Contact Center Specialist Jobs in Florida
Contact Center Specialist jobs in Florida are among the most active in the country, concentrated in financial services, healthcare administration, insurance, and telecommunications across a workforce that ranges from entry-level agents to senior team leads and workforce analysts. Tampa, Jacksonville, and Miami anchor the bulk of hiring, where established employers like Cigna, Conduent, and Syniverse Technologies maintain large Florida operations. Customer experience, technical support, and healthcare member services are the sub-areas generating the most consistent demand. See the openings below and apply to the ones that match your experience.
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Showing 5 of 14+ Contact Center Specialist jobs
Join Vacatia and Help Shape the Culture that Drives Sales Success
Location: Orlando, FL (Remote)
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products by blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We’re looking for a results-oriented Contact Center Sales Manager who will orchestrate daily call center operations and inspire a high-performing team to exceed production goals. If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process; this is your opportunity to make your mark at the intersection of hospitality and innovation.
Why You’ll Love Working at Vacatia
- Build the Future: Shape the future of our sales force by taking ownership of the recruitment lifecycle, working closely with HR and TA teams to select and onboard top talent.
- Impact That Matters: Drive measurable success by actively managing team performance through ongoing management and conducting regular performance check-ins.
- Innovation at Scale: Leverage industry-leading technologies, specifically SPI, BUZZ, and XBP optimizing workflows and enhance sales outcomes.
- Autonomy and Ownership: Take full responsibility for the staff and production of the call center, overseeing every facet of daily operations to ensure standards are met.
- Culture of Growth: Champion a learning-driven environment that enables team and individual growth from the initial induction stage through ongoing professional development.
Your Impact
- Oversee daily operations to ensure operational sales excellence, reviewing production metrics and procedures in a remote environment.
- Translate data into action by providing detailed reports on call center production to track results and business metrics.
- Energize the contact center reps by leading impactful daily meetings that motivate the entire call center staff to do their best and follow procedures with energy.
- Foster clear communication across the organization, ensuring information is delivered in a clear and timely manner to managers, employees, and customers.
- Set the standard as a role model for the team, ensuring full compliance with company policies while acting as a visible leader in performance.
What You Bring
- 3+ years previous management experience in a similar environment, with a strong understanding of call center dynamics.
- A track record of motivating staff to follow procedures with energy and reach maximum production targets.
- Technical proficiency with industry technologies; experience with SPI, BUZZ, and XBP a PLUS
- Ability to communicate effectively with many types of customers and establish rapport quickly through telephone and personal contact.
- Bachelor's degree in Business or a related field (or equivalent professional experience).
Join Us
Join us at the start of something big. If you’re ready to lead operations in Orlando and drive maximum production- we’d love to hear from you.
Join Vacatia and Help Shape the Culture that Drives Sales Success
Location: Orlando, FL (Remote)
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products by blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We’re looking for a results-oriented Contact Center Sales Manager who will orchestrate daily call center operations and inspire a high-performing team to exceed production goals. If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process; this is your opportunity to make your mark at the intersection of hospitality and innovation.
Why You’ll Love Working at Vacatia
- Build the Future: Shape the future of our sales force by taking ownership of the recruitment lifecycle, working closely with HR and TA teams to select and onboard top talent.
- Impact That Matters: Drive measurable success by actively managing team performance through ongoing management and conducting regular performance check-ins.
- Innovation at Scale: Leverage industry-leading technologies, specifically SPI, BUZZ, and XBP optimizing workflows and enhance sales outcomes.
- Autonomy and Ownership: Take full responsibility for the staff and production of the call center, overseeing every facet of daily operations to ensure standards are met.
- Culture of Growth: Champion a learning-driven environment that enables team and individual growth from the initial induction stage through ongoing professional development.
Your Impact
- Oversee daily operations to ensure operational sales excellence, reviewing production metrics and procedures in a remote environment.
- Translate data into action by providing detailed reports on call center production to track results and business metrics.
