Contact Center Specialist Jobs in Pennsylvania
Contact Center Specialist jobs in Pennsylvania are concentrated in financial services, healthcare, insurance, and telecommunications, with demand at every level from entry-tier customer service agents to senior team leads and quality assurance specialists. Philadelphia, Pittsburgh, and Allentown are the primary hiring hubs, anchored by long-standing employers such as Comcast, Independence Blue Cross, and Highmark. The most consistent openings are in technical support, patient services coordination, and financial account servicing. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 11+ Contact Center Specialist jobs
Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.
Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.
We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.
Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.
We are seeking a Manager, Telecom to lead and advance our enterprise telecommunications environment. This role is responsible for the planning, design, implementation, and ongoing support of our voice, data, transport, AV, and contact center technologies. The Manager, Telecom will lead a team of engineers and analysts, manage vendor relationships, and ensure reliable, secure, and cost‑effective telecom services that support business operations and customer needs.
Key Responsibilities
- Lead and manage a team of Telecom Engineers, Analysts, contractors, and vendors.
- Oversee daily operations, incident management, and delivery of new telecom services.
- Design, engineer, and implement solutions for contact centers, voice networks, transport networks, and AV systems.
- Own lifecycle management of voice systems, call center platforms, transport circuits, fiber services, and mobile devices.
- Manage specifications, installation, asset tracking, billing, and maintenance of telecom services.
- Develop and maintain disaster recovery and business continuity plans for voice and data networks.
- Ensure high availability, quality, and performance standards across all telecom services.
- Manage operations & maintenance (O&M) and capital budgets for telecom.
- Track industry trends and apply best practices to improve service delivery.
- Hire, coach, and develop staff while fostering a high‑performance, engaged team culture.
- Partner with internal stakeholders and external vendors to support evolving business needs.
Required Qualifications
- Bachelor’s degree in Electrical Engineering or a related field
- 10+ years of experience in voice, data, and transport networks.
- 5+ years of people leadership or management experience preferred.
-
Expert knowledge of:
- Voice and data networks
- Contact center technologies (ACD, PBX, reporting, workforce management)
- Transport systems (fiber, SONET, microwave, leased circuits)
- Strong communication, leadership, and problem‑solving skills.
- Proven experience with budgeting, cost analysis, and vendor/contract management.
- Ability to manage multiple priorities in a fast‑paced environment.
- Valid driver’s license and ability to travel to company work sites as needed.
Why Join Us?
This is an opportunity to lead a critical technology function that directly supports both internal teams and customer‑facing operations. You’ll have the chance to influence strategy, modernize telecom platforms, and develop a high‑impact technical team.
Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:
- Family members cannot result in a supervisor/subordinate reporting relationship
- Family members cannot work in the same department.
Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.
Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.
We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.
Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.
We are seeking a Manager, Telecom to lead and advance our enterprise telecommunications environment. This role is responsible for the planning, design, implementation, and ongoing support of our voice, data, transport, AV, and contact center technologies. The Manager, Telecom will lead a team of engineers and analysts, manage vendor relationships, and ensure reliable, secure, and cost‑effective telecom services that support business operations and customer needs.
Key Responsibilities
- Lead and manage a team of Telecom Engineers, Analysts, contractors, and vendors.
- Oversee daily operations, incident management, and delivery of new telecom services.
- Design, engineer, and implement solutions for contact centers, voice networks, transport networks, and AV systems.
- Own lifecycle management of voice systems, call center platforms, transport circuits, fiber services, and mobile devices.
- Manage specifications, installation, asset tracking, billing, and maintenance of telecom services.
- Develop and maintain disaster recovery and business continuity plans for voice and data networks.
- Ensure high availability, quality, and performance standards across all telecom services.
- Manage operations & maintenance (O&M) and capital budgets for telecom.
- Track industry trends and apply best practices to improve service delivery.
- Hire, coach, and develop staff while fostering a high‑performance, engaged team culture.
- Partner with internal stakeholders and external vendors to support evolving business needs.
Required Qualifications
- Bachelor’s degree in Electrical Engineering or a related field
- 10+ years of experience in voice, data, and transport networks.
