Customer Success Representative Jobs in Pennsylvania
Customer Success Representative jobs in Pennsylvania are in steady demand, concentrated in software and SaaS, financial services, healthcare technology, and business process outsourcing, with openings at every level from entry coordinator to senior account specialist. Philadelphia and Pittsburgh anchor most of the hiring, with a growing cluster in the Lehigh Valley, where companies like Comcast, Lincoln Financial Group, and SAP have established operations. The most sought-after specializations in Pennsylvania are B2B account management, onboarding and implementation support, and enterprise retention. Find a role that fits below and apply directly.
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Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.
Position: Customer Success Manager – Cable Backplane Systems
Location: Santa Clara, CA or Valley Green, PA (Harrisburg area); hybrid with domestic and international travel
Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors and cable assemblies for the Telecom/Datacom market (AI hardware, Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs and hyperscalers globally. Our global headquarters are located in Nashua, NH and we have design, sales and manufacturing locations globally.
The Cable Backplane Systems (CBS) team is establishing a Customer Success organization accountable for the operational customer experience as our products move into Mass Production. The Customer Success Manager (CSM) is the customer's operational advocate and the single point of coordination across Sales, Program Management, Product Line Management, Demand Management, Quality, Engineering, Operations, and Field Service. This is a senior, customer-facing role serving strategic hyperscale and AI-infrastructure accounts, and it pairs closely with our Field Service Engineering team supporting system integrators (ODM/JDM/CM) worldwide.
RESPONSIBILITIES:
- Own the operational customer experience for one or more strategic accounts during Mass Production, ensuring the customer experiences Amphenol as a single, coordinated organization.
- Establish and maintain a customer health scorecard (deployed in our Single Pane of Glass platform); monitor health signals, usage and operational metrics, and support trends to identify risk early and drive proactive intervention.
- Lead cross-functional customer escalations end-to-end: assemble the right internal team, drive containment and resolution, manage executive-level communication, and track all action items to closure.
- Plan and facilitate Quarterly Business Reviews (QBR) and Quarterly Quality Reviews (QQR) with senior customer stakeholders; coordinate inputs from Quality, Engineering, Operations, and Field Service, and convert findings into operational improvement plans.
- Coordinate RMA status communication and customer-facing failure-analysis (FA) and corrective-action (8D) updates, partnering with Quality and Engineering who own the technical investigation and conclusions.
- Capture and route Voice of Customer to Product Line Management, Engineering, and Operations; ensure recurring pain points and repeat escalations are reviewed and addressed.
- Track customer KPI, SLO, and SLA performance; maintain auditable reporting to protect both the customer relationship and Amphenol's commitments.
- Onboard ahead of Mass Production for new programs: build the customer's SPOG profile, establish the escalation process, align the RMA process, conduct launch readiness reviews, and build internal and external relationships — targeting full engagement at MP launch.
- Pair with the assigned Field Service Engineer(s) on account coverage: the CSM leads the business relationship (scorecard, QBR/QQR, escalations) while Field Service leads the technical relationship at integrator sites (Quarterly Engineering Reviews, on-site containment, deployed diagnostics).
- Apply data-driven and AI-enabled tooling to automate health insights, prioritize accounts, and scale proactive account management.
- Mentor Customer Operations Advocates (COA) and contribute to Customer Success playbooks, processes, and best practices as the team grows.
QUALIFICATIONS:
- Bachelor's degree in Engineering or a related technical discipline (advanced degree a plus), with 10+ years in customer-facing technical roles such as customer success, technical support/escalation leadership, service delivery, or technical account management.
- Proven experience leading high-severity escalations and critical incident management for strategic enterprise, hyperscale, or service-provider accounts, including executive stakeholder communication under pressure.
- Hands-on experience with root cause analysis and failure-analysis coordination; able to engage credibly with engineering, quality, and manufacturing teams while keeping conversations anchored to business outcomes.
- Demonstrated practice running QBRs and structured business reviews, using customer health scores, telemetry, and operational metrics to drive retention and account growth.
- Experience with hardware products, manufacturing or system-integrator environments, and/or AI/datacenter infrastructure strongly preferred; interconnect industry experience a plus.
