Bilingual Customer Service Representative Jobs in Texas
Bilingual customer service representative jobs in Texas are among the most active in the country, concentrated in financial services, healthcare, telecommunications, and retail banking, with openings at every level from entry-level call center agent through senior account support specialist. Houston, Dallas, and San Antonio generate the highest volume of listings, anchored by employers like Bank of America, AT&T, and USAA, all of which maintain large Texas operations with ongoing bilingual staffing needs. The most in-demand specialties include Spanish-English customer support, insurance claims assistance, and healthcare patient services. Find a role that fits below and apply directly.
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Showing 5 of 15+ Bilingual Customer Service Representative jobs
INTRODUCTION
Maximus is currently hiring Customer Service Representatives to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR, and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. This position is tentatively scheduled to start on July 15th with training beginning on July 20th.
Please note: This position is fully remote but based in El Paso, TX. Before applying, all applicants must reside in the State of Texas and be located within a 70-mile radius of the designated worksite.
ROLE AND RESPONSIBILITIES
- Answer incoming calls from consumers including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
BASIC QUALIFICATIONS
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
Job Requirements
- Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST).
- High School Graduate or GED with 0 - 1 years' experience.
- Internet Access: Minimum of 20Mbps download & 5Mbps upload.
- Ability to type efficiently.
- Continuously demonstrate a high sense of urgency and perform under pressure.
- Excellent Attendance (no time off during training).
- Organization and work prioritization skills.
- Proficient in utilization of Teams.
- Basic computer aptitude in Windows and/or Mac.
- Ability to handle 100+ calls a day, handle multiple repetitive calls.
Day 1 requirements:
- Must be able to work onsite on Day 1 for equipment training.
- Must be able to complete classroom and on-the-job training with no time missed.
- Must be willing and able to work with webcam on during training and other meetings as instructed by management.
Home Office Requirements:
- A quiet, professional workspace free from distractions and background noise.
- A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse, and docking station. Equipment is provided.
- Reliable, high-speed internet service, must be a traditional, wired high-speed connection such as cable or fiber. Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible.
SCHEDULE DETAILS
- Our call center is open from 8AM - 6:30PM CST, Monday - Friday.
- 8 hour shifts are scheduled within the hours of operation.
WHY JOIN MAXIMUS?
- Work/Life Balance Support: Flexibility tailored to your needs!
- Competitive Compensation: Quarterly bonuses based on performance included!
- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package: Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement: Invest in your ongoing education and development.
- Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.
INTRODUCTION
Maximus is currently hiring Customer Service Representatives to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR, and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. This position is tentatively scheduled to start on July 15th with training beginning on July 20th.
Please note: This position is fully remote but based in El Paso, TX. Before applying, all applicants must reside in the State of Texas and be located within a 70-mile radius of the designated worksite.
ROLE AND RESPONSIBILITIES
- Answer incoming calls from consumers including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
BASIC QUALIFICATIONS
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
Job Requirements
- Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST).
- High School Graduate or GED with 0 - 1 years' experience.
- Internet Access: Minimum of 20Mbps download & 5Mbps upload.
- Ability to type efficiently.
- Continuously demonstrate a high sense of urgency and perform under pressure.
- Excellent Attendance (no time off during training).
- Organization and work prioritization skills.
- Proficient in utilization of Teams.
- Basic computer aptitude in Windows and/or Mac.
- Ability to handle 100+ calls a day, handle multiple repetitive calls.
Day 1 requirements:
- Must be able to work onsite on Day 1 for equipment training.
- Must be able to complete classroom and on-the-job training with no time missed.
- Must be willing and able to work with webcam on during training and other meetings as instructed by management.
Home Office Requirements:
- A quiet, professional workspace free from distractions and background noise.
- A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse, and docking station. Equipment is provided.
- Reliable, high-speed internet service, must be a traditional, wired high-speed connection such as cable or fiber. Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible.
