Technical Support Specialist Jobs in Massachusetts
Technical Support Specialist jobs in Massachusetts are among the most active in the country, concentrated in enterprise software, biotech, financial services, and higher education IT across Greater Boston, Worcester, and Cambridge. Major employers with lasting Massachusetts footprints include Dell Technologies, MathWorks, and Massachusetts General Hospital, all of which maintain dedicated technical support teams. The most in-demand specialties are cloud infrastructure support, enterprise application troubleshooting, and help desk operations at the tier II and tier III levels. See the openings below and apply to the ones that match your experience.
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Showing 5 of 7+ Technical Support Specialist jobs
Job Summary
Responsible for resolving customer queries, recommending solutions, and guiding users through features and functionalities via phone and email. The Technical Support Specialist will be able to resolve customer inquiries in a timely manner and escalate issues when necessary.
Duties and Responsibilities:
· Product Technical Support Specialist is a member of the product specialist team, which provides technical expertise to the Service delivery teams.
· Respond quickly and effectively to request for assistance from Service team members and supporting service operations.
· Maintain a high level of knowledge on the products, data, and markets supported.
· Take ownership of escalated issues and manage product/service outages.
· Identifying customer needs and help customers use specific features.
· Respond to customer queries in a timely and accurate way, via phone or email.
· Follow and lead proper escalation process for customer related issues as necessary
· Update our internal databases with information about technical issues and useful discussions with customers.
· Follow up with customers to ensure their technical issues are resolved.
· Performs other related duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
· Ability to work full-time.
· Ability to effectively communicate through Microsoft Outlook and other company platforms.
· Ability to maintain hardware and software competencies.
· Ability to work independently and meet customer deadlines.
· Ability to read, analyze, and interpret documents such as help desk software and remote support tools.
· Excellent problem-solving skills.
· Multi-tasking abilities.
· Ability to communicate effectively with customers.
· Ability to deal with and solve problems involving several variables in different situations.
· Ability to effectively use help desk software.
· Patience when handling tough cases.
· Teller or Banking Experience
Education/Experience:
· High School diploma or general education degree (GED).
· Associates degree or higher preferred.
· Two to four years related IT experience and/or training; or equivalent combination of education and experience.
· Teller/Branch/Banking Experience a plus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential functions of this position include sitting at a desk, using a computer and speaking with customers on the telephone.
Pay: $25.00 - $29.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Job Summary
Responsible for resolving customer queries, recommending solutions, and guiding users through features and functionalities via phone and email. The Technical Support Specialist will be able to resolve customer inquiries in a timely manner and escalate issues when necessary.
Duties and Responsibilities:
· Product Technical Support Specialist is a member of the product specialist team, which provides technical expertise to the Service delivery teams.
· Respond quickly and effectively to request for assistance from Service team members and supporting service operations.
· Maintain a high level of knowledge on the products, data, and markets supported.
· Take ownership of escalated issues and manage product/service outages.
· Identifying customer needs and help customers use specific features.
· Respond to customer queries in a timely and accurate way, via phone or email.
· Follow and lead proper escalation process for customer related issues as necessary
· Update our internal databases with information about technical issues and useful discussions with customers.
· Follow up with customers to ensure their technical issues are resolved.
· Performs other related duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
· Ability to work full-time.
· Ability to effectively communicate through Microsoft Outlook and other company platforms.
· Ability to maintain hardware and software competencies.
· Ability to work independently and meet customer deadlines.
· Ability to read, analyze, and interpret documents such as help desk software and remote support tools.
· Excellent problem-solving skills.
· Multi-tasking abilities.
· Ability to communicate effectively with customers.
· Ability to deal with and solve problems involving several variables in different situations.
· Ability to effectively use help desk software.
· Patience when handling tough cases.
· Teller or Banking Experience
Education/Experience:
· High School diploma or general education degree (GED).
· Associates degree or higher preferred.
· Two to four years related IT experience and/or training; or equivalent combination of education and experience.
· Teller/Branch/Banking Experience a plus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential functions of this position include sitting at a desk, using a computer and speaking with customers on the telephone.
Pay: $25.00 - $29.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
See All 7 Technical Support Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsTechnical Support Specialist Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Technical Support Specialist Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
What Massachusetts Employers Look For
The qualifications that appear most often in technical support specialist jobs across Massachusetts.
- CompTIA A+ or CompTIA Network+ certification recognized by Massachusetts employers
- Proven experience troubleshooting hardware, software, and network connectivity issues
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for end-user and stakeholder support
- Associate or bachelor's degree in information technology, computer science, or related field
- Familiarity with Active Directory, Microsoft 365, and remote desktop support tools
Technical Support Specialist Jobs in Massachusetts: Frequently Asked Questions
How do you become a technical support specialist in Massachusetts?
Most Massachusetts employers expect at least an associate degree in information technology or a related field, though many accept equivalent hands-on experience. CompTIA A+ is the most widely recognized entry credential in the state, and several Massachusetts community colleges including Bunker Hill and MassBay offer IT programs aligned to it. There is no state-issued license for this role, but certifications from CompTIA, Microsoft, or Cisco consistently strengthen applications at Massachusetts employers.
Which companies hire technical support specialists in Massachusetts?
Massachusetts technical support specialist roles are posted by ITW, Werfen, and Socomec and others right now, based on current listings on Migrate Mate as of August 2026. Massachusetts's concentration of biotech firms, financial technology companies, and research universities means demand is distributed across a wide range of employer types beyond pure IT firms.
Which Massachusetts cities have the most technical support specialist jobs?
Hopkinton, Amherst, and Bedford lead Massachusetts for technical support specialist openings right now. Greater Boston dominates because of its density of enterprise technology companies, academic medical centers, and financial services firms, while Worcester and Cambridge draw openings from their manufacturing, biotech, and university sectors, making suburban and mid-size markets more active than they appear.
Are there remote technical support specialist jobs in Massachusetts?
Yes, and more than many comparable roles, since a significant portion of technical support work can be performed over remote access tools. About 33% of technical support specialist openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting how broadly Massachusetts employers have adopted distributed IT support models. Tier I help desk and cloud application support roles are the most consistently remote, while on-site hardware and lab support roles remain in-person.
How can I get hired as a technical support specialist in Massachusetts with little or no experience?
The most realistic entry path is a help desk associate or IT support technician role, which Massachusetts employers including Mass General Brigham, Liberty Mutual, and mid-size managed service providers hire at the entry level. Community colleges such as Bunker Hill and North Shore Community College offer short IT certificate programs that Massachusetts employers recognize. Lateral moves from roles like customer service representative or retail tech advisor are common, and completing a CompTIA A+ certification before applying gives candidates a concrete edge.
Where can I find and apply to technical support specialist jobs in Massachusetts?
You can find and apply to technical support specialist jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings updated regularly. Search for roles that match your experience level and specialty, then apply directly to the ones that fit. No account or profile is required to search and apply.
See All 7 Technical Support Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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