Contact Center Specialist Jobs in Florida
Contact Center Specialist jobs in Florida are among the most active in the country, concentrated in financial services, healthcare administration, insurance, and telecommunications across a workforce that ranges from entry-level agents to senior team leads and workforce analysts. Tampa, Jacksonville, and Miami anchor the bulk of hiring, where established employers like Cigna, Conduent, and Syniverse Technologies maintain large Florida operations. Customer experience, technical support, and healthcare member services are the sub-areas generating the most consistent demand. See the openings below and apply to the ones that match your experience.
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Showing 5 of 26+ Contact Center Specialist jobs
Contact Center Specialist
The Contact Center Specialist role is responsible to service, inform, and assist the organization's clients while providing an exceptional client experience. Working under limited supervision, the role handles inbound service calls for a targeted client treatment.
Key Responsibilities and Duties
- Maintains high-quality service to all clients by answering inbound product and service questions and referrals while maintaining ownership and one call resolution.
- Processes bank account openings, money movement such as wire, Zelle, CD maturity, bill pay, account maintenance, and web support.
- Maintains client records by verifying and updating account information.
- Resolves product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting the solution, and following up with the client.
- Follows established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations. Documents customer feedback and complaints.
- Supports continuous improvement by identifying non-urgent or urgent call trends, observations, or common issues; participates in technology, testing, or projects.
- Protects the organization by following risk management protocols and adhering to regulatory requirements. Identifies and promotes the Bank's products to potential and existing customers.
Educational Requirements
- High School Preferred
Preferred Qualifications
- 2+ years of customer service, contact center, retail banking, or financial services experience, with a demonstrated ability to resolve client inquiries and provide exceptional service.
- Experience processing banking transactions such as account opening, wire transfers, ACH payments, Zelle transactions, bill pay services, and account maintenance activities.
- Proficiency with customer relationship management (CRM) systems, online banking platforms, and multi-system navigation, with the ability to accurately document client interactions while maintaining productivity standards.
- Strong knowledge of banking regulations, fraud prevention practices, and risk management procedures, including experience verifying customer identity and handling sensitive financial information.
- Previous experience meeting quality, client satisfaction, or sales/referral goals in a contact center or banking environment.
Role Specific Work Experience
- No Experience Required; 2+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
3IC
Scheduling Requirements
To be considered for this opportunity, applicants must be able to meet the following scheduling requirements:
Work Schedules
- Lewisville, TX: Must be available to work Monday through Friday, 11:00 AM - 8:00 PM CT.
- Jacksonville, FL: Must be available to work Monday through Friday, 10:00 AM - 7:00 PM ET, with every other Saturday required. Associates scheduled to work a Saturday will receive one weekday off during that workweek.
Req Benefits:
EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
- Medical, dental, vision & HSA/FSA
- 401(k) savings
- Paid holidays & generous PTO
- Additional wellness & voluntary benefits
Additional Company-provided benefit options (subject to plan terms):
- Tuition reimbursement
- Commuter Benefits
- Life and Disability Insurance
Compensation: $25 - $25
Additional Details :
EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
Contact Center Specialist
The Contact Center Specialist role is responsible to service, inform, and assist the organization's clients while providing an exceptional client experience. Working under limited supervision, the role handles inbound service calls for a targeted client treatment.
Key Responsibilities and Duties
- Maintains high-quality service to all clients by answering inbound product and service questions and referrals while maintaining ownership and one call resolution.
- Processes bank account openings, money movement such as wire, Zelle, CD maturity, bill pay, account maintenance, and web support.
- Maintains client records by verifying and updating account information.
- Resolves product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting the solution, and following up with the client.
- Follows established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations. Documents customer feedback and complaints.
- Supports continuous improvement by identifying non-urgent or urgent call trends, observations, or common issues; participates in technology, testing, or projects.
- Protects the organization by following risk management protocols and adhering to regulatory requirements. Identifies and promotes the Bank's products to potential and existing customers.
Educational Requirements
- High School Preferred
Preferred Qualifications
- 2+ years of customer service, contact center, retail banking, or financial services experience, with a demonstrated ability to resolve client inquiries and provide exceptional service.
- Experience processing banking transactions such as account opening, wire transfers, ACH payments, Zelle transactions, bill pay services, and account maintenance activities.