SCHEDULE DETAILS
- Our call center is open from 8AM - 6:30PM CST, Monday - Friday.
- 8 hour shifts are scheduled within the hours of operation.
WHY JOIN MAXIMUS?
- Work/Life Balance Support: Flexibility tailored to your needs!
- Competitive Compensation: Quarterly bonuses based on performance included!
- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package: Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement: Invest in your ongoing education and development.
- Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.
See All 15 Bilingual Customer Service Representative Jobs in Texas
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Find JobsBilingual Customer Service Representative Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Bilingual Customer Service Representative Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Aaa Texas3
- Web Team Associates3
- Oportun2
- CHEP1
- Esolvit1
Top Industries Hiring
- Hospitality & Tourism3
- Banking & Financial Services2
- Technology & Software2
- Automotive1
- Construction & Real Estate1
What Texas Employers Look For
The qualifications that appear most often in bilingual customer service representative jobs across Texas.
- Fluency in English and Spanish, both written and spoken, is required
- High school diploma or equivalent required, associate or bachelor's degree preferred
- One or more years of customer service or call center experience preferred
- Proficiency with CRM platforms such as Salesforce or ServiceNow is expected
- Strong written communication skills for email and chat support channels required
- Ability to handle high call volume and meet resolution time metrics consistently
Bilingual Customer Service Representative Jobs in Texas: Frequently Asked Questions
How do you become a bilingual customer service representative in Texas?
Bilingual customer service representative roles in Texas require no state-issued license, but most employers expect at minimum a high school diploma alongside demonstrated fluency in English and Spanish. Many Texas employers, particularly in financial services and healthcare, require candidates to pass an internal language assessment before hire. Completing an associate degree in business, communications, or a related field strengthens applications considerably, and Texas Workforce Commission-affiliated training programs can help candidates build the foundational skills employers screen for.
How much do bilingual customer service representatives make in Texas?
Bilingual customer service representatives in Texas earn a median of about $40,420 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $29,320 for the lowest 10% to over $59,590 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire bilingual customer service representatives in Texas?
Employers hiring bilingual customer service representatives in Texas right now include Aaa Texas, Web Team Associates, and Oportun, based on current listings on Migrate Mate as of June 2026. Texas's concentration of large financial institutions, insurance carriers, and telecommunications headquarters means demand is consistent throughout the year rather than seasonal.
Which Texas cities have the most bilingual customer service representative jobs?
Austin, San Antonio, and Coppell have the most bilingual customer service representative openings in Texas. Houston and San Antonio drive the largest share of listings because of their dense Spanish-speaking populations and the headquarters presence of major insurers, banks, and healthcare systems that require dedicated bilingual support teams to serve those communities.
Are there remote bilingual customer service representative jobs in Texas?
Yes, and more than most fields. About 47% of bilingual customer service representative openings tied to Texas are remote or hybrid as of June 2026, reflecting how well the role translates to phone and chat-based work. Fully remote positions are most common in financial services and telecommunications, where Texas-based employers have built established distributed support teams.
How can I get hired as a bilingual customer service representative in Texas with little or no experience?
The most realistic entry path is applying directly to call center associate or customer support agent roles at large Texas employers like USAA, AT&T, or Blue Cross Blue Shield of Texas, which regularly hire candidates with no prior experience and provide paid onboarding training. Lateral moves from retail, food service, or front desk reception roles are common and well-regarded because they demonstrate customer-facing experience. Completing a short customer service certificate through a Texas community college or a Texas Workforce Commission workforce program gives candidates a concrete credential that stands out when competing against others without a work history in the field.
Where can I find and apply to bilingual customer service representative jobs in Texas?
You can find and apply to bilingual customer service representative jobs in Texas on Migrate Mate, which lists current Texas openings across Houston, Dallas, San Antonio, and other markets. Find the roles that fit your experience and language skills, then apply directly to the employers posting them.
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