- Familiarity with AI tools and data-driven customer-success platforms (e.g., CRM, health-scoring, analytics); experience applying AI to customer-success workflows is a strong plus.
- Proficiency with CRM and work-management tools (e.g., Salesforce, Jira, Smartsheet) and the Microsoft Office suite.
- Outstanding cross-functional coordination, communication, and crisis-leadership skills; well organized and comfortable operating in a matrixed, globally distributed environment.
- Ability to travel domestically and internationally to customer and system-integrator sites (approximately 25–40%).
ADDITIONAL:
- This is a foundational hire for a new team; the successful candidate will help shape the Customer Success charter, KPIs, and playbooks, with growth paths into broader account portfolios and team leadership.
Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin
For additional company information please visit our website at https://www.amphenol-cs.com/
Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.
Position: Customer Success Manager – Cable Backplane Systems
Location: Santa Clara, CA or Valley Green, PA (Harrisburg area); hybrid with domestic and international travel
Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors and cable assemblies for the Telecom/Datacom market (AI hardware, Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs and hyperscalers globally. Our global headquarters are located in Nashua, NH and we have design, sales and manufacturing locations globally.
The Cable Backplane Systems (CBS) team is establishing a Customer Success organization accountable for the operational customer experience as our products move into Mass Production. The Customer Success Manager (CSM) is the customer's operational advocate and the single point of coordination across Sales, Program Management, Product Line Management, Demand Management, Quality, Engineering, Operations, and Field Service. This is a senior, customer-facing role serving strategic hyperscale and AI-infrastructure accounts, and it pairs closely with our Field Service Engineering team supporting system integrators (ODM/JDM/CM) worldwide.
RESPONSIBILITIES:
- Own the operational customer experience for one or more strategic accounts during Mass Production, ensuring the customer experiences Amphenol as a single, coordinated organization.
- Establish and maintain a customer health scorecard (deployed in our Single Pane of Glass platform); monitor health signals, usage and operational metrics, and support trends to identify risk early and drive proactive intervention.
- Lead cross-functional customer escalations end-to-end: assemble the right internal team, drive containment and resolution, manage executive-level communication, and track all action items to closure.
- Plan and facilitate Quarterly Business Reviews (QBR) and Quarterly Quality Reviews (QQR) with senior customer stakeholders; coordinate inputs from Quality, Engineering, Operations, and Field Service, and convert findings into operational improvement plans.
- Coordinate RMA status communication and customer-facing failure-analysis (FA) and corrective-action (8D) updates, partnering with Quality and Engineering who own the technical investigation and conclusions.
- Capture and route Voice of Customer to Product Line Management, Engineering, and Operations; ensure recurring pain points and repeat escalations are reviewed and addressed.
- Track customer KPI, SLO, and SLA performance; maintain auditable reporting to protect both the customer relationship and Amphenol's commitments.
- Onboard ahead of Mass Production for new programs: build the customer's SPOG profile, establish the escalation process, align the RMA process, conduct launch readiness reviews, and build internal and external relationships — targeting full engagement at MP launch.
- Pair with the assigned Field Service Engineer(s) on account coverage: the CSM leads the business relationship (scorecard, QBR/QQR, escalations) while Field Service leads the technical relationship at integrator sites (Quarterly Engineering Reviews, on-site containment, deployed diagnostics).
- Apply data-driven and AI-enabled tooling to automate health insights, prioritize accounts, and scale proactive account management.
- Mentor Customer Operations Advocates (COA) and contribute to Customer Success playbooks, processes, and best practices as the team grows.
QUALIFICATIONS:
- Bachelor's degree in Engineering or a related technical discipline (advanced degree a plus), with 10+ years in customer-facing technical roles such as customer success, technical support/escalation leadership, service delivery, or technical account management.
- Proven experience leading high-severity escalations and critical incident management for strategic enterprise, hyperscale, or service-provider accounts, including executive stakeholder communication under pressure.
- Hands-on experience with root cause analysis and failure-analysis coordination; able to engage credibly with engineering, quality, and manufacturing teams while keeping conversations anchored to business outcomes.
