Contact Center Specialist Jobs in New York
Contact Center Specialist jobs in New York rank among the most active markets in the country, with steady demand across financial services, healthcare administration, telecommunications, and insurance sectors at levels from entry-level representative to senior team lead. New York City, Buffalo, and Albany are the primary hiring hubs, where employers like Citigroup, Fidelis Care, and Verizon maintain large customer operations. Technical support, collections, and healthcare member services are the specialties drawing the most consistent openings. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 17+ Contact Center Specialist jobs
- Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc. Conduct outbound calls as directed. Establish long-term financial relationships with members by identifying needs and recommending solutions, including Credit Union Business Partners.
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Identify, research and resolve member issues by providing knowledgeable and professional service. If needed, escalate concerns using the appropriate channels. Contribute to the attainment of organization, department, and personal sales and service goals.
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Comply with Contact Center Key Performance Indicators (KPIs) goals such as, adherence to schedule, average handle time, quality monitoring scores, etc. Actively seek and implement feedback from supervisor to ensure performance expectations are being met.
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Consistently contribute to Credit Union’s initiative of continuous improvement by communicating suggestions that will enhance revenue, reduce expenses and/or streamline and improve operations.
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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
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Responsible for regular and predictable attendance including punctuality.
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
- Registration with the National Mortgage Licensing System and Registry (NMLS) required
- Proven ability to quickly learn and adapt to new software tools, platforms, and digital systems
- Demonstrated experience using productivity and collaboration tools such as Microsoft 365
- Minimum 1 Year Experience in a call center environment experience preferred
- Minimum 2 years Sales experience, preferably in the financial service industry preferred
- Local Remote (Orange, Dutchess, Ulster, Westchester, Putnam, Rockland Counties)
- Must have access to reliable and high speed Internet.
- Home office/ work environment should be in a quiet and professional setting.
- Must be able to commute to HQ building when necessary.
Why Choose HVCU?:
Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work!
Employee Perks:
- Base & Variable Pay Structures
- Paid Personal, Holiday & Volunteer Time Off
- Professional Development & Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental & Vision Coverage
- 401(k) With Employer Match & Non-Elective Employer Contribution
- Life, Short-term & Long-term Disability Insurances
- Discounted Loan Rates & Fees
Hudson Valley Federal Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc. Conduct outbound calls as directed. Establish long-term financial relationships with members by identifying needs and recommending solutions, including Credit Union Business Partners.
-
Identify, research and resolve member issues by providing knowledgeable and professional service. If needed, escalate concerns using the appropriate channels. Contribute to the attainment of organization, department, and personal sales and service goals.
-
Comply with Contact Center Key Performance Indicators (KPIs) goals such as, adherence to schedule, average handle time, quality monitoring scores, etc. Actively seek and implement feedback from supervisor to ensure performance expectations are being met.
-
Consistently contribute to Credit Union’s initiative of continuous improvement by communicating suggestions that will enhance revenue, reduce expenses and/or streamline and improve operations.
-
Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
-
Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
-
Responsible for regular and predictable attendance including punctuality.
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
- Registration with the National Mortgage Licensing System and Registry (NMLS) required
- Proven ability to quickly learn and adapt to new software tools, platforms, and digital systems
- Demonstrated experience using productivity and collaboration tools such as Microsoft 365
- Minimum 1 Year Experience in a call center environment experience preferred
- Minimum 2 years Sales experience, preferably in the financial service industry preferred
- Local Remote (Orange, Dutchess, Ulster, Westchester, Putnam, Rockland Counties)
- Must have access to reliable and high speed Internet.
- Home office/ work environment should be in a quiet and professional setting.
- Must be able to commute to HQ building when necessary.
Why Choose HVCU?:
Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work!
Employee Perks:
- Base & Variable Pay Structures
- Paid Personal, Holiday & Volunteer Time Off
- Professional Development & Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental & Vision Coverage
- 401(k) With Employer Match & Non-Elective Employer Contribution
- Life, Short-term & Long-term Disability Insurances
- Discounted Loan Rates & Fees
Hudson Valley Federal Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
See All 17 Contact Center Specialist Jobs in New York
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Find JobsContact Center Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Contact Center Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Healthcare & Medical Services
What New York Employers Look For
The qualifications that appear most often in contact center specialist jobs across New York.
- High school diploma or GED required, associate degree preferred by many New York employers
- One or more years of customer service or call center experience in a professional setting
- Proficiency with CRM platforms such as Salesforce or Zendesk used by New York contact operations
- Strong verbal and written communication skills in a fast-paced, high-volume environment
- Ability to meet quality assurance metrics and handle escalated customer interactions independently
- Bilingual fluency in Spanish strongly preferred by many New York City area employers
Contact Center Specialist Jobs in New York: Frequently Asked Questions
How do you become a contact center specialist in New York?
Contact center specialist roles in New York require no state-issued license, so the path is straightforward: most employers want a high school diploma or equivalent and some customer service background. Candidates who complete an associate degree in business or communications or earn a customer service certification through an industry body strengthen their applications. New York City's large financial, healthcare, and insurance sectors are the most active hiring grounds for people starting out.
Which companies hire contact center specialists in New York?
New York contact center specialist roles are posted by Northwest Bank, Maximus, and MJHS and others right now, based on current listings on Migrate Mate as of September 2026. New York's concentration of major financial institutions, health insurers, and utility companies means that large, established employers with permanent local operations make up a significant share of available openings.
Which New York cities have the most contact center specialist jobs?
Buffalo, New York, and Albany have the most contact center specialist openings in New York. New York City dominates because of its dense concentration of banks, insurers, and telecom providers that run large customer operations, while Buffalo and Albany contribute meaningful volume through regional healthcare networks and state government agencies that maintain their own contact and service centers.
Are there remote contact center specialist jobs in New York?
Yes, and more than most fields. About 44% of contact center specialist openings tied to New York are remote or hybrid as of September 2026, reflecting how well the role translates to a home-office setup with the right equipment and internet connection. Inbound customer service and technical support positions are the most consistently offered in fully remote formats.
How can I get hired as a contact center specialist in New York with little or no experience?
The most realistic entry path is applying directly to large New York employers in financial services and healthcare that run structured new-hire training programs, including Citigroup, Fidelis Care, and EmblemHealth, all of which bring on candidates with no prior call center experience. Starting in a retail customer service, receptionist, or help desk role builds transferable skills that hiring managers in New York recognize. Earning a customer service or call center associate certification gives candidates a clear edge when competing for entry-level openings.
Where can I find and apply to contact center specialist jobs in New York?
You can find and apply to contact center specialist jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that fit your background and location preference, and apply directly through each listing.
See All 17 Contact Center Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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