Customer Success Representative Jobs in Pennsylvania
Customer Success Representative jobs in Pennsylvania are in steady demand, concentrated in software and SaaS, financial services, healthcare technology, and business process outsourcing, with openings at every level from entry coordinator to senior account specialist. Philadelphia and Pittsburgh anchor most of the hiring, with a growing cluster in the Lehigh Valley, where companies like Comcast, Lincoln Financial Group, and SAP have established operations. The most sought-after specializations in Pennsylvania are B2B account management, onboarding and implementation support, and enterprise retention. Find a role that fits below and apply directly.
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Showing 5 of 44+ Customer Success Representative jobs
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Summary of Objective:
The Customer Success Manager (CSM) will be primarily responsible for proactively driving growth of user utilization metrics, customer onboarding and enablement of pci|bridge. CSM will accomplish this by first establishing cross-functional relationships with our sales & marketing, project management, and product team internally to understand the value and function of pci|bridge for the organization. Using that knowledge, they will forge consistent working relationships externally with our customers to ensure they know and understand that delivered value. This focused attention will be critical to the success and deployment of our platform and the CSM is a primary champion and owner of that effort.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.
- Create, refine, and implement customer engagement strategies to support onboarding and continued use of the pci|bridge platform among PCIs customer base.
- Meet regularly with customers and/or project management either in person or virtually to conduct demos, workshops, or other pci|bridge training.
- Establish relationships with existing customer contacts for training and support.
- Drive efforts throughout the year to highlight new features and capabilities to customer and internal users.
- Develop a strong understanding of PCIs business and the common activities that occur B2B so that the value of pci|bridge can be explained and deployed with context.
- Participate in new feature demos from the development team to maintain currency with understanding of the platform and new features.
- Responsible for the growth of user utilization metrics, new project onboarding in conjunction with sales and project management.
- Partner with the pci|bridge product and marketing teams to identify messaging opportunities and potential feature or training development needs.
- Execute demos for sales with new prospective clients.
- Participate in regular steering committee meetings to report out on user enablement progress to management and team members.
- Partner with project management to understand the needs of PCI customers and internal users throughout engagement activities.
- This position may require overtime and/or weekend work.
- This position may require some travel to customer and/or other PCI sites.
- Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
- Attendance to work is an essential function of this position
- Performs other duties as assigned by Manager/Supervisor.
Required:
- Associate's Degree in a related field and/or 1-3 years related experience and/or training.
- College Level Mathematical Skills
- Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs.
- Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
- Very High Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions. Be able to interpret an extensive variety of technical instructions in math or diagram form and deal with several abstract/concrete variables.
Preferred:
- Ability to work independently and/or as part of a team.
- Ability to display original thinking and creativity.
- Ability to display excellent time management skills.
- Ability to demonstrate attention to detail.
- Ability to effectively present information to various groups of people.
- Ability to maintain a positive attitude and relationships.
Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future
Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Summary of Objective:
The Customer Success Manager (CSM) will be primarily responsible for proactively driving growth of user utilization metrics, customer onboarding and enablement of pci|bridge. CSM will accomplish this by first establishing cross-functional relationships with our sales & marketing, project management, and product team internally to understand the value and function of pci|bridge for the organization. Using that knowledge, they will forge consistent working relationships externally with our customers to ensure they know and understand that delivered value. This focused attention will be critical to the success and deployment of our platform and the CSM is a primary champion and owner of that effort.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.
- Create, refine, and implement customer engagement strategies to support onboarding and continued use of the pci|bridge platform among PCIs customer base.
- Meet regularly with customers and/or project management either in person or virtually to conduct demos, workshops, or other pci|bridge training.
- Establish relationships with existing customer contacts for training and support.
- Drive efforts throughout the year to highlight new features and capabilities to customer and internal users.
- Develop a strong understanding of PCIs business and the common activities that occur B2B so that the value of pci|bridge can be explained and deployed with context.
- Participate in new feature demos from the development team to maintain currency with understanding of the platform and new features.
- Responsible for the growth of user utilization metrics, new project onboarding in conjunction with sales and project management.