- Demonstrated practice running QBRs and structured business reviews, using customer health scores, telemetry, and operational metrics to drive retention and account growth.
- Experience with hardware products, manufacturing or system-integrator environments, and/or AI/datacenter infrastructure strongly preferred; interconnect industry experience a plus.
- Familiarity with AI tools and data-driven customer-success platforms (e.g., CRM, health-scoring, analytics); experience applying AI to customer-success workflows is a strong plus.
- Proficiency with CRM and work-management tools (e.g., Salesforce, Jira, Smartsheet) and the Microsoft Office suite.
- Outstanding cross-functional coordination, communication, and crisis-leadership skills; well organized and comfortable operating in a matrixed, globally distributed environment.
- Ability to travel domestically and internationally to customer and system-integrator sites (approximately 25–40%).
ADDITIONAL:
- This is a foundational hire for a new team; the successful candidate will help shape the Customer Success charter, KPIs, and playbooks, with growth paths into broader account portfolios and team leadership.
Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin
For additional company information please visit our website at https://www.amphenol-cs.com/
Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/
See All 33 Customer Success Representative Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Customer Success Representative Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Cybersecurity
- Medical Devices
- Media & Entertainment
- Technology & Software
- Electronics & Hardware
What Pennsylvania Employers Look For
The qualifications that appear most often in customer success representative jobs across Pennsylvania.
- Bachelor's degree in business, communications, or a related field preferred by most Pennsylvania employers
- One to three years of customer-facing experience in SaaS, financial services, or healthcare technology
- Demonstrated ability to manage a portfolio of accounts and drive measurable retention outcomes
- Proficiency with CRM platforms such as Salesforce or HubSpot used widely across Pennsylvania employers
- Strong written and verbal communication skills for client presentations and escalation management
- Familiarity with ticketing or customer support tools such as Zendesk or Intercom
Customer Success Representative Jobs in Pennsylvania: Frequently Asked Questions
How do you become a customer success representative in Pennsylvania?
Customer success representatives in Pennsylvania do not require a state-issued license or certification, so the path runs through education and experience. Most employers prefer a bachelor's degree in business, communications, or a related field. Entry-level candidates typically start in support or account coordinator roles at Pennsylvania technology, financial services, or healthcare technology companies and move into customer success as they build product knowledge and client relationship skills.
Which companies hire customer success representatives in Pennsylvania?
Pennsylvania customer success representative roles are posted by ALTO USA, ShipFusion, and Uber Freight and others right now, based on current listings on Migrate Mate as of August 2026. Pennsylvania's concentration of SaaS firms, regional banks, and healthcare technology companies makes it one of the more active states for this role in the mid-Atlantic region.
Which Pennsylvania cities have the most customer success representative jobs?
Philadelphia, Pittsburgh, and York have the most customer success representative openings in Pennsylvania. Philadelphia leads because of its dense concentration of fintech, insurance, and enterprise software employers, while Pittsburgh's growing technology sector and healthcare systems drive demand there, and smaller markets like the Lehigh Valley benefit from the regional offices of large national and multinational companies based nearby.
Are there remote customer success representative jobs in Pennsylvania?
Yes, and more than most fields, since customer success work is largely conducted through video calls, email, and CRM platforms rather than on-site. About 56% of customer success representative openings tied to Pennsylvania are remote or hybrid as of August 2026, reflecting how broadly employers in this state have adopted flexible work arrangements. Roles focused on onboarding and renewal management tend to be the most fully remote.
How can I get hired as a customer success representative in Pennsylvania with little or no experience?
The most realistic entry path is through a customer support or account coordinator role at a Pennsylvania software, financial services, or healthcare technology company and then transitioning internally once you have product knowledge and client exposure. Large Philadelphia-area employers regularly hire associates with no prior customer success title if candidates can show strong communication skills and comfort with CRM tools. A Salesforce Administrator credential or a HubSpot certification gives candidates without direct experience a concrete advantage in Pennsylvania interviews.
Where can I find and apply to customer success representative jobs in Pennsylvania?
You can find and apply to customer success representative jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings. Find roles that fit your experience and location and apply directly to the employers posting them.
See All 33 Customer Success Representative Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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