Client Services Manager Jobs in Pennsylvania
Client Services Manager jobs in Pennsylvania are in steady demand, concentrated in financial services, healthcare administration, insurance, and professional services firms that anchor the state's economy. Philadelphia, Pittsburgh, and Harrisburg account for the bulk of openings, where employers like Comcast, Independence Blue Cross, and PNC Financial Services consistently maintain client services teams at coordinator, manager, and director levels. The most sought-after specialties are account retention, B2B relationship management, and managed care client services. Scan the live roles below and apply to whichever ones fit.
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Job Summary
Job Description
Core Responsibilities
- Using telephony and network infrastructure knowledge, analyze and determine course of resolution of customer inquiries and outages to include routing of customer inquiries to appropriate critical business partners, (e.g. NOC, ECC, XOC, Regional Tech Ops, Sales and NETO) ensuring optimum response and resolution.
- Key player in maintaining a line of sight into customers' networks with a proactive approach in providing technical solutions and driving for true root cause analysis of customer network issues.
- Utilizes knowledge of clients' infrastructure and technical configurations to provide input to internal partners on scheduled maintenance events that would impact client change control guidelines.
- Initiate and coordinate with technical teams regarding root cause analysis of outages and communicate impact to customer ensuring customer understanding and acceptance.
- Ultimate customer advocate from onboarding and throughout customer lifecycle largely focusing on post sales activity surrounding solution implementation and post install support and network health.
- Meet with customer as part of the account team to review mutual expectations of business governance activities, sales and commercial inquiries, as well as, service issues related to the health of the account and agreed upon SLAs.
- Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused overall service experience.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
Customer Experience (CX); Proactive Behavior; Communication; Taking Initiative
Salary:
National Pay Range: $55,700.47 USD-$130,547.97 USD Illinois Pay Range: $59,181.75 USD - $114,882.21 USD Colorado Pay Range: $62,663.02 USD - $120,104.13 USD Hawaii Pay Range: $73,106.86 USD - $109,660.29 USD Washington DC Pay Range: $80,069.42 USD - $120,104.13 USD Maryland Pay Range: $66,144.30 USD - $120,104.13 USD Minnesota Pay Range: $62,663.02 USD - $109,660.29 USD New York Pay Range: $66,144.30 USD - $130,547.97 USD Washington Pay Range: $62,663.02 USD - $125,326.05 USD New Jersey Pay Range: $69,625.58 USD - $125,326.05 USD Vermont Pay Range: $66,144.30 USD - $104,438.37 USD Massachusetts Pay Range: $69,625.58 USD - $125,326.05 USD Virginia Pay Range: $62,663.02 USD - $120,104.13 USD Maine Pay Range: $62,663.02 USD - $104,438.37 USD California Pay Range: $62,663.02 USD - $116,042.64
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Job Summary
Job Description
Core Responsibilities
- Using telephony and network infrastructure knowledge, analyze and determine course of resolution of customer inquiries and outages to include routing of customer inquiries to appropriate critical business partners, (e.g. NOC, ECC, XOC, Regional Tech Ops, Sales and NETO) ensuring optimum response and resolution.
- Key player in maintaining a line of sight into customers' networks with a proactive approach in providing technical solutions and driving for true root cause analysis of customer network issues.
- Utilizes knowledge of clients' infrastructure and technical configurations to provide input to internal partners on scheduled maintenance events that would impact client change control guidelines.
- Initiate and coordinate with technical teams regarding root cause analysis of outages and communicate impact to customer ensuring customer understanding and acceptance.
- Ultimate customer advocate from onboarding and throughout customer lifecycle largely focusing on post sales activity surrounding solution implementation and post install support and network health.
- Meet with customer as part of the account team to review mutual expectations of business governance activities, sales and commercial inquiries, as well as, service issues related to the health of the account and agreed upon SLAs.
- Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused overall service experience.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
Customer Experience (CX); Proactive Behavior; Communication; Taking Initiative
Salary:
National Pay Range: $55,700.47 USD-$130,547.97 USD Illinois Pay Range: $59,181.75 USD - $114,882.21 USD Colorado Pay Range: $62,663.02 USD - $120,104.13 USD Hawaii Pay Range: $73,106.86 USD - $109,660.29 USD Washington DC Pay Range: $80,069.42 USD - $120,104.13 USD Maryland Pay Range: $66,144.30 USD - $120,104.13 USD Minnesota Pay Range: $62,663.02 USD - $109,660.29 USD New York Pay Range: $66,144.30 USD - $130,547.97 USD Washington Pay Range: $62,663.02 USD - $125,326.05 USD New Jersey Pay Range: $69,625.58 USD - $125,326.05 USD Vermont Pay Range: $66,144.30 USD - $104,438.37 USD Massachusetts Pay Range: $69,625.58 USD - $125,326.05 USD Virginia Pay Range: $62,663.02 USD - $120,104.13 USD Maine Pay Range: $62,663.02 USD - $104,438.37 USD California Pay Range: $62,663.02 USD - $116,042.64
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
See All 48 Client Services Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Client Services Manager JobsClient Services Manager Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Client Services Manager Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
- Medical Devices
- Accounting & Auditing
- Non-Profit & Social Services
What Pennsylvania Employers Look For
The qualifications that appear most often in client services manager jobs across Pennsylvania.
- Bachelor's degree in business, communications, or a related field required
- Three or more years of client-facing account management or customer success experience
- Demonstrated ability to manage multiple client accounts and meet retention targets
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for executive-level client interactions
- Experience coordinating cross-functional teams to resolve client escalations and deliverables
Client Services Manager Jobs in Pennsylvania: Frequently Asked Questions
How do you become a client services manager in Pennsylvania?
Most client services manager roles in Pennsylvania require a bachelor's degree in business administration, communications, or a related field, with several years of account management or client-facing experience. There is no state-issued license required for the role itself, but professionals in regulated industries such as insurance may need a Pennsylvania Department of Insurance producer license. Many candidates move into the role from account coordinator, customer success specialist, or sales support positions at Pennsylvania-based firms.
Which companies hire client services managers in Pennsylvania?
Companies currently hiring client services managers in Pennsylvania include BAYADA Home Health Care, BDO, and Veeva Systems, per current listings on Migrate Mate as of August 2026. Pennsylvania's concentration of large insurance carriers, financial institutions, and regional healthcare systems means steady, year-round demand for client services professionals at multiple seniority levels.
Which Pennsylvania cities have the most client services manager jobs?
Philadelphia, Pittsburgh, and Doylestown have the most client services manager openings in Pennsylvania. Philadelphia dominates because of its dense cluster of insurance, banking, and healthcare headquarters, while Pittsburgh's technology and financial services sectors drive demand there, and Harrisburg's government-adjacent professional services firms and managed care organizations account for its share of the market.
Are there remote client services manager jobs in Pennsylvania?
Yes, and more than most fields. About 40% of client services manager openings tied to Pennsylvania are remote or hybrid as of August 2026, reflecting the desk-based, communication-driven nature of the work. Account management, client onboarding coordination, and renewal support functions are the portions of the role most commonly offered in fully remote arrangements by Pennsylvania employers.
How can I get hired as a client services manager in Pennsylvania with little or no experience?
The most realistic entry path is a client services coordinator or customer success associate role at a mid-size Pennsylvania employer, where you build account management fundamentals before moving up. Large regional insurers and managed care organizations, including those based in the Philadelphia suburbs and the Pittsburgh area, regularly post associate client services roles designed for candidates without direct management experience. Moving from inside sales, administrative support, or a call center team lead position into a coordinator role is a common route, and holding a HubSpot or Salesforce certification strengthens any entry-level application.
Where can I find and apply to client services manager jobs in Pennsylvania?
You can find and apply to client services manager jobs in Pennsylvania on Migrate Mate, which lists current openings tied to the state. Search the roles available, find the ones that match your background and preferred location, and apply directly through the listings.
See All 48 Client Services Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Client Services Manager Jobs