Customer Success Director Jobs in Pennsylvania
Customer Success Director jobs in Pennsylvania are in strong demand, with activity concentrated in enterprise software, financial services, healthcare technology, and B2B professional services, and openings at levels from emerging team lead through senior executive. Philadelphia, Pittsburgh, and the greater King of Prussia corridor anchor most of the hiring, with established employers like Comcast, SAP America, and Independence Blue Cross consistently seeking customer success leaders. The most in-demand specialties are enterprise account retention, SaaS platform adoption, and revenue expansion across mid-market and enterprise segments. Find a role that fits below and apply directly.
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Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.
Position: Customer Success Manager – Cable Backplane Systems
Location: Santa Clara, CA or Valley Green, PA (Harrisburg area); hybrid with domestic and international travel
Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors and cable assemblies for the Telecom/Datacom market (AI hardware, Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs and hyperscalers globally. Our global headquarters are located in Nashua, NH and we have design, sales and manufacturing locations globally.
The Cable Backplane Systems (CBS) team is establishing a Customer Success organization accountable for the operational customer experience as our products move into Mass Production. The Customer Success Manager (CSM) is the customer's operational advocate and the single point of coordination across Sales, Program Management, Product Line Management, Demand Management, Quality, Engineering, Operations, and Field Service. This is a senior, customer-facing role serving strategic hyperscale and AI-infrastructure accounts, and it pairs closely with our Field Service Engineering team supporting system integrators (ODM/JDM/CM) worldwide.
RESPONSIBILITIES:
- Own the operational customer experience for one or more strategic accounts during Mass Production, ensuring the customer experiences Amphenol as a single, coordinated organization.
- Establish and maintain a customer health scorecard (deployed in our Single Pane of Glass platform); monitor health signals, usage and operational metrics, and support trends to identify risk early and drive proactive intervention.
- Lead cross-functional customer escalations end-to-end: assemble the right internal team, drive containment and resolution, manage executive-level communication, and track all action items to closure.
- Plan and facilitate Quarterly Business Reviews (QBR) and Quarterly Quality Reviews (QQR) with senior customer stakeholders; coordinate inputs from Quality, Engineering, Operations, and Field Service, and convert findings into operational improvement plans.
- Coordinate RMA status communication and customer-facing failure-analysis (FA) and corrective-action (8D) updates, partnering with Quality and Engineering who own the technical investigation and conclusions.
- Capture and route Voice of Customer to Product Line Management, Engineering, and Operations; ensure recurring pain points and repeat escalations are reviewed and addressed.
- Track customer KPI, SLO, and SLA performance; maintain auditable reporting to protect both the customer relationship and Amphenol's commitments.
- Onboard ahead of Mass Production for new programs: build the customer's SPOG profile, establish the escalation process, align the RMA process, conduct launch readiness reviews, and build internal and external relationships — targeting full engagement at MP launch.
- Pair with the assigned Field Service Engineer(s) on account coverage: the CSM leads the business relationship (scorecard, QBR/QQR, escalations) while Field Service leads the technical relationship at integrator sites (Quarterly Engineering Reviews, on-site containment, deployed diagnostics).
- Apply data-driven and AI-enabled tooling to automate health insights, prioritize accounts, and scale proactive account management.
- Mentor Customer Operations Advocates (COA) and contribute to Customer Success playbooks, processes, and best practices as the team grows.
QUALIFICATIONS:
- Bachelor's degree in Engineering or a related technical discipline (advanced degree a plus), with 10+ years in customer-facing technical roles such as customer success, technical support/escalation leadership, service delivery, or technical account management.
- Proven experience leading high-severity escalations and critical incident management for strategic enterprise, hyperscale, or service-provider accounts, including executive stakeholder communication under pressure.
- Hands-on experience with root cause analysis and failure-analysis coordination; able to engage credibly with engineering, quality, and manufacturing teams while keeping conversations anchored to business outcomes.
- Demonstrated practice running QBRs and structured business reviews, using customer health scores, telemetry, and operational metrics to drive retention and account growth.
- Experience with hardware products, manufacturing or system-integrator environments, and/or AI/datacenter infrastructure strongly preferred; interconnect industry experience a plus.
