Contact Center Specialist Jobs in New York
Contact Center Specialist jobs in New York rank among the most active markets in the country, with steady demand across financial services, healthcare administration, telecommunications, and insurance sectors at levels from entry-level representative to senior team lead. New York City, Buffalo, and Albany are the primary hiring hubs, where employers like Citigroup, Fidelis Care, and Verizon maintain large customer operations. Technical support, collections, and healthcare member services are the specialties drawing the most consistent openings. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 19+ Contact Center Specialist jobs
Pathfinder Bank is seeking a Contact Center Specialist to provide customer service and operational support within a community banking and financial services environment. This role supports customer inquiries, account servicing, electronic banking assistance, transaction processing, and back-office operations, ensuring customers receive accurate, timely, and professional assistance with their banking needs.
Join a team that values your expertise and your community. At Pathfinder Bank, you are more than an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.
We offer:
- Competitive compensation and benefits, including health coverage, 401(k) with company match, and paid time off
- Opportunities for career growth and internal mobility within a community bank
- A supportive team environment focused on employee development and engagement
- A community-focused culture with opportunities to give back locally
Position Summary
Provides customer service and back-office operational support by responding to customer inquiries through a multi-line telephone system and assisting with a variety of banking needs. Serves as a point of contact for account questions, fees, loan information, debit card services, online banking assistance, and basic banking transactions.
This role also supports daily operational functions, including processing bank checks and money orders, managing incoming communications, maintaining records, and assisting with departmental responsibilities. Ensures accurate and efficient service while maintaining professionalism, confidentiality, and adherence to Bank policies and procedures.
Essential Functions
- Answer incoming calls through a multi-line telephone system and provide professional, timely customer assistance
- Respond to customer inquiries regarding account information, balances, fees, and general banking services
- Assist customers with basic loan inquiries, including loan balances, payoff information, and other servicing questions
- Assist customers with debit card needs, including releasing transaction limits and removing card blocks as appropriate
- Provide online banking support, including password resets, enrollment assistance, and general troubleshooting
- Monitor the general delivery mailbox and forward messages to the appropriate departments or personnel
- Process basic banking transactions, including account transfers and loan payments, accurately and efficiently
- Process bank checks and money orders, including sorting, balancing, and recording items received from branches and departments
- Enter required information into the Text Port system and maintain associated logs and documentation in accordance with Bank procedures
- Prepare and mail monthly Young Investor birthday cards
- Provide backup support for other departmental functions as needed
- Maintain confidentiality of customer information and adhere to Bank policies, procedures, internal controls, and applicable regulatory requirements
- Collaborate with team members and other departments to resolve customer inquiries and support efficient daily operations
- High school diploma or equivalent
- Intermediate computer skills and ability to learn banking systems and technology
- Excellent customer service skills
- Strong written and verbal communication skills
- Ability to manage multiple priorities and handle a high volume of customer inquiries
- Strong organizational skills and attention to detail
- Ability to accurately process transactions and maintain records
- Ability to identify customer needs and provide appropriate assistance or referrals
- Professional telephone communication and problem-solving skills
- Ability to work independently and collaboratively as part of a team
- Ability to maintain confidentiality and follow established Bank policies and procedures
Preferred Qualifications
- Previous banking or financial services experience
- Experience in a contact center, customer service, or banking operations environment
- Knowledge of banking products, services, systems, and applicable regulations
- Experience assisting customers with online banking, debit cards, or account servicing
- Familiarity with banking transaction processing and back-office operations
Pathfinder Bank is seeking a Contact Center Specialist to provide customer service and operational support within a community banking and financial services environment. This role supports customer inquiries, account servicing, electronic banking assistance, transaction processing, and back-office operations, ensuring customers receive accurate, timely, and professional assistance with their banking needs.
Join a team that values your expertise and your community. At Pathfinder Bank, you are more than an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.
We offer:
- Competitive compensation and benefits, including health coverage, 401(k) with company match, and paid time off
- Opportunities for career growth and internal mobility within a community bank
- A supportive team environment focused on employee development and engagement
- A community-focused culture with opportunities to give back locally
Position Summary
Provides customer service and back-office operational support by responding to customer inquiries through a multi-line telephone system and assisting with a variety of banking needs. Serves as a point of contact for account questions, fees, loan information, debit card services, online banking assistance, and basic banking transactions.
This role also supports daily operational functions, including processing bank checks and money orders, managing incoming communications, maintaining records, and assisting with departmental responsibilities. Ensures accurate and efficient service while maintaining professionalism, confidentiality, and adherence to Bank policies and procedures.
