Contact Center Specialist Jobs in Texas
Contact Center Specialist jobs in Texas are concentrated in Dallas-Fort Worth, Houston, and San Antonio, where major employers like AT&T, USAA, and Dell Technologies maintain large customer operations and service delivery centers. The market supports openings at every level, from frontline support agents stepping into specialist roles to senior representatives handling escalations, workforce management, and quality assurance. The most in-demand specialties include technical support, healthcare customer service, and financial services contact operations. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 31+ Contact Center Specialist jobs
About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
The Contact Center Specialist 2, under moderate supervision, handles routine and escalated calls, emails, and requests. They assist with product or service requests. This includes technical help, answering questions, registering new patients, and scheduling appointments. They also provide financial clearance, handle complaints, troubleshoot problems, and give information for the institution. They may help train and mentor Contact Center Specialist 1 staff.
Essential Functions of the Role
- Responds to, and resolves, routine and escalated inquiries, complaints, and concerns through inbound phone calls, emails, and electronic requests.
- Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
- Provides accurate, valid, and complete information to customers by using the right methods and tools.
- Identifies emergent health situations based on caller information and coordinates immediate triage.
- May include more complex specialty clinic procedural scheduling.
- May process urgent referrals and services as a System Expeditor.
- Works collaboratively with providers, clinical staff, and other departments to ensure patient's needs are met.
- Calm upset customers with a composed and professional demeanor. Identify and escalate priority issues for resolution.
- Documents all customer contacts and accurately processes various documents to ensure optimal service.
- Accurately schedules, prepares, and communicates appointment details and financial information. This ensures timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, following system and operating guidelines.
- May need to ensure accurate creation of new accounts in the electronic medical record system. Avoid creating duplicate accounts and verify insurance coverage.
- May assist with training and mentoring Contact Center Specialist 1.
- Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.
Key Success Factors
- Full proficiency in a call center or customer service setting. Knowledge of customer service values, practices, and call center telephony and technology.
- Provide troubleshooting help, answer questions, train new staff, and resolve registration work queues to correct errors or missing patient/insurance information.
- Excellent listening, interpersonal, and communication (oral and written) skills, and professional, nice, and respectful telephone etiquette.
- Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
- Ability to calm upset customers in a composed and professional demeanor.
- Excellent data entry, numeric, data entry, and computer navigational skills.
- Comfortable working in a fast-paced, constantly changing, and stressful environment.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 2 Years of Experience
About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
The Contact Center Specialist 2, under moderate supervision, handles routine and escalated calls, emails, and requests. They assist with product or service requests. This includes technical help, answering questions, registering new patients, and scheduling appointments. They also provide financial clearance, handle complaints, troubleshoot problems, and give information for the institution. They may help train and mentor Contact Center Specialist 1 staff.
Essential Functions of the Role
- Responds to, and resolves, routine and escalated inquiries, complaints, and concerns through inbound phone calls, emails, and electronic requests.
- Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
- Provides accurate, valid, and complete information to customers by using the right methods and tools.
- Identifies emergent health situations based on caller information and coordinates immediate triage.
- May include more complex specialty clinic procedural scheduling.
- May process urgent referrals and services as a System Expeditor.
- Works collaboratively with providers, clinical staff, and other departments to ensure patient's needs are met.
- Calm upset customers with a composed and professional demeanor. Identify and escalate priority issues for resolution.
- Documents all customer contacts and accurately processes various documents to ensure optimal service.
- Accurately schedules, prepares, and communicates appointment details and financial information. This ensures timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, following system and operating guidelines.
- May need to ensure accurate creation of new accounts in the electronic medical record system. Avoid creating duplicate accounts and verify insurance coverage.
- May assist with training and mentoring Contact Center Specialist 1.
- Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.
Key Success Factors
- Full proficiency in a call center or customer service setting. Knowledge of customer service values, practices, and call center telephony and technology.
- Provide troubleshooting help, answer questions, train new staff, and resolve registration work queues to correct errors or missing patient/insurance information.
- Excellent listening, interpersonal, and communication (oral and written) skills, and professional, nice, and respectful telephone etiquette.
- Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
- Ability to calm upset customers in a composed and professional demeanor.
- Excellent data entry, numeric, data entry, and computer navigational skills.
- Comfortable working in a fast-paced, constantly changing, and stressful environment.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 2 Years of Experience
See All 31 Contact Center Specialist Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsContact Center Specialist Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Contact Center Specialist Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Texas Employers Look For
The qualifications that appear most often in contact center specialist jobs across Texas.
- High school diploma or equivalent required, associate or bachelor's degree preferred
- One or more years of inbound or outbound contact center experience
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong verbal and written communication skills in a customer-facing environment
- Ability to meet call handling metrics including average handle time and first-call resolution
- Experience with multi-channel support including phone, chat, and email queues
Contact Center Specialist Jobs in Texas: Frequently Asked Questions
How do you become a contact center specialist in Texas?
Most contact center specialist roles in Texas require a high school diploma and relevant customer service experience rather than a state-issued license. Employers in healthcare contact centers may prefer candidates familiar with HIPAA guidelines, while those in financial services often look for candidates who can obtain a FINRA Series 6 or Series 63 license after hiring. Starting in a general customer service or call center agent role at a Texas employer and building experience with CRM tools is the most direct path into a specialist position.
Which companies hire contact center specialists in Texas?
Employers hiring contact center specialists in Texas right now include Baylor Scott & White Health, Insperity, and Markel Corporation, based on current listings on Migrate Mate as of November 2026. Texas's concentration of insurance carriers, telecommunications firms, and healthcare networks means demand for contact center specialists stays consistent across both large corporate campuses and regional service hubs.
Which Texas cities have the most contact center specialist jobs?
Dallas, San Antonio, and Kingwood have the most contact center specialist openings in Texas. Dallas-Fort Worth drives the largest share of listings thanks to its density of financial services firms, telecom headquarters, and healthcare systems, while Houston's energy, insurance, and hospital sectors sustain steady demand, and San Antonio benefits from USAA's large customer operations campus anchoring the local market.
Are there remote contact center specialist jobs in Texas?
Yes, and more than most fields. Contact center work is well suited to remote arrangements because the core tasks, handling calls, chats, and tickets, require only a computer and a reliable internet connection. About 57% of contact center specialist openings tied to Texas are remote or hybrid as of November 2026, reflecting how broadly employers have adopted distributed service team models. Technical support and healthcare customer service lines tend to have the highest share of fully remote postings.
How can I get hired as a contact center specialist in Texas with little or no experience?
The most realistic entry path is applying directly for customer service representative or call center agent roles at large Texas employers such as USAA, AT&T, or Blue Cross and Blue Shield of Texas, which routinely hire candidates without prior contact center experience and provide structured onboarding. Lateral moves from retail, hospitality, or administrative support transfer well because they demonstrate customer-facing communication skills. Completing a short course in CRM software or earning a customer service certification through the Customer Service Institute of America gives applications a practical edge at the screening stage.
Where can I find and apply to contact center specialist jobs in Texas?
You can find and apply to contact center specialist jobs in Texas on Migrate Mate, which lists current Texas openings updated in real time. Search the available roles, identify the ones that match your experience and preferred location or work arrangement, and apply directly to each listing that fits.
See All 31 Contact Center Specialist Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Jobs