Client Services Manager Jobs in Pennsylvania
Client Services Manager jobs in Pennsylvania are in steady demand, concentrated in financial services, healthcare administration, insurance, and professional services firms that anchor the state's economy. Philadelphia, Pittsburgh, and Harrisburg account for the bulk of openings, where employers like Comcast, Independence Blue Cross, and PNC Financial Services consistently maintain client services teams at coordinator, manager, and director levels. The most sought-after specialties are account retention, B2B relationship management, and managed care client services. Scan the live roles below and apply to whichever ones fit.
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The Client Services Specialist II provides essential support for American Textile Company’s business channels. Responsibilities vary based on customer and service support needs. Duties include tasks such as order processing, issue resolution, customer maintenance, and report generation. This role involves significant time spent in Excel, customer databases, and ATC software, including Frontier, Logimax, SharePoint, Cognos, Teams, and heavy email communication. The Client Services Specialist II collaborates closely with various departments to ensure smooth operations and customer satisfaction.
PRIMARY RESPONSIBILITIES:
Order Management
- Provides timely and accurate information on orders.
- Researches chargeback's and provides feedback to the Finance Dept.
- Tracks rollouts for orders.
- Communicates pricing discrepancies to the National Account Manager.
Customer Maintenance
- Ensures customer files are accurate & up to date.
- Communicates new store/customer information to the Shipping Dept.
- Maintains web accounts if required.
- Ensures pricing information is accurate.
- Responsible for new store tracking and new store set ups for assigned accounts.
- Works with Sales Admin on SKU set up.
- Completes inventory/customer reports, PO fulfillment, shipment status, etc.
Customer Service
- Processes and resolves customer complaints and product questions.
- Communicates the complaint and actions taken for resolution to the sales representative.
- Serves as the point of contact for all assigned accounts providing product recommendations, pricing information, etc.
- Coordinates the setup of new customers.
- Addresses internal account questions.
- Manages product returns for customers.
- Responsible for seeking run out dates when requested by the account manager.
- Communicates cancellations, date improvements, substitutes to the appropriate departments.
Admin Functions
- Tracks cancellations, consumer complaints, inquiries and refunds.
- Provides a weekly of cancellations to executives.
- Participates in the weekly open rollout report.
- Assists with ship point changes.
Rollout Process
- Completes order summaries.
- Collaborates with NAM for orders needed.
- Updates the Open Rollout form in SharePoint.
- Provides information for orders not entered in AS400.
ESSENTIAL QUALIFICATIONS:
- Minimum of 2 years of experience in customer service, order management, or related field
- Proficiency in Microsoft Office (Excel, Outlook), with basic knowledge of functions like formulas and charts
- Excellent interpersonal and communication skills.
- Quick learner with a positive attitude and strong attention to detail.
- Responsible and capable of coordinating multiple projects at one time.
- Enjoys working in a team atmosphere and with a high performance team.
- Willing to take on new projects as needed.
Job Type: Full-time
Pay: From $17.31 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you understand that American Textile Company is an Equal Opportunity Employer?
- Have you ever worked for this Company before?
- What interests you about the Client Services Specialist II position?
- How would you handle a customer requesting a cancellation after an order has already been processed?
- What steps would you take if you noticed an order had incorrect pricing?
- What would you do if an order showed as shipped in the system, but the customer hadn't received it?
- Have you worked with an order management system such as AS400?
- What experience do you have using Salesforce or other CRM systems?
- How comfortable are you using Microsoft Excel? What Excel functions have you used?
- Have you worked with customer pricing, SKU information, or product databases?
- Describe a time you caught an error before it became a bigger problem.
- What computer programs are you familiar with in the past or currently (AS400, Cleo, Cognos, Salesforce, Frontier, Logimax, Sharepoint, Tableau,...
- Are you okay with a starting pay of $36k (approx. 17.36 per hour)?
Ability to Commute:
- Duquesne, PA 15110 (Preferred)
Work Location: In person
The Client Services Specialist II provides essential support for American Textile Company’s business channels. Responsibilities vary based on customer and service support needs. Duties include tasks such as order processing, issue resolution, customer maintenance, and report generation. This role involves significant time spent in Excel, customer databases, and ATC software, including Frontier, Logimax, SharePoint, Cognos, Teams, and heavy email communication. The Client Services Specialist II collaborates closely with various departments to ensure smooth operations and customer satisfaction.
PRIMARY RESPONSIBILITIES:
Order Management
- Provides timely and accurate information on orders.
- Researches chargeback's and provides feedback to the Finance Dept.
- Tracks rollouts for orders.
- Communicates pricing discrepancies to the National Account Manager.
Customer Maintenance
- Ensures customer files are accurate & up to date.
- Communicates new store/customer information to the Shipping Dept.
- Maintains web accounts if required.
- Ensures pricing information is accurate.
- Responsible for new store tracking and new store set ups for assigned accounts.
- Works with Sales Admin on SKU set up.
- Completes inventory/customer reports, PO fulfillment, shipment status, etc.
Customer Service
- Processes and resolves customer complaints and product questions.
- Communicates the complaint and actions taken for resolution to the sales representative.
- Serves as the point of contact for all assigned accounts providing product recommendations, pricing information, etc.