- Partner with the pci|bridge product and marketing teams to identify messaging opportunities and potential feature or training development needs.
- Execute demos for sales with new prospective clients.
- Participate in regular steering committee meetings to report out on user enablement progress to management and team members.
- Partner with project management to understand the needs of PCI customers and internal users throughout engagement activities.
- This position may require overtime and/or weekend work.
- This position may require some travel to customer and/or other PCI sites.
- Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
- Attendance to work is an essential function of this position
- Performs other duties as assigned by Manager/Supervisor.
Required:
- Associate's Degree in a related field and/or 1-3 years related experience and/or training.
- College Level Mathematical Skills
- Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs.
- Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
- Very High Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions. Be able to interpret an extensive variety of technical instructions in math or diagram form and deal with several abstract/concrete variables.
Preferred:
- Ability to work independently and/or as part of a team.
- Ability to display original thinking and creativity.
- Ability to display excellent time management skills.
- Ability to demonstrate attention to detail.
- Ability to effectively present information to various groups of people.
- Ability to maintain a positive attitude and relationships.
Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future
Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.
See All 44 Customer Success Representative Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Customer Success Representative Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Cybersecurity
- Media & Entertainment
- Technology & Software
What Pennsylvania Employers Look For
The qualifications that appear most often in customer success representative jobs across Pennsylvania.
- Bachelor's degree in business, communications, or a related field preferred by most Pennsylvania employers
- One to three years of customer-facing experience in SaaS, financial services, or healthcare technology
- Demonstrated ability to manage a portfolio of accounts and drive measurable retention outcomes
- Proficiency with CRM platforms such as Salesforce or HubSpot used widely across Pennsylvania employers
- Strong written and verbal communication skills for client presentations and escalation management
- Familiarity with ticketing or customer support tools such as Zendesk or Intercom
Customer Success Representative Jobs in Pennsylvania: Frequently Asked Questions
How do you become a customer success representative in Pennsylvania?
Customer success representatives in Pennsylvania do not require a state-issued license or certification, so the path runs through education and experience. Most employers prefer a bachelor's degree in business, communications, or a related field. Entry-level candidates typically start in support or account coordinator roles at Pennsylvania technology, financial services, or healthcare technology companies and move into customer success as they build product knowledge and client relationship skills.
Which companies hire customer success representatives in Pennsylvania?
Pennsylvania customer success representative roles are posted by ALTO USA, Intervala, and Industrial Scientific and others right now, based on current listings on Migrate Mate as of November 2026. Pennsylvania's concentration of SaaS firms, regional banks, and healthcare technology companies makes it one of the more active states for this role in the mid-Atlantic region.
Which Pennsylvania cities have the most customer success representative jobs?
Philadelphia, Walnut Grove, and Leetsdale have the most customer success representative openings in Pennsylvania. Philadelphia leads because of its dense concentration of fintech, insurance, and enterprise software employers, while Pittsburgh's growing technology sector and healthcare systems drive demand there, and smaller markets like the Lehigh Valley benefit from the regional offices of large national and multinational companies based nearby.
Are there remote customer success representative jobs in Pennsylvania?
Yes, and more than most fields, since customer success work is largely conducted through video calls, email, and CRM platforms rather than on-site. About 82% of customer success representative openings tied to Pennsylvania are remote or hybrid as of November 2026, reflecting how broadly employers in this state have adopted flexible work arrangements. Roles focused on onboarding and renewal management tend to be the most fully remote.
How can I get hired as a customer success representative in Pennsylvania with little or no experience?
The most realistic entry path is through a customer support or account coordinator role at a Pennsylvania software, financial services, or healthcare technology company and then transitioning internally once you have product knowledge and client exposure. Large Philadelphia-area employers regularly hire associates with no prior customer success title if candidates can show strong communication skills and comfort with CRM tools. A Salesforce Administrator credential or a HubSpot certification gives candidates without direct experience a concrete advantage in Pennsylvania interviews.
Where can I find and apply to customer success representative jobs in Pennsylvania?
You can find and apply to customer success representative jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings. Find roles that fit your experience and location and apply directly to the employers posting them.
See All 44 Customer Success Representative Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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