Customer Success Manager Jobs in Florida
Customer Success Manager jobs in Florida are active across the state's technology, healthcare IT, financial services, and SaaS sectors, with openings available from entry-level associate roles through senior and director positions. Miami, Tampa, and Orlando drive the bulk of hiring, with anchor employers like Citigroup, Darden Restaurants, and Chewy maintaining large customer-facing operations there. The most in-demand specialties are B2B SaaS onboarding, enterprise account retention, and healthcare platform success management. Find a role that fits below and apply directly.
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Showing 5 of 63+ Customer Success Manager jobs
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
See All 63 Customer Success Manager Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Customer Success Manager JobsCustomer Success Manager Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Success Manager Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Technology & Software
What Florida Employers Look For
The qualifications that appear most often in customer success manager jobs across Florida.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success, account management, or client services
- Demonstrated ability to manage a portfolio of accounts and drive product adoption
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client-facing interaction
- Familiarity with customer health scoring, churn prevention, or renewal processes
Customer Success Manager Jobs in Florida: Frequently Asked Questions
How do you become a customer success manager in Florida?
Customer success management has no state-issued license in Florida, so the path runs through education and experience. Most Florida employers expect a bachelor's degree in business, marketing, or a related field, combined with prior work in account management, sales, or client support. Florida's large SaaS and healthcare IT sectors favor candidates who can show product fluency and measurable retention outcomes. Certifications from organizations like Gainsight or SuccessHACKER are increasingly valued by Florida tech employers.
Which companies hire customer success managers in Florida?
Employers hiring customer success managers in Florida right now include Worth AI, Compass, and Rippling, based on current listings on Migrate Mate as of November 2026. Florida's concentration of SaaS, fintech, and healthcare technology companies means demand stays consistent throughout the year.
Which Florida cities have the most customer success manager jobs?
Miami, Orlando, and Tampa have the most customer success manager openings in Florida. Miami's fintech and enterprise software ecosystem drives heavy demand there, Tampa's growing mid-market SaaS corridor supports strong hiring, and Orlando's mix of hospitality technology and healthcare IT anchors openings in the central corridor.
Are there remote customer success manager jobs in Florida?
Yes, and more than most fields, since customer success work is largely digital and relationship-driven rather than tied to a physical location. About 77% of customer success manager openings tied to Florida are remote or hybrid as of November 2026, reflecting how naturally the role lends itself to distributed teams. Client onboarding, quarterly reviews, and health-check calls are the tasks most commonly handled fully remotely.
How can I get hired as a customer success manager in Florida with little or no experience?
The most realistic entry path is moving laterally from a customer support, inside sales, or technical support role, since Florida employers regularly promote from those adjacent positions. Large Florida-based technology and healthcare IT firms often post associate customer success or client onboarding specialist titles that require no prior CSM experience. Building fluency in a CRM platform and earning a Gainsight or customer success fundamentals certification signals readiness to Florida hiring managers reviewing entry-level candidates.
Where can I find and apply to customer success manager jobs in Florida?
You can find and apply to customer success manager jobs in Florida on Migrate Mate, which lists current Florida openings. Search the available roles, find the ones that fit your experience and location, and apply directly.
See All 63 Customer Success Manager Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Customer Success Manager Jobs