- Familiarity with AI tools and data-driven customer-success platforms (e.g., CRM, health-scoring, analytics); experience applying AI to customer-success workflows is a strong plus.
- Proficiency with CRM and work-management tools (e.g., Salesforce, Jira, Smartsheet) and the Microsoft Office suite.
- Outstanding cross-functional coordination, communication, and crisis-leadership skills; well organized and comfortable operating in a matrixed, globally distributed environment.
- Ability to travel domestically and internationally to customer and system-integrator sites (approximately 25–40%).
ADDITIONAL:
- This is a foundational hire for a new team; the successful candidate will help shape the Customer Success charter, KPIs, and playbooks, with growth paths into broader account portfolios and team leadership.
Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin
For additional company information please visit our website at https://www.amphenol-cs.com/
Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.
Position: Customer Success Manager – Cable Backplane Systems
Location: Santa Clara, CA or Valley Green, PA (Harrisburg area); hybrid with domestic and international travel
Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors and cable assemblies for the Telecom/Datacom market (AI hardware, Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs and hyperscalers globally. Our global headquarters are located in Nashua, NH and we have design, sales and manufacturing locations globally.
The Cable Backplane Systems (CBS) team is establishing a Customer Success organization accountable for the operational customer experience as our products move into Mass Production. The Customer Success Manager (CSM) is the customer's operational advocate and the single point of coordination across Sales, Program Management, Product Line Management, Demand Management, Quality, Engineering, Operations, and Field Service. This is a senior, customer-facing role serving strategic hyperscale and AI-infrastructure accounts, and it pairs closely with our Field Service Engineering team supporting system integrators (ODM/JDM/CM) worldwide.
RESPONSIBILITIES:
- Own the operational customer experience for one or more strategic accounts during Mass Production, ensuring the customer experiences Amphenol as a single, coordinated organization.
- Establish and maintain a customer health scorecard (deployed in our Single Pane of Glass platform); monitor health signals, usage and operational metrics, and support trends to identify risk early and drive proactive intervention.
- Lead cross-functional customer escalations end-to-end: assemble the right internal team, drive containment and resolution, manage executive-level communication, and track all action items to closure.
- Plan and facilitate Quarterly Business Reviews (QBR) and Quarterly Quality Reviews (QQR) with senior customer stakeholders; coordinate inputs from Quality, Engineering, Operations, and Field Service, and convert findings into operational improvement plans.
- Coordinate RMA status communication and customer-facing failure-analysis (FA) and corrective-action (8D) updates, partnering with Quality and Engineering who own the technical investigation and conclusions.
- Capture and route Voice of Customer to Product Line Management, Engineering, and Operations; ensure recurring pain points and repeat escalations are reviewed and addressed.
- Track customer KPI, SLO, and SLA performance; maintain auditable reporting to protect both the customer relationship and Amphenol's commitments.
- Onboard ahead of Mass Production for new programs: build the customer's SPOG profile, establish the escalation process, align the RMA process, conduct launch readiness reviews, and build internal and external relationships — targeting full engagement at MP launch.
- Pair with the assigned Field Service Engineer(s) on account coverage: the CSM leads the business relationship (scorecard, QBR/QQR, escalations) while Field Service leads the technical relationship at integrator sites (Quarterly Engineering Reviews, on-site containment, deployed diagnostics).
- Apply data-driven and AI-enabled tooling to automate health insights, prioritize accounts, and scale proactive account management.
- Mentor Customer Operations Advocates (COA) and contribute to Customer Success playbooks, processes, and best practices as the team grows.
QUALIFICATIONS:
- Bachelor's degree in Engineering or a related technical discipline (advanced degree a plus), with 10+ years in customer-facing technical roles such as customer success, technical support/escalation leadership, service delivery, or technical account management.
- Proven experience leading high-severity escalations and critical incident management for strategic enterprise, hyperscale, or service-provider accounts, including executive stakeholder communication under pressure.
- Hands-on experience with root cause analysis and failure-analysis coordination; able to engage credibly with engineering, quality, and manufacturing teams while keeping conversations anchored to business outcomes.
- Demonstrated practice running QBRs and structured business reviews, using customer health scores, telemetry, and operational metrics to drive retention and account growth.
