Customer Support Representative Jobs in Florida
Customer Support Representative jobs in Florida are concentrated in Miami, Tampa, and Orlando, where major employers like Amazon, Chewy, and Citigroup maintain large service operations across retail, financial services, and tech support. Demand is strongest for specialists in technical troubleshooting, billing resolution, and omnichannel support, with openings at every level from entry-level associates to senior team leads. Florida's large consumer base and headquarters density keep this one of the most active markets in the Southeast. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 4 of 12+ Customer Support Representative jobs
About Brownlee: Brownlee Lighting, established in 1977, is a family-owned and operated commercial lighting manufacturer headquartered in Orlando, Florida. Brownlee manufactures spec-grade LED lighting fixtures that can be found in some of the most exclusive corporate offices in North America, as well as healthcare institutions, multifamily housing, hotels, schools, restaurants, and so much more. It’s an exciting time to be in our rapidly expanding industry and Brownlee is committed to exceeding the expectations of its customers, employees, and community for decades to come.
Position Summary: Consistently ensure that Brownlee customers and salesforce receive quick, efficient, and courteous service – always striving to maintain Brownlee’s reputation for industry-leading customer satisfaction. Candidate must be personable, well-mannered, and experienced in working directly with customers.
Key Responsibilities:
Candidate will provide support in the following areas:
- Everyday customer support, mostly via email communication and occasional phone calls.
- Frequent order review and entry. Includes checking part number(s) for errors, confirming project and customer location(s), calculating and assigning appropriate commission levels to the appropriate rep(s) and entering order details into Brownlee’s manufacturing software. Order entry is of the utmost importance and mistakes must be avoided, therefore candidate must be organized and acutely detail-oriented.
- Fulfill typical customer requests: pricing/quotes, technical product questions and troubleshooting, product availability, product lead time, invoice information, customization capabilities, freight issues, damaged products, replacement parts, warranty details, commission/payment issues, purchase orders, etc.
- Quick and effective resolution of technical product issues, job problems, and customer disputes. Always following up with customers to be proactive and stay ahead of potentially bigger issues.
- Candidate will work closely not only with Brownlee’s customer service team, but also with other departments such as sales, engineering, and production on a daily basis. The ability to multi-task and work well with others is critical in this position.
Qualifications:
- Preferably 3+ years of proven experience in a customer-facing role (Customer Service, Sales, Quotations, etc.).
- Candidate must be able to learn and understand Brownlee’s product offering and sales platform, including technical product details, warranty, manufacturing software, customer portal, and more.
- Thorough experience with Outlook email and phone communication with customers. Advanced communication skills are critical.
- Capable of managing/balancing various tasks at once (incoming calls/emails, frequent order entry, pricing requests, potential freight/product/warranty issues, etc.).
- Capable of developing and maintaining positive relationships with reps and customers.
- Proficient with performing mathematical functions (calculating commissions, commission percentage splits, quotations, etc.).
- Quotations experience in a building materials or construction-related industry is a plus.
- Experience in a manufacturers representative or electrical distribution, construction or lighting industry is a plus.
Schedule:
On-site in Orlando, FL. 8 AM to 5 PM (4PM on Fridays).
Reporting Structure:
Reports directly to the Customer Service Manager.
Work Environment:
The role is based in the office. You will have a new/modern workstation in a comfortable shared-office environment. Automatic electronic sit-to-stand desk.
Job Type: Full-time
Expected hours: 40 per week
Schedule:
- Monday to Friday
Work Location: In person
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do have experience using a shared-inbox software with ticketing capabilities? If so, which one? Some examples include Zendesk, Freshdesk, Intercom, Front, Help Scout, Salesforce, or similar.
Experience:
- Electrical Distribution/Wholesale: 1 year (Preferred)
- Manufacturers Representative: 1 year (Preferred)
- Building Materials (i.e. lighting, plumbing, hvac): 1 year (Preferred)
- Engineering: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Ability to Commute:
- Orlando, FL 32808 (Required)
Work Location: In person
About Brownlee: Brownlee Lighting, established in 1977, is a family-owned and operated commercial lighting manufacturer headquartered in Orlando, Florida. Brownlee manufactures spec-grade LED lighting fixtures that can be found in some of the most exclusive corporate offices in North America, as well as healthcare institutions, multifamily housing, hotels, schools, restaurants, and so much more. It’s an exciting time to be in our rapidly expanding industry and Brownlee is committed to exceeding the expectations of its customers, employees, and community for decades to come.
Position Summary: Consistently ensure that Brownlee customers and salesforce receive quick, efficient, and courteous service – always striving to maintain Brownlee’s reputation for industry-leading customer satisfaction. Candidate must be personable, well-mannered, and experienced in working directly with customers.
Key Responsibilities:
Candidate will provide support in the following areas:
- Everyday customer support, mostly via email communication and occasional phone calls.
- Frequent order review and entry. Includes checking part number(s) for errors, confirming project and customer location(s), calculating and assigning appropriate commission levels to the appropriate rep(s) and entering order details into Brownlee’s manufacturing software. Order entry is of the utmost importance and mistakes must be avoided, therefore candidate must be organized and acutely detail-oriented.
