Customer Success Representative Jobs in Washington
Customer Success Representative jobs in Washington are among the most active in the country, concentrated in technology, cloud services, enterprise software, and e-commerce sectors that dominate the state's economy across all seniority levels from associate to director. Seattle, Bellevue, and Redmond anchor the majority of hiring, where established employers like Microsoft, Amazon, and Salesforce maintain large and recurring customer success teams. The most in-demand specialties are enterprise account management, SaaS onboarding, and technical customer success. Find a role that fits below and apply directly.
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position will support a territory including Everett, Monroe, Snohomish, Marysville, and Arlington, WA.
Summary
The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Key Responsibilities
Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross-selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.
Qualifications
0–4 years in customer success, support, or related customer-facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data-driven mindset.
Excellent written communication skills.
The internal job posting will close 11:59pmEST 8/19/26 for all employees.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Pay Range:
The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position will support a territory including Everett, Monroe, Snohomish, Marysville, and Arlington, WA.
Summary
The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Key Responsibilities
Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross-selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.
Qualifications
0–4 years in customer success, support, or related customer-facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data-driven mindset.
Excellent written communication skills.
The internal job posting will close 11:59pmEST 8/19/26 for all employees.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Pay Range:
The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.See All 40 Customer Success Representative Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Success Representative Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon13
- UPS2
- freshworks2
- Amazon Web Services2
- Cox Communications2
Top Industries Hiring
- Technology & Software14
- Retail11
- E-Commerce & Online Marketplaces11
- Construction & Real Estate1
What Washington Employers Look For
The qualifications that appear most often in customer success representative jobs across Washington.
- Bachelor's degree in business, communications, or a related field preferred by Washington employers
- One to three years of customer-facing experience in a SaaS or technology environment
- Demonstrated ability to manage a book of accounts and drive product adoption
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for enterprise client interactions
- Familiarity with customer health metrics, NPS, and renewal or churn analysis
Customer Success Representative Jobs in Washington: Frequently Asked Questions
How do you become a customer success representative in Washington?
Customer success representative roles in Washington do not require a state-issued license or certification. Most employers expect a bachelor's degree in business, communications, or a related field along with customer-facing or account management experience. Washington's tech-heavy hiring market means candidates who can demonstrate SaaS product knowledge and data-driven account management stand out. Building familiarity with CRM tools and earning a vendor certification from platforms like Salesforce or Gainsight strengthens applications significantly.
Which companies hire customer success representatives in Washington?
Employers hiring customer success representatives in Washington right now include Amazon, UPS, and freshworks, based on current listings on Migrate Mate as of August 2026. Washington's concentration of enterprise software and cloud technology companies means openings appear consistently throughout the year across a range of company sizes.
Which Washington cities have the most customer success representative jobs?
Seattle, Bellevue, and Bellingham lead Washington for customer success representative openings. Seattle and Bellevue dominate because they host the headquarters and major regional offices of the state's largest technology and cloud services employers, while Redmond's concentration of enterprise software operations generates steady demand for account-focused roles at every level.
Are there remote customer success representative jobs in Washington?
Yes, and more than most fields. Customer success work is inherently desk-based and communication-driven, making it well suited to remote and hybrid arrangements. About 85% of customer success representative openings tied to Washington are remote or hybrid as of August 2026, reflecting how broadly the state's tech employers have adopted flexible work policies. The most remote-friendly segments are enterprise SaaS onboarding and digital account management roles.
How can I get hired as a customer success representative in Washington with little or no experience?
The most realistic entry path is through a customer support or technical support role at a Washington technology company, then moving laterally into a junior customer success position. Large Washington employers like Microsoft and Amazon regularly post associate or entry-level customer success roles that accept candidates with support backgrounds rather than dedicated CSM experience. A Salesforce Administrator or Gainsearch Administrator certification, combined with a documented portfolio showing client communication and problem resolution, gives candidates a measurable edge during screening.
Where can I find and apply to customer success representative jobs in Washington?
You can find and apply to customer success representative jobs in Washington on Migrate Mate, which lists current Washington openings updated regularly. Find roles that fit your experience and location and apply directly to each employer. No account creation is required to search and review open positions.
See All 40 Customer Success Representative Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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