Essential Functions
- Answer incoming calls through a multi-line telephone system and provide professional, timely customer assistance
- Respond to customer inquiries regarding account information, balances, fees, and general banking services
- Assist customers with basic loan inquiries, including loan balances, payoff information, and other servicing questions
- Assist customers with debit card needs, including releasing transaction limits and removing card blocks as appropriate
- Provide online banking support, including password resets, enrollment assistance, and general troubleshooting
- Monitor the general delivery mailbox and forward messages to the appropriate departments or personnel
- Process basic banking transactions, including account transfers and loan payments, accurately and efficiently
- Process bank checks and money orders, including sorting, balancing, and recording items received from branches and departments
- Enter required information into the Text Port system and maintain associated logs and documentation in accordance with Bank procedures
- Prepare and mail monthly Young Investor birthday cards
- Provide backup support for other departmental functions as needed
- Maintain confidentiality of customer information and adhere to Bank policies, procedures, internal controls, and applicable regulatory requirements
- Collaborate with team members and other departments to resolve customer inquiries and support efficient daily operations
- High school diploma or equivalent
- Intermediate computer skills and ability to learn banking systems and technology
- Excellent customer service skills
- Strong written and verbal communication skills
- Ability to manage multiple priorities and handle a high volume of customer inquiries
- Strong organizational skills and attention to detail
- Ability to accurately process transactions and maintain records
- Ability to identify customer needs and provide appropriate assistance or referrals
- Professional telephone communication and problem-solving skills
- Ability to work independently and collaboratively as part of a team
- Ability to maintain confidentiality and follow established Bank policies and procedures
Preferred Qualifications
- Previous banking or financial services experience
- Experience in a contact center, customer service, or banking operations environment
- Knowledge of banking products, services, systems, and applicable regulations
- Experience assisting customers with online banking, debit cards, or account servicing
- Familiarity with banking transaction processing and back-office operations
See All 19 Contact Center Specialist Jobs in New York
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Find JobsContact Center Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Contact Center Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Healthcare & Medical Services
What New York Employers Look For
The qualifications that appear most often in contact center specialist jobs across New York.
- High school diploma or GED required, associate degree preferred by many New York employers
- One or more years of customer service or call center experience in a professional setting
- Proficiency with CRM platforms such as Salesforce or Zendesk used by New York contact operations
- Strong verbal and written communication skills in a fast-paced, high-volume environment
- Ability to meet quality assurance metrics and handle escalated customer interactions independently
- Bilingual fluency in Spanish strongly preferred by many New York City area employers
Contact Center Specialist Jobs in New York: Frequently Asked Questions
How do you become a contact center specialist in New York?
Contact center specialist roles in New York require no state-issued license, so the path is straightforward: most employers want a high school diploma or equivalent and some customer service background. Candidates who complete an associate degree in business or communications or earn a customer service certification through an industry body strengthen their applications. New York City's large financial, healthcare, and insurance sectors are the most active hiring grounds for people starting out.
Which companies hire contact center specialists in New York?
New York contact center specialist roles are posted by M&T Bank, NYC Health + Hospitals, and Northwest Bank and others right now, based on current listings on Migrate Mate as of November 2026. New York's concentration of major financial institutions, health insurers, and utility companies means that large, established employers with permanent local operations make up a significant share of available openings.
Which New York cities have the most contact center specialist jobs?
New York, Buffalo, and Williamsville have the most contact center specialist openings in New York. New York City dominates because of its dense concentration of banks, insurers, and telecom providers that run large customer operations, while Buffalo and Albany contribute meaningful volume through regional healthcare networks and state government agencies that maintain their own contact and service centers.
Are there remote contact center specialist jobs in New York?
Yes, and more than most fields. About 67% of contact center specialist openings tied to New York are remote or hybrid as of November 2026, reflecting how well the role translates to a home-office setup with the right equipment and internet connection. Inbound customer service and technical support positions are the most consistently offered in fully remote formats.
How can I get hired as a contact center specialist in New York with little or no experience?
The most realistic entry path is applying directly to large New York employers in financial services and healthcare that run structured new-hire training programs, including Citigroup, Fidelis Care, and EmblemHealth, all of which bring on candidates with no prior call center experience. Starting in a retail customer service, receptionist, or help desk role builds transferable skills that hiring managers in New York recognize. Earning a customer service or call center associate certification gives candidates a clear edge when competing for entry-level openings.
Where can I find and apply to contact center specialist jobs in New York?
You can find and apply to contact center specialist jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that fit your background and location preference, and apply directly through each listing.
See All 19 Contact Center Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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