Contact Center Specialist Jobs in Texas
Contact Center Specialist jobs in Texas are concentrated in Dallas-Fort Worth, Houston, and San Antonio, where major employers like AT&T, USAA, and Dell Technologies maintain large customer operations and service delivery centers. The market supports openings at every level, from frontline support agents stepping into specialist roles to senior representatives handling escalations, workforce management, and quality assurance. The most in-demand specialties include technical support, healthcare customer service, and financial services contact operations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 28+ Contact Center Specialist jobs
Customer Service Representative (Hybrid Role in Contact Center)
Why Texas Association of School Boards
Established in 1949, TASB has grown alongside Texas to meet the evolving needs of the school boards it serves.
Today, 500 employees work together to promote educational excellence for Texas public schoolchildren. TASB offers high-quality services that help 1,023 school districts operate more efficiently and effectively in serving more than 5.5 million public school students statewide.
We feel privileged to work alongside talented team members who are passionate about putting people first and empowering local school district leaders. The TASB team is adaptable and responsive to the needs of our members.
Our culture is reflected in TASB Together, which guides the way we work and encourages employees to learn, grow, and contribute in alignment with our TASB Mission:
The Texas Association of School Boards promotes educational excellence for Texas schoolchildren through the advancement of good governance, valuable learning experience for school leaders, and public school advocacy. We also provide high-quality services and programs to school districts – helping them operate more efficiently and effectively.
As part of its commitment to employee growth and development, TASB offers competitive pay and rich benefits, including a 2:1 match of retirement contributions up to 5% after one year, (which means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote and hybrid work options for certain roles, and more.
Every role at TASB thoughtfully complements our commitment to supporting school boards and championing public education across Texas. If you consider your work exceptional and share the values that help TASB support school boards, keep reading!
About You
As a Customer Service Representative in a contact center (hybrid-role) that is open only Monday through Friday 8am to 5:30pm, you will bring your problem-solving and analytical skills to a service-oriented contact center environment. In addition, you’ll be highly valued for your abilities to work in a collaborative setting, adapt to change and manage ambiguity, as well as maintain dependability.
A Typical Day
- Serve as the primary point of contact for members and external parties for inbound requests and deliver memorable and positive experiences by responding to inquiries courteously and professionally, providing efficient and accurate service in a timely manner.
- Analyze, clarify, and resolve complex policy, account and claims-related inquiries from internal and external customers; operate independently and exercise sound decision-making that reflects member and operational focus in analyzing potential solutions for an issue; tackle problems using a logical and systematic approach.
- If you’re still reading, we’d love to meet you!
How You’ll Make an Impact
- Identify and solve trending issues by communicating concerns, proposing solutions, and gaining buy-in from stakeholders.
- Review problems and communicate in a timely manner with appropriate personnel to obtain information, when necessary, and manage cross-functional stakeholder response to ensure specialized or escalated issues are fully resolved.
- Provide consistent messaging by following established department policies and procedures related to claims, underwriting, billing, and other offered services while meeting quality and productivity goals (e.g. FCR, adherence to SLA).
- Participates in special projects and performs other duties as assigned.
Skills For Success
Education and Experience:
- Bachelor’s degree plus one year of work experience, or the equivalent of five years of work experience in a complex problem-solving role.
- Prior experience in claims handling and/or contact centers is considered beneficial.
Knowledge, Skill, and Abilities:
- Possess high standards for service delivery; demonstrate empathy.
- Excellent written and verbal communication skills.
- Possess emotional intelligence with ability to manage own emotions and influence others’; be a calming influence and the voice of reason.
- Must be punctual and dependable, with ability to work during hours of operation (Monday to Friday: 8:00AM-5:30PM) and follow a scheduled workday.
- Ability to adapt to change, meet the changing demands of the work environment, handle any delays or other unexpected requests while maintaining a positive attitude.
- Ability to independently apply problem-solving and analytical skills and take ownership of issues from initiation to final resolution.
- Manages ambiguity, maintains composure, and is resourceful when presented with an unfamiliar issue and can determine the best course of action and confidently execute.
- Has a strong sense of urgency about solving problems and delivering on commitments.
- Takes initiative - can identify what needs to be done and does it before being asked or situation requires it.
- Embraces coaching and feedback for continuous improvement.
- Ability and willingness to pull one’s own weight and contribute to team success; work as a team player.
- Ability to work in multiple, complex software systems and quickly learn new technology.
- Proficiency with MS Office products and web-based applications.
- Minimum typing speed is 50 wpm.