- Fulfill typical customer requests: pricing/quotes, technical product questions and troubleshooting, product availability, product lead time, invoice information, customization capabilities, freight issues, damaged products, replacement parts, warranty details, commission/payment issues, purchase orders, etc.
- Quick and effective resolution of technical product issues, job problems, and customer disputes. Always following up with customers to be proactive and stay ahead of potentially bigger issues.
- Candidate will work closely not only with Brownlee’s customer service team, but also with other departments such as sales, engineering, and production on a daily basis. The ability to multi-task and work well with others is critical in this position.
Qualifications:
- Preferably 3+ years of proven experience in a customer-facing role (Customer Service, Sales, Quotations, etc.).
- Candidate must be able to learn and understand Brownlee’s product offering and sales platform, including technical product details, warranty, manufacturing software, customer portal, and more.
- Thorough experience with Outlook email and phone communication with customers. Advanced communication skills are critical.
- Capable of managing/balancing various tasks at once (incoming calls/emails, frequent order entry, pricing requests, potential freight/product/warranty issues, etc.).
- Capable of developing and maintaining positive relationships with reps and customers.
- Proficient with performing mathematical functions (calculating commissions, commission percentage splits, quotations, etc.).
- Quotations experience in a building materials or construction-related industry is a plus.
- Experience in a manufacturers representative or electrical distribution, construction or lighting industry is a plus.
Schedule:
On-site in Orlando, FL. 8 AM to 5 PM (4PM on Fridays).
Reporting Structure:
Reports directly to the Customer Service Manager.
Work Environment:
The role is based in the office. You will have a new/modern workstation in a comfortable shared-office environment. Automatic electronic sit-to-stand desk.
Job Type: Full-time
Expected hours: 40 per week
Schedule:
- Monday to Friday
Work Location: In person
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do have experience using a shared-inbox software with ticketing capabilities? If so, which one? Some examples include Zendesk, Freshdesk, Intercom, Front, Help Scout, Salesforce, or similar.
Experience:
- Electrical Distribution/Wholesale: 1 year (Preferred)
- Manufacturers Representative: 1 year (Preferred)
- Building Materials (i.e. lighting, plumbing, hvac): 1 year (Preferred)
- Engineering: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Ability to Commute:
- Orlando, FL 32808 (Required)
Work Location: In person
See All 12 Customer Support Representative Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find JobsCustomer Support Representative Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Support Representative Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Florida Employers Look For
The qualifications that appear most often in customer support representative jobs across Florida.
- High school diploma or GED required by most Florida employers
- One or more years of customer-facing or call center experience preferred
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills in English
- Bilingual English and Spanish ability valued across South Florida markets
- Ability to work flexible shifts including evenings and weekends as needed
Customer Support Representative Jobs in Florida: Frequently Asked Questions
How do you become a customer support representative in Florida?
A high school diploma or equivalent is the standard starting point for customer support representative roles in Florida, with no state-issued license required for the role itself. Florida employers across retail, healthcare, and financial services commonly prefer candidates who have completed some post-secondary coursework or an associate degree. Building familiarity with CRM tools, completing a short customer service certification, and gaining experience through retail or hospitality work in Florida's large tourism and services economy are the most direct paths in.
Which companies hire customer support representatives in Florida?
Companies currently hiring customer support representatives in Florida include Spectrum, ADP, and Simpro, per current listings on Migrate Mate as of August 2026. Florida's mix of financial services headquarters, e-commerce fulfillment centers, and healthcare systems keeps a consistent pipeline of openings statewide.
Which Florida cities have the most customer support representative jobs?
Doral, Miami, and Orlando lead Florida for customer support representative openings. Miami's concentration of financial institutions and multinational firms drives volume in the south, Tampa's growing tech and insurance sectors anchor the central west coast, and Orlando's tourism, healthcare, and call center industries generate steady demand year-round.
Are there remote customer support representative jobs in Florida?
Yes, and more than most fields. About 17% of customer support representative openings tied to Florida are remote or hybrid as of August 2026, reflecting how well-suited the role is to phone, chat, and email work that requires no physical presence. Technical support, billing, and account management specialties tend to have the highest share of fully remote postings.
How can I get hired as a customer support representative in Florida with little or no experience?
The most realistic entry path is applying to seasonal or part-time associate roles at Florida's large contact center employers, including those operating in Orlando's hospitality corridor and Tampa's insurance and banking sector. Companies like Chewy, which runs major fulfillment and service operations in Dania Beach, and large healthcare systems such as AdventHealth regularly bring on entry-level service agents with no prior experience. Retail and hospitality work in Florida transfers well, and completing a free customer service foundations course before applying gives candidates a measurable edge.
Where can I find and apply to customer support representative jobs in Florida?
You can find and apply to customer support representative jobs in Florida on Migrate Mate, which lists current Florida openings. Search the roles available, find the ones that fit your experience and location, and apply directly.
See All 12 Customer Support Representative Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Jobs