- Energize the contact center reps by leading impactful daily meetings that motivate the entire call center staff to do their best and follow procedures with energy.
- Foster clear communication across the organization, ensuring information is delivered in a clear and timely manner to managers, employees, and customers.
- Set the standard as a role model for the team, ensuring full compliance with company policies while acting as a visible leader in performance.
What You Bring
- 3+ years previous management experience in a similar environment, with a strong understanding of call center dynamics.
- A track record of motivating staff to follow procedures with energy and reach maximum production targets.
- Technical proficiency with industry technologies; experience with SPI, BUZZ, and XBP a PLUS
- Ability to communicate effectively with many types of customers and establish rapport quickly through telephone and personal contact.
- Bachelor's degree in Business or a related field (or equivalent professional experience).
Join Us
Join us at the start of something big. If you’re ready to lead operations in Orlando and drive maximum production- we’d love to hear from you.
See All 14 Contact Center Specialist Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find JobsContact Center Specialist Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Contact Center Specialist Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
- Technology & Software
- Consulting & Professional Services
What Florida Employers Look For
The qualifications that appear most often in contact center specialist jobs across Florida.
- Minimum one year of inbound or outbound call center customer service experience
- Proficiency with CRM platforms such as Salesforce, Genesys, or NICE CXone
- Demonstrated ability to meet quality assurance and handle-time performance metrics
- Strong written and verbal communication skills in English, bilingual Spanish a plus
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Familiarity with HIPAA compliance standards for healthcare or insurance contact centers
Contact Center Specialist Jobs in Florida: Frequently Asked Questions
How do you become a contact center specialist in Florida?
Florida does not require a state-issued license to work as a contact center specialist, so the path runs through employer hiring requirements rather than a licensing board. Most Florida employers expect a high school diploma or GED, basic computer proficiency, and prior customer-facing experience in retail, hospitality, or a call center environment. Candidates targeting healthcare or insurance contact centers benefit from completing a HIPAA awareness course, which many Florida employers offer during onboarding or can be completed through community college continuing education programs.
Which companies hire contact center specialists in Florida?
Florida contact center specialist roles are posted by University of Miami, Xanterra, and MDVIP and others right now, based on current listings on Migrate Mate as of August 2026. Florida's concentration of insurance carriers, hospital networks, and business process outsourcing firms makes it one of the more consistent states for contact center hiring year-round.
Which Florida cities have the most contact center specialist jobs?
Orlando, Miami, and Tampa lead Florida in contact center specialist openings. Tampa and Jacksonville host large insurance, financial services, and BPO back-office operations that drive steady volume, while Miami's bilingual workforce and concentration of healthcare and telecommunications firms sustains strong demand for Spanish-English specialists in particular.
Are there remote contact center specialist jobs in Florida?
Yes, and more than most fields, because contact center work is inherently phone- and screen-based and translates well to home setups. About 80% of contact center specialist openings tied to Florida are remote or hybrid as of August 2026, reflecting how broadly Florida employers have adopted distributed team models since the pandemic. Technical support and member services roles tend to have the highest share of fully remote postings.
How can I get hired as a contact center specialist in Florida with little or no experience?
The most realistic entry path is applying for customer service representative or call center agent roles at large Florida-based employers like Cigna, Conduent, or Florida Blue, which run structured new-hire training cohorts and regularly promote from within. Community college certificate programs in customer service or business communications at institutions like Valencia College or Miami Dade College can strengthen an application. Adjacent roles in retail, hospitality front desk, or medical receptionist work transfer directly, and bilingual fluency in Spanish is a concrete credential that opens doors at Florida employers faster than almost anything else.
Where can I find and apply to contact center specialist jobs in Florida?
You can find and apply to contact center specialist jobs in Florida on Migrate Mate, which lists current Florida openings across industries and experience levels. Search the roles that fit your background and apply directly to the ones that match.
See All 14 Contact Center Specialist Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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