- Coordinates the setup of new customers.
- Addresses internal account questions.
- Manages product returns for customers.
- Responsible for seeking run out dates when requested by the account manager.
- Communicates cancellations, date improvements, substitutes to the appropriate departments.
Admin Functions
- Tracks cancellations, consumer complaints, inquiries and refunds.
- Provides a weekly of cancellations to executives.
- Participates in the weekly open rollout report.
- Assists with ship point changes.
Rollout Process
- Completes order summaries.
- Collaborates with NAM for orders needed.
- Updates the Open Rollout form in SharePoint.
- Provides information for orders not entered in AS400.
ESSENTIAL QUALIFICATIONS:
- Minimum of 2 years of experience in customer service, order management, or related field
- Proficiency in Microsoft Office (Excel, Outlook), with basic knowledge of functions like formulas and charts
- Excellent interpersonal and communication skills.
- Quick learner with a positive attitude and strong attention to detail.
- Responsible and capable of coordinating multiple projects at one time.
- Enjoys working in a team atmosphere and with a high performance team.
- Willing to take on new projects as needed.
Job Type: Full-time
Pay: From $17.31 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you understand that American Textile Company is an Equal Opportunity Employer?
- Have you ever worked for this Company before?
- What interests you about the Client Services Specialist II position?
- How would you handle a customer requesting a cancellation after an order has already been processed?
- What steps would you take if you noticed an order had incorrect pricing?
- What would you do if an order showed as shipped in the system, but the customer hadn't received it?
- Have you worked with an order management system such as AS400?
- What experience do you have using Salesforce or other CRM systems?
- How comfortable are you using Microsoft Excel? What Excel functions have you used?
- Have you worked with customer pricing, SKU information, or product databases?
- Describe a time you caught an error before it became a bigger problem.
- What computer programs are you familiar with in the past or currently (AS400, Cleo, Cognos, Salesforce, Frontier, Logimax, Sharepoint, Tableau,...
- Are you okay with a starting pay of $36k (approx. 17.36 per hour)?
Ability to Commute:
- Duquesne, PA 15110 (Preferred)
Work Location: In person
See All 50 Client Services Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Client Services Manager JobsClient Services Manager Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Client Services Manager Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
- BAYADA Home Health Care10
- SEI Investments4
- BDO2
- EisnerAmper2
- Veeva Systems2
Top Industries Hiring
- Technology & Software
What Pennsylvania Employers Look For
The qualifications that appear most often in client services manager jobs across Pennsylvania.
- Bachelor's degree in business, communications, or a related field required
- Three or more years of client-facing account management or customer success experience
- Demonstrated ability to manage multiple client accounts and meet retention targets
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for executive-level client interactions
- Experience coordinating cross-functional teams to resolve client escalations and deliverables
Client Services Manager Jobs in Pennsylvania: Frequently Asked Questions
How do you become a client services manager in Pennsylvania?
Most client services manager roles in Pennsylvania require a bachelor's degree in business administration, communications, or a related field, with several years of account management or client-facing experience. There is no state-issued license required for the role itself, but professionals in regulated industries such as insurance may need a Pennsylvania Department of Insurance producer license. Many candidates move into the role from account coordinator, customer success specialist, or sales support positions at Pennsylvania-based firms.
Which companies hire client services managers in Pennsylvania?
Companies currently hiring client services managers in Pennsylvania include BAYADA Home Health Care, SEI Investments, and BDO, per current listings on Migrate Mate as of November 2026. Pennsylvania's concentration of large insurance carriers, financial institutions, and regional healthcare systems means steady, year-round demand for client services professionals at multiple seniority levels.
Which Pennsylvania cities have the most client services manager jobs?
Philadelphia, Oaks, and Bensalem have the most client services manager openings in Pennsylvania. Philadelphia dominates because of its dense cluster of insurance, banking, and healthcare headquarters, while Pittsburgh's technology and financial services sectors drive demand there, and Harrisburg's government-adjacent professional services firms and managed care organizations account for its share of the market.
Are there remote client services manager jobs in Pennsylvania?
Yes, and more than most fields. About 50% of client services manager openings tied to Pennsylvania are remote or hybrid as of November 2026, reflecting the desk-based, communication-driven nature of the work. Account management, client onboarding coordination, and renewal support functions are the portions of the role most commonly offered in fully remote arrangements by Pennsylvania employers.
How can I get hired as a client services manager in Pennsylvania with little or no experience?
The most realistic entry path is a client services coordinator or customer success associate role at a mid-size Pennsylvania employer, where you build account management fundamentals before moving up. Large regional insurers and managed care organizations, including those based in the Philadelphia suburbs and the Pittsburgh area, regularly post associate client services roles designed for candidates without direct management experience. Moving from inside sales, administrative support, or a call center team lead position into a coordinator role is a common route, and holding a HubSpot or Salesforce certification strengthens any entry-level application.
Where can I find and apply to client services manager jobs in Pennsylvania?
You can find and apply to client services manager jobs in Pennsylvania on Migrate Mate, which lists current openings tied to the state. Search the roles available, find the ones that match your background and preferred location, and apply directly through the listings.
See All 50 Client Services Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Client Services Manager Jobs