Bilingual Customer Service Representative Jobs in Florida
Bilingual Customer Service Representative jobs in Florida are among the most active in the country, concentrated in financial services, healthcare, insurance, and telecommunications across a workforce shaped by the state's large Spanish-speaking population. Miami, Orlando, and Tampa are the primary hiring hubs, where established employers like Chewy, Teleperformance, and Cigna maintain significant Florida operations and hire bilingual customer service representatives at both entry and senior levels. The most in-demand specialties include Spanish-English support, insurance claims assistance, and healthcare patient services. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 27+ Bilingual Customer Service Representative jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Bilingual Customer Service Representative serves as a key point of contact for customers, providing professional and accurate support in both English and Spanish for routine and complex inquiries. The representative researches and resolves issues, educates customers on applicable plans, policies, procedures, tools, and resources, documents interactions, and coordinates with appropriate teams when additional review is required.
Within Broker Services, the representative handles inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility. Responsibilities may include processing Medicare contracts and appointments, verifying certifications, reviewing commission inquiries, performing data entry, assisting with credentialing and recredentialing questions, and supporting background check review and documentation.
This role requires strong customer service, research, problem-solving, communication, and system-navigation skills, with an emphasis on accuracy, ownership, compliance, and delivering a positive customer experience in both English and Spanish.
Required Qualifications
- Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages.
- Must be located in either Eastern or Central Time Zone.
- Strong verbal and written communication skills with a customer-focused and empathetic approach.
- Strong research, problem-solving, and analytical skills.
- Ability to navigate multiple systems, applications, and resources simultaneously.
- Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information.
- Ability to understand and apply established policies, procedures, and regulatory requirements.
-
Strong data entry and documentation skills.
Ability to manage multiple priorities in a fast-paced service environment. - Demonstrated accountability and ownership in researching and resolving customer inquiries.
Preferred Qualifications
- Previous customer service, call center, broker services, or health insurance experience.
- Experience supporting brokers, producers, agents, or other external business partners.
- Knowledge of Medicare products, contracting, appointments, certifications, and commissions.
- Familiarity with health insurance terminology, benefit plans, enrollment processes, and regulatory requirements.
- Experience working across multiple systems in a high-volume service or processing environment.
- Proficiency with Microsoft Office applications.
- Strong organizational, research, problem-solving, and time-management skills.
Education
- High school diploma or equivalent (GED) required.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 12/11/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Bilingual Customer Service Representative serves as a key point of contact for customers, providing professional and accurate support in both English and Spanish for routine and complex inquiries. The representative researches and resolves issues, educates customers on applicable plans, policies, procedures, tools, and resources, documents interactions, and coordinates with appropriate teams when additional review is required.
Within Broker Services, the representative handles inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility. Responsibilities may include processing Medicare contracts and appointments, verifying certifications, reviewing commission inquiries, performing data entry, assisting with credentialing and recredentialing questions, and supporting background check review and documentation.
This role requires strong customer service, research, problem-solving, communication, and system-navigation skills, with an emphasis on accuracy, ownership, compliance, and delivering a positive customer experience in both English and Spanish.
Required Qualifications
- Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages.
- Must be located in either Eastern or Central Time Zone.
- Strong verbal and written communication skills with a customer-focused and empathetic approach.
- Strong research, problem-solving, and analytical skills.
- Ability to navigate multiple systems, applications, and resources simultaneously.
- Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information.
- Ability to understand and apply established policies, procedures, and regulatory requirements.
-
Strong data entry and documentation skills.
Ability to manage multiple priorities in a fast-paced service environment. - Demonstrated accountability and ownership in researching and resolving customer inquiries.
Preferred Qualifications
- Previous customer service, call center, broker services, or health insurance experience.
- Experience supporting brokers, producers, agents, or other external business partners.
- Knowledge of Medicare products, contracting, appointments, certifications, and commissions.
- Familiarity with health insurance terminology, benefit plans, enrollment processes, and regulatory requirements.
- Experience working across multiple systems in a high-volume service or processing environment.
- Proficiency with Microsoft Office applications.
- Strong organizational, research, problem-solving, and time-management skills.
Education
- High school diploma or equivalent (GED) required.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 12/11/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 27 Bilingual Customer Service Representative Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find JobsBilingual Customer Service Representative Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Bilingual Customer Service Representative Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
What Florida Employers Look For
The qualifications that appear most often in bilingual customer service representative jobs across Florida.
- Fluent verbal and written communication in English and at least one additional language
- High school diploma or equivalent required by most Florida employers
- Prior customer service experience in a call center or client-facing environment preferred
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Ability to handle high call or chat volume while maintaining accuracy and composure
- Familiarity with HIPAA guidelines for roles supporting Florida healthcare or insurance employers
Bilingual Customer Service Representative Jobs in Florida: Frequently Asked Questions
How do you become a bilingual customer service representative in Florida?
Most bilingual customer service representative roles in Florida require a high school diploma or GED, verified fluency in English and a second language, and some customer-facing work history. Florida has no state-issued license specific to this role. Employers in healthcare and insurance often require completion of their internal compliance or product training before you handle live accounts. Candidates who can demonstrate written and spoken proficiency through a bilingual assessment test during hiring move through the process faster.
Which companies hire bilingual customer service representatives in Florida?
Employers hiring bilingual customer service representatives in Florida right now include florida one insurance, CVS Health, and Quest Diagnostics, based on current listings on Migrate Mate as of November 2026. Florida's concentration of insurance carriers, healthcare networks, and direct-to-consumer companies creates consistent demand for bilingual support staff throughout the year.
Which Florida cities have the most bilingual customer service representative jobs?
Tampa, Miami, and Orlando have the most bilingual customer service representative openings in Florida. Miami leads because of its dense concentration of financial services firms, insurance companies, and Latin American headquarters, while Orlando and Tampa generate steady volume through healthcare systems, hospitality brands, and regional corporate offices that rely on Spanish-English support teams.
Are there remote bilingual customer service representative jobs in Florida?
Yes, and more than most fields. About 36% of bilingual customer service representative openings tied to Florida are remote or hybrid as of November 2026, reflecting how well the role translates to digital work environments. Phone-based and chat support positions are the most consistently remote, while roles requiring document processing or in-person account management tend to remain on-site.
How can I get hired as a bilingual customer service representative in Florida with little or no experience?
The most realistic entry path is applying to paid training programs at large Florida call center employers such as Teleperformance, Conduent, and Chewy, which routinely hire candidates without prior experience and provide product and compliance training on the job. Retail, hospitality front-desk, and pharmacy technician roles are common lateral moves that Florida hiring managers recognize as equivalent preparation. A bilingual assessment certificate from a Florida community college strengthens your application noticeably at healthcare and insurance employers who need documented language verification.
Where can I find and apply to bilingual customer service representative jobs in Florida?
You can find and apply to bilingual customer service representative jobs in Florida on Migrate Mate, which lists current Florida openings updated regularly. Find roles that match your language skills and experience level and apply directly to the employers posting them.
See All 27 Bilingual Customer Service Representative Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Jobs