- Experience with hardware products, manufacturing or system-integrator environments, and/or AI/datacenter infrastructure strongly preferred; interconnect industry experience a plus.
- Familiarity with AI tools and data-driven customer-success platforms (e.g., CRM, health-scoring, analytics); experience applying AI to customer-success workflows is a strong plus.
- Proficiency with CRM and work-management tools (e.g., Salesforce, Jira, Smartsheet) and the Microsoft Office suite.
- Outstanding cross-functional coordination, communication, and crisis-leadership skills; well organized and comfortable operating in a matrixed, globally distributed environment.
- Ability to travel domestically and internationally to customer and system-integrator sites (approximately 25–40%).
ADDITIONAL:
- This is a foundational hire for a new team; the successful candidate will help shape the Customer Success charter, KPIs, and playbooks, with growth paths into broader account portfolios and team leadership.
Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin
For additional company information please visit our website at https://www.amphenol-cs.com/
Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/
See All 33 Customer Success Director Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Customer Success Director Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Cybersecurity
- Medical Devices
- Media & Entertainment
- Technology & Software
- Electronics & Hardware
What Pennsylvania Employers Look For
The qualifications that appear most often in customer success director jobs across Pennsylvania.
- Bachelor's degree in business, communications, or a related field required by most Pennsylvania employers
- Five or more years of progressive customer success or account management experience in a B2B environment
- Demonstrated experience owning a book of business and hitting net revenue retention targets
- Proficiency with CRM and customer success platforms such as Salesforce, Gainsight, or Totango
- Experience leading and coaching a team of customer success managers or account executives
- Strong executive presence with the ability to engage C-suite stakeholders at Pennsylvania enterprise clients
Customer Success Director Jobs in Pennsylvania: Frequently Asked Questions
How do you become a customer success director in Pennsylvania?
Customer success directors in Pennsylvania do not require a state-issued license or certification, so the path is credential-and-experience driven. Most roles require a bachelor's degree in business, communications, or a related field, combined with several years of progressive customer success or account management experience, ideally in SaaS or enterprise services. Earning a Certified Customer Success Manager credential strengthens candidacy. Philadelphia and Pittsburgh are the primary markets where these careers advance through roles at technology firms, insurers, and financial services companies headquartered in the region.
Which companies hire customer success directors in Pennsylvania?
Employers hiring customer success directors in Pennsylvania right now include ALTO USA, ShipFusion, and Uber Freight, based on current listings on Migrate Mate as of August 2026. Pennsylvania's concentration of healthcare technology, enterprise software, and financial services firms means demand is consistent across both large legacy organizations and fast-growing regional technology companies.
Which Pennsylvania cities have the most customer success director jobs?
Philadelphia, Pittsburgh, and York post the most customer success director openings in Pennsylvania. Philadelphia dominates due to its dense cluster of enterprise software companies, health insurers, and financial services headquarters, while Pittsburgh's growing technology and advanced manufacturing sectors drive demand there, and suburban markets like King of Prussia attract regional headquarters seeking senior customer success leadership.
Are there remote customer success director jobs in Pennsylvania?
Yes, and more than most fields, since customer success director work centers on calls, digital communication, and platform management that translates well to remote settings. About 56% of customer success director openings tied to Pennsylvania are remote or hybrid as of August 2026, reflecting how broadly this role has shifted away from daily on-site presence. The portions of the role most likely to stay fully remote are renewal conversations, QBR preparation, and cross-functional coordination with product and sales teams.
How can I get hired as a customer success director in Pennsylvania with little or no experience?
The most realistic entry path is moving into a customer success manager or senior customer success manager role first, then building toward the director level. Philadelphia-area companies in health technology and enterprise software, including firms clustered around the University City and King of Prussia corridors, regularly hire junior customer success associates from adjacent roles in account management, technical support, or client services. Building a portfolio that shows measurable retention or expansion outcomes and earning a recognized customer success certification significantly improves candidacy for first director roles.
Where can I find and apply to customer success director jobs in Pennsylvania?
You can find and apply to customer success director jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings updated in real time. Search the listings, find roles that match your experience and target market, and apply directly to the ones that fit.
See All 33 Customer Success Director Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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