- Proficiency with customer relationship management (CRM) systems, online banking platforms, and multi-system navigation, with the ability to accurately document client interactions while maintaining productivity standards.
- Strong knowledge of banking regulations, fraud prevention practices, and risk management procedures, including experience verifying customer identity and handling sensitive financial information.
- Previous experience meeting quality, client satisfaction, or sales/referral goals in a contact center or banking environment.
Role Specific Work Experience
- No Experience Required; 2+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
3IC
Scheduling Requirements
To be considered for this opportunity, applicants must be able to meet the following scheduling requirements:
Work Schedules
- Lewisville, TX: Must be available to work Monday through Friday, 11:00 AM - 8:00 PM CT.
- Jacksonville, FL: Must be available to work Monday through Friday, 10:00 AM - 7:00 PM ET, with every other Saturday required. Associates scheduled to work a Saturday will receive one weekday off during that workweek.
Req Benefits:
EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
- Medical, dental, vision & HSA/FSA
- 401(k) savings
- Paid holidays & generous PTO
- Additional wellness & voluntary benefits
Additional Company-provided benefit options (subject to plan terms):
- Tuition reimbursement
- Commuter Benefits
- Life and Disability Insurance
Compensation: $25 - $25
Additional Details :
EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
See All 26 Contact Center Specialist Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find JobsContact Center Specialist Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Contact Center Specialist Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
- Hospitality & Tourism
- Technology & Software
- Consulting & Professional Services
What Florida Employers Look For
The qualifications that appear most often in contact center specialist jobs across Florida.
- Minimum one year of inbound or outbound call center customer service experience
- Proficiency with CRM platforms such as Salesforce, Genesys, or NICE CXone
- Demonstrated ability to meet quality assurance and handle-time performance metrics
- Strong written and verbal communication skills in English, bilingual Spanish a plus
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Familiarity with HIPAA compliance standards for healthcare or insurance contact centers
Contact Center Specialist Jobs in Florida: Frequently Asked Questions
How do you become a contact center specialist in Florida?
Florida does not require a state-issued license to work as a contact center specialist, so the path runs through employer hiring requirements rather than a licensing board. Most Florida employers expect a high school diploma or GED, basic computer proficiency, and prior customer-facing experience in retail, hospitality, or a call center environment. Candidates targeting healthcare or insurance contact centers benefit from completing a HIPAA awareness course, which many Florida employers offer during onboarding or can be completed through community college continuing education programs.
Which companies hire contact center specialists in Florida?
Florida contact center specialist roles are posted by ITCON Services, University of Miami, and Bosch and others right now, based on current listings on Migrate Mate as of November 2026. Florida's concentration of insurance carriers, hospital networks, and business process outsourcing firms makes it one of the more consistent states for contact center hiring year-round.
Which Florida cities have the most contact center specialist jobs?
Orlando, Tampa, and Jacksonville lead Florida in contact center specialist openings. Tampa and Jacksonville host large insurance, financial services, and BPO back-office operations that drive steady volume, while Miami's bilingual workforce and concentration of healthcare and telecommunications firms sustains strong demand for Spanish-English specialists in particular.
Are there remote contact center specialist jobs in Florida?
Yes, and more than most fields, because contact center work is inherently phone- and screen-based and translates well to home setups. About 71% of contact center specialist openings tied to Florida are remote or hybrid as of November 2026, reflecting how broadly Florida employers have adopted distributed team models since the pandemic. Technical support and member services roles tend to have the highest share of fully remote postings.
How can I get hired as a contact center specialist in Florida with little or no experience?
The most realistic entry path is applying for customer service representative or call center agent roles at large Florida-based employers like Cigna, Conduent, or Florida Blue, which run structured new-hire training cohorts and regularly promote from within. Community college certificate programs in customer service or business communications at institutions like Valencia College or Miami Dade College can strengthen an application. Adjacent roles in retail, hospitality front desk, or medical receptionist work transfer directly, and bilingual fluency in Spanish is a concrete credential that opens doors at Florida employers faster than almost anything else.
Where can I find and apply to contact center specialist jobs in Florida?
You can find and apply to contact center specialist jobs in Florida on Migrate Mate, which lists current Florida openings across industries and experience levels. Search the roles that fit your background and apply directly to the ones that match.
See All 26 Contact Center Specialist Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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