onboarding, and technical customer success. Find a role that fits below and apply directly.
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Showing 5 of 46+ Customer Success Representative jobs
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA.
Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined.
You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.
Key job responsibilities
- Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
- Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
- Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
- Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
- Optimize cross-team processes that improve project efficiency and team delivery
- Lead promotional planning and catalog optimization initiatives
- Begin mentoring peers and contributing to team development
A day in the life
- Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts
- Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently
- Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges
- Advocate for vendor needs by organizing feedback and sharing insights with leadership
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions and support continuous improvement initiatives
- Share knowledge with teammates and provide guidance to newer CSMs
About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:
- Accelerate vendor growth on Amazon
- Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
- Build sustainable, efficient e-commerce partnerships between Amazon and vendors
As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
- Demonstrated analytical and problem-solving capabilities
- Proficient in Microsoft Excel for use of data manipulation and interpretation
- Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience within e-commerce or Retail fields
- Experience working in a fast-paced and ambiguous environment
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
- Experience in process improvement
- Experience guiding, training and mentoring others
- Experience with project management
- Advanced degree, certifications, or equivalent experience
- Leverage internal AI tooling to drive efficiencies and expedite problem solving
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA.
Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined.
You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.
Key job responsibilities
- Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
- Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
- Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
- Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
- Optimize cross-team processes that improve project efficiency and team delivery
- Lead promotional planning and catalog optimization initiatives
- Begin mentoring peers and contributing to team development
A day in the life
- Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts
- Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently
- Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges
- Advocate for vendor needs by organizing feedback and sharing insights with leadership
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions and support continuous improvement initiatives
- Share knowledge with teammates and provide guidance to newer CSMs
About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:
- Accelerate vendor growth on Amazon
- Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
- Build sustainable, efficient e-commerce partnerships between Amazon and vendors
As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
- Demonstrated analytical and problem-solving capabilities
- Proficient in Microsoft Excel for use of data manipulation and interpretation
- Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience within e-commerce or Retail fields
- Experience working in a fast-paced and ambiguous environment
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
- Experience in process improvement
- Experience guiding, training and mentoring others
- Experience with project management
- Advanced degree, certifications, or equivalent experience
- Leverage internal AI tooling to drive efficiencies and expedite problem solving
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See All 46 Customer Success Representative Jobs in Washington
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Find JobsCustomer Success Representative Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Success Representative Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon16
- Zenoti5
- SpaceX4
- Amazon Web Services3
- Axon1
Top Industries Hiring
- Technology & Software12
- Retail9
- E-Commerce & Online Marketplaces9
- Construction & Real Estate1
What Washington Employers Look For
The qualifications that appear most often in customer success representative jobs across Washington.
- Bachelor's degree in business, communications, or a related field preferred by Washington employers
- One to three years of customer-facing experience in a SaaS or technology environment
- Demonstrated ability to manage a book of accounts and drive product adoption
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for enterprise client interactions
- Familiarity with customer health metrics, NPS, and renewal or churn analysis
Customer Success Representative Jobs in Washington: Frequently Asked Questions
How do you become a customer success representative in Washington?
Customer success representative roles in Washington do not require a state-issued license or certification. Most employers expect a bachelor's degree in business, communications, or a related field along with customer-facing or account management experience. Washington's tech-heavy hiring market means candidates who can demonstrate SaaS product knowledge and data-driven account management stand out. Building familiarity with CRM tools and earning a vendor certification from platforms like Salesforce or Gainsight strengthens applications significantly.
Which companies hire customer success representatives in Washington?
Employers hiring customer success representatives in Washington right now include Amazon, Zenoti, and SpaceX, based on current listings on Migrate Mate as of September 2026. Washington's concentration of enterprise software and cloud technology companies means openings appear consistently throughout the year across a range of company sizes.
Which Washington cities have the most customer success representative jobs?
Seattle, Redmond, and Bellevue lead Washington for customer success representative openings. Seattle and Bellevue dominate because they host the headquarters and major regional offices of the state's largest technology and cloud services employers, while Redmond's concentration of enterprise software operations generates steady demand for account-focused roles at every level.
Are there remote customer success representative jobs in Washington?
Yes, and more than most fields. Customer success work is inherently desk-based and communication-driven, making it well suited to remote and hybrid arrangements. About 62% of customer success representative openings tied to Washington are remote or hybrid as of September 2026, reflecting how broadly the state's tech employers have adopted flexible work policies. The most remote-friendly segments are enterprise SaaS onboarding and digital account management roles.
How can I get hired as a customer success representative in Washington with little or no experience?
The most realistic entry path is through a customer support or technical support role at a Washington technology company, then moving laterally into a junior customer success position. Large Washington employers like Microsoft and Amazon regularly post associate or entry-level customer success roles that accept candidates with support backgrounds rather than dedicated CSM experience. A Salesforce Administrator or Gainsearch Administrator certification, combined with a documented portfolio showing client communication and problem resolution, gives candidates a measurable edge during screening.
Where can I find and apply to customer success representative jobs in Washington?
You can find and apply to customer success representative jobs in Washington on Migrate Mate, which lists current Washington openings updated regularly. Find roles that fit your experience and location and apply directly to each employer. No account creation is required to search and review open positions.
See All 46 Customer Success Representative Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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