Technical Support Specialist Jobs in Texas
Technical Support Specialist jobs in Texas are concentrated in Austin, Dallas, and Houston, where technology companies, enterprise software firms, and large corporate headquarters create steady demand for support professionals who can manage helpdesk operations, cloud platforms, and hardware infrastructure. Dell Technologies, IBM, and AT&T are among the established employers with deep roots in the state and consistent openings at every level from entry-tier desktop support to senior systems engineers. Specialties in network troubleshooting, SaaS product support, and IT service management see the heaviest demand across the state. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 37+ Technical Support Specialist jobs
- Provide expert product knowledge to assist customers in person, over the phone, and via email, ensuring prompt solutions and increased sales.
- Deliver outstanding customer service through strong interpersonal skills and active listening.
- Provide Technical Support, Sales Support, Training Support, Manufacturer Support, & Warranty Support
- Provide technical support/answer questions for Insco customers via phone / email / text
- Provide technical support/troubleshooting to Insco customers at job site as required
- Support customers through manufacturer warranty registration and/or issues
- Support customer base with warranty questions or claims processing
- Proactively address support needs that could lead to larger issues
- Support Sales needs for customer acquisition
- Act as a technical ambassador for Insco brands, speaking to features & benefits
- Provide, install and start up support for key customers to ensure proper performance & future purchases
- Provide technical support to key customers and Territory Managers for unique HVAC Equipment applications
- Maintain Insco training facility with current model(s) working equipment for on-site training/demo
- Facilitate/host Insco training events taught by Insco personnel or supplier/industry representatives
- Conduct on-site & off-site training when required
- Consistently visit & work within branches within your market.
- Train Insco branch personnel on tools and products required for installation to assist in the selling process
- Key point-of-contact for equipment manufacturer(s) & product updates
- Stay up to date with all manufacturers’ technical bulletins
- Attend various manufacturers training to keep certified and aware of products & technologies
- Ensure customers are well prepared for installation of all major product lines
- Ensure branches understand proper warranty requirements and procedures
- Work with the field operations team to monitor warranty claims for major equipment lines
- Provide training to remedy any common warranty claims issues
- Must be able to diagnose & troubleshoot HVAC systems
- Will Effectively train & teach HVAC best practices
- Will be required to perform other duties as requested, directed or assigned.
- Strong product knowledge with the ability to provide recommendations and solutions.
- Excellent communication and customer service skills.
- Strong written and verbal communication skills
- Read and interpret safety rules, operational, and technical documents
- Confident & engaging public speaker
- Ability to multi-task and work in a fast-paced environment.
- MS Office Suite
- Physical ability to lift and handle products safely.
- High School Diploma or General Education Degree (GED)
- HVAC Degree or Certification
- 10+ Years HVAC Industry Experience
- Expert level comprehension of HVAC systems, installation & best practices
- None
- Required to lift 50+ lbs., heavier objects with mechanical aid
- Regularly required to sit, stand, walk, bend, reach, twist, stretch, kneel, squat, push, pull, and move about the facility for the entirety of the shift.
- Regularly required to climb, access rooftop equipment, access attic spaces
- Location of position: Austin Area
- Background checks and drug tests required
- Possess and maintain a valid driver’s license
- Work will generally be performed in an office environment.
- May be exposed to Warehouse/Shop elements such as noise, dust, odors, fumes, and oils.
- May be required to work hours other than the regular schedule
- Provide expert product knowledge to assist customers in person, over the phone, and via email, ensuring prompt solutions and increased sales.
- Deliver outstanding customer service through strong interpersonal skills and active listening.
- Provide Technical Support, Sales Support, Training Support, Manufacturer Support, & Warranty Support
- Provide technical support/answer questions for Insco customers via phone / email / text
- Provide technical support/troubleshooting to Insco customers at job site as required
- Support customers through manufacturer warranty registration and/or issues
- Support customer base with warranty questions or claims processing
- Proactively address support needs that could lead to larger issues
- Support Sales needs for customer acquisition
- Act as a technical ambassador for Insco brands, speaking to features & benefits
- Provide, install and start up support for key customers to ensure proper performance & future purchases
- Provide technical support to key customers and Territory Managers for unique HVAC Equipment applications
- Maintain Insco training facility with current model(s) working equipment for on-site training/demo
- Facilitate/host Insco training events taught by Insco personnel or supplier/industry representatives
- Conduct on-site & off-site training when required
- Consistently visit & work within branches within your market.