- 5+ years of people leadership or management experience preferred.
-
Expert knowledge of:
- Voice and data networks
- Contact center technologies (ACD, PBX, reporting, workforce management)
- Transport systems (fiber, SONET, microwave, leased circuits)
- Strong communication, leadership, and problem‑solving skills.
- Proven experience with budgeting, cost analysis, and vendor/contract management.
- Ability to manage multiple priorities in a fast‑paced environment.
- Valid driver’s license and ability to travel to company work sites as needed.
Why Join Us?
This is an opportunity to lead a critical technology function that directly supports both internal teams and customer‑facing operations. You’ll have the chance to influence strategy, modernize telecom platforms, and develop a high‑impact technical team.
Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:
- Family members cannot result in a supervisor/subordinate reporting relationship
- Family members cannot work in the same department.
See All 11 Contact Center Specialist Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find JobsContact Center Specialist Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Contact Center Specialist Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Pennsylvania Employers Look For
The qualifications that appear most often in contact center specialist jobs across Pennsylvania.
- High school diploma or GED required, associate or bachelor's degree preferred by most employers
- One or more years of customer service or call center experience in a professional setting
- Proficiency with CRM platforms such as Salesforce, Zendesk, or Genesys
- Strong verbal and written communication skills with demonstrated problem-resolution ability
- Ability to handle high call volumes while maintaining accuracy and customer satisfaction
- Familiarity with HIPAA or financial compliance standards for healthcare or banking roles
Contact Center Specialist Jobs in Pennsylvania: Frequently Asked Questions
How do you become a contact center specialist in Pennsylvania?
A high school diploma or equivalent is the baseline requirement for most contact center specialist roles in Pennsylvania, with many employers in healthcare and financial services preferring an associate or bachelor's degree. Pennsylvania does not require a state-issued license for general contact center work, but roles with healthcare employers may require HIPAA training and roles in financial services often require FINRA Series licensing. Strong communication skills, CRM system proficiency, and passing an employer background check are the most consistent hiring criteria across the state.
Which companies hire contact center specialists in Pennsylvania?
Employers hiring contact center specialists in Pennsylvania right now include Penn Medicine, Northwest Bank, and PwC, based on current listings on Migrate Mate as of August 2026. Pennsylvania's large insurance carriers, regional health systems, and telecommunications companies consistently generate the highest volume of contact center specialist openings across the state.
Which Pennsylvania cities have the most contact center specialist jobs?
East Petersburg, Erie, and Pittsburgh have the most contact center specialist openings in Pennsylvania. Philadelphia leads because of its dense concentration of insurance carriers, health systems, and financial services firms, while Pittsburgh's strength in healthcare and banking drives steady volume there, and Allentown benefits from a growing cluster of insurance and logistics operations that rely on large customer service teams.
Are there remote contact center specialist jobs in Pennsylvania?
Yes, and more than most fields, because contact center specialist work is largely phone- and computer-based and transfers well to remote environments. About 25% of contact center specialist openings tied to Pennsylvania are remote or hybrid as of August 2026, reflecting how readily employers have adopted distributed models for this role. Technical support and financial account servicing positions tend to have the highest share of fully remote arrangements.
How can I get hired as a contact center specialist in Pennsylvania with little or no experience?
The most realistic entry path is applying directly to inbound customer service associate roles at Pennsylvania's large insurance carriers and health systems, which regularly hire candidates without prior contact center experience and provide paid onboarding training. Employers such as Highmark and Independence Blue Cross run structured new-hire cohort programs that treat the first weeks as on-the-job training. Candidates coming from retail, food service, or administrative assistant roles in Pennsylvania transfer well because of the customer-facing and multitasking overlap. Completing a free CRM fundamentals course and noting any HIPAA awareness training on your application gives candidates a measurable edge.
Where can I find and apply to contact center specialist jobs in Pennsylvania?
You can find and apply to contact center specialist jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings updated in real time. Search the available roles, find the positions that match your experience and location preferences, and apply directly to the ones that fit.
See All 11 Contact Center Specialist Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Jobs