Customer Success Representative Jobs in Washington
Customer Success Representative jobs in Washington are among the most active in the country, concentrated in technology, cloud services, enterprise software, and e-commerce sectors that dominate the state's economy across all seniority levels from associate to director. Seattle, Bellevue, and Redmond anchor the majority of hiring, where established employers like Microsoft, Amazon, and Salesforce maintain large and recurring customer success teams. The most in-demand specialties are enterprise account management, SaaS onboarding, and technical customer success. Find a role that fits below and apply directly.
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Showing 5 of 50+ Customer Success Representative jobs
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK ENTERPRISE CUSTOMER SUCCESS LEAD
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Customer Success team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.
RESPONSIBILITIES:
- Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
- In particular, this role is focused on:
- Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
- Building relationships to identify requirements and manage expectations
- Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
- Retaining and growing the value of assigned accounts in both hardware and service revenue
- Acting as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
- Identifying and leading implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
BASIC QUALIFICATIONS:
- Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience
- 2+ years of consulting or project management experience
- 1+ year experience in a customer-facing role
PREFERRED SKILLS AND EXPERIENCE:
- Significant knowledge or experience in one of the following industries: Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications
- Experience managing multiple projects and delivering under tight time and resource constraints
- Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
- Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
- Demonstrated ability to turn customer feedback into actionable, smart improvements
- Excellent written and verbal communication skills, including ability to craft and present professional presentations
- Excellent empathy, active listening, and resiliency skills
- Ability to read contract documents and discern requirements and deliverables
ADDITIONAL REQUIREMENTS:
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel as needed to customer sites/meetings
COMPENSATION AND BENEFITS:
Pay range:
Customer Success Lead: $110,000.00 - $130,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK ENTERPRISE CUSTOMER SUCCESS LEAD
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Customer Success team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.
RESPONSIBILITIES:
- Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
- In particular, this role is focused on:
- Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
- Building relationships to identify requirements and manage expectations
- Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
- Retaining and growing the value of assigned accounts in both hardware and service revenue
- Acting as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
- Identifying and leading implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
BASIC QUALIFICATIONS:
- Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience
- 2+ years of consulting or project management experience
- 1+ year experience in a customer-facing role
PREFERRED SKILLS AND EXPERIENCE:
- Significant knowledge or experience in one of the following industries: Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications
- Experience managing multiple projects and delivering under tight time and resource constraints
- Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
- Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
- Demonstrated ability to turn customer feedback into actionable, smart improvements
- Excellent written and verbal communication skills, including ability to craft and present professional presentations
- Excellent empathy, active listening, and resiliency skills
- Ability to read contract documents and discern requirements and deliverables
ADDITIONAL REQUIREMENTS:
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel as needed to customer sites/meetings
COMPENSATION AND BENEFITS:
Pay range:
Customer Success Lead: $110,000.00 - $130,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
See All 50 Customer Success Representative Jobs in Washington
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Find JobsCustomer Success Representative Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Success Representative Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon18
- SpaceX9
- Zenoti4
- Amazon Web Services2
- Yoodli AI Roleplays2Y
Top Industries Hiring
- Technology & Software
- Retail
- E-Commerce & Online Marketplaces
- Construction & Real Estate
What Washington Employers Look For
The qualifications that appear most often in customer success representative jobs across Washington.
- Bachelor's degree in business, communications, or a related field preferred by Washington employers
- One to three years of customer-facing experience in a SaaS or technology environment
- Demonstrated ability to manage a book of accounts and drive product adoption
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for enterprise client interactions
- Familiarity with customer health metrics, NPS, and renewal or churn analysis
Customer Success Representative Jobs in Washington: Frequently Asked Questions
How do you become a customer success representative in Washington?
Customer success representative roles in Washington do not require a state-issued license or certification. Most employers expect a bachelor's degree in business, communications, or a related field along with customer-facing or account management experience. Washington's tech-heavy hiring market means candidates who can demonstrate SaaS product knowledge and data-driven account management stand out. Building familiarity with CRM tools and earning a vendor certification from platforms like Salesforce or Gainsight strengthens applications significantly.
Which companies hire customer success representatives in Washington?
Employers hiring customer success representatives in Washington right now include Amazon, SpaceX, and Zenoti, based on current listings on Migrate Mate as of November 2026. Washington's concentration of enterprise software and cloud technology companies means openings appear consistently throughout the year across a range of company sizes.
Which Washington cities have the most customer success representative jobs?
Seattle, Redmond, and Bellevue lead Washington for customer success representative openings. Seattle and Bellevue dominate because they host the headquarters and major regional offices of the state's largest technology and cloud services employers, while Redmond's concentration of enterprise software operations generates steady demand for account-focused roles at every level.
Are there remote customer success representative jobs in Washington?
Yes, and more than most fields. Customer success work is inherently desk-based and communication-driven, making it well suited to remote and hybrid arrangements. About 67% of customer success representative openings tied to Washington are remote or hybrid as of November 2026, reflecting how broadly the state's tech employers have adopted flexible work policies. The most remote-friendly segments are enterprise SaaS onboarding and digital account management roles.
How can I get hired as a customer success representative in Washington with little or no experience?
The most realistic entry path is through a customer support or technical support role at a Washington technology company, then moving laterally into a junior customer success position. Large Washington employers like Microsoft and Amazon regularly post associate or entry-level customer success roles that accept candidates with support backgrounds rather than dedicated CSM experience. A Salesforce Administrator or Gainsearch Administrator certification, combined with a documented portfolio showing client communication and problem resolution, gives candidates a measurable edge during screening.
Where can I find and apply to customer success representative jobs in Washington?
You can find and apply to customer success representative jobs in Washington on Migrate Mate, which lists current Washington openings updated regularly. Find roles that fit your experience and location and apply directly to each employer. No account creation is required to search and review open positions.
See All 50 Customer Success Representative Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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