- Train Insco branch personnel on tools and products required for installation to assist in the selling process
- Key point-of-contact for equipment manufacturer(s) & product updates
- Stay up to date with all manufacturers’ technical bulletins
- Attend various manufacturers training to keep certified and aware of products & technologies
- Ensure customers are well prepared for installation of all major product lines
- Ensure branches understand proper warranty requirements and procedures
- Work with the field operations team to monitor warranty claims for major equipment lines
- Provide training to remedy any common warranty claims issues
- Must be able to diagnose & troubleshoot HVAC systems
- Will Effectively train & teach HVAC best practices
- Will be required to perform other duties as requested, directed or assigned.
- Strong product knowledge with the ability to provide recommendations and solutions.
- Excellent communication and customer service skills.
- Strong written and verbal communication skills
- Read and interpret safety rules, operational, and technical documents
- Confident & engaging public speaker
- Ability to multi-task and work in a fast-paced environment.
- MS Office Suite
- Physical ability to lift and handle products safely.
- High School Diploma or General Education Degree (GED)
- HVAC Degree or Certification
- 10+ Years HVAC Industry Experience
- Expert level comprehension of HVAC systems, installation & best practices
- None
- Required to lift 50+ lbs., heavier objects with mechanical aid
- Regularly required to sit, stand, walk, bend, reach, twist, stretch, kneel, squat, push, pull, and move about the facility for the entirety of the shift.
- Regularly required to climb, access rooftop equipment, access attic spaces
- Location of position: Austin Area
- Background checks and drug tests required
- Possess and maintain a valid driver’s license
- Work will generally be performed in an office environment.
- May be exposed to Warehouse/Shop elements such as noise, dust, odors, fumes, and oils.
- May be required to work hours other than the regular schedule
See All 37 Technical Support Specialist Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsTechnical Support Specialist Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Technical Support Specialist Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
What Texas Employers Look For
The qualifications that appear most often in technical support specialist jobs across Texas.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ or CompTIA Network+ certification is frequently required or preferred
- Experience with ticketing systems such as ServiceNow, Zendesk, or Jira
- Ability to diagnose and resolve hardware, software, and network connectivity issues
- Strong written and verbal communication skills for end-user and client-facing support
- Familiarity with Windows and macOS environments and basic Active Directory administration
Technical Support Specialist Jobs in Texas: Frequently Asked Questions
How do you become a technical support specialist in Texas?
Most technical support specialist roles in Texas are accessible with an associate or bachelor's degree in information technology or a related field. Texas does not require a state-issued license for this role. Employers across Austin, Dallas, and Houston consistently favor candidates who hold industry certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications, which validate core skills and improve hiring outcomes more reliably than a degree alone.
Which companies hire technical support specialists in Texas?
Employers hiring technical support specialists in Texas right now include VIVA, Sanmina, and LG Electronics, based on current listings on Migrate Mate as of November 2026. Texas's concentration of technology headquarters, financial services firms, and large healthcare systems means openings appear across a wide range of industries beyond traditional IT companies.
Which Texas cities have the most technical support specialist jobs?
Austin, Allen, and Houston have the most technical support specialist openings in Texas. Austin's dense technology sector and Dell's headquarters drive a large share of postings, while Dallas and Houston generate demand through corporate headquarters, large hospital systems, and regional offices of national enterprise firms that all maintain internal IT support teams.
Are there remote technical support specialist jobs in Texas?
Yes, and more than most fields, since a significant portion of technical support work involves resolving issues over phone, chat, or remote desktop tools rather than requiring a physical presence. About 27% of technical support specialist openings tied to Texas are remote or hybrid as of November 2026, reflecting how desk-based and SaaS product support roles have shifted. Roles involving hardware repair, data center operations, or on-site infrastructure management remain primarily in person.
How can I get hired as a technical support specialist in Texas with little or no experience?
The most realistic entry path is a helpdesk or IT support associate role, which Texas employers including large hospital systems, university IT departments, and corporate shared-services centers actively hire for without requiring prior experience. Earning a CompTIA A+ certification before applying gives candidates a measurable advantage. Lateral moves from customer service or administrative roles are common, particularly at companies like Dell, AT&T, and major Texas-based financial institutions that run structured onboarding programs for new IT hires.
Where can I find and apply to technical support specialist jobs in Texas?
You can find and apply to technical support specialist jobs in Texas on Migrate Mate, which lists current openings across the state. Search for roles by city or specialty, review the listings that match your experience level, and apply directly to the ones that fit.
See All 37 Technical Support Specialist Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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