- Awareness and knowledge of insurance industry related to underwriting, billing, and claims intake for multiple lines of business, specifically workers’ compensation, auto, liability and property coverage.
- Bilingual (speak, read, write) in Spanish is a plus.
The TASB Difference
- Enjoy competitive pay and rich benefit offerings.
- Be part of a collaborative environment where every contribution impacts Texas public schoolchildren.
- Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
- Learn and grow individually and together through frequent professional development, wellness seminars, and more.
- Work alongside transparent leaders with an open and consistent feedback approach.
- Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.
Posting Notices
- Salary commensurate with experience.
- The health and safety of our employees and members is our top priority.
- The Association is an equal opportunity employer and will not discriminate against an individual based on any of the following personal characteristics protected by law: race, color, national origin, religion, sex (including in relation to marital status, pregnancy, pay, sexual orientation or gender identity), age, disability, genetics or veteran status.
- This position does not qualify for visa sponsorship.
- Any job offer is contingent upon receipt of results of a satisfactory background check.
#LI-Hybrid
Customer Service Representative (Hybrid Role in Contact Center)
Why Texas Association of School Boards
Established in 1949, TASB has grown alongside Texas to meet the evolving needs of the school boards it serves.
Today, 500 employees work together to promote educational excellence for Texas public schoolchildren. TASB offers high-quality services that help 1,023 school districts operate more efficiently and effectively in serving more than 5.5 million public school students statewide.
We feel privileged to work alongside talented team members who are passionate about putting people first and empowering local school district leaders. The TASB team is adaptable and responsive to the needs of our members.
Our culture is reflected in TASB Together, which guides the way we work and encourages employees to learn, grow, and contribute in alignment with our TASB Mission:
The Texas Association of School Boards promotes educational excellence for Texas schoolchildren through the advancement of good governance, valuable learning experience for school leaders, and public school advocacy. We also provide high-quality services and programs to school districts – helping them operate more efficiently and effectively.
As part of its commitment to employee growth and development, TASB offers competitive pay and rich benefits, including a 2:1 match of retirement contributions up to 5% after one year, (which means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote and hybrid work options for certain roles, and more.
Every role at TASB thoughtfully complements our commitment to supporting school boards and championing public education across Texas. If you consider your work exceptional and share the values that help TASB support school boards, keep reading!
About You
As a Customer Service Representative in a contact center (hybrid-role) that is open only Monday through Friday 8am to 5:30pm, you will bring your problem-solving and analytical skills to a service-oriented contact center environment. In addition, you’ll be highly valued for your abilities to work in a collaborative setting, adapt to change and manage ambiguity, as well as maintain dependability.
A Typical Day
- Serve as the primary point of contact for members and external parties for inbound requests and deliver memorable and positive experiences by responding to inquiries courteously and professionally, providing efficient and accurate service in a timely manner.
- Analyze, clarify, and resolve complex policy, account and claims-related inquiries from internal and external customers; operate independently and exercise sound decision-making that reflects member and operational focus in analyzing potential solutions for an issue; tackle problems using a logical and systematic approach.
- If you’re still reading, we’d love to meet you!
How You’ll Make an Impact
- Identify and solve trending issues by communicating concerns, proposing solutions, and gaining buy-in from stakeholders.
- Review problems and communicate in a timely manner with appropriate personnel to obtain information, when necessary, and manage cross-functional stakeholder response to ensure specialized or escalated issues are fully resolved.
- Provide consistent messaging by following established department policies and procedures related to claims, underwriting, billing, and other offered services while meeting quality and productivity goals (e.g. FCR, adherence to SLA).
- Participates in special projects and performs other duties as assigned.
Skills For Success
Education and Experience:
- Bachelor’s degree plus one year of work experience, or the equivalent of five years of work experience in a complex problem-solving role.
- Prior experience in claims handling and/or contact centers is considered beneficial.
Knowledge, Skill, and Abilities:
- Possess high standards for service delivery; demonstrate empathy.
- Excellent written and verbal communication skills.
- Possess emotional intelligence with ability to manage own emotions and influence others’; be a calming influence and the voice of reason.
- Must be punctual and dependable, with ability to work during hours of operation (Monday to Friday: 8:00AM-5:30PM) and follow a scheduled workday.
- Ability to adapt to change, meet the changing demands of the work environment, handle any delays or other unexpected requests while maintaining a positive attitude.
- Ability to independently apply problem-solving and analytical skills and take ownership of issues from initiation to final resolution.
- Manages ambiguity, maintains composure, and is resourceful when presented with an unfamiliar issue and can determine the best course of action and confidently execute.
- Has a strong sense of urgency about solving problems and delivering on commitments.
- Takes initiative - can identify what needs to be done and does it before being asked or situation requires it.
- Embraces coaching and feedback for continuous improvement.
- Ability and willingness to pull one’s own weight and contribute to team success; work as a team player.
- Ability to work in multiple, complex software systems and quickly learn new technology.
- Proficiency with MS Office products and web-based applications.
- Minimum typing speed is 50 wpm.
- Awareness and knowledge of insurance industry related to underwriting, billing, and claims intake for multiple lines of business, specifically workers’ compensation, auto, liability and property coverage.
- Bilingual (speak, read, write) in Spanish is a plus.
The TASB Difference
- Enjoy competitive pay and rich benefit offerings.
- Be part of a collaborative environment where every contribution impacts Texas public schoolchildren.
- Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
- Learn and grow individually and together through frequent professional development, wellness seminars, and more.
- Work alongside transparent leaders with an open and consistent feedback approach.
- Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.
Posting Notices
- Salary commensurate with experience.
- The health and safety of our employees and members is our top priority.
- The Association is an equal opportunity employer and will not discriminate against an individual based on any of the following personal characteristics protected by law: race, color, national origin, religion, sex (including in relation to marital status, pregnancy, pay, sexual orientation or gender identity), age, disability, genetics or veteran status.
- This position does not qualify for visa sponsorship.
- Any job offer is contingent upon receipt of results of a satisfactory background check.
#LI-Hybrid
See All 28 Contact Center Specialist Jobs in Texas
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Find JobsContact Center Specialist Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Contact Center Specialist Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
What Texas Employers Look For
The qualifications that appear most often in contact center specialist jobs across Texas.
- High school diploma or equivalent required, associate or bachelor's degree preferred
- One or more years of inbound or outbound contact center experience
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong verbal and written communication skills in a customer-facing environment
- Ability to meet call handling metrics including average handle time and first-call resolution
- Experience with multi-channel support including phone, chat, and email queues
Contact Center Specialist Jobs in Texas: Frequently Asked Questions
How do you become a contact center specialist in Texas?
Most contact center specialist roles in Texas require a high school diploma and relevant customer service experience rather than a state-issued license. Employers in healthcare contact centers may prefer candidates familiar with HIPAA guidelines, while those in financial services often look for candidates who can obtain a FINRA Series 6 or Series 63 license after hiring. Starting in a general customer service or call center agent role at a Texas employer and building experience with CRM tools is the most direct path into a specialist position.
Which companies hire contact center specialists in Texas?
Employers hiring contact center specialists in Texas right now include TIAA, Baylor Scott & White Health, and GECU, based on current listings on Migrate Mate as of September 2026. Texas's concentration of insurance carriers, telecommunications firms, and healthcare networks means demand for contact center specialists stays consistent across both large corporate campuses and regional service hubs.
Which Texas cities have the most contact center specialist jobs?
Austin, Dallas, and Irving have the most contact center specialist openings in Texas. Dallas-Fort Worth drives the largest share of listings thanks to its density of financial services firms, telecom headquarters, and healthcare systems, while Houston's energy, insurance, and hospital sectors sustain steady demand, and San Antonio benefits from USAA's large customer operations campus anchoring the local market.
Are there remote contact center specialist jobs in Texas?
Yes, and more than most fields. Contact center work is well suited to remote arrangements because the core tasks, handling calls, chats, and tickets, require only a computer and a reliable internet connection. About 80% of contact center specialist openings tied to Texas are remote or hybrid as of September 2026, reflecting how broadly employers have adopted distributed service team models. Technical support and healthcare customer service lines tend to have the highest share of fully remote postings.
How can I get hired as a contact center specialist in Texas with little or no experience?
The most realistic entry path is applying directly for customer service representative or call center agent roles at large Texas employers such as USAA, AT&T, or Blue Cross and Blue Shield of Texas, which routinely hire candidates without prior contact center experience and provide structured onboarding. Lateral moves from retail, hospitality, or administrative support transfer well because they demonstrate customer-facing communication skills. Completing a short course in CRM software or earning a customer service certification through the Customer Service Institute of America gives applications a practical edge at the screening stage.
Where can I find and apply to contact center specialist jobs in Texas?
You can find and apply to contact center specialist jobs in Texas on Migrate Mate, which lists current Texas openings updated in real time. Search the available roles, identify the ones that match your experience and preferred location or work arrangement, and apply directly to each listing that fits.
See All 28 Contact